NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
56 reportsClear category filter214,000 miles · Jan 11, 2016
Electrical SystemFire
I WAS IN LINE AT A DRIVE THRU RESTUARANT WHEN I SMELLED SMOKE GOT OUT OF THE VEHICLE AND SAW FLAMES POURING FROM UNDER THE FRONT OF THE CAR, I YELLED FOR THE PEOPLE IN FRONT OF ME TO MOVE AND MOVED THE CAR TO A SAFER PLACE IN THE PARKING LOT. SINCE I HAD LEFT ALL BELONGINGS INCLUDING MY PHONE ASSISTANCE WAS REQUESTED FROM SPECTA…
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I WAS IN LINE AT A DRIVE THRU RESTUARANT WHEN I SMELLED SMOKE GOT OUT OF THE VEHICLE AND SAW FLAMES POURING FROM UNDER THE FRONT OF THE CAR, I YELLED FOR THE PEOPLE IN FRONT OF ME TO MOVE AND MOVED THE CAR TO A SAFER PLACE IN THE PARKING LOT. SINCE I HAD LEFT ALL BELONGINGS INCLUDING MY PHONE ASSISTANCE WAS REQUESTED FROM SPECTATORS TO CALL THE FIRE DEPARTMENT WHO CAME AND PUT THE FIRE OUT, BY THEN THERE WASN NOT MUCH LECT UNDER THE HOOD AS IT HAD ALL BURNED.
NHTSA ODI #10819272
200,000 miles · Oct 28, 2015
Electrical SystemSeats
DRIVERS POWER SEAT 'SLACK". WHEN YOU APPLY BRAKES TO STOP, THE SEAT SLIDES FORWARD THEN RETURNS BACK AFTER THE STOPPING MOTION ENDS. THIS AFFECTS THE DRIVERS SEAT POSITION AND BRAKING ACTION. IN AN ACCIDENT THIS WILL PUT THE DRIVER CLOSER TO THE STEERING WHEEL AND AIR BAG. SUSPENSION- DRIVING ON THE FREEWAY , IF YOU ENCOUNTER B…
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DRIVERS POWER SEAT 'SLACK". WHEN YOU APPLY BRAKES TO STOP, THE SEAT SLIDES FORWARD THEN RETURNS BACK AFTER THE STOPPING MOTION ENDS. THIS AFFECTS THE DRIVERS SEAT POSITION AND BRAKING ACTION. IN AN ACCIDENT THIS WILL PUT THE DRIVER CLOSER TO THE STEERING WHEEL AND AIR BAG. SUSPENSION- DRIVING ON THE FREEWAY , IF YOU ENCOUNTER BUMPY OR ROUGH ROADS ON A CURVE THE CAR WILL SOMETIMES SLIP SIDEWAYS A BIT, IT'S ENOUGH TO STARTLE YOU FOR A MOMENT.
NHTSA ODI #10786810
168,000 miles · Apr 16, 2015
Electrical SystemFuel/propulsion SystemPower Train
WE JUST GOT ANOTHER CALL ON THIS 2000 DURANGO APPARENTLY THE ISSUES ARE THE SAME FOR EVERY DODGE DURANGO FROM 1999 TO 2007 VEHICLE STALLS AT ANY SPEED AT ANY TIME ANY WHERE WET OR DRY COMMON PROBLEM ON ALL DURANGOS AND NO EASY FIX OR SOLUTIONS NOT EVEN FROM CHRYSLER WE AMERICANS ARE WONDERING WHEN YOU WILL ISSUE A SAFETY RECAL…
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WE JUST GOT ANOTHER CALL ON THIS 2000 DURANGO APPARENTLY THE ISSUES ARE THE SAME FOR EVERY DODGE DURANGO FROM 1999 TO 2007 VEHICLE STALLS AT ANY SPEED AT ANY TIME ANY WHERE WET OR DRY COMMON PROBLEM ON ALL DURANGOS AND NO EASY FIX OR SOLUTIONS NOT EVEN FROM CHRYSLER WE AMERICANS ARE WONDERING WHEN YOU WILL ISSUE A SAFETY RECALL ON THIS PARTICULAR BRAND MODEL AND YEARS OR WILL YOU JUST IGNORE THIS EMAIL UNTIL SOMEONE'S STALLS ON THE 70 -75 MILES PER HOUR FAST LANE OF THE HIGHWAY WITH THERE KIDS OR LOVED ONES AND IS KILLED ?? COME NHTSA THIS IS A VERY SERIOUS MATTER. *TR
NHTSA ODI #10706156
93,000 miles · Apr 13, 2015
Electrical System
TL* THE CONTACT OWNS A 2000 DODGE DURANGO. THE CONTACT STATED THAT THE AIR CONDITIONER LEAKED UNDER THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC ADDED DYE TO THE REFRIGERANT TO DETERMINE WHERE THE LEAK WAS LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE F…
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TL* THE CONTACT OWNS A 2000 DODGE DURANGO. THE CONTACT STATED THAT THE AIR CONDITIONER LEAKED UNDER THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC ADDED DYE TO THE REFRIGERANT TO DETERMINE WHERE THE LEAK WAS LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
NHTSA ODI #10705333
98,400 miles · Oct 8, 2014
Air BagsElectrical SystemElectronic Stability Control (esc)CrashInjury
DURING THE ACCIDENT MY TRUCK WAS HIT HEAD-ON BY A VAN AND THE AIR BAG DID NOT DEPLOY. I HAD HEAD INJURY (HEADACHES, MEMORY LAPSES, CONFUSION, BLURY EYES, BACK/LEGS PAINS TILL THIS VERY DAY. CHRYSLER WAS INFORMED SEVERAL TIMES ABOUT THE PROBLEMS WITH THE TRUCK BEFORE THE ACCIDENT AND THEY REFUSED TO RESOLVE IT AND AFTER THE ACCID…
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DURING THE ACCIDENT MY TRUCK WAS HIT HEAD-ON BY A VAN AND THE AIR BAG DID NOT DEPLOY. I HAD HEAD INJURY (HEADACHES, MEMORY LAPSES, CONFUSION, BLURY EYES, BACK/LEGS PAINS TILL THIS VERY DAY. CHRYSLER WAS INFORMED SEVERAL TIMES ABOUT THE PROBLEMS WITH THE TRUCK BEFORE THE ACCIDENT AND THEY REFUSED TO RESOLVE IT AND AFTER THE ACCIDENT, THEY STILL REFUSED TO RESOLVE IT.
NHTSA ODI #10644031
139,000 miles · Jun 1, 2014
Electrical SystemService Brakes, HydraulicSteering
DRIVING ON REGULAR ROAD JUST TURNS OFF AND YOU LOOSE CONTROL OF STEERING , BRAKES AND SPEED, IT HAS HAPPENED ON HIGHWAY AND LUCKY IT HAS HAPPENED WHILE ON RIGHT LANE. STEERING LOCKS DOWN AND YOU ARE FORCE TO USE MUSCLE POWER TO GET IT OUT OF THE WAY. CAN I MAKE A LAWSUIT AGAINST THE DODGE PEOPLE TO FIX SUCH PROBLEM OR SHOULD I W…
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DRIVING ON REGULAR ROAD JUST TURNS OFF AND YOU LOOSE CONTROL OF STEERING , BRAKES AND SPEED, IT HAS HAPPENED ON HIGHWAY AND LUCKY IT HAS HAPPENED WHILE ON RIGHT LANE. STEERING LOCKS DOWN AND YOU ARE FORCE TO USE MUSCLE POWER TO GET IT OUT OF THE WAY. CAN I MAKE A LAWSUIT AGAINST THE DODGE PEOPLE TO FIX SUCH PROBLEM OR SHOULD I WAIT UNTIL MY WIFE GETS KILLED OR OTHERS AS IT HAS HAPPENED WITH OTHER DURANGO OWNERS? REPLACING THE PCM DIDN'T DO THE JOB THE PROBLEM'S STILL HAPPENING AND NOW IS IN THE PARKING LOT UNTIL IT BECOMES SAFE. *TR
NHTSA ODI #10595395
130,000 miles · Aug 4, 2013
Electrical SystemSteeringVehicle Speed Control
PURCHASED THE VEHICLE LOCALLY. AFTER 2 DAYS OF OWNING IT THE VEHICLE WOULD SHUT OFF AT RANDOM MOMENTS. SOMETIMES WHEN I AM DRIVING AT 40MPH AND SOMETIMES AT 20MPH AND UNDER. IN TRAFFIC AND SOMETIMES AFTER BEING PARKED FOR A BIT WILL NOT STARTUP. WHEN WE ARE DRIVING AND THE ENGINE SHUTS OFF THE STEERING WHEEL LOCKS UP ALSO. THE V…
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PURCHASED THE VEHICLE LOCALLY. AFTER 2 DAYS OF OWNING IT THE VEHICLE WOULD SHUT OFF AT RANDOM MOMENTS. SOMETIMES WHEN I AM DRIVING AT 40MPH AND SOMETIMES AT 20MPH AND UNDER. IN TRAFFIC AND SOMETIMES AFTER BEING PARKED FOR A BIT WILL NOT STARTUP. WHEN WE ARE DRIVING AND THE ENGINE SHUTS OFF THE STEERING WHEEL LOCKS UP ALSO. THE VEHICLE MAY TAKE HOURS BEFORE IT STARTS AGAIN. THERE HAS BEEN MANY MANY COMPLAINTS AND STILL NO REAL SOLUTION. THE 1999 TO 2001 DURANGOS MUST BE RECALLED BEFORE A FATALITY OCCURS. *TR
NHTSA ODI #10533522
80,000 miles · Jul 5, 2013
Electrical SystemLatches/locks/linkages
TL* THE CONTACT OWNS A 2000 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE DRIVER AND PASSENGER SIDE REAR DOOR LOCKS FAILED AND WOULD NOT DISENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE DOOR CONTROL PANEL AND DOOR MOTOR LOCKS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAI…
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TL* THE CONTACT OWNS A 2000 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE DRIVER AND PASSENGER SIDE REAR DOOR LOCKS FAILED AND WOULD NOT DISENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE DOOR CONTROL PANEL AND DOOR MOTOR LOCKS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TR
NHTSA ODI #10523272
Mileage unknown · May 26, 2013
Electrical SystemSteering
MY 2000 DODGE DURANGO ALL OF A SUDDEN JUST STALLS ON ME WHILE DRIVING. MY CHILDREN HAVE BEEN IN THE CAR WHEN HAPPENING SCARES ME BC OF TRAFFIC HITTING ME. I'VE CHANGED ALL SENSORS FUEL PUMP SPARK PLUGS AND SPARK PLUG WIRING RADIATOR FAN CLEANED CADILLAC CONVERTER CHECKED ALL RELAYS ALL GOOD WIRING IS ALL GOOD BUT STILL HAVING IS…
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MY 2000 DODGE DURANGO ALL OF A SUDDEN JUST STALLS ON ME WHILE DRIVING. MY CHILDREN HAVE BEEN IN THE CAR WHEN HAPPENING SCARES ME BC OF TRAFFIC HITTING ME. I'VE CHANGED ALL SENSORS FUEL PUMP SPARK PLUGS AND SPARK PLUG WIRING RADIATOR FAN CLEANED CADILLAC CONVERTER CHECKED ALL RELAYS ALL GOOD WIRING IS ALL GOOD BUT STILL HAVING ISSUES A NO BUS CODE POPS UP WHEN DIES AND HAVE HAD THE TRUCK ITS DIED SEVERAL TIMES AT INTERSECTION HIGHWAYS WORK EVERYWHERE ITS VERY DANGEROUS AND I'VE CHECKED AND LOTS OF PEOPLE HAVE HAD THE SAME ISSUES. THESE VEHICLES NEED TO BE RECALLED BEFORE SOMEONE GETS SERIOUSLY INJURED ESPECIALLY LIKE A CHILD I'VE GIVEN UP ON DRIVING MY TRUCK BECAUSE I'M NOT PUTTING MY CHILDREN IN ANYMORE DANGER. AND I'VE SEEN PEOPLE ON HERE COMPLAINING ABOUT THE SAME ISSUES AND NOTHING IS BEING DONE. *TR
NHTSA ODI #10513596
95,000 miles · Jul 2, 2011
Electrical System
I HAVE A 2000 DURANGO 5.9 THAT WILL SHUT OFF WHILE DRIVING. NO CODES ARE STORED, AND THE DASH READS "NO BUS". IT HAS DONE THIS SEVERAL TIMES OVER THE PAST FEW MONTHS AND WILL ALWAYS RESTART AFTER A FEW MINUTES. THIS LAST TIME IT WOULDN'T RESTART AND WE HAD IT TOWED HOME AND IT STARTED UP AFTER THAT JUST FINE. I HAVE REPLACED MOS…
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I HAVE A 2000 DURANGO 5.9 THAT WILL SHUT OFF WHILE DRIVING. NO CODES ARE STORED, AND THE DASH READS "NO BUS". IT HAS DONE THIS SEVERAL TIMES OVER THE PAST FEW MONTHS AND WILL ALWAYS RESTART AFTER A FEW MINUTES. THIS LAST TIME IT WOULDN'T RESTART AND WE HAD IT TOWED HOME AND IT STARTED UP AFTER THAT JUST FINE. I HAVE REPLACED MOST OF THE IGNITION SYSTEM AND PULLED THE FUEL PUMP TO NO AVAIL. IT IS MY WIFE'S CAR AND SHE AND I BOTH CAN'T TRUST IT ANY MORE WITH THE SAFETY OF MY WIFE AND CHILDREN. THERE ARE MULTIPLE POSTS AND COMPLAINTS ONLINE ABOUT THIS PROBLEM BUT NO SINGLE "FIX", AND NOTHING OFFICIAL FROM DODGE ADDRESSING THIS VERY SERIOUS SAFETY ISSUE. *TR
NHTSA ODI #10410320
Official recalls
2Dec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
Consequence & remedy
Consequence: EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
May 8, 2001
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
Consequence & remedy
Consequence: WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA03023 · Upper Ball Joint Separation
Opened Nov 19, 2003 · Closed Feb 11, 2005
Status: closed (inferred from source dates) · Suspension; Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Additional source detail variants (5)
Suspension
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
PE03032 · Front Susp. Upper Ball Joint Failure
Opened Jul 16, 2003 · Closed Nov 19, 2003
Status: closed (inferred from source dates) · Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Additional source detail variants (4)
Suspension:front
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
PE02082 · Safety Belt Cinching Latch Plate
Opened Nov 6, 2002 · Closed Apr 23, 2003
Status: closed (inferred from source dates) · Seat Belts
THERE ARE NO INJURIES OR FATALITIES ASSOCIATED WITH THIS ALLEGED DEFECT.WHILE CONDUCTING THIS INVESTIGATION, ODI FOUND THAT THE SUBJECT CINCHES MEET THE LOAD BEARING REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, AND THAT MANY OF THE REPORTED FAILURES WERE DUE TO INCORRECT CHILD SAFETY SEAT INSTALLATIONS. ADDITIONALLY, THE REPORT RATE IS LOW (1.60/100K).THE INFORMATION AVAILABLE FAILS TO ESTABLISH THE EXISTENCE OF A DEFECT TREND AT THIS TIME.FURTHER ALLOCATION OF AGENCY RESOURCES TO THIS ISSUE IS UNWARRANTED AND THE PRELIMINARY EVALUATION IS BEING CLOSED.
PE99074 · Steering Wheel/shaft Spline Attachment
Opened Dec 13, 1999 · Closed Feb 24, 2000
Status: closed (inferred from source dates) · Steering
THIS PE WAS OPENED BASED ON ODI'S RECEIPT OF ONE COMPLAINT OF STEERING WHEEL SEPARATION ON THE SUBJECT VEHICLES.ALLEGEDLY (THAT IS, ACCORDING TO THE REPAIRING FACILITY'S SERVICE MANAGER) THE HUB NUT WAS NEVER INSTALLED ON THE SHAFT SPLINE.ALTHOUGH THE DRIVER LOST CONTROL OF THE VEHICLE, HE/SHE WAS ABLE TO STOP WITHOUT IMPACTING ANYTHING.BASED ON OUR INVESTIGATION AND THE MANUFACTURER'S RESPONSE, ODI IS CLOSING THIS INVESTIGATION BECAUSE THE SINGLE KNOWN COMPLAINT APPEARS TO BE AN ISOLATED INCIDENT.FURTHER, CHRYSLER HAS NO OTHER WARRANTY CLAIMS AND HAS NOT ISSUED ANY SERVICE BULLETINS.IN SUMMARY, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.ODI WILL CONTTINUE TO MONITOR THIS MATTER CLOSELY, AND THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION ON THESE MODELS IF WARRANTED BY THE CIRCUMSTANCES.
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