IllustrationI WAS DRIVING AND THE VAN SHUT OFF AND LOST ALL POWER WHEN GOING 60 MPH. I LOST CONTROL OFF THE BRAKES, POWER STEERING, ALL ELECTRICAL AND ENGINE POWER WAS GONE.
2013 Chrysler Town And Country
Owner reports · Recalls · Investigations
More warning signs than most Town And Country years
Owner complaints for the 2013 Chrysler Town And Country are substantially higher than the model-year median of 216.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Town And Country years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
740–25K
6825–50K
5950–75K
6575–100K
77100–150K
15150K+
358 reports with mileage · 322 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 393 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 108 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Seats. Review the 58 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
15 crash reports9 fire reports25 injury reports
Electrical System complaints
393 reportsTHE ENGINE SEIZES WITHOUT WARNING. IT SIMPLY SHUTS OFF. THIS EFFECTIVELY LIMITS BOTH THE BREAKING AND THE POWER STEERING. THIS IS DANGEROUS AS THERE ARE NO WARNING LIGHT INDICATORS, NO AUDIBLE NOTIFICATIONS, NO ERROR CODES. GOING 70 MPH WE WERE NEARLY KILLED WHEN THE MOTOR DIED AND WE LOST OUR BREAKING AND STEERING ABILITY. THIS…
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THE ENGINE SEIZES WITHOUT WARNING. IT SIMPLY SHUTS OFF. THIS EFFECTIVELY LIMITS BOTH THE BREAKING AND THE POWER STEERING. THIS IS DANGEROUS AS THERE ARE NO WARNING LIGHT INDICATORS, NO AUDIBLE NOTIFICATIONS, NO ERROR CODES. GOING 70 MPH WE WERE NEARLY KILLED WHEN THE MOTOR DIED AND WE LOST OUR BREAKING AND STEERING ABILITY. THIS HAS HAPPENED ON MULTIPLE OCCASIONS WITH NO RHYME NOR REASON. LONG TRIPS OR SHORT, FAST OR SLOW, INTERSTATE OR IN TOWN. IT NEEDS TO BE ADDRESSED AS THIS IS A MAJOR ISSUE. A CURSORY GLANCE AT INTERNET FORUMS WILL REVEAL THAT MINE IS NOT SIMPLY AN ISOLATED EVENT.
THE DOORS LOCK AND TRUNK DOESN'T TAKE THE LOCK. SOUND FRONT SUSPENSION, FRONT SEAT ADJUSTMENT, CAN'T USE HAND FREE SYSTEM
WHEN DRIVING VEHICLE, ENGINE SUDDENLY DIES AND MOST TIMES WILL NOT START. ENGINE WILL SOMETIMES START AND MOST TIMES WILL NOT. FURTHER INVESTIGATION FINDS THAT FUEL PUMP RELAY IS NOT ALWAYS WORKING. THIS IS EXTREMELY DANGEROUS WHEN THIS OCCURS WHILE DRIVING AND STEERING AND BRAKING BECOME VERY DIFFICULT.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN INSERTING THE KEY IN THE IGNITION SWITCH, THEY KEY WOULD NOT PROPERLY TURN CAUSING MULTIPLE ATTEMPTS UNTIL THE VEHICLE WAS ABLE TO START. LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150; PHONE NUMBER: (734) 525-5000, WAS CO…
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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN INSERTING THE KEY IN THE IGNITION SWITCH, THEY KEY WOULD NOT PROPERLY TURN CAUSING MULTIPLE ATTEMPTS UNTIL THE VEHICLE WAS ABLE TO START. LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150; PHONE NUMBER: (734) 525-5000, WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN IN TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
WHILE DRIVING VAN SHUT DOWN. ALL ELECTORAL WORKED BUT NO BRAKES OR POWER STEERING. LIKE THE KEY. WAS IN ACC NOT ON
FOR WEEKS CAR WOULD NOT START IN THE MORNINGS BEFORE WORK OR AFTER BEING PARKED FOR SEVERAL HOURS. CAR BATTERY NEEDED TO BE BOOSTED/JUMPED IN ORDER TO START, AFTER A FEW WEEKS OF THIS BATTERY DRAINED, BAD BATTERY (HAD TO PURCHASE NEW BATTERY AND TOLD THIS WAS THE ISSUE.) EVEN WITH THE NEW BATTERY CAR WOULD NOT WANT TO START AFTE…
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FOR WEEKS CAR WOULD NOT START IN THE MORNINGS BEFORE WORK OR AFTER BEING PARKED FOR SEVERAL HOURS. CAR BATTERY NEEDED TO BE BOOSTED/JUMPED IN ORDER TO START, AFTER A FEW WEEKS OF THIS BATTERY DRAINED, BAD BATTERY (HAD TO PURCHASE NEW BATTERY AND TOLD THIS WAS THE ISSUE.) EVEN WITH THE NEW BATTERY CAR WOULD NOT WANT TO START AFTER BEING PARKED A FEW HOURS OR OVERNIGHT, ESPECIALLY IN VERY COLD WEATHER. CAR CRANKS BUT NOT START UNTIL AFTER SEVERAL TRIES OF TURNING WOULD START TO RUN THEN SHUT OFF AFTER A MINUTE THEN WOULD START AFTER A FEW TIMES OF STALLING OR TURNING OFF. CAR HAS STALLED AND/OR REFUSED TO START SEVERAL TIMES WITH MY CHILDREN IN THE VEHICLE LEAVING US STRANDED A FEW TIMES AND INCONVENIENT AND UNSAFE FOR MY 4 AND 5 YEAR OLDS, ESPECIALLY MY 4 YEAR OLD WHO IS A TYPE ONE DIABETIC. CAR HAS HAD DIFFICULTY ACCELERATING AND HAS STALLED ON MAJOR STREETS AND HIGHWAYS AND I HAVE REQUIRED ROADSIDE ASSISTANCE ON THREE OCCASIONS IN THE LAST TWO WEEKS CONCERNING THIS ISSUE THAT I HAVE TAKEN MY VEHICLE TO THREE DIFFERENT MECHANICS AND ALL SAY THE FUEL PUMP RELAY AND ONE SAID POSSIBLY THE FUEL PUMP OR FUEL PUMP RELAY AND THERE IS A HISTORY OF THIS ISSUE WITH THIS VEHICLE AND THERE HAVE BEEN RECALLS IN 2012 CONCERNING THE SAME ISSUE AND PART THE FUEL PUMP RELAY, HOWEVER THERE HAS BEEN NO RECALL FOR THE 2013 TOWN AND COUNTRY YET THE JEEP GRAND CHEROKEE AND DODGE RAM ALREADY OFFERED RECALLS FOR THE SAME ISSUE AND YEAR. MANY PEOPLE WITH THE 2013 TOWN AND COUNTRY ARE EXPERIENCING THE SAME ISSUE WITH THE FUEL PUMP RELAY AND WE SHOULD BE OFFERED A RECALL AS WELL FOR THIS FAULTY PART WHICH IS DANGEROUS BECAUSE IT CAN CAUSE A VEHICLE TO STOP AND /OR NOT START AT ANYTIME.
MY ENGINE LIGHT KEEPS APPEARING AFTER ALMOST 3 YEARS OF OWNING THIS VEHICLE. IT USUALLY OCCURS WHEN I TURN ON THE HEATING SYSTEM AND HAVE ALREADY BEEN IN MOTION FOR AWHILE. TYPICALLY WHILE DRIVING ON THE HIGHWAY. THE LAST OCCURRENCE WAS CITY DRIVING BUT AGAIN WHEN THE HEATING SYSTEM WAS TURNED ON. I HAVE MY VEHICLE AT THE SHOP A…
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MY ENGINE LIGHT KEEPS APPEARING AFTER ALMOST 3 YEARS OF OWNING THIS VEHICLE. IT USUALLY OCCURS WHEN I TURN ON THE HEATING SYSTEM AND HAVE ALREADY BEEN IN MOTION FOR AWHILE. TYPICALLY WHILE DRIVING ON THE HIGHWAY. THE LAST OCCURRENCE WAS CITY DRIVING BUT AGAIN WHEN THE HEATING SYSTEM WAS TURNED ON. I HAVE MY VEHICLE AT THE SHOP AGAIN AND THE MECHANIC IS SAYING IT IS SOMETHING REGARDING THE OIL. SOMETHING ABOUT A VACUUM. I ALSO ASSUME THERE IS SOMETHING WRONG WITH THE ELECTRICAL SYSTEM. WITHIN THE FIRST FEW DAYS OF OWNING MY VEHICLE IT WAS BACK AT THE DEALERSHIP FOR 2 WEEKS. THE RADIO ALWAYS TURNS OFF ON IT'S OWN AND SOME OF THE DASH COMPONENTS. WHICH IT STILL DOES ALMOST 3 YEARS INTO OWNING THIS VEHICLE.
HAVING ISSUES WITH THE WIRELESS IGNITION MODULE. BUTTONS ON THE REMOTE EITHER DON'T WORK OR DON'T WORK RIGHT. ALSO ASSOCIATED BUTTONS IN THE VEHICLE, EITHER DON'T WORK OR DON'T WORK RIGHT. THERE WAS S RECALL ON THE 2008-2010 MODELS OF THESE SAME VEHICLES, FOR SIMILAR PROBLEMS. THERE MAY NOT BE A RECALL NOW, BUT THERE MAY BE ONE …
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HAVING ISSUES WITH THE WIRELESS IGNITION MODULE. BUTTONS ON THE REMOTE EITHER DON'T WORK OR DON'T WORK RIGHT. ALSO ASSOCIATED BUTTONS IN THE VEHICLE, EITHER DON'T WORK OR DON'T WORK RIGHT. THERE WAS S RECALL ON THE 2008-2010 MODELS OF THESE SAME VEHICLES, FOR SIMILAR PROBLEMS. THERE MAY NOT BE A RECALL NOW, BUT THERE MAY BE ONE SOON. I CAN'T WAIT FOREVER ON A RECALL, I'M GOING TO HAVE TO GET THIS FIXED WHEN I HAVE THE CASH TO DO SO. DON'T KNOW IF ANY OTHER WAY TO DEAL WITH IT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
FOR THE SECOND TIME IN ABOUT 4 YEARS, THE LEFT REAR DOOR HAS FAILED UNEXPECTEDLY. THE DOOR IS USED NORMALLY AND JUST STOPPED WORKING. WE STOPPED AT A STORE AND THE LEFT REAR DOOR DID NOT WORK AT ALL. IT HAD WORKED EARLIER IN THE DAY. THERE IS NO DAMAGE TO THE DOOR AND NOTHING HAPPENED TO THE DOOR TO BELIEVE IT WOULD BE THE CAUSE…
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FOR THE SECOND TIME IN ABOUT 4 YEARS, THE LEFT REAR DOOR HAS FAILED UNEXPECTEDLY. THE DOOR IS USED NORMALLY AND JUST STOPPED WORKING. WE STOPPED AT A STORE AND THE LEFT REAR DOOR DID NOT WORK AT ALL. IT HAD WORKED EARLIER IN THE DAY. THERE IS NO DAMAGE TO THE DOOR AND NOTHING HAPPENED TO THE DOOR TO BELIEVE IT WOULD BE THE CAUSE OF THE FAILURE.
Official recalls
425V876000 · Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor:
Dec 17, 2025
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
14V234000 · Electrical System
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
13V283000 · Air Bags; Electrical System
Jul 2, 2013
Chrysler is recalling certain model year 2013 Town & Country, Dodge Grand Caravan, and RAM C/V Tradesman vehicles manufactured May 10, 2012, through June 7, 2013. A software error may result in the opposite side airbags deploying from the collision point (a left side impact would deploy the right side airbags and vice versa).
Consequence & remedy
Consequence: In the event of a crash, the wrong side airbags could deploy leaving the occupant with no airbag protection at the point of impact, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will flash the occupant restraint control module, free of charge. The recall began during September 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N44.
Additional source detail variants (2)
Air Bags
Chrysler is recalling certain model year 2013 Town & Country, Dodge Grand Caravan, and RAM C/V Tradesman vehicles manufactured May 10, 2012, through June 7, 2013. A software error may result in the opposite side airbags deploying from the collision point (a left side impact would deploy the right side airbags and vice versa).
Consequence: In the event of a crash, the wrong side airbags could deploy leaving the occupant with no airbag protection at the point of impact, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will flash the occupant restraint control module, free of charge. The recall began during September 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N44.
Electrical System
Chrysler is recalling certain model year 2013 Town & Country, Dodge Grand Caravan, and RAM C/V Tradesman vehicles manufactured May 10, 2012, through June 7, 2013. A software error may result in the opposite side airbags deploying from the collision point (a left side impact would deploy the right side airbags and vice versa).
Consequence: In the event of a crash, the wrong side airbags could deploy leaving the occupant with no airbag protection at the point of impact, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will flash the occupant restraint control module, free of charge. The recall began during September 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N44.
13V291000 · Air Bags
Jul 2, 2013
Chrysler is recalling certain model year 2013 Town & Country and Dodge Grand Caravan vehicles manufactured June 11, 2013, through June 12, 2013. The occupant restraint control module (ORC) has incorrect software installed which may adversely affect air bag deployments in collisions. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 208, "Occupant Crash Protection" and No. 214, "Side Impact Protection."
Consequence & remedy
Consequence: An air bag that does not deploy, or deploys improperly, may increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on October 3, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N48.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den