NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,556 reports99,000 miles · May 19, 2018
EngineService BrakesSteering
APPROXIMATELY TWO MONTHS AGO THE 2010 T&C BEGAN BEING SLUGGISH TO START. WE REPLACED THE BATTERY AND IT STARTED FINE. A WEEK AFTER IT BEGAN TO STALL WITH THE DASH LIGHTS TURNING ON AND OFF. A DAY OR TWO LATER IT BEGAN TO STALL AND TURNED OFF IN TRAFFIC. THE BATTERY HAS BEEN CHECKED AND IT IS FUNCTIONING - THE LOCAL MECHANIC PERF…
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APPROXIMATELY TWO MONTHS AGO THE 2010 T&C BEGAN BEING SLUGGISH TO START. WE REPLACED THE BATTERY AND IT STARTED FINE. A WEEK AFTER IT BEGAN TO STALL WITH THE DASH LIGHTS TURNING ON AND OFF. A DAY OR TWO LATER IT BEGAN TO STALL AND TURNED OFF IN TRAFFIC. THE BATTERY HAS BEEN CHECKED AND IT IS FUNCTIONING - THE LOCAL MECHANIC PERFORMED A DIAGNOSTIC TEST AND NO CODE WAS PRESENT. CURRENTLY IT HAD STALLED AND TURNED OFF SEVERAL TIMES - EXTREMELY STRESSFUL AND DANGEROUS.
NHTSA ODI #11096855
130,000 miles · May 18, 2018
Unknown Or Other
WHEN DRIVING IN TOWN THE RPMS WILL SUDDENLY DROP TO 0, THE VAN IS UNABLE TO ACCELERATE AND THE POWER STEERING LOCKS UP. SOMETIMES THE ESP MESSAGE POPS UP ON THE DASH. I HAVE TO PULL OVER, PUT THE VAN IN PARK, AND TURN THE VEHICLE OFF AND THEN BACK ON. SO FAR THIS WORKS BUT IT WILL DO THIS MULTIPLE TIMES IN THE SAME TRIP. HAS HAP…
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WHEN DRIVING IN TOWN THE RPMS WILL SUDDENLY DROP TO 0, THE VAN IS UNABLE TO ACCELERATE AND THE POWER STEERING LOCKS UP. SOMETIMES THE ESP MESSAGE POPS UP ON THE DASH. I HAVE TO PULL OVER, PUT THE VAN IN PARK, AND TURN THE VEHICLE OFF AND THEN BACK ON. SO FAR THIS WORKS BUT IT WILL DO THIS MULTIPLE TIMES IN THE SAME TRIP. HAS HAPPENED WHEN MOVING, WHILE STOPPED AND WHEN TURNING THROUGH AN INTERSECTION. I'M ABSOLUTELY TERRIFIED THIS WILL HAPPEN AT A CRITICAL MOMENT AND CAUSE MY CHILDREN AND I TO GET INTO AN ACCIDENT.
NHTSA ODI #11096781
205,000 miles · May 17, 2018
EngineService Brakes, Hydraulic
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. DURING THE FAILURE, THE ANTI-LOCK BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DAN HATFIELD CHRYSLER JEEP DODGE (245 LAFAYETTE ST, LONDON, OH 43140) WHERE IT WAS DIAGNOS…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. DURING THE FAILURE, THE ANTI-LOCK BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DAN HATFIELD CHRYSLER JEEP DODGE (245 LAFAYETTE ST, LONDON, OH 43140) WHERE IT WAS DIAGNOSED THAT THE HEATER HOSE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 205,000.
NHTSA ODI #11096543
175,000 miles · May 16, 2018
Seat BeltsSeats
THE BACK SEATS HAVE NO SAFETY DESIGN WHATSOEVER. I WAS IN THE BACK TRYING TO INSTALL A CARSEAT IN THE ONE SEAT AND PUSHED THE BUTTON TO FOLD THE BENCH INTO NORMAL USE POSITION AND IT STARTED UP NORMAL, AND A TINY BIT OF THE CARSEAT WAS BUMPING INTO IT WHEN IT GOT STUCK, I ATTEMPTED TO PUSH IT BACK TO THE LEFT SIDE DOWN POSITION …
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THE BACK SEATS HAVE NO SAFETY DESIGN WHATSOEVER. I WAS IN THE BACK TRYING TO INSTALL A CARSEAT IN THE ONE SEAT AND PUSHED THE BUTTON TO FOLD THE BENCH INTO NORMAL USE POSITION AND IT STARTED UP NORMAL, AND A TINY BIT OF THE CARSEAT WAS BUMPING INTO IT WHEN IT GOT STUCK, I ATTEMPTED TO PUSH IT BACK TO THE LEFT SIDE DOWN POSITION AGAIN TO REMOVE THE SEAT AND IT REFUSED TO STOP... IT KEPT GOING AFTER PUSHING IT 10+ TIMES AND EVENTUALLY STARTED GRINDING AND THEN CONTINUED TO TWIST THE LEFT SIDE METAL BRACKET THAT HELPS THE SEAT MOVE. IT NOW WILL NOT GO UP AGAIN AND I AM TERRIFIED TO EVEN HAVE A CHILD SEATED BACK THERE AFTER SEEING HOW NEGLECTFUL THE DESIGN IS TO SAFETY FOR THE THIRD ROW SEATING.
NHTSA ODI #11094065
100,000 miles · May 13, 2018
Electrical SystemEngine
I SEE MANY COMPLAINTS ON NHTSA REGARDING TOWN & COUNTRY VEHICLES WITH ELECTRICAL PROBLEMS, WITH MANY RELATED TO CAR NOT STARTING, OR CAR STALLING. WE HAVE SENT EMAILS TO CHRYSLER ASKING FOR HELP WITH HOW TO FIX THIS ISSUE. THIS IS OUR 3RD CHRYSLER VEHICLE. WE ARE HAPPY WITH THE BRAND BUT ARE LOSING FAITH BECAUSE OUR MECHANIC/…
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I SEE MANY COMPLAINTS ON NHTSA REGARDING TOWN & COUNTRY VEHICLES WITH ELECTRICAL PROBLEMS, WITH MANY RELATED TO CAR NOT STARTING, OR CAR STALLING. WE HAVE SENT EMAILS TO CHRYSLER ASKING FOR HELP WITH HOW TO FIX THIS ISSUE. THIS IS OUR 3RD CHRYSLER VEHICLE. WE ARE HAPPY WITH THE BRAND BUT ARE LOSING FAITH BECAUSE OUR MECHANIC/DEALER CANNOT SOLVE THE PROBLEM SPECIFICALLY, OUR 2010 CHRYSLER T&C MINIVAN HAS TROUBLE STARTING WHEN IT IS HOT (TEMPERATURE OUTSIDE OR WHEN CAR HAS BEEN RUNNING A LONG TIME). WE HAVE REPLACED THE BATTERY, AND HAD OUR DEALER AND AN INDEPENDENT MECHANIC TRY TO FIGURE OUT WHAT IS WRONG AND HOW TO FIX IT, WITHOUT SUCCESS. WE HAVE PERFORMED THE ELECTRICAL KEY IGNITION RECALL. PLEASE ASK CHRYSLER TO SOLVE THE PROBLEM AND TELL DEALERS (AND EVERYONE) HOW TO FIX IT THANK YOU
NHTSA ODI #11093519
125,000 miles · May 7, 2018
Electrical SystemEngine
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING SEVERAL TIMES. THE DEALER (ATLANTA WEST CHRYSLER DODGE JEEP RAM, 1251 THORNTON RD, LITHIA SPRINGS, GA 30122) REPLACED THE TIPM AND THE STARTER, BUT THE REPAIRS FAILED TO CORRECT THE FAILURE. THE VEHICLE WAS TAKEN BA…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING SEVERAL TIMES. THE DEALER (ATLANTA WEST CHRYSLER DODGE JEEP RAM, 1251 THORNTON RD, LITHIA SPRINGS, GA 30122) REPLACED THE TIPM AND THE STARTER, BUT THE REPAIRS FAILED TO CORRECT THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
NHTSA ODI #11092227
107,000 miles · Apr 30, 2018
Electrical System
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE WOULD NOT START WHEN TURNING THE KEY IN THE IGNITION SWITCH. ALSO, WHEN THE CONTACT WAS STANDING OUTSIDE THE VEHICLE, THE WINDOWS WOULD ERRONEOUSLY OPEN AND CLOSE AND THE HEADLIGHTS WOULD FLASH ON AND OF…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE WOULD NOT START WHEN TURNING THE KEY IN THE IGNITION SWITCH. ALSO, WHEN THE CONTACT WAS STANDING OUTSIDE THE VEHICLE, THE WINDOWS WOULD ERRONEOUSLY OPEN AND CLOSE AND THE HEADLIGHTS WOULD FLASH ON AND OFF. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BUTLER CHRYSLER, 1555 SALEM RD, BEAUFORT, SC), BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. RECENTLY, WHEN INSERTING THE KEY INTO THE IGNITION SWITCH, THE KEY BECAME STUCK. THE KEY WAS EVENTUALLY REMOVED, BUT WOULD NOT REMAIN IN THE IGNITION SWITCH WHEN RE-INSERTED AND THE VEHICLE COULD NOT BE STARTED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.
NHTSA ODI #11091045
Mileage unknown · Apr 29, 2018
Electrical SystemEngineService Brakes
THE VAN WILL LOSE ALL POWER NO MATTER THE SPEED. THIS HAS HAPPENED ON NUMEROUS OCCASIONS WITHIN THE PAST YEAR. WILL HAVE TO STOP TURN VAN OFF, THEN RESTART. SOMETIMES TAKES LONGER THAN OTHERS BUT HAS RESTARTED AND WILL HAPPEN AGAIN AFTER A LITTLE WHILE FOR NO REASON. THIS NEEDS TO BE FIXED BEFORE SOMETHING MORE SERIOUS HAPPENS. …
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THE VAN WILL LOSE ALL POWER NO MATTER THE SPEED. THIS HAS HAPPENED ON NUMEROUS OCCASIONS WITHIN THE PAST YEAR. WILL HAVE TO STOP TURN VAN OFF, THEN RESTART. SOMETIMES TAKES LONGER THAN OTHERS BUT HAS RESTARTED AND WILL HAPPEN AGAIN AFTER A LITTLE WHILE FOR NO REASON. THIS NEEDS TO BE FIXED BEFORE SOMETHING MORE SERIOUS HAPPENS. PLEASE FIX THIS. MY FAMILIES LIFE DOES MATTER AND SO DOES OTHERS>>>....
NHTSA ODI #11090894
87,000 miles · Apr 23, 2018
Electrical SystemInterior Lighting
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 70 MPH, THE INSTRUMENT PANEL LIGHTING FAILED TO ILLUMINATE. THE CONTACT COASTED TO THE SHOULDER WHERE THE VEHICLE WAS TURNED OFF. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. THE CONTACT STATED THAT THE FAILURE HAD BEEN RECURRING INTERMITTENTLY …
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 70 MPH, THE INSTRUMENT PANEL LIGHTING FAILED TO ILLUMINATE. THE CONTACT COASTED TO THE SHOULDER WHERE THE VEHICLE WAS TURNED OFF. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. THE CONTACT STATED THAT THE FAILURE HAD BEEN RECURRING INTERMITTENTLY FOR THE PAST YEAR, BUT WAS GETTING WORSE. THE CONTACT DROVE THE VEHICLE TO THE DEALER (CENTRAL CHRYSLER/DODGE/JEEP/RAM IN NORWOOD, MASSACHUSETTS, 781-762-2200) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND FILED CASE NUMBER: 33953243. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
NHTSA ODI #11089639
90,000 miles · Apr 18, 2018
Electrical SystemEngineService Brakes
VEHICLE STALLS RANDOMLY WHILE DRIVING. THIS CAUSES STEERING TO LOCK AND BREAKS TO MALFUNCTION. VERY DANGEROUS. THIS HAS HAPPENED ON SEVERAL OCASIONS
NHTSA ODI #11088897
Official recalls
5Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Mar 1, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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