← New search

2010 Chrysler Town And Country

Owner reports · Recalls · Investigations

More warning signs than most Town And Country years

Owner complaints for the 2010 Chrysler Town And Country are substantially higher than the model-year median of 216.5.

About this comparison →

When problems were reported

Mileage at the reported incident

1,069 reports with mileage · 487 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 978 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 302 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Air Bags. Review the 269 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

35 crash reports25 fire reports31 injury reports

What owners actually said

1,556 reports
59,000 miles · Mar 24, 2014
Engine

THE ENGINE IS BURNING OIL AT THE RATE OF MORE THAN 1QT PER 1000 MILES. CHRYSLER SAYS THIS IS ACCEPTABLE WITHIN THEIR POWER TRAIN WARRANTY. THIS IS UNACCEPTABLE FOR A 2010 VEHICLE WITH 59000 MILES. *TR

NHTSA ODI #10574384

78,000 miles · Mar 23, 2014
Electrical SystemEngineSteering

MY WIFE AND I PURCHASED A 2010 CHRYSLER TOWN AND COUNTRY WITH A MANUFACTURE DATE OF 11/10, ABOUT 2 WEEKS AGO, AND WE IMMEDIATELY WERE HAVING ISSUES WITH THE VEHICLES ENGINE BEING SHUT OFF WHILE DRIVING. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT THE SAME MODEL VEHICLE MANUFACTURED BETWEEN AUGUST 3, 2009 AND JUNE 17, 201…

Read full complaint

MY WIFE AND I PURCHASED A 2010 CHRYSLER TOWN AND COUNTRY WITH A MANUFACTURE DATE OF 11/10, ABOUT 2 WEEKS AGO, AND WE IMMEDIATELY WERE HAVING ISSUES WITH THE VEHICLES ENGINE BEING SHUT OFF WHILE DRIVING. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT THE SAME MODEL VEHICLE MANUFACTURED BETWEEN AUGUST 3, 2009 AND JUNE 17, 2010 WERE RECALLED DUE TO THIS SAME ISSUE. APPARENTLY THEY WERE BUILT WITH IGNITIONS THAT COULD ACCIDENTALLY SWITCH FROM THE "RUN" POSITION TO "ACCESSORY," THEREBY CAUSING THE ENGINE TO SHUT OFF. BUT MY SAME EXACT MODEL VEHICLE IS NOT COVERED BY THIS RECALL BECAUSE IT DOES NOT FALL WITHIN THE MANUFACTURE DATE FOR THE RECALL. I AM HIGHLY UPSET AT THIS BECAUSE MY WIFE IS THE MAIN OPERATOR OF THIS VEHICLE AND MY SON IS WITH HER IN THE VAN. I WANT SOME ANSWERS ABOUT THIS ISSUE, AND A REASON WHY MY VAN IS NOT IN THE RECALL WHEN IT IS OBVIOUS THAT ALL VANS OF THIS MODEL YEAR ARE AFFECTED, I REFUSE TO PAY TO HAVE THIS FIXED WHEN IT IS OBVIOUS THIS IS A MANUFACTURERS DEFECT. YOUR RECALL I.D. IS NHTSA CAMPAIGN ID: 11V139000. THANK YOU. *TR

NHTSA ODI #10574282

76,804 miles · Mar 22, 2014
TiresWheels

CORRODED NUT ON LEFT FRONT WHEEL VALVE STEM ALLOWED THE STEM TO DROP INTO THE TIRE RESULTING IN SUDDEN LOSS OF AIR PRESSURE IN TIRE. THERE WAS NO WARNING PRIOR TO VERY SUDDEN FLAT TIRE. *TR

NHTSA ODI #10574134

51,000 miles · Mar 21, 2014
SteeringCrashInjury

THE VEHICLE SHUTS OFF WHILE DRIVING. THIS CAUSED AN ACCIDENT. THIS COULD HAVE BEEN DEATH. THE DEALERSHIP WANTS TO CHARGE ME $680 TO FIX IT. YES, THIS IS AN EGR VALVE ISSUE. THIS IS NOT AS THOUGH THE SUNROOF WONT OPEN. THE CAR TURNS COMPLETELY OFF LEAVING NO STEERING IN THE MIDDLE OF DRIVING, STEERING AND TURNING. THIS IS UN…

Read full complaint

THE VEHICLE SHUTS OFF WHILE DRIVING. THIS CAUSED AN ACCIDENT. THIS COULD HAVE BEEN DEATH. THE DEALERSHIP WANTS TO CHARGE ME $680 TO FIX IT. YES, THIS IS AN EGR VALVE ISSUE. THIS IS NOT AS THOUGH THE SUNROOF WONT OPEN. THE CAR TURNS COMPLETELY OFF LEAVING NO STEERING IN THE MIDDLE OF DRIVING, STEERING AND TURNING. THIS IS UNBELIEVEABLE THAT THIS IS NOT BEING ADDRESSED AS OF YET BY CHRYSLER. I WILL BE TAKING THE COMPANY TO COURT IF THIS IS NOT ADDRESSED BY MARCH 29, 2014. I CARRY INFANT BABIES IN MY CAR. THIS IS MY WARNING TO CHRYSLER. FIX MY VAN'S EGR AND THROTTLE SO AN INNOCENT LIFE IS NOT TAKEN FROM THIS EARTH. *TR

NHTSA ODI #10573985

35,000 miles · Mar 21, 2014
Service Brakes

AFTER I BEGAN TO KEEP A RECORD OF THE HAPPENINGS HAVE 11 TIMES BEGINNING JULY 20 13. THE LAST TIME IT HAS HAPPENED WAS FEBRUARY 19-2014. SEVERAL OF THESE TIMES I HAVE REPORTED THIS HAPPING TO THE GARAGE CHECKED THE CAR AND COULD NOT FIND ANYTHING WRONG. I HAVE REPORTED IT A FEW TIMES SINCE . THEY JUST LOOK AT AND SAY WE DO NOT…

Read full complaint

AFTER I BEGAN TO KEEP A RECORD OF THE HAPPENINGS HAVE 11 TIMES BEGINNING JULY 20 13. THE LAST TIME IT HAS HAPPENED WAS FEBRUARY 19-2014. SEVERAL OF THESE TIMES I HAVE REPORTED THIS HAPPING TO THE GARAGE CHECKED THE CAR AND COULD NOT FIND ANYTHING WRONG. I HAVE REPORTED IT A FEW TIMES SINCE . THEY JUST LOOK AT AND SAY WE DO NOT TO DO WE CAN FIND NOTHING WRONG. I AM VERY SCARED OF THE CAR .I WANT IT ON RECORD THAT I HAVE A PROBLEM IFIT DOES HAPPEN .[ WHEN DRIVING AT HIGHWAY SPEED FOR A TIME YOU NEED TO STOP OR SLOW DOWN YOU STEP ON THE BRAKE PEDAL IN A NORMAL FASHON THE BRAKE PEDAL WILL GO COMPLETTLY SOFT GO TO THE FLOOR AND THE CAR WILL STAND ON ITS NOSE IN COMPLET STOP. *TR

NHTSA ODI #10573929

49,000 miles · Mar 19, 2014
Electrical System

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER REPLACED THE BATTERY AS A TEMPORARY REMEDY HOWEVER, THE REMEDY FAILE…

Read full complaint

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER REPLACED THE BATTERY AS A TEMPORARY REMEDY HOWEVER, THE REMEDY FAILED TO FIX THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000 AND THE CURRENT MILEAGE WAS 50,777. UPDATED 05/28/14 MA THE CONSUMER STATED THIS ISSUE AND REPAIR IS IDENTICAL TO A RECALL FOR THE SAME MAKE AND MODEL THROUGH JULY 2014 BUILD DATE. UPDATED 05/29/2014 *JS

NHTSA ODI #10573556

108,000 miles · Mar 14, 2014
EngineService BrakesSteering

THIS CAR SHUTS DOWN OF BEING DRIVEN ABOUT TWO HOURS. IT SHUTS DOWN AT THE END OF A TRIP AS I COME INTO TOWN AND TAKE MY FOOT OFF OF THE GAS. THE DEALERSHIP HAS TEST DROVE THE CAR MULTIPLE TIMES AND THEY CANNOT FIND WHAT THE PROBLEM IS. IT IS NOW APPARENT THIS IS A MUCH LARGER PROBLEM. *TR

NHTSA ODI #10569327

38,000 miles · Mar 13, 2014
StructureInjury

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE THE REAR HATCH DOOR WAS CLOSING, IT STRUCK HER IN THE HEAD. THE HATCH DOOR WAS SUPPOSED TO RETRACT WHEN THERE WAS AN OBSTRUCTION BUT THE DOOR CONTINUED TO CLOSE. THE CONTACT SUSTAINED INJURIES TO THE RIGHT SIDE OF HER FACE. THE FAILURE RECURR…

Read full complaint

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE THE REAR HATCH DOOR WAS CLOSING, IT STRUCK HER IN THE HEAD. THE HATCH DOOR WAS SUPPOSED TO RETRACT WHEN THERE WAS AN OBSTRUCTION BUT THE DOOR CONTINUED TO CLOSE. THE CONTACT SUSTAINED INJURIES TO THE RIGHT SIDE OF HER FACE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

NHTSA ODI #10568996

50,000 miles · Mar 13, 2014
Electrical SystemEnginePower Train

2010 CHRYSLER TOWN AND COUNTRY MY WIFE AND I HAVE BEEN DRIVING VEHICLE AND MULTIPLE TIMES OVER THE LAST 6 MONTHS THE VEHICLE STALLS WITHOUT WARNING. ON ONE INSTANCE MY WIFE WAS TURNING AT AN INTERSECTION WHEN THE CAR SHUT OFF UNEXPECTEDLY AND WHEN THIS OCCURRED THE POWER STEERING STOPPED WORKING AND MY WIFE NEARLY ROLLED INT…

Read full complaint

2010 CHRYSLER TOWN AND COUNTRY MY WIFE AND I HAVE BEEN DRIVING VEHICLE AND MULTIPLE TIMES OVER THE LAST 6 MONTHS THE VEHICLE STALLS WITHOUT WARNING. ON ONE INSTANCE MY WIFE WAS TURNING AT AN INTERSECTION WHEN THE CAR SHUT OFF UNEXPECTEDLY AND WHEN THIS OCCURRED THE POWER STEERING STOPPED WORKING AND MY WIFE NEARLY ROLLED INTO ONCOMING TRAFFIC. ON ANOTHER INSTANCE THE VEHICLE STALLED ON ME TRAVELING DOWN THE FREEWAY AND I HAD TO PUT THE VEHICLE IN NEUTRAL AND START IT AGAIN, WHEN I DID THIS IT SEEMED LIKE THE CAR HAD TO TURN OVER FOR A FEW SECONDS BEFORE IT WOULD START UP. WE HAVE 3 CHILDREN AND THIS IS A VERY DISTURBING ISSUE AS IT RELATES TO SAFETY. I WOULD LIKE TO SEE CHRYSLERS INTERNAL ISSUE TRACKING ON THESE ITEMS DURING LAUNCH OF THE VEHICLE BECAUSE I HAVE A RELATIVE A FEW YEARS BACK WHO HAD A VERY SIMILAR ISSUE WITH THE CHRYSLER JEEP GRAND CHEROKEE HE OWNED. IT SEEMS TO ME THAT THIS IS A BIGGER SYSTEM ISSUE WITH CHRYSLER AS A WHOLE. IN ADDITION TO THIS SAFETY I HAVE MULTIPLE NUISANCE ISSUES WITH MY VEHICLE FROM DOOR LOCKS THAT BUZZ, SLIDING DOOR SEALS THAT ARE CUT UP AS A RESULT OF IMPROPER INSTALLATION OF DOOR, WINDOW EDGE SEALS THAT APPEAR TO HAVE BEEN TOO LONG BUT INSTALLED ANYWAY AND AIR LEAK SOUND RESULT FROM POOR WORKMANSHIP, REAR POWER DOOR THAT HAS STOPPED WORKING. *TR

NHTSA ODI #10568984

52,000 miles · Mar 11, 2014
Electrical SystemEngine

THE FOLLOWING LIGHTS CAME ON: ABS, ANTI SKID, CHECK ENGINE LIGHT. THE ENGINE STARTED MISSING THEN THE SECURITY INDICATOR LIGHT CAME ON AND THE ALARM INSIDE WENT OFF. I HAD NO ELECTRICAL CONTROLS. THE WINDOWS WOULDN'T ROLL DOWN, THE DOOR LOCKS WOULDN'T WORK AND THEN THE ENGINE SHUT OFF. THE OUTSIDE ALARM THEN WENT OFF TOO. I HAD …

Read full complaint

THE FOLLOWING LIGHTS CAME ON: ABS, ANTI SKID, CHECK ENGINE LIGHT. THE ENGINE STARTED MISSING THEN THE SECURITY INDICATOR LIGHT CAME ON AND THE ALARM INSIDE WENT OFF. I HAD NO ELECTRICAL CONTROLS. THE WINDOWS WOULDN'T ROLL DOWN, THE DOOR LOCKS WOULDN'T WORK AND THEN THE ENGINE SHUT OFF. THE OUTSIDE ALARM THEN WENT OFF TOO. I HAD TO DISABLE THE ALARM BY UNHOOKING THE BATTERY CABLE. I HAD THE CAR TOWED IN TO THE DEALER AND THEY TOLD ME THAT THE CAR WAS NOT COMMUNICATING WITH THE COMPUTER AND THEY HAD NO IDEA WHAT THE PROBLEM WAS. I THEN CALLED CHRYSLER AND CHECKED TO SEE IF THERE HAD BEEN A RECALL OF ANY KIND AND SURE ENOUGH MY VEHICLE HAD THE RECALL# L25. I HAVE NEVER RECEIVED A RECALL NOTICE BUT THE GENTLEMEN THAT I SPOKE WITH AT CHRYSLER CORP. SAID THAT ACCORDING TO THEIR RECORDS THE WIN MODULE HAD BEEN REPLACED ON MY VAN AND THAT MY VEHICLE HAD BEEN REPAIRED ON 2-7-2012. THAT NEVER HAPPENED!! IT IS CURRENTLY BEING CHECKED OUT BY THE CHRYSLER TECH AT OUR LOCAL DEALER. THEY SAID THEY ARE ONLY ALLOWED TO REPLACE THE RUBBER GASKET INSIDE THE MODULE AND IF THE MODULE ITSELF IS BAD I WILL HAVE TO PAY FOR THE MODULE. THE GENTLEMEN I SPOKE WITH AT CHRYSLER CORPORATION TOLD ME THAT THE MODULE WOULD BE COVERED AT NO CHARGE. THIS IS CRAZY!!! MY TWO YOUNG GRANDSONS WERE IN THE VAN WHEN ALL THIS HAPPENED. NEEDLESS TO SAY THEY WERE TERRIFIED. THIS PROBLEM NEEDS IMMEDIATE ATTENTION. THE GOVERNMENT NEEDS TO GET INVOLVED HERE. THIS IS DEFINITELY A SAFETY ISSUE!! *TR

NHTSA ODI #10568583

Official recalls

5

20V396000 · Air Bags:frontal:driver Side:inflator Module; Steering: Steering Wheel/handle Bar

Jul 7, 2020

Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.

Consequence & remedy

Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.

Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.

Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.

Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.

Steering: Steering Wheel/handle Bar

Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.

Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.

Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.

14V373000 · Air Bags; Electrical System:ignition:switch

Jun 26, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.

Additional source detail variants (2)

Air Bags

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.

Electrical System:ignition:switch

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.

14V234000 · Electrical System

May 7, 2014

Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.

Consequence & remedy

Consequence: An overheated switch may result in a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.

14V055000 · SUSPENSION:REAR:AXLE:NON-POWERED Axle Assembly

Feb 11, 2014

Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.

Consequence & remedy

Consequence: Failure of the rear axle may increase the risk of a crash.

Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.

11V139000 · Electrical System:ignition

Mar 1, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.

Consequence & remedy

Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

DP14004 · Totally Integrated Power Module Failure

Opened Sep 25, 2014 · Closed Jul 24, 2015

Status: closed (inferred from source dates) · Electrical System

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den

RQ14002 · Air Bag Non-Deployment/Engine Stall

Opened Jun 16, 2014 · Closed Mar 2, 2015

Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module

In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972

Additional source detail variants (2)

Air Bags

In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972

Electrical System:ignition:module

In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972