Electrical System. Review the 978 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 302 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Air Bags. Review the 269 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

35 crash reports25 fire reports31 injury reports

What owners actually said

1,556 reports

65,983 miles · Jul 8, 2014

Electrical System

IGNITION SWITCH WOULD NOT TURN THE CAR ON AND HAD TO BE TOWED. *JS

NHTSA ODI #10609125

76,000 miles · Jul 6, 2014

Electrical SystemUnknown Or Other

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THE IGNITION TURNS OFF. THIS HAS HAPPENED TO ME APPROXIMATELY 5 -6 TIMES. TURNING A CORNER, HITTING A SMALL BUMP IN THE ROAD OR JUST DRIVING. SOMETIMES I HEAR THE CLICK OF THE KEY TURNING OR JUST FEEL THE LOSS OF ACCELERATION. THE CAR TURNS OFF. MOST OF THE TIME I HAVE BEEN ABLE TO PUT THE CAR IN NEUTRAL AND RESTART IT WITHOUT ANY INCIDENT. THERE HAVE BEEN CLOSE CALLS OF VEHICLES AVOIDING ME WHILE I RECOVER FROM THIS HAPPENING. THE PROBLEM IS FIELDS CHRYSLER DEALERSHIP IN GLENVIEW ILLINOIS WANTS TO CHARGE ME $700 TO FIX THIS. THEY CLAIM THEY REPLACED THE IGNITION ALREADY UNDER THE RECALL WHICH THEY DID A YEAR AGO. THIS IS NOT MY PROBLEM THAT THE IGNITION IS TURNING OFF AGAIN!!!!! DID YOU EVER HEAR OF A RECALL ON A RECALL? PLEASE HELP ME!!!! I HAVE A 15 YR OLD SON LEARNING TO DRIVE AND I ALSO DRIVE SMALL CHILDREN AROUND. I HAVE LEFT SEVERAL MESSAGES WITH THE SERVICE MGR AT THIS DEALERSHIP AND WITH CUSTOMER SERVICE BUT NOONE IS CALLING ME BACK. *JS

NHTSA ODI #10608443

56,000 miles · Jul 3, 2014

Electrical System

IN MAY, 2014 - OUR VAN STARTED ON ITS OWN WITHOUT EVEN A KEY IN THE IGNITION, AND THEN IT WOULD SOMETIMES START WITH KEY AND OTHER TIMES IT WOULD NOT START AT ALL. I HAD THE ELECTRICAL SYSTEM REPAIRED AT COST OF SOME $900. THE CHRYSLER DEALER SAID THE ONLY WAY YOU KNOW OF THIS REPAIR IS IF I REPORTED IT TO YOU - THEY DON'T AND…

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NHTSA ODI #10608023

54,200 miles · Jul 3, 2014

Electrical SystemSteering

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I HAD THE KEY FOB IN THE IGNITION AND WHEN I WENT TO TURN OFF VEHICLE IT WOULD NOT TURN OFF ALL THE WAY. THE KEY FOB SEEMED TO HAVE SEPARATED SOMEWHAT. I WRESTLED WITH GETTING THE VEHICLE TURNED OFF FOR A WHILE AND WAS FINALLY ABLE TO GET THE KEY OUT AND THE VEHICLE TURNED OFF. WHEN I WENT TO TURN THE VEHICLE BACK ON THE KEY FOB WOULD NOT WORK. THERE WAS POWER TO THE FOB. IT WOULD LOCK/UNLOCK DOORS AND THE BATTERY WAS FINE. THE KEY FOB WOULD NOT TURN AND COULD NOT GET THE CAR OUT OF PARK OR GET THE CAR TO DO ANYTHING. HAD THE VEHICLE TOWED TO THE DEALERSHIP. THEY TOLD ME I NEEDED A NEW WIN MODULE. THIS WAS RECALLED AND FIXED IN 2012. THE DEALERSHIP SAID IT IS NOT THE SAME PROBLEM. I WAS TOLD ON THE RECALL THEY FIXED A COMPONENT OF THE WIN MODULE AND NOW I NEED A WHOLE NEW ONE FOR $800 AND CHRYSLER WILL NOT COVER THIS EVEN THOUGH IT IS THE EXACT SAME PROBLEM THAT THE RECALL SUPPOSEDLY FIXED. CAR IS ONLY 4 YEARS OLD WITH 54,000 MILES ON IT. THIS SHOULD NOT BE HAPPENING AND CHRYSLER SHOULD FIX IT. I CALLED CHRYSLER AND IT HAS BEEN ASSIGNED TO A CASE MANAGER. WE WILL SEE WHAT THE CASE MANAGER SAYS. I HAVE READ NUMEROUS COMPLAINTS ABOUT THIS PROBLEM. FOR CHRYSLER TO FIX A PROBLEM ON A RECALL AND WHEN THAT FIX OBVIOUSLY DID NOT WORK BECAUSE SAME PROBLEM IS HAPPENING TO SAY IT'S NOT THE SAME THING IS COMPLETELY UNACCEPTABLE. *TR

NHTSA ODI #10608020

Mileage unknown · Jul 3, 2014

Electrical System

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (VENT WINDOW SWITCH) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT…

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NHTSA ODI #10607993

65,607 miles · Jul 2, 2014

Air BagsCrashInjury

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 10 MPH, THE CONTACT'S VEHICLE WAS STRUCK HEAD ON BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A FRACTURED STERNUM AND RIBS AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANU…

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NHTSA ODI #10607721

42,000 miles · Jun 25, 2014

Service BrakesSteering

WHEN DRIVING AT 45 MPH AND BRAKING FOR A STOP LIGHT, VEHICLE STEERING SHAKES LEFT TO RIGHT. I TOOK THE VEHICLE FOR INSPECTION AND WAS TOLD THE FRONT ROTORS WERE WARPED. SERVICE WAS DONE. THE SYMPTOM WENT AWAY FOR 2-3 MONTHS, TODAY IS 6/25/14 AND I HAVE THE SAME PROBLEM AGAIN. THE VEHICLE IS 52000 MILES NOW. I NEED A FIX ON THIS.…

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NHTSA ODI #10605968

120,000 miles · Jun 25, 2014

Electrical System

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 20 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TO BE INSPECTED, DIAGNOSED AND REPAIRED BY AN AUTHORIZED DEALER. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFI…

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NHTSA ODI #10605848

82,000 miles · Jun 23, 2014

Electrical SystemVisibilityFire

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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT ABLE TO BE REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SWITCH PANEL FAILED INTERMITTENTLY. THE DEALER REPLACED THE SWITCH PANEL PRIOR TO THE CONTACT PURCHASING THE VEHICLE; HOWEVER, THE FAILURE RECURRED. WHEN THE WINDOWS WERE ROLLED DOWN, THERE WAS EXTENSIVE WATER LEAKING INTO THE VEHICLE FROM THE FRONT DRIVER AND PASSENGER SIDE WINDOWS DUE TO THE LACK OF WINDOW SPOILERS. THE CONTACT HAD TO DISCONNECT THE FUSE UNDERNEATH THE HOOD ON SEVERAL OCCASIONS BECAUSE THE REAR WINDOWS WOULD ROLL DOWN AUTOMATICALLY ON OCCASION. IN ADDITION, THE FRONT DRIVER AND PASSENGER SIDE MIRRORS MALFUNCTIONED. THE CONTACT NOTICED A STRONG ODOR NEAR THE FRONT DRIVER'S SIDE OF THE VEHICLE FOLLOWED BY SMOKE AND FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FLAMES. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

NHTSA ODI #10605325

74,123 miles · Jun 23, 2014

Engine

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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND WOULD NOT RESTART. THE CONTACT ALSO MENTIONED THAT THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE THE FOLLOWING DAY, BUT THE FAILURE RECURRED. THE DEALER COULD NOT DUPLICATE THE FAILURE, BUT THEY REPLACED THE OXYGEN SENSOR AND BATTERY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,123.

NHTSA ODI #10605324

Official recalls

20V396000 · Air Bags:frontal:driver Side:inflator Module; Steering: Steering Wheel/handle Bar

Jul 7, 2020

Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.

Consequence & remedy

Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.

Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.

Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.

Steering: Steering Wheel/handle Bar

Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.

14V373000 · Air Bags; Electrical System:ignition:switch

Jun 26, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.

Additional source detail variants (2)

Air Bags

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.

Electrical System:ignition:switch

14V234000 · Electrical System

May 7, 2014

Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.

Consequence & remedy

Consequence: An overheated switch may result in a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.

14V055000 · SUSPENSION:REAR:AXLE:NON-POWERED Axle Assembly

Feb 11, 2014

Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.

Consequence & remedy

Consequence: Failure of the rear axle may increase the risk of a crash.

Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.

11V139000 · Electrical System:ignition

Mar 1, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.

Consequence & remedy

Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

DP14004 · Totally Integrated Power Module Failure

Opened Sep 25, 2014 · Closed Jul 24, 2015

Status: closed (inferred from source dates) · Electrical System

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den

RQ14002 · Air Bag Non-Deployment/Engine Stall

Opened Jun 16, 2014 · Closed Mar 2, 2015

Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module

In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972

Additional source detail variants (2)

Air Bags

Electrical System:ignition:module