NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes, Hydraulic complaints
37 reportsClear category filterMileage unknown · Jan 3, 2012
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WHEEL BEARINGS FAILED AND CAUSED THE FRONT TIRES TO WEAR PREMATURELY. IN ADDITION, THE BRAKES AND THE ROTORS NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED THAT THE WARRANTY WOULD BE EXTENDED, BUT A REMEDY WAS NOT A…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WHEEL BEARINGS FAILED AND CAUSED THE FRONT TIRES TO WEAR PREMATURELY. IN ADDITION, THE BRAKES AND THE ROTORS NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED THAT THE WARRANTY WOULD BE EXTENDED, BUT A REMEDY WAS NOT AVAILABLE FOR THE FAILURE. THE CURRENT MILEAGE WAS 18,000 AND THE FAILURE WAS UNAVAILABLE.
NHTSA ODI #10442190
36,200 miles · Dec 27, 2011
Service Brakes, Hydraulic
THE BRAKE STARTED TO SHAKE/VIBRATE SEVERELY AT FREE WAY ESP. WHEN GOING DOWN HILLS. HAD TO STOP BRAKING. THIS IS A SAFETY ISSUE THAT CHRYSLER SHOULD SEND A RECALL. I JUST READ MANY OF SIMILAR CONCERNS ON THE SAME MODEL. *TR
NHTSA ODI #10441336
12,000 miles · Dec 20, 2011
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT AN EXTREME AMOUNT OF BRAKE DUST ACCUMULATED ON THE REAR WHEELS. THE CONTACT ALSO STATED THAT THE REAR BRAKES WOULD INTERMITTENTLY ENGAGE UNEXPECTEDLY AT LOW SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THERE …
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT AN EXTREME AMOUNT OF BRAKE DUST ACCUMULATED ON THE REAR WHEELS. THE CONTACT ALSO STATED THAT THE REAR BRAKES WOULD INTERMITTENTLY ENGAGE UNEXPECTEDLY AT LOW SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURE. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE REAR BRAKES AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 12,000.
NHTSA ODI #10440573
9,800 miles · Dec 12, 2011
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND NOTICED A VIBRATION IN THE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THAT THE FRONT AND REAR ROTORS AND PADS WOULD HAVE TO BE REPLACED. THERE WAS AN EXTENDED…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND NOTICED A VIBRATION IN THE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THAT THE FRONT AND REAR ROTORS AND PADS WOULD HAVE TO BE REPLACED. THERE WAS AN EXTENDED WARRANTY FOR THE FRONT BRAKES BUT NOT FOR THE REAR BRAKES. THE FRONT BRAKES WERE REPLACED BUT THE REAR BRAKES WERE NOT. APPROXIMATE FAILURE MILEAGE WAS 9,800.
NHTSA ODI #10439397
22,017 miles · Dec 8, 2011
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BRAKES WERE REPLACED IN MAY 2011 BUT THEY WORE PREMATURELY AND NEEDED ANOTHER REPLACEMENT. THE DEALER REPLACED THE REAR BRAKES, RESURFACED THE ROTORS, CLEANED AND LUBED THE CALIBER BRACKETS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DI…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BRAKES WERE REPLACED IN MAY 2011 BUT THEY WORE PREMATURELY AND NEEDED ANOTHER REPLACEMENT. THE DEALER REPLACED THE REAR BRAKES, RESURFACED THE ROTORS, CLEANED AND LUBED THE CALIBER BRACKETS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE CURRENT MILEAGE WAS 27,000 AND THE FAILURE MILEAGE WAS 22,017.
NHTSA ODI #10439027
14,000 miles · Dec 7, 2011
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE BRAKE PEDAL BEGAN TO PULSATE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FRONT BRAKES, REAR BRAKES AND ROTORS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE W…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE BRAKE PEDAL BEGAN TO PULSATE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FRONT BRAKES, REAR BRAKES AND ROTORS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 23,000.
NHTSA ODI #10438936
19,000 miles · Nov 25, 2011
Service Brakes, Hydraulic
MY VAN VIBRATES WHEN I PRESS ON MY BRAKES IF I AM GOING OVER 25 MPH. TOOK MY VAN IN FOR SERVICE OCT. 13 DEALERSHIP TOLD ME MY ROTORS WERE BAD THIS WAS AT 20,000 + MILES AND THEY NEEDED TO BE TURNED. THEN APPROX. NOV 15 WE RECEIVED A LETTER FROM CHRYSLER ABOUT THE BRAKES AND ROTORS BEING DEFECTIVE AND WE HAD AN EXTENSION ON THE …
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MY VAN VIBRATES WHEN I PRESS ON MY BRAKES IF I AM GOING OVER 25 MPH. TOOK MY VAN IN FOR SERVICE OCT. 13 DEALERSHIP TOLD ME MY ROTORS WERE BAD THIS WAS AT 20,000 + MILES AND THEY NEEDED TO BE TURNED. THEN APPROX. NOV 15 WE RECEIVED A LETTER FROM CHRYSLER ABOUT THE BRAKES AND ROTORS BEING DEFECTIVE AND WE HAD AN EXTENSION ON THE WARRANTY, BUT HAD TO PAY A $50 DED. I TOOK THE VAN IN ON NOVEMBER 16 AND THE PADS AND ROTORS REPLACED. MY VAN STILL VIBRATED AFTER THIS. TODAY NOVEMBER 25 WE TOOK THE VAN BACK TO THE DEALERSHIP AND THEY REPLACED THE ROTORS AGAIN AND SAID THERE IS STILL A VIBRATION BUT IT SEEMS TO BE COMING FROM THE REAR. IT DOES FEEL A LESS INTENSE AND NOT AS BAD IN THE STEERING WHEEL. THEY WANTED FOR US TO PAY TO HAVE THE ROTORS TURNED ON THE BACK. I BELIEVE THERE IS AN ISSUES WITH THE ROTORS ALL AROUND ON THIS VEHICLE. I AM NOT ABOUT TO PAY AS MUCH FOR THIS VAN AS WE DID AND AT THE MILEAGE WE HAVE ON IT WHICH IS JUST AT 22000 TODAY HAVE TO PAY TO DO A THING WITH THE BRAKES WE ALREADY PAID $50 DEDUCTIBLE FOR BAD ROTORS ONCE. I BELIEVE IN SUPPORTING AMERICAN COMPANIES BUT I AM READY TO TRADE THIS ONE IN FOR A HONDA OR TOYOTA. *TR
NHTSA ODI #10437259
20,000 miles · Nov 22, 2011
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT HEARD A NOISE COMING FROM THE REAR END OF THE VEHICLE AND TOOK IT TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THE REAR BRAKES FAILED AND THE REAR ROTOR, PADS AND CALIPERS HAD TO BE REPLACED. THE CONTACT STATED THE FAILURE WAS A MANUFACTURERS DEFECT. T…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT HEARD A NOISE COMING FROM THE REAR END OF THE VEHICLE AND TOOK IT TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THE REAR BRAKES FAILED AND THE REAR ROTOR, PADS AND CALIPERS HAD TO BE REPLACED. THE CONTACT STATED THE FAILURE WAS A MANUFACTURERS DEFECT. THE FAILURE MILEAGE ON THE VEHICLE WAS 22,000 AND THE CURRENT MILEAGE WAS 26,000.
NHTSA ODI #10436733
50 miles · Oct 14, 2011
Electrical SystemPower TrainService Brakes, Hydraulic
TRANSMISSION NOT SHIFTING PROPERLY, CHRYSLER PERFORMED A RE-FLASH AND UPDATE TO POWERTRAIN, HOWEVER PROBLEM STILL EXISTS THIS PROBLEM STARTED THE NEXT DAY OF PURCHASE. BRAKES WORN DOWN IN REAR WHEN DRIVING 55MPH AND APPLYING THE BRAKE THE ENTIRE VEHICLE WOULD VIBRATE CHRYSLER FOUND OUT OF ROUND SURFACE AND CUT ROTORS, PROBLEM ST…
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TRANSMISSION NOT SHIFTING PROPERLY, CHRYSLER PERFORMED A RE-FLASH AND UPDATE TO POWERTRAIN, HOWEVER PROBLEM STILL EXISTS THIS PROBLEM STARTED THE NEXT DAY OF PURCHASE. BRAKES WORN DOWN IN REAR WHEN DRIVING 55MPH AND APPLYING THE BRAKE THE ENTIRE VEHICLE WOULD VIBRATE CHRYSLER FOUND OUT OF ROUND SURFACE AND CUT ROTORS, PROBLEM STILL EXISTS. THE POWER SLIDING DOORS BECOME INOPERABLE CHRYSLER PERFORMED A RE-FLASH UPDATE PROBLEMS STILL EXISTS. RADIO RER STOPS PLAYING DVD'S CHRYSLER PERFORMED A RE-FLASH PROBLEM STILL EXISTS. THIS IS BRAND NEW WHY ALL THESE PROBLEMS? WHY WAS I SOLD A LEMON?. ALL THESE PROBLEMS I WENT BACK TO THE DEALER AT LEAST THREE TIMES FOR ESPECIALLY THE TRANSMISSION I ALMOST GOT INTO AN ACCIDENT BECAUSE WHEN I WAS MERGING ONTO THE PARKWAY WHEN I TRIED TO ACCELERATE IT FAILED TO MOVE. *TR
NHTSA ODI #10430257
18,200 miles · Oct 7, 2011
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH AND APPROACHING A TRAFFIC STOP, THE CONTACT APPLIED THE BRAKES AND THE STEERING WHEEL BEGAN TO SHAKE ABNORMALLY. IN ADDITION, THE BRAKE PEDAL BEGAN TO VIBRATE. THE FAILURE RECURRED CONSTANTLY WHEN DRIVING BETWEEN 25-55 MPH. THE VEHICLE WAS …
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH AND APPROACHING A TRAFFIC STOP, THE CONTACT APPLIED THE BRAKES AND THE STEERING WHEEL BEGAN TO SHAKE ABNORMALLY. IN ADDITION, THE BRAKE PEDAL BEGAN TO VIBRATE. THE FAILURE RECURRED CONSTANTLY WHEN DRIVING BETWEEN 25-55 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE CONTACT WAS AWAITING DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,200.
NHTSA ODI #10429036
Official recalls
5Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Mar 1, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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