NHTSA owner reports · September 18, 2026 snapshot.
Electronic Stability Control (esc) complaints
73 reportsClear category filter75,000 miles · Jul 19, 2016
Electronic Stability Control (esc)EngineSteering
MY FAMILY PURCHASED A 2010 CHRYSLER TOWN AND COUNTRY IN NOVEMBER 2014. THE VEHICLE SEEMED TO DRIVE NORMALLY UNTIL SOMETIME AT THE BEGINNING OF 2015 (I CAN ALWAYS GET EXACT DATES OF SERVICE) WHEN IT BEGAN TO STALL WHILE DRIVING. THE STALLING TYPICALLY HAPPENS AT LOW SPEEDS ' LESS THAN 35 MPH. IT HAS STALLED ONCE IN A 40 MPH ZO…
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MY FAMILY PURCHASED A 2010 CHRYSLER TOWN AND COUNTRY IN NOVEMBER 2014. THE VEHICLE SEEMED TO DRIVE NORMALLY UNTIL SOMETIME AT THE BEGINNING OF 2015 (I CAN ALWAYS GET EXACT DATES OF SERVICE) WHEN IT BEGAN TO STALL WHILE DRIVING. THE STALLING TYPICALLY HAPPENS AT LOW SPEEDS ' LESS THAN 35 MPH. IT HAS STALLED ONCE IN A 40 MPH ZONE, BUT MORE OFTEN THAN NOT IT HAPPENS ON A RESIDENTIAL STREET WITH A SPEED LIMIT OF 25 MPH OR LESS. AS THE VEHICLE STALLS, THE TRACTION CONTROL LIGHT FLASHES AND THE POWER STEERING GOES OUT. THE CAR BECOMES UNMANAGEABLE, AND THE ONLY OPTION FOR THE DRIVER IS TO ATTEMPT TO PULL OVER, COME TO A COMPLETE STOP, PLACE THE VEHICLE IN PARK, AND RESTART. WE HAVE TAKEN THE CAR INTO THE DEALERSHIP A FEW TIMES AND ONCE TO AN AUTO REPAIR BUSINESS UNAFFILIATED WITH CHRYSLER. NONE OF THE TECHNICIANS WHO HAVE SEEN THE CAR CAN DIAGNOSE THE ISSUE. THEY HAVE TRIED TO REMEDY THE PROBLEM, BUT THE REPAIRS THAT WERE MADE WERE ONLY GUESSES AND DID NOT FIX THE VEHICLE. WE HAVE ANOTHER APPOINTMENT WITH CHARLIE'S ON AUGUST 1. THIS WAS THE EARLIEST 'ONE OF THEIR BEST TECHNICIANS' COULD SEE US. DURING THIS TIME WE HAVE ALSO CONTACTED THE CHRYSLER, THE MANUFACTURER, TO SEEK GUIDANCE. THEY ARE NOT ABLE TO PROVIDE ANY OTHER THAN TO TELL US TO REACH OUT TO THE ATTORNEY GENERAL. ADDITIONALLY, SEVERAL WEBSITES\FORUMS DISCUSS THIS EXACT PROBLEM. IT IS NOT AN ISOLATED INCIDENT. HERE ARE A FEW EXAMPLES: HTTP://WWW.CHRYSLERPROBLEMS.COM/TRENDS/ HTTP://WWW.CARCOMPLAINTS.COM/CHRYSLER/TOWN_COUNTRY/2010/ENGINE/ENGINE_STALLS_SHUTS_DOWN_WHILE_DRIVING.SHTML HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2011/CHRYSLER/TOWN+AND+COUNTRY/ELECTRICAL+SYSTEM
NHTSA ODI #10885979
Mileage unknown · Jun 30, 2016
Electronic Stability Control (esc)Unknown Or Other
ESP WARNING LIGHT CONTINUES TO COME ON WHILE THE VEHICLE IS IN MOTION. HAVE TAKEN VEHICLE FOR REPAIR MULTIPLE TIMES AND IT STILL COMES ON.
NHTSA ODI #10881670
95,000 miles · Jun 7, 2016
Electrical SystemElectronic Stability Control (esc)Engine
VEHICLE STALLS WITHOUT WARNING, TYPICALLY WHEN ATTEMPTING TO PROPEL FORWARD FROM A STOP, BUT HAS ALSO OCCURRED MORE RARELY AT HIGHWAY SPEEDS. THE ELECTRONIC STABILITY CONTROL AND ELECTRONIC THROTTLE LIGHTS COME ON, POWER STEERING AND BRAKES ARE AFFECTED AS WELL. VEHICLE MUST BE TURNED OFF AND RESTARTED. HAPPENED FREQUENTLY PRIOR…
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VEHICLE STALLS WITHOUT WARNING, TYPICALLY WHEN ATTEMPTING TO PROPEL FORWARD FROM A STOP, BUT HAS ALSO OCCURRED MORE RARELY AT HIGHWAY SPEEDS. THE ELECTRONIC STABILITY CONTROL AND ELECTRONIC THROTTLE LIGHTS COME ON, POWER STEERING AND BRAKES ARE AFFECTED AS WELL. VEHICLE MUST BE TURNED OFF AND RESTARTED. HAPPENED FREQUENTLY PRIOR TO THE RECALL FIX, STOPPED FOR A PERIOD OF TIME, AND HAS NOW RESUMED WORSE THAN EVER. SO, SO DANGEROUS AS I DESPERATELY FEAR BEING REAR ENDED OR T-BONED IF THIS OCCURS WHEN PULLING OUT IN TRAFFIC, PARTICULARLY WHEN YOUNG CHILDREN ARE IN THE VEHICLE. THIS SEEMS TO BE AN EXTREMELY COMMON CONCERN BASED ON THE COMPLAINTS AND NEEDS TO BE RESOLVED BEFORE SOMEONE IS SERIOUSLY INJURED OR WORSE. BROUGHT VEHICLE TO DEALER TWO WEEKS AGO TO REPAIR, THEY COULD NOT REPLICATE AND NO REPAIR WAS COMPLETED. IF YOU'RE READING THIS BECAUSE YOU HAVE A SIMILAR ISSUE, PLEASE DOCUMENT IT SO THAT WE CAN BRING AS MUCH ATTENTION TO THIS AS POSSIBLE IN ORDER TO INCITE ACTION.
NHTSA ODI #10872973
129,000 miles · Apr 1, 2016
Electronic Stability Control (esc)Engine
I BOUGHT MY 2010 TOWN AND COUNTRY IN JUNE 2015 SINCE HAVING IT THIS INCIDENT HAS HAPPENED ABOUT 4 OR 5 TIMES WHERE I AM DRIVING DOWN THE STREET GOING AROUND 20-30 MILES AN HR WHEN MY ESP LIGHT WILL COME ON AND MY BRAKES AND STEERING WHEEL LOCK UP AND THE VEHICLE STALLS UNTIL I TURN THE CAR OFF AND RESTART IT. THIS IS VERY FRUSTR…
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I BOUGHT MY 2010 TOWN AND COUNTRY IN JUNE 2015 SINCE HAVING IT THIS INCIDENT HAS HAPPENED ABOUT 4 OR 5 TIMES WHERE I AM DRIVING DOWN THE STREET GOING AROUND 20-30 MILES AN HR WHEN MY ESP LIGHT WILL COME ON AND MY BRAKES AND STEERING WHEEL LOCK UP AND THE VEHICLE STALLS UNTIL I TURN THE CAR OFF AND RESTART IT. THIS IS VERY FRUSTRATING AND SCARY WHEN I HAVE CHILDREN IN THE CAR.
NHTSA ODI #10852957
Mileage unknown · Mar 16, 2016
Electrical SystemElectronic Stability Control (esc)Steering
THE VAN STALLED WHILE DRIVING DOWN A BUSY HIGHWAY. I LOST ALL CONTROL AND THE CAR SHUT DOWN. I HAD NO CONTROL OVER SPEED, STEERING OR BRAKES. I ALSO COULD NOT PULL OVER DUE TO BEING IN CENTER LANE. ALL I COULD DO WAS COAST TO A STOP AND PUT ON FLASHERS. I THEN PUT IN PARK AND RESTARTED ENGINE.
NHTSA ODI #10850097
90,000 miles · Mar 4, 2016
Electronic Stability Control (esc)EngineService Brakes
VAN WILL UNEXPECTEDLY BECOME UNRESPONSIVE WHILE DRIVING. ESP LIGHT COMES ON. NO POWER STEERING. BRAKES HARD TO PUSH. LOSS OF CONTROL. VERY SCARY. HAVE TO TRY TO PULL OVER. PUT IN PARK. THEN RESTART VAN. ALL RECALLS HAVE BEEN PREFORMED. DEALER CAN NOT REPLICATE ISSUE. NO CODE FOR DEALER TO DETERMIN PROBLEM. HAS BEEN TO DEALER THR…
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VAN WILL UNEXPECTEDLY BECOME UNRESPONSIVE WHILE DRIVING. ESP LIGHT COMES ON. NO POWER STEERING. BRAKES HARD TO PUSH. LOSS OF CONTROL. VERY SCARY. HAVE TO TRY TO PULL OVER. PUT IN PARK. THEN RESTART VAN. ALL RECALLS HAVE BEEN PREFORMED. DEALER CAN NOT REPLICATE ISSUE. NO CODE FOR DEALER TO DETERMIN PROBLEM. HAS BEEN TO DEALER THREE TIMES. THIS ISSUE HAS OCCURRED 4 TIMES NOW WITH NO RESOLUTION. VERY UNSAFE. CHRYSLER CUSTOMER CARE HAS BEEN MADE AWARE OF PROBLEM. CAN NOT COME UP WITH SOLUTION.SINCE THEY CAN NOT REPLICATE. WILL NOT OFFER TO BUY BACK CAR. PLEASE HELP
NHTSA ODI #10839955
72,000 miles · Feb 5, 2016
Electronic Stability Control (esc)EngineService Brakes
AT RANDOM INTERVALS WHILE WHILE IN MOTION, EITHER ON CITY STREETS OR THE HIGHWAY, THE ELECTRICAL STABILITY CONTROLS FAULT OUT, CAUSING THE ENGINE TO SHUT OFF, AND THE STEERING WHEEL AND BRAKES TO LOCK UP. THE ONLY OPTION IS TO DRIFT TO THE SIDE OF THE ROAD, COME TO A COMPLETE STOP, AND RESTART THE CAR. THIS OCCURS MULTIPLE TIMES…
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AT RANDOM INTERVALS WHILE WHILE IN MOTION, EITHER ON CITY STREETS OR THE HIGHWAY, THE ELECTRICAL STABILITY CONTROLS FAULT OUT, CAUSING THE ENGINE TO SHUT OFF, AND THE STEERING WHEEL AND BRAKES TO LOCK UP. THE ONLY OPTION IS TO DRIFT TO THE SIDE OF THE ROAD, COME TO A COMPLETE STOP, AND RESTART THE CAR. THIS OCCURS MULTIPLE TIMES THROUGHOUT THE DAY, THOUGH THERE IS NO OFFICIAL DIAGNOSIS FROM CHRYSLER AS TO THE PROBLEM. IT HAS EXPERIENCED THE ISSUE FOR ABOUT 3 MONTHS AND HAS GOTTEN PROGRESSIVELY WORSE. A SEPARATE RECALL IS IN EFFECT FOR 2010 TOWN & COUNTRY CARS MANUFACTURED DURING THE FIRST PART OF THE YEAR FOR THIS PROBLEM; HOWEVER VEHICLES MANUFACTURED FROM JULY-DECEMBER OF THE SAME YEAR HAVE NO RECALL, DESPITE EXHIBITING THE SAME ISSUE. CHRYSLER HAS BEEN UNHELPFUL IN COORDINATING RESTITUTION FOR THE FAULTY SYSTEM, WHICH INDUCES DANGEROUS OPERATING CONDITIONS FOR DRIVERS, ESPECIALLY ON THE HIGHWAY. THOUGH MY FAMILY AND I HAVE NOT YET WRECKED, THIS ISSUE HAS CAUSED MULTIPLE WRECKS FOR OTHERS, AND ACCORDINGLY, NUMEROUS COMPLAINTS.
NHTSA ODI #10824496
89,000 miles · Jan 8, 2016
Electronic Stability Control (esc)Service BrakesSteering
THE ELECTRONIC STABILITY CONTROL COMES ON FOR NO REASON. WHEN DRIVING NORMALLY UNDER NORMAL CONDITIONS. IT COMES ON AND STAYS ON. THE CAR THEN LOSSES POWER STEERING, NO POWER AT ACCELERATOR, AND BRAKES ARE ENGAGED. A BASIC LOSS OF CONTROL OF VEHICLE. YOU HAVE TO TRY TO PULL OVER SHUT OFF VEHICLE AND THEN RESTART. THIS RESETS AND…
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THE ELECTRONIC STABILITY CONTROL COMES ON FOR NO REASON. WHEN DRIVING NORMALLY UNDER NORMAL CONDITIONS. IT COMES ON AND STAYS ON. THE CAR THEN LOSSES POWER STEERING, NO POWER AT ACCELERATOR, AND BRAKES ARE ENGAGED. A BASIC LOSS OF CONTROL OF VEHICLE. YOU HAVE TO TRY TO PULL OVER SHUT OFF VEHICLE AND THEN RESTART. THIS RESETS AND YOU CAN DRIVE NORMALLY. THIS IS AN EXTREMELY UNSAFE AND SCARY WHEN IT HAPPENS. HAS HAPPENED THREE TIMES. HAVE TAKEN CAR TO TWO DIFFERENT CHRYSLER DEALERS WHICH FIND NOTHING WRONG BECAUSE NO TROUBLE CODE FOR THEM TO READ.. THIS HAS HAPPENED THREE TIMES NOW. MY WIFE IS AFRAID TO DRIVE THE CAR.
NHTSA ODI #10818873
35,000 miles · Dec 7, 2015
Electrical SystemElectronic Stability Control (esc)Engine
SINCE THE VEHICLE HAD BEEN WORKED ON FOR A BAD INTAKE GASKET. EVERY TIME I CROSS ANY RAIL ROAD CROSSINGS MY CHECK ENGINE LIGHT ILLUMINATES AND THE CAR FEELS AS IT WILL STALL. I AM SCARED FOR MY FAMILY OF GETTING STUCK, AT LEAST IF ANYTHING DOES HAPPEN, I WILL HAVE MADE THIS REPORT FOR OTHERS.
NHTSA ODI #10808804
151,000 miles · Oct 27, 2015
Electrical SystemElectronic Stability Control (esc)Exterior Lighting
WHILE PULLING OUT OF A PARKING LOT, WITH MY FOOT ON THE BRAKE, THE VEHICLE BEGAN ACCELERATING. THIS ONLY LASTED A BRIEF SECOND, BUT THE VEHICLE JERKED FORWARD AND DROVE OVER A PARKING BLOCK AND OFF THE CURB. SOON THEREAFTER, I BEGAN HAVING ISSUES WITH THE HEADLIGHTS. I WOULD TURN THE LIGHT SWITCH TO ON. THE LIGHTS FLICKERED FOR …
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WHILE PULLING OUT OF A PARKING LOT, WITH MY FOOT ON THE BRAKE, THE VEHICLE BEGAN ACCELERATING. THIS ONLY LASTED A BRIEF SECOND, BUT THE VEHICLE JERKED FORWARD AND DROVE OVER A PARKING BLOCK AND OFF THE CURB. SOON THEREAFTER, I BEGAN HAVING ISSUES WITH THE HEADLIGHTS. I WOULD TURN THE LIGHT SWITCH TO ON. THE LIGHTS FLICKERED FOR A SECOND, THEN SHUT OFF. I WOULD TOGGLE THE LIGHT SWITCH AND WOULD EVENTUALLY WOULD GET THE HEADLIGHTS TO TURN ON. THIS ISSUE BECAME PROGRESSIVELY WORSE TO THE POINT WHERE THEY WOULD SHUT OFF WHILE I WAS DRIVING. NEEDLESS TO SAY, THIS PRESENTED A SAFETY ISSUE. THANKFULLY, I LIVE ONLY 10 MINUTES FROM WHERE I WORK, AND USE THE FOG LIGHTS ON WELL LIT ROADWAYS TO GET BACK AND FORTH, BUT OBVIOUSLY CANNOT DRIVE THE VEHICLE FOR LONG DISTANCES OR ON MAJOR HIGHWAYS AND INTERSTATES DURING NIGHT TIME HOURS. WHILE THIS ISSUE GOT WORSE, THE RADIO IN THE VEHICLE WOULD UNEXPLAINABLE SHUT DOWN. WHEN THIS HAPPENS, I HEAR A SOUND LIKE WIRES SHORT CIRCUITING FROM SOMEWHERE INSIDE THE DASH. THE SAME TIME THE RADIO GOES OUT, I NOTICED THAT THE AIR CONDITIONING, POWER WINDOWS, AND DOOR LOCKS WOULD ALSO LOSE POWER. AFTER RESEARCHING ALL THESE ISSUES THROUGH THE INTERNET AND CHRYSLER FORUMS, IT SEEMS THE LOGICAL ISSUE WOULD BE THE T.I.P.M. ( TOTAL INTEGRATED POWER MODULE). I AM HAVING THE VEHICLE LOOKED AT IN THE NEXT FEW DAYS. MY ONLY CONCERN IS ALL THE COMPLAINTS REGARDING THIS MODULE ON CHRYSLER, DODGE AND JEEP VEHICLES, AND NO SAFETY RECALL HAD BEEN ISSUED. THUS IS CLEARLY A SAFETY CONCERN AND SHOULD BE ADDRESSED IN A CLASS ACTION LAW SUIT.
NHTSA ODI #10786569
Official recalls
5Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Mar 1, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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