MINIVAN KEEPS ON STALLING GOING UNDER 30 MILES PER HOUR.... NO ENGINE LIGHT OR CODES APPEAR ON DASH.. LAST TIME I WAS TRYING TO MAKE A TURNAND IT STALLED IN THE MIDDLE OF THE INTERSECTION. IM CONCERNED SINCE IM MOTHER OF 4 AND I DRIVE THEM TO SCHOOL AND BACK.
2009 Chrysler Town And Country
Owner reports · Recalls · Investigations
More warning signs than most Town And Country years
Owner complaints for the 2009 Chrysler Town And Country are substantially higher than the model-year median of 216.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Town And Country years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
413 reports with mileage · 294 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 453 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Air Bags. Review the 191 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 96 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
30 reportsR03-NHTSA 14V-373 - WIRELESS IGNITION NODE MODULE MADE APPOINTMENT WITH CHRYSLER DEALERSHIP OF PARAMUS, NJ, DEALER ORIGINALLY TOLD ME THAT PARTS WERE IN-STOCK. AT TIME OF SERVICE, THEY TRIED TO SELL ME ADDITIONAL SERVICES THAT I REFUSED - THEY THEN CLAIMED THAT THE PARTS WERE NO LONGER IN STOCK. DEALER IS REFUSING TO CORRECT …
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R03-NHTSA 14V-373 - WIRELESS IGNITION NODE MODULE MADE APPOINTMENT WITH CHRYSLER DEALERSHIP OF PARAMUS, NJ, DEALER ORIGINALLY TOLD ME THAT PARTS WERE IN-STOCK. AT TIME OF SERVICE, THEY TRIED TO SELL ME ADDITIONAL SERVICES THAT I REFUSED - THEY THEN CLAIMED THAT THE PARTS WERE NO LONGER IN STOCK. DEALER IS REFUSING TO CORRECT THIS MATTER FREE OF CHARGE - WITHOUT PURCHASING ADDITIONAL SERVICE FROM THEM.
REAR A/C EVAP CORE AND H BLOCK BAD. PROBLEM APPARENTLY FROM 2006 TO CURRENT MODELS. CHRYSLER WILL NOR ACKNOWLEDGE PROBLEM, DEALERS HANDS ARE TIED.
THE CAR STALLS WHILE DRIVING AT BOTH LOW AND MEDIUM SPEEDS. THE ENGINE DIES COMPLETELY SO NO ACCELLERATION AND THE POWER STEERING FAILS. I MUST SHIFT INTO NEUTRAL TO TRY TO RESTART. THIS MAY TAKE SEVERAL TRIES. THIS HAS HAPPENED SEVERAL TIMES OVER THE LAST FEW WEEKS. THE CAR HAD A TUNE UP AND COILS REPLACED WITH NO CHANGE I…
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THE CAR STALLS WHILE DRIVING AT BOTH LOW AND MEDIUM SPEEDS. THE ENGINE DIES COMPLETELY SO NO ACCELLERATION AND THE POWER STEERING FAILS. I MUST SHIFT INTO NEUTRAL TO TRY TO RESTART. THIS MAY TAKE SEVERAL TRIES. THIS HAS HAPPENED SEVERAL TIMES OVER THE LAST FEW WEEKS. THE CAR HAD A TUNE UP AND COILS REPLACED WITH NO CHANGE IN THE STALLING ISSUE. NOTE: THE IGNITION KEY AND SWITCH WERE PREVIOUSLY REPLACED FOLLOWING A RECALL.
MAY 2015 WE RECEIVED A SAFETY RECALL FOR THE WIN MODULE. THE LOCAL DEALER HAS NOT RECEIVED REPLACEMENT PARTS. IT HAS BEEN 8 MONTHS WHICH SEEMS LIKE A REASONABLE TIME TO EXPECT PARTS TO BE AVAILABLE. THIS IS OUR COMPLAINT!!!! WE DO NOT WANT TO WAIT TIL AN ACCIDENT HAPPENS TO HAVE IT REPLACED......
I HAVE RECEIVED TWO RECALL LETTERS OVER THE PAST YEAR RELATING TO THE THE SAFETY RECALL OF THE "WIRELESS IGNITION NODE" (WIN) THAT MAY HAVE UNINTENTIONAL MOVEMENT OF THE "FREQUENCY OPERATED BUTTON IGNITION KEY" (FOBIK) FROM THE "ON" TO THE "ACCESSORY" POSITION WHILE DRIVING. IT WAS NOTED THAT THIS COULD CAUSE UNINTENTIONAL ENGI…
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I HAVE RECEIVED TWO RECALL LETTERS OVER THE PAST YEAR RELATING TO THE THE SAFETY RECALL OF THE "WIRELESS IGNITION NODE" (WIN) THAT MAY HAVE UNINTENTIONAL MOVEMENT OF THE "FREQUENCY OPERATED BUTTON IGNITION KEY" (FOBIK) FROM THE "ON" TO THE "ACCESSORY" POSITION WHILE DRIVING. IT WAS NOTED THAT THIS COULD CAUSE UNINTENTIONAL ENGINE SHUT OFF AND INCREASE THE RISK OF A CRASH. I HAVE CALLED MY CHRYSLER DEALERSHIP (KINGS CHRYSLER JEEP IN CINCINNATI OHIO) TO TRY AND GET THIS FIXED 4 TIMES (6/16/2015, 7/1/2015, 10/2/2015, AND 1/16/2016) OVER THE LAST SEVERAL MONTHS. EACH TIME I CALL, I'M TOLD THAT "THEY ARE RESTRICTED ON PARTS AND TO CALL THEM BACK IN A COUPLE WEEKS". THE ASSOCIATE IN THE PARTS DEPARTMENT ALSO TOLD ME THAT CHRYSLER HAS BEEN EXTREMELY SLOW IN PROVIDING PARTS RELATING TO THIS RECALL AND THAT THEY HAVE TO DEAL WITH CALLS LIKE MINE ALL THE TIME. I'M NOT SURE HOW TO GET THIS FIXED AND EVEN IF MY NOTIFICATION TO YOUR ASSOCIATION THROUGH THIS COMPLAINT WILL EVEN WORK BECAUSE IT APPEARS THAT FIAT/CHRYSLER HAS BEEN SLOW ON MULTIPLE RECALLS. PLEASE HELP IF YOU CAN AND LET ME KNOW HOW THIS CAN BE ADDRESSED IN THE NEAR FUTURE (I DON'T WANT TO KEEP DRIVING AN UNSAFE VEHICLE)!
MY TPMS SYSTEM PERIODICALLY GIVES ME FALSE INFO RE:MY TIRES. THIS LAST TIME THE WHEEL MONITOR ITSELF WAS LEAKING. THIS, AFTER I HAD REPLACED ALL 4 LAST WINTER. WHAT LIFE SPAN DO THESE DEVICES HAVE?
ON SEPTEMBER 28TH 2015, WE TOOK OUR VEHICLE INTO GREEN CHEVROLET IN EAST MOLINE, ILLINOIS TO HAVE THE WIRELESS IGNITION NODE MODULE ON A VEHICLE REPLACED FOR A SAFETY RECALL. AT 8:49 A.M. THEY HAD CALLED US TO LET US KNOW THEY HAD DONE THE OIL CHANGE AND TO LET US KNOW OF A FEW REPAIRS THAT NEEDED TO BE DONE THAT WERE NOT RELEVA…
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ON SEPTEMBER 28TH 2015, WE TOOK OUR VEHICLE INTO GREEN CHEVROLET IN EAST MOLINE, ILLINOIS TO HAVE THE WIRELESS IGNITION NODE MODULE ON A VEHICLE REPLACED FOR A SAFETY RECALL. AT 8:49 A.M. THEY HAD CALLED US TO LET US KNOW THEY HAD DONE THE OIL CHANGE AND TO LET US KNOW OF A FEW REPAIRS THAT NEEDED TO BE DONE THAT WERE NOT RELEVANT TO THE RECALL AND ALSO INFORMED ME THAT THEY WERE CURRENTLY WORKING ON THE RECALL REPAIR. AT 9:34 A.M. THEY CALLED ME BACK AND SAID THEY WERE GETTING READY TO DO THE RECALL REPAIR BUT WANTED TO LET ME KNOW OF CRACKS THAT WERE IN THE DASHBOARD THAT THEY NEEDED TO REMOVE TO DO PART OF THE REPAIR. THEY SENT ME PICTURES TO SHOW THAT THEY WERE IDENTICAL CRACKS ON THE DRIVER AND PASSENGER SIDE THAT WENT ALL THE WAY THROUGH ON THE CORNERS PLUS AN ADDITIONAL CRACK ABOUT ONE-FIFTH OF THE WAY OVER FROM THE PASSENGER SIDE THAT WENT ALL THE WAY THROUGH. THEY CLAIM THESE CRACKS WERE THERE PRIOR TO THE REPAIR BUT WE HAVE NEVER SEEN THESE CRACKS BEFORE AND CLAIM THAT IT MUST HAVE BEEN DONE DURING THE REPAIR. WE DUST OUR DASH BOARD AND WOULD HAVE SEEN SUCH EXTENSIVE CRACKS. THEY ARE LOCATED WHERE THE DEFROST VENTS ARE. GREEN CHEVROLET REFUSES TO REPLACE IT AND HOLDS TO THAT THEY WERE ALREADY THERE. DUE TO THE LOCATION OF THE CRACKS, THERE IS NO WAY FOR US TO CAUSE IT. IT APPEARS AS IF THEY WOULD HAVE BEEN CAUS D BY SOMEONE PRYING UP THE DASHBOARD INCORRECTLY.
RECALL L25 WAS RECEIVED PRIOR TO THE DATE AND MILEAGE LISTED ABOVE. THE DEALER WAS CONTACTED AND I WAS TOLD THE PARTS WERE ON BACK ORDER. THIS WAS NEVER REPAIRED. I THEN RECEIVED RECALL R03. I CONTACTED THE SAME DEALER ON 6/17/15 AND WAS TOLD R03 SUPERSEDED L25 AND PARTS WOULD BE ORDERED AND SHOULD BE RECEIVED IN A LITTLE OVER …
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RECALL L25 WAS RECEIVED PRIOR TO THE DATE AND MILEAGE LISTED ABOVE. THE DEALER WAS CONTACTED AND I WAS TOLD THE PARTS WERE ON BACK ORDER. THIS WAS NEVER REPAIRED. I THEN RECEIVED RECALL R03. I CONTACTED THE SAME DEALER ON 6/17/15 AND WAS TOLD R03 SUPERSEDED L25 AND PARTS WOULD BE ORDERED AND SHOULD BE RECEIVED IN A LITTLE OVER 2 WEEKS. I RECONTACTED THE DEALER ON 07/20/15 AND WAS TOLD PARTS WERE STILL ON ORDER. I RECONTACTED THE DEALER ON 09/28/15 AND WAS TOLD PARTS WERE STILL ON ORDER. I THEN CONTACTED THE FCA GROUP RECALL ASSISTANCE CENTER AND SPOKE TO [XXX]. SHE STATED PARTS WERE AVAILABLE FOR THE R03 RECALL AND WOULD CONTACT THE DEALER. SHE STATED SHE SPOKE TO THE DEALER AND THEY DID HAVE PARTS ON ORDER AND I WAS NEAR THE "TOP OF THE LIST." THIS IS TOTALLY UNACCEPTABLE. THE STATEMENT IN THE LETTER I RECEIVED THAT "...WE ARE SINCERELY CONCERNED ABOUT YOUR SAFETY." APPEARS UNTRUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
I WOULD LIKE TO COMPLAIN ABOUT THIS SPECIFIC RECALL NOTICE I HAVE ON MY VAN. I HAVE BEEN ON 2 WAITING LIST WITH 2 DIFFERENT CHRYSLER DEALERS IN MY AREA SINCE THIS RECALL CAME OUT DUE TO NOT HAVING PARTS AVAILABLE TO FIX THE PROBLEM. THE PROBLEM IS THE WIRELESS IGNITION NODE MODULE. I DON'T UNDERSTAND HOW THERE ARE NO PARTS AV…
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I WOULD LIKE TO COMPLAIN ABOUT THIS SPECIFIC RECALL NOTICE I HAVE ON MY VAN. I HAVE BEEN ON 2 WAITING LIST WITH 2 DIFFERENT CHRYSLER DEALERS IN MY AREA SINCE THIS RECALL CAME OUT DUE TO NOT HAVING PARTS AVAILABLE TO FIX THE PROBLEM. THE PROBLEM IS THE WIRELESS IGNITION NODE MODULE. I DON'T UNDERSTAND HOW THERE ARE NO PARTS AVAILABLE, WHEN CHRYSLER MADE THIS RECALL. IF YOU KNOW OF A PROBLEM TO THE VEHICLE, MAKE REPLACEMENT PARTS AND GET THE CARS FIXED. I WOULD LIKE AN ANSWER AS TO WHEN I CAN GET MY VEHICLE FIXED AND WHEN MORE PARTS ARE GOING TO BE MADE AVAILABLE. I WANT MY CAR FIXED IMMEDIATELY. THIS IS A SAFETY ISSUE AND IT NEEDS TO BE FIXED NOW.
Official recalls
620V396000 · Air Bags:frontal:driver Side:inflator Module; Steering: Steering Wheel/handle Bar
Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
16V047000 · Air Bags:frontal
Jan 29, 2016
FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence & remedy
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.
14V373000 · Air Bags; Electrical System:ignition:switch
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
14V055000 · SUSPENSION:REAR:AXLE:NON-POWERED Axle Assembly
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
09V351000 · Service Brakes, Hydraulic
Sep 11, 2009
ELDORADO NATIONAL IS RECALLING MODEL YEAR 2008-2009 AMERIVAN MOBILITY VEHICLES BUILT ON CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN PLATFORMS VEHICLES. THE REAR BRAKE LINES MAY HAVE BEEN IMPROPERLY ROUTED AND NOT SECURED PROPERLY DURING THE ALTERATION. IF NOT ROUTED AND SECURED PROPERLY, THE BRAKE LINES COULD RUB AGAINST THE VEHICLE CAUSING A BRAKE FLUID LEAK.
Consequence & remedy
Consequence: A BRAKE FLUID LEAK COULD RESULT IN A LOSS OF BRAKING ABILITY, POSSIBLY CAUSING A CRASH.
Remedy: ELDORADO NATIONAL AMERIVAN DEALERS WILL INSPECT THE VEHICLES AND IF THE BRAKE LINES WERE IMPROPERLY ROUTED THEY WILL BE CORRECTLY REINSTALLED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 13, 2009. OWNERS MAY CONTACT ELDORADO NATIONAL AT 1-800-955-9086. THESE MINIVANS HAVE BEEN ALTERED INTO WHEELCHAIR ACCESSIBLE VEHICLES BY ELDORADO. THIS RECALL IS NOT BEING CONDUCTED BY CHRYSLER GROUP LLC AND WILL NOT BE PERFORMED AT NO COST BY DODGE OR CHRYSLER DEALERS UNLESS THEY ARE ALSO AN ELDORADO NATIONAL DEALER.
09V046000 · Electrical System:wiring:fuses And Circuit Breakers
Feb 5, 2009
CHRYSLER IS RECALLING 6,138 MY 2009 TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES. UNUSED ELECTRICAL CONNECTORS FOR THE BLIND SPOT DETECTION SYSTEM MAY BECOME CORRODED AND COULD SHORT CIRCUIT, WHICH CAN CAUSE A VARIETY OF CONDITIONS.
Consequence & remedy
Consequence: IF THE FUSE FOR THIS CIRCUIT DOES NOT BLOW, THE CONNECTORS COULD OVERHEAT AND POTENTIALLY CATCH FIRE.
Remedy: DEALERS WILL SEAL THE POWER CIRCUIT AT THE SUBJECT CONNECTOR AND REPLACE THE FUSE FOR THIS CIRCUIT IF NECESSARY FREE OF CHARGE. THE RECALL BEGAN ON MARCH 9, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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