NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
453 reportsClear category filter75,000 miles · May 16, 2018
Air BagsElectrical SystemVisibility/wiper
WE WHERE DRIVING IN FLORIDA ON VACATION ON JUNE 12, 2017 WHEN OUR 2009 CHRYSLER TOWN AND COUNTRY STARTED TO HAVE ELECTRICAL PROBLEMS . THE WIPERS WOULDN'T SHUT OFF UNTIL THE WIPER MOTOR BURNED UP , THE DRIVERS SEAT WOULDN'T STOP MOVING FORWARD AND BACK , THE WINDOWS WOULDN'T GO DOWN , AC WENT OUT , THE ENTIRE DASH BOARD LIGHT U…
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WE WHERE DRIVING IN FLORIDA ON VACATION ON JUNE 12, 2017 WHEN OUR 2009 CHRYSLER TOWN AND COUNTRY STARTED TO HAVE ELECTRICAL PROBLEMS . THE WIPERS WOULDN'T SHUT OFF UNTIL THE WIPER MOTOR BURNED UP , THE DRIVERS SEAT WOULDN'T STOP MOVING FORWARD AND BACK , THE WINDOWS WOULDN'T GO DOWN , AC WENT OUT , THE ENTIRE DASH BOARD LIGHT UP AND ALL THE LIGHTS STAYED ON , THE SPEEDOMETER WAS DEAD , THE GAS GAUGE WAS DEAD , THE TURN SIGNALS DIDN'T WORK , THE DVD PLAYERS DIDN'T WORK . WE TOOK IT TO A DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG WITH IT . IT THEN DID IT AGAIN AND IT WENT BACK TO THE SAME DEALERSHIP AND AGAIN THEY COULDN'T FIND ANYTHING . ON THE WAY HOME ON I-95 IT STARTED AGAIN . WHEN WE GOT HOME WE TOOK IT TO A GARAGE THAT DEALS WITH ELECTRICAL PROBLEMS AND HE FOUND OUT IT WAS A DVD PLAYER IN THE FRONT THAT WAS MAKING IT GO NUTS . HE DISCONNECTED IT AND ITS OK BUT NOW NOTHING WORKS , LIKE THE 3 DVD PLAYERS, THE HEATED MIRRORS , THE REMOTE START . THIS ISSUE NEEDS TO BE FIXED BEFORE SOME ONE GETS KILLED ON THE HIGHWAY .
NHTSA ODI #11096422
68,000 miles · May 16, 2018
Electrical SystemEngineSteering
WHEN DRIVING MY CHRYSLER TOWN AND COUNTRY IT WILL SHUT OFF FOR NO REASON . WHEN THIS HAPPENS I LOSE ALL STEERING AND POWER TO THE ENGINE . IT DOES THIS ON TURNS , HILLS, AND EVEN HIGHWAYS.
NHTSA ODI #11096412
Mileage unknown · May 11, 2018
Electrical SystemSteering
VEHICLE TURNS OFF WHILE DRIVING. ALL LIGHTS ARE ON IN DASHBOARD. CANNOT STEER VEHICLE. VEHICLE IS ON. VEHICLE BECOME RESPONSIVE AFTER TURNING BACK ON. THIS HAS HAPPENED IN A PARKING LOT. THE SECOND TIME HAPPENED ENTERING A MAIN ROAR. BOTH TIMES HAPPENED WHILE DRIVING UNDER 20MPH.
NHTSA ODI #11093406
126,000 miles · Jan 30, 2018
Air BagsElectrical System
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. ON TWO SEPARATE OCCASIONS, WHILE DRIVING 35 MPH AND 65 MPH RESPECTIVELY, THE VEHICLE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO SPITZER CHRYSLER DODGE JEEP RAM CLEVELAND (13001 BROOKPARK RD, BROOK PA…
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TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. ON TWO SEPARATE OCCASIONS, WHILE DRIVING 35 MPH AND 65 MPH RESPECTIVELY, THE VEHICLE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO SPITZER CHRYSLER DODGE JEEP RAM CLEVELAND (13001 BROOKPARK RD, BROOK PARK, OH 44142, (440) 220-5805) AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
NHTSA ODI #11065901
50,000 miles · Nov 10, 2017
Electrical SystemEngineVehicle Speed Control
HELLO, CAN YOU GIVE ME ANY INFORMATION ABOUT THE 'TOTALLY INTEGRATED POWER MODULE' (TIPM) IN MY 2009 CHRYSLER TOWN AND COUNTRY LX, 3.3L MINIVAN? HOW TO DIAGNOSE A PROBLEM WITH IT? ARE THERE KNOWN PROBLEMS WITH IT? MY VAN EXHIBITS THE FOLLOWING RANDOM CONDITIONS' 1.) HORN STOPS WORKING AFTER REPEATED USE. IT WILL WORK…
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HELLO, CAN YOU GIVE ME ANY INFORMATION ABOUT THE 'TOTALLY INTEGRATED POWER MODULE' (TIPM) IN MY 2009 CHRYSLER TOWN AND COUNTRY LX, 3.3L MINIVAN? HOW TO DIAGNOSE A PROBLEM WITH IT? ARE THERE KNOWN PROBLEMS WITH IT? MY VAN EXHIBITS THE FOLLOWING RANDOM CONDITIONS' 1.) HORN STOPS WORKING AFTER REPEATED USE. IT WILL WORK AGAIN AFTER A PERIOD OF TIME. RECENTLY, I HAVE PUSHED ON THE HORN AND IT WILL BLOW AND THEN CUT OUT AFTER A COUPLE OF SECONDS. THIS HAPPEN WHETHER THE VAN IS IN MOTION OR STATIONARY. 2.) STARTER WILL ROTATE THE ENGINE BUT ENGINE WILL NOT FIRE. THIS IS VERY INFREQUENT BUT HAS GOTTEN A LITTLE WORSE. ENGINE WILL EVENTUALLY START AND RUN FINE. AND THE NEXT TIME IT NEEDS TO START IT WILL WITHOUT ISSUE. ALSO, ONE TIME DURING THE SAME DAY THAT THIS HAPPENED, THE ENGINE STARTED BUT THEN IMMEDIATELY DIED.IT STARTED AND RAN FINE AFTER THAT. VAN WAS ALWAYS STATIONARY. 3.)CENTER MOUNTED REAR BRAKE LIGHT WILL LOOK VERY DIM OR NOT WORK AT ALL ONE DAY, AND THEN WORK THE NEXT. VAN WAS IN MOTION OR STATIONARY. 4.)CRUISE CONTROL WILL NOT ENGAGE AND THEN IT WILL. THIS WAS HAPPENING ABOUT A YEAR AGO BUT HAS NOT HAPPENED LATELY. VAN WAS IN MOTION. THESE SITUATIONS HAVE HAPPENED INTERMITTENTLY SINCE WE BOUGHT THE VAN IN 2012. AM I AND MY FAMILY IN DANGER OF THE AIRBAGS NOT DEPLOYING WHEN THEY SHOULD? THANKS FOR YOUR HELP
NHTSA ODI #11045082
120,000 miles · Oct 31, 2017
Electrical SystemElectronic Stability Control (esc)Engine
THE VEHICLE WAS IN PARK AND RUNNING IN A PARKING LOT. THE VAN HAD BEEN RUNNING AND IN MOTION FOR APPROXIMATELY 10 MINUTES PRIOR TO ARRIVING AT THE PARKING LOT WHERE IT WAS THEN PLACED INTO PARK AND LEFT RUNNING WHILE WAITING FOR MY KIDS TO GET OUT OF SCHOOL. RADIO ON, HEAT ON THEN WITH NO WARNING AT ALL THE VEHICLE SHUT OFF, LO…
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THE VEHICLE WAS IN PARK AND RUNNING IN A PARKING LOT. THE VAN HAD BEEN RUNNING AND IN MOTION FOR APPROXIMATELY 10 MINUTES PRIOR TO ARRIVING AT THE PARKING LOT WHERE IT WAS THEN PLACED INTO PARK AND LEFT RUNNING WHILE WAITING FOR MY KIDS TO GET OUT OF SCHOOL. RADIO ON, HEAT ON THEN WITH NO WARNING AT ALL THE VEHICLE SHUT OFF, LOST ALL POWER. I WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. IT WOULD NOT GO INTO THE OFF POSITION ALLOWING ME TO REMOVE THE KEY. I TRIED TO TURN THE KEY TO THE VARIOUS POSITIONS TO START THE CAR AND NOTHING HAPPENED. AUTO LOCKS WOULD NOT UNLOCK, THE CAR WAS COMPLETELY DEAD. I SAT FOR ABOUT 5 MINUTES IN A PANIC TRYING TO FIGURE OUT HOW CARS I WAS BLOCKING WERE GOING TO GET OUT OF THEIR PARKING SPOTS. THEN THE VAN SUDDENLY STARTED UP ON ITS OWN. MY HANDS WERE NOT ON THE KEYS, NOWHERE NEAR THE IGNITION AND IT JUST STARTED UP. WHAT WOULD HAVE HAPPENED IF THIS OCCURRED WHILE I WAS DRIVING AND IN MOTION AND EVEN WORSE TRAVELING AT A HIGH SPEED???? THERE SHOULD BE A RECALL ON THIS ISSUE AS IT IS A MAJOR SAFETY CONCERN. THE VEHICLE DID RECEIVE THE RECALL FIX FOR THE ISSUE WITH IGNITION A COUPLE YEARS BACK AND NOW I WONDER IF THAT WAS EVEN THE REAL ISSUE SINCE MY VAN RANDOMLY SHUT OFF ON ME FOR NO REASON AT ALL WHATSOEVER. I DON'T KNOW IF THERE ARE ANY OTHER OFFICIAL REPORTS BUT A GOOGLE SEARCH PULLS UP MANY OTHERS HAVING THE SAME ISSUE THIS YEAR WITH VARIOUS YEARS OF THE TOWN AND COUNTRY AND THE REPORTS ARE RECENT.
NHTSA ODI #11041753
156,000 miles · Oct 14, 2017
Electrical SystemElectronic Stability Control (esc)Engine
VAN DASH LIGHTS FLICKER WHEN APPLYING THE BRAKES. VAN WILL COMPLETELY SHUT OFF WITH ALL ELECTRICAL DYING. THIS HAPPENS WHEN SITTING AT A LIGHT OR SLOWING TO YIELD TO TRAFFIC REPLACED ALTERNATOR, BUT THE PROBLEM STILL OCCURS. JOSTLING THE BATTERY CABLES WILL RESTART ELECTRIC SYSTEM. NEW BATTERY, CABLES ARE SECURE.
NHTSA ODI #11033376
90,000 miles · Oct 10, 2017
Electrical SystemTraction Control System
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 25 MPH, THE TRACTION CONTROL INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MILNE'S AUTO GROUP, 1900 S CEDAR ST, IMLAY, MICHIGAN, 48444), BU…
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TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 25 MPH, THE TRACTION CONTROL INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MILNE'S AUTO GROUP, 1900 S CEDAR ST, IMLAY, MICHIGAN, 48444), BUT THE FAILURE COULD NOT BE DUPLICATED OR DIAGNOSED. IT WAS CONFIRMED THAT THE IGNITION MODULE WAS REPLACED IN 2012. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE VEHICLE BE TAKEN TO ANOTHER DEALER FOR A SECOND OPINION. THE CONTACT WAS REFERRED TO NHTSA; HOWEVER, NO ADDITIONAL ASSISTANCE WAS OFFERED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED IN THE PAST; HOWEVER, IT WENT AWAY UNTIL RECENTLY. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
NHTSA ODI #11032724
145,000 miles · Aug 30, 2017
Electrical SystemService BrakesSteering
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING AND BRAKES SEIZED AND THE VEHICLE DECELERATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, SHIFTED INTO PARK, AND RESTARTED THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS UNABLE T…
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TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING AND BRAKES SEIZED AND THE VEHICLE DECELERATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, SHIFTED INTO PARK, AND RESTARTED THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM), WHICH HAD BEEN EXPANDED INTO NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE VEHICLE WAS NOT INCLUDED IN THE NEW EXPANDED RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
NHTSA ODI #11020517
32,000 miles · Aug 24, 2017
Electrical SystemUnknown Or Other
THE POWER DOORS ON EITHER SIDE DO NOT OPEN OR CLOSE ELECTRICALLY AND THE DRIVERS SIDE REAR PASSENGER DOOR DOES NOT OPEN FROM THE INSIDE OF THE VEHICLE MAKING IT UNSAFE FOR A PASSENGER IN THE BACK SEAT. THE WINDOWS DO NOT GO DOWN EITHER. MAJOR ISSUE. THIS HAPPENS ALL THE TIME WHEN IN MOTION OR STATIONARY.
NHTSA ODI #11019426
Official recalls
6Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jan 29, 2016
FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence & remedy
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Sep 11, 2009
ELDORADO NATIONAL IS RECALLING MODEL YEAR 2008-2009 AMERIVAN MOBILITY VEHICLES BUILT ON CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN PLATFORMS VEHICLES. THE REAR BRAKE LINES MAY HAVE BEEN IMPROPERLY ROUTED AND NOT SECURED PROPERLY DURING THE ALTERATION. IF NOT ROUTED AND SECURED PROPERLY, THE BRAKE LINES COULD RUB AGAINST THE VEHICLE CAUSING A BRAKE FLUID LEAK.
Consequence & remedy
Consequence: A BRAKE FLUID LEAK COULD RESULT IN A LOSS OF BRAKING ABILITY, POSSIBLY CAUSING A CRASH.
Remedy: ELDORADO NATIONAL AMERIVAN DEALERS WILL INSPECT THE VEHICLES AND IF THE BRAKE LINES WERE IMPROPERLY ROUTED THEY WILL BE CORRECTLY REINSTALLED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 13, 2009. OWNERS MAY CONTACT ELDORADO NATIONAL AT 1-800-955-9086. THESE MINIVANS HAVE BEEN ALTERED INTO WHEELCHAIR ACCESSIBLE VEHICLES BY ELDORADO. THIS RECALL IS NOT BEING CONDUCTED BY CHRYSLER GROUP LLC AND WILL NOT BE PERFORMED AT NO COST BY DODGE OR CHRYSLER DEALERS UNLESS THEY ARE ALSO AN ELDORADO NATIONAL DEALER.
Feb 5, 2009
CHRYSLER IS RECALLING 6,138 MY 2009 TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES. UNUSED ELECTRICAL CONNECTORS FOR THE BLIND SPOT DETECTION SYSTEM MAY BECOME CORRODED AND COULD SHORT CIRCUIT, WHICH CAN CAUSE A VARIETY OF CONDITIONS.
Consequence & remedy
Consequence: IF THE FUSE FOR THIS CIRCUIT DOES NOT BLOW, THE CONNECTORS COULD OVERHEAT AND POTENTIALLY CATCH FIRE.
Remedy: DEALERS WILL SEAL THE POWER CIRCUIT AT THE SUBJECT CONNECTOR AND REPLACE THE FUSE FOR THIS CIRCUIT IF NECESSARY FREE OF CHARGE. THE RECALL BEGAN ON MARCH 9, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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