NHTSA owner reports · September 18, 2026 snapshot.
Visibility/wiper complaints
50 reportsClear category filter75,000 miles · Oct 27, 2016
Electrical SystemVisibility/wiper
WAS DRIVING AND THE FOLLOWING ELECTRICAL ITEMS STARTING ON THEIR OWN: DOOR LOCKS ' LOCK AND UNLOCK REPEATEDLY WINDSHIELD WIPERS ' HIGHEST SETTING NON-STOP WINDSHIELD WIPER FLUID (USED ALL THE FLUID) LIGHTS ' FLASHING ON AND OFF HORN ' REPEATEDLY GOING ON AND OFF STOPPED CAR IN ROAD AND TURNED OFF CAR AND TOOK OUT THE K…
Read full complaint
WAS DRIVING AND THE FOLLOWING ELECTRICAL ITEMS STARTING ON THEIR OWN: DOOR LOCKS ' LOCK AND UNLOCK REPEATEDLY WINDSHIELD WIPERS ' HIGHEST SETTING NON-STOP WINDSHIELD WIPER FLUID (USED ALL THE FLUID) LIGHTS ' FLASHING ON AND OFF HORN ' REPEATEDLY GOING ON AND OFF STOPPED CAR IN ROAD AND TURNED OFF CAR AND TOOK OUT THE KEY AND STILL THE ISSUE CONTINUED FOR 20 MINUTES UNTIL WE WERE ABLE TO DISCONNECT THE CABLE TO THE BATTERY AT WHICH TIME IT ALL STOPPED. THINKING THAT MAYBE THIS WOULD RESET IT ALL WE TRIED TO PUT THE CABLE BACK ON THE BATTERY AND IT ALL STARTED AGAIN. BECAUSE WE HAD TO MOVE IT OUT OF THE ROAD AND COULD NOT GET THE CAR INTO NEUTRAL TO PUSH IT, WE STARTED THE CAR AGAIN AND ALL THE SAME ISSUES CONTINUED AS ABOVE. AFTER DRIVING ABOUT 100 FEET TO PUT THE CAR IN A DRIVEWAY, IT ALL STOPPED EXCEPT A WARNING LIGHT FOR TRACTION CONTROL. AFTER 100 FEET MORE, ALL LIGHTS WERE GONE AND THE CAR SEEMED NORMAL. DROVE THE CAR HOME AND HAD NO ISSUES. LOOK TO SEE IF THERE WERE ANY TROUBLE CODES (HAVE A CODE READER) AND NO CODES ARE PRESENT LOOKING INTERNET, I FOUND LITERALLY THOUSANDS OF SIMILAR COMPLAINTS AND ISSUES WITH THIS CAR AND OTHER DODGE (DURANGO FOR EXAMPLE, CARAVAN) AND JEEP (CHEROKEE FOR EXAMPLE). ALMOST ALL OF THEM SAID THAT ISSUE WAS TIPM DEFECTIVE. *TR
NHTSA ODI #10919256
70,010 miles · Jun 20, 2016
Electrical SystemVehicle Speed ControlVisibility/wiper
WHEN ON THE ROAD IN WARMER WEATHER EVERYTHING IS FINE AND THEN ALL ELECTRICAL COMPONENTS STOP WORKING WINDOWS, AIR CONDITIONER, SPEED CONTROL, RADIO, NOT SURE WHAT ELSE. ALL IDIOT LIGHTS COME ON, WIPERS COME ON AND WONT STOP UNTIL KEY IS IN OFF POSITION OR IF YOU KEEP DRIVING IT WILL EVENTUALITY COME TO NORMAL BUT UNTIL IT DOES,…
Read full complaint
WHEN ON THE ROAD IN WARMER WEATHER EVERYTHING IS FINE AND THEN ALL ELECTRICAL COMPONENTS STOP WORKING WINDOWS, AIR CONDITIONER, SPEED CONTROL, RADIO, NOT SURE WHAT ELSE. ALL IDIOT LIGHTS COME ON, WIPERS COME ON AND WONT STOP UNTIL KEY IS IN OFF POSITION OR IF YOU KEEP DRIVING IT WILL EVENTUALITY COME TO NORMAL BUT UNTIL IT DOES, NO WINDOWS, NO AC MAKES IT A HAZARD IN TRAFFIC AT TEMPS AROUND 100 DEGREES. MAKES ONE WONDER WHAT WILL HAPPEN NEXT BECAUSE IT GETS REAL HOT IN THE CAR REAL FAST AND IT WORKS ON YOUR MIND. WHEN THE WEATHER IS COOL IT HARDLY EVER HAPPENS BUT WHEN IT DOES OCCUR ITS FOR A SHORTER TIME. HEADLITES SAY ON BUT I'M NOT SURE ABOUT THE BRAKE LITES AND TURN SIGNALS.
NHTSA ODI #10875258
100,000 miles · May 27, 2016
Electrical SystemUnknown Or OtherVisibility/wiper
AFTER HAVING THE WIN MODULE REPLACED DUE TO RECALL THE VEHICLE INTERMITTENTLY STARTED HAVING AN ISSUE. WHILE DRIVING WE WOULD LOOSE POWER ALL GAUGES (RPM,MPG,FUEL), START FLASHING ALL THE DASH LIGHTS, CHIMING, WIPERS WOULD ENGAGE, AND HEADLIGHTS START FLASHING. (ALL AT THE SAME TIME) THIS WOULD RANDOMLY HAPPEN AT ALL TIMES DAY O…
Read full complaint
AFTER HAVING THE WIN MODULE REPLACED DUE TO RECALL THE VEHICLE INTERMITTENTLY STARTED HAVING AN ISSUE. WHILE DRIVING WE WOULD LOOSE POWER ALL GAUGES (RPM,MPG,FUEL), START FLASHING ALL THE DASH LIGHTS, CHIMING, WIPERS WOULD ENGAGE, AND HEADLIGHTS START FLASHING. (ALL AT THE SAME TIME) THIS WOULD RANDOMLY HAPPEN AT ALL TIMES DAY OR NIGHT, IN ALL TYPES OF WEATHER (COLD, WARM, WET, DRY) AND AT VARIOUS SPEEDS AND VARIOUS DRIVING TERRAINS(BOTH CITY STREETS AND HIGHWAYS). AFTER DRIVING AT NIGHT AND HAVING HEADLIGHTS FLASHING OFF AND ON WHILE EVERYTHING LIGHTING UP AND TURNING ON AND OFF (EXTREMELY DANGEROUS) WE LEFT AT DEALERSHIP FOR OVER A WEEK AND ALSO SHOWED THEM A VIDEO THAT WE TOOK OF THE CAR GOING HAYWIRE. THEY HOWEVER, COULD NOT DIAGNOSE PROBLEM. THEY SAID ALL THEY KNEW WAS THAT WHEN THIS HAPPENS THE VEHICLE IS ACTUALLY TRYING TO SHUT ITSELF OFF AND THAT THE COMPUTER WAS RESETTING ITSELF TO AVOID THE ENGINE TURNING OFF. THEY COULD NOT TELL US WHY THIS WAS HAPPENING OR HOW TO FIX THIS.
NHTSA ODI #10871140
97,950 miles · Mar 8, 2016
Electrical SystemUnknown Or OtherVisibility/wiper
ON 3/7/16, 3 DAYS FOLLOWING THE RECALL REPAIR FOR THE WIN MODULE WE HAD DONE ON 3/4/16, AFTER STARTING THE CAR AND BEGINNING TO DRIVE IN MY CHURCH PARKING LOT, ALL OF THE DASH LIGHTS LIT UP, THE CAR STARTED CHIMING AS IF I DIDN'T HAVE MY SEATBELT ON, THE WIPERS ENGAGED, AND THE MPH AND RPM GAUGES DROPPED TO ZERO. IT CONTINUALLY …
Read full complaint
ON 3/7/16, 3 DAYS FOLLOWING THE RECALL REPAIR FOR THE WIN MODULE WE HAD DONE ON 3/4/16, AFTER STARTING THE CAR AND BEGINNING TO DRIVE IN MY CHURCH PARKING LOT, ALL OF THE DASH LIGHTS LIT UP, THE CAR STARTED CHIMING AS IF I DIDN'T HAVE MY SEATBELT ON, THE WIPERS ENGAGED, AND THE MPH AND RPM GAUGES DROPPED TO ZERO. IT CONTINUALLY REPEATED. I ATTEMPTED TO PULL INTO A PARKING SPACE, TURN OFF AND REMOVED KEY FROM IGNITION. RESTARTED CAR, AND PROBLEM PERSISTED. I REPEATED THIS AGAIN WITH THE PROBLEM STILL PERSISTING. I PULLED INTO A GAS STATION, TURNED CAR OFF, REMOVED KEY, AND EXITED VEHICLE. WHEN I RESTARTED THE CAR THE PROBLEM HAD STOPPED. TWO DAYS LATER ON 3/8/16 I STARTED MY CAR FOR WORK AND AS SOON AS I PUT THE CAR IN REVERSE THE SAME PROBLEM STARTED. SHUT THE CAR OFF, REMOVED KEY, AND RESTARTED... STILL OCCURRING. SHUT THE CAR OFF, REMOVED KEY, EXITED VEHICLE, RESTARTED, STILL OCCURRING... I PROCEEDED TO DRIVE DOWN THE ROAD AFTER EXITING MY DRIVEWAY AND TOOK A VIDEO OF THIS PROBLEM REPEATING CONTINUALLY UNTIL A MILE DOWN THE ROAD, I PULLED OVER INTO AN EMPTY PARKING LOT, SHUT THE CAR OFF, REMOVED KEY, OPENED AND SHUT THE DOOR, AND LET IT SIT FOR 3-5 MINUTES BEFORE RESTARTING, AND THE PROBLEM NO LONGER OCCURRED. MY HUSBAND CALLED THE DEALERSHIP, GREENWOOD AUTO IN CORTLAND, OH TO TELL THEM WHAT WAS HAPPENING, AND ALL THEY SAID THAT IT WASN'T FROM THEM REPAIRING THE WIN MODULE. I FIND THIS EXTREMELY UNSAFE, AND HARD TO BELIEVE THIS IS JUST A COINCIDENCE AS THIS HAS NEVER HAPPENED BEFORE PRIOR TO HAVING THE RECALL REPAIR DONE. I DO NOT HAVE PICTURES BUT I DO HAVE A VIDEO. CHRYSLER CUSTOMER SERVICE NOW SAYS I HAVE TO PAY A CHRYSLER DEALERSHIP FOR A DIAGNOSIS OF THIS NEW PROBLEM, HOW CONVENIENT THAT IS.
NHTSA ODI #10845538
122,487 miles · Feb 4, 2016
Electrical SystemEngineVisibility/wiper
THE INCIDENTS BELOW ARE RELATED TO THE TIPM. 11-22-13, 80000 MILES, I HAVE VIDEO. (I'M GUESSING ON MILEAGE.) IN MY GARAGE. I HIT MY UNLOCK BUTTON ON MY FOB. I DO NOT HAVE A STARTER, BUT MY VAN BEGAN RUNNING, THE LIGHTS,WIPERS & HORN CAME ON, THE DOORS LOCKED. I MANUALLY UNLOCKED THE DOOR. ENTERING THE VEHICLE, I TRIED TO TU…
Read full complaint
THE INCIDENTS BELOW ARE RELATED TO THE TIPM. 11-22-13, 80000 MILES, I HAVE VIDEO. (I'M GUESSING ON MILEAGE.) IN MY GARAGE. I HIT MY UNLOCK BUTTON ON MY FOB. I DO NOT HAVE A STARTER, BUT MY VAN BEGAN RUNNING, THE LIGHTS,WIPERS & HORN CAME ON, THE DOORS LOCKED. I MANUALLY UNLOCKED THE DOOR. ENTERING THE VEHICLE, I TRIED TO TURN ON/OFF THE VAN, WIPERS & LIGHTS TO NO AVAIL. AFTER 1/2 HOUR, IT STOPPED. I STARTED THE CAR. IT WAS WORKING. 3-17-15, 100000 MILES (I'M GUESSING ON MILEAGE.) IN THE PARKING LOT, I TRIED TO START MY VAN. NO RESPONSE. FIGURED MY BATTERY DIED. AS SOON AS WE STARTED A JUMP, VAN'S HORN STARTED BLARING, WIPERS, LIGHTS & MOTOR BEGAN. COULD NOT TURN ANYTHING ON/OFF WITH MY KEY. WE REMOVED/REPLACED A FUSE, WHICH STOPPED THE HORN, WIPERS, ETC. I DROVE HOME. 1-28-16, 122487 MILES I LEFT WORK, HIT MY FOB'S UNLOCK BUTTON, THE WIPERS STARTED GOING, ETC. (THE HORN'S HAD BURNED OUT FROM A PREVIOUS INCIDENT). I DROVE 4 MILES. THE VAN STALLED DANGEROUSLY IN TRAFFIC. I WAS ABLE TO PULL OVER. AFTER 5 MINS, THE WIPERS STOPPED. I DROVE IT HOME. THE ENGINE LIGHT CAME ON. I MADE IT HOME. NEXT MORNING, WHILE DRIVING, THE WASHER FLUID STARTED SHOOTING! I BARELY GOT THE VAN PULLED OVER BEFORE IT STALLED. I COULDN'T STOP THE WIPERS. IT STARTED AGAIN.I DROVE TO ABOUT 2 MILES FROM THE DEALERSHIP BEFORE IT DIED - THE WIPERS WERE STILL GOING. MY TOW BILL WAS $77. WHEN I TELL SERVICE THE SYMPTOMS, SHE SAID, "DO YOU HAVE A TOWN AND COUNTRY?" I HAD THE IGNITION MODULE (RECALL) REPLACED.I WENT HOME. 2-3-16, 122600 MILES DRIVING TO WORK. WIPERS BEGIN, WIPER FLUID SHOOTING OUT AGAIN! 5 DAYS PRIOR, THEY SAID IT WAS A RECALL FOR THE IGNITION MODULE. TODAY, IT HAS NOTHING TO DO WITH THE IGNITION MODULE REPLACEMENT. I MUST PAY $966 TO GET A NEW TIPM IF I WANT TO BE SAFE. IT IS NOT COVERED UNDER RECALL OR WARRANTY. I CALLED CHRYSLER CUSTOMER SERVICE.THEY SAID THE SAME. *TR THE CONSUMER NO LONGER OWNS THE VEHICLE. THE CONUMER REQUESTED A REIMBURSEMENT FOR AN ISSUE THAT BECAME A RECALL AND A TOW. *JS
NHTSA ODI #10824139
121,000 miles · Jan 21, 2016
Electrical SystemSeatsVisibility/wiper
SEVERAL TIMES, DRIVING AT SPEEDS OF FIFTY-SIXTY-FIVE MPH, ELECTRIC DRIVER SEAT GOES FORWARD AND BACK, FORWARD AND BACK. AT THE SAME TIME, WIPERS COME ON,, AND ALL DASH ALERTS START FLASHING. IT DOES NOT TURN CAR OFF, AND REPEATS THIS SEVERAL TIMES, EVEN IN PARK. SCARY!!!!!!!!!
NHTSA ODI #10821357
107,000 miles · Jan 4, 2016
Electrical SystemExterior LightingVisibility/wiper
I TOOK MY CAR IN FOR A RECALL ON AN IGNITION WIN MODULE RECALL. THE CAR WAS GIVEN BACK TO ME WITH SEVERAL ELECTRICAL ISSUES AND IS NOW VERY UNSAFE TO DRIVE. DEALER REPLACED THE PART 4X NOW SAYS ITS MY ISSUE!! MY CAR WAS WORKING PROPERLY WHEN IT WAS GIVEN TO THE DEALER AND WAS NOT RETURNED TO ME IN THE SAME CONDITION. THE DEALER …
Read full complaint
I TOOK MY CAR IN FOR A RECALL ON AN IGNITION WIN MODULE RECALL. THE CAR WAS GIVEN BACK TO ME WITH SEVERAL ELECTRICAL ISSUES AND IS NOW VERY UNSAFE TO DRIVE. DEALER REPLACED THE PART 4X NOW SAYS ITS MY ISSUE!! MY CAR WAS WORKING PROPERLY WHEN IT WAS GIVEN TO THE DEALER AND WAS NOT RETURNED TO ME IN THE SAME CONDITION. THE DEALER EXPERIENCED AND WITNESSED THIS ISSUE AND SAYS THEY CANT FIND ANYTHING WRONG WITH IT. THE ONLY WAY THEY WILL HELP ME IS IF I PAY. MY CAR WILL RANDOMLY LIGHT UP THE DASH LIKE I JUST TURNED IT ON, WIPERS GO ON BY THEMSELVES, I HAVE NO DIALS ON THE DASH THEY ALL BOTTOM OUT TO ZERO SO I HAVE NO IDEA HOW FAST IM GOING, MY TURN SIGNALS AND HEAD LIGHTS GO ON AND OFF, EVEN IN THE DARK! MY CAR DOESNT REGISTER IN PARK SO MY DOORS WONT OPEN. AFTER I TAKE THE KEY OUT IT WILL LIGHT UP AS IF KEY IS IN IT AND ITS NOT. NOT SAFE FOR DRIVING BUT I HAVE NO OTHER OPTIONS AT THIS POINT! ATTACHED IS A LINK TO SHOW A VIDEO OF JUST A SMALL BIT OF THE ISSUES WITH MY VAN SINCE PART REPLACEMENT. HTTPS://WWW.YOUTUBE.COM/WATCH?V=K7DWD8INLFI
NHTSA ODI #10817493
141,645 miles · Sep 25, 2015
Electrical SystemEngineVisibility/wiper
YESTERDAY WHILE DRIVING IN TOWN MY ENGINE STALLED, AND THE HORN STARTED BLARING. NOT HONKING OR ALARM SOUND, BUT SOLID BLARING. MY WIPERS TURNED ON HIGH, AND THE WINDSHIELD WASH STARTED SPRAYING ALL OVER. FRONT AND REAR WASH AND WIPERS. MY REVERSE LIGHTS WERE ON, EVEN THOUGH THE VEHICLE WAS IN PARK. ALSO, THE FAN INSIDE THE VAN …
Read full complaint
YESTERDAY WHILE DRIVING IN TOWN MY ENGINE STALLED, AND THE HORN STARTED BLARING. NOT HONKING OR ALARM SOUND, BUT SOLID BLARING. MY WIPERS TURNED ON HIGH, AND THE WINDSHIELD WASH STARTED SPRAYING ALL OVER. FRONT AND REAR WASH AND WIPERS. MY REVERSE LIGHTS WERE ON, EVEN THOUGH THE VEHICLE WAS IN PARK. ALSO, THE FAN INSIDE THE VAN FOR THE HEATER/AC ISN'T WORKING. THIS SPELL LASTED 3-5 MINUTES. AFTERWARD, I WAS ABLE TO RESTART THE VAN AND CONTINUE ON MY WAY. TODAY, THE SAME THING HAPPENED, SHORTLY AFTER STARTING THE VEHICLE. 2 OF THE 3 TIMES HAPPENED WHILE I WAS DRIVING ON THE STREET, APPROX 25-30 MPH.
NHTSA ODI #10777789
120,000 miles · Aug 6, 2015
Electrical SystemSteeringVisibility/wiper
WE BOUGHT OUR 2008 CHRYSLER TOWN AND COUNTRY IN MAY OF 2014 USED FROM KUNES FORD ANTIOCH ILLINOIS. THE FIRST TIME I WENT TO USE MY ELECTRIC START, ABOUT 15 MINS AFTER CAR WAS GOING THE VAN STARTED GOING CRAZY WINDSHIELD WIPERS/ FLUID HORN BLARING DOORS LOCK CAN'T USE THE FOBIK KEY TO UNLOCK THE ONLY WAY TO STOP IT WAS TO DISCONN…
Read full complaint
WE BOUGHT OUR 2008 CHRYSLER TOWN AND COUNTRY IN MAY OF 2014 USED FROM KUNES FORD ANTIOCH ILLINOIS. THE FIRST TIME I WENT TO USE MY ELECTRIC START, ABOUT 15 MINS AFTER CAR WAS GOING THE VAN STARTED GOING CRAZY WINDSHIELD WIPERS/ FLUID HORN BLARING DOORS LOCK CAN'T USE THE FOBIK KEY TO UNLOCK THE ONLY WAY TO STOP IT WAS TO DISCONNECT BATTERY. COUPLE MONTHS PAST AND IT STARTED ACTING TO WHERE I WOULD GO TO START THE CAR AND IT WOULD JUST CLICK AND WOULD T START. IT HAS DONE ALL OF THE LISTED ABOVE NUMEROUS TIMES BUT NOW IT IS GETTING MORE AND MORE. ABOUT 3 WEEKS AGO IT DID IT 7 TIMES IN ONE WEEK 4 OF THOSE TIMES I HAD MY 4 CHILDREN IN THE VEHICLE. WHILE I AM DRIVING DOWN THE STREET IT WILL START TO DO THIS CRAZINESS AND THEN IT WILL STALL. YESTERDAY AUGUST 4 2015 IT DID IT TWICE THE SECOND TIME IT STARTED WITH WIPERS WHILE DRIVING WHEN I GOT HOME I PARKED IT TOOK THE KEY OUT OF IGNITION AND THE VAN WAS STILL RUNNING AND DOING THE WIPERS THE DOORS LOCKED AND I COULD T GET IT UNLOCKED TO GET MY CHILDREN OUT OF THE CAR. I HAVE HAD IT AT A CHRYSLER DEALER FOR SERVICE FOR 2 WEEKS WHERE THE SERVICE MANAGER DROVE IT PERSONALLY HE WAS ABLE TO GET IT TO DO THE SAME THING TO HIM. I HAD MY VEHICLE RETURNED AFTER TWO WEEKS CHARGED $235 DOLLARS AND WAS TOLD GOOD LUCK TO YOU WE HAVE NO CLUE WHAT'S CAUSING IT. I HAVE BEEN IN CONTACT AND COMPLAINING TO CHRYSLER WHICH I NOW HAVE A CASE MANAGER WHO COULD ONLY TELL ME TO TAKE IT TO DEALERSHIP WHILE ITS IN PROCESS TO HAVE IT RAN FOR CODES WHICH I DID YEATURDAY AND WAS LAUGHED AT BUT THE SERVICE GUYS. I AM AT MY WITS END. THIS IS THE CAR WE PURCHASED FOR OUR FAMILY TO BE SAFE IN BUT INSTEAD I AM DRIVING A DEATH TRAP AND NO ONE HAS AN ANSWER OR WANTS TO HELP. SOMEONE NEEDS TO DO SOMETHING ABOUT THIS THIS IS A SERIOUS PROBLEM. I JUST GOOGLED IT AND FOUND TONS OF COMPLAINTS ABOUT SAME THING. THIS IS AN ISSUE FOR SURE!! PLEASE HELP!!!
NHTSA ODI #10746629
60,000 miles · Jul 30, 2015
Electrical SystemExterior LightingVisibility/wiper
MY WIFE WENT TO THE CAR TO UNLOCK IT THE HORN BEGAN BLARING, LOCKS GOING UP AND DOWN, LIGHTS FLASHING, WIPER FLUID SPRAYING EVERYWHERE, AND THE CAR ACTUALLY STARTED UP W/O THE KEY IN THE IGNITION AND WE DO NOT HAVE A REMOTE STARTER ON THE VEHICLE. I ARRIVED AND REMOVED THE BATTERY CABLE AND IT ALL STOPPED. AFTER A FEW MINUTES I …
Read full complaint
MY WIFE WENT TO THE CAR TO UNLOCK IT THE HORN BEGAN BLARING, LOCKS GOING UP AND DOWN, LIGHTS FLASHING, WIPER FLUID SPRAYING EVERYWHERE, AND THE CAR ACTUALLY STARTED UP W/O THE KEY IN THE IGNITION AND WE DO NOT HAVE A REMOTE STARTER ON THE VEHICLE. I ARRIVED AND REMOVED THE BATTERY CABLE AND IT ALL STOPPED. AFTER A FEW MINUTES I REPLACED THE CABLE AND WAS ABLE TO START THE VEHICLE WITHOUT INCIDENT. I WAS DRIVING IT HOME AT APPROXIMATELY 65 MPH AND THE VEHICLE SUDDENLY STARTED DOING THE SAME THING BUT THE CAR CUT OFF AND I LOST ALL STEERING AND BRAKING ABILITY BUT WAS ABLE TO COAST TO THE SIDE PARKWAY I WAS ON. I REMOVED THE CABLE AND REPLACED IT AND DROVE HOME WITHOUT INCIDENT TOOK THE KEY OUT BUT THE VAN WOULD NOT SHUT OFF. ONE NIGHT OF THE ISSUE WE WERE AWAKENED BY THE VEHICLES HORN AND WHEN I WENT OUTSIDE IT WAS DOING THE SAME THING AND THE CAR WAS RUNNING IN THE DRIVEWAY. SHE REFUSES TO DRIVE IT AND NOW WE ARE STUCK WITH A USELESS VEHICLE SITTING IN THE DRIVEWAY.. FED UP WITH THIS SITUATION THERE NEEDS TO BE SOMEONE HELD ACCOUNTABLE, DEALERSHIP WAS NO HELP AT ALL!! " THEY SAY THE DON'T KNOW WHAT THE PROBLEM IS HOW CAN THAT BE !?????? SEEING THAT THERE ARE THOUSANDS OF VAN OWNERS LIKE ME WITH THE SAME PROBLEM!!!!!
NHTSA ODI #10744845
Official recalls
7Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jan 29, 2016
FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence & remedy
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Aug 3, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence & remedy
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Additional source detail variants (3)
Equipment:appliance:air Conditioner
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Air Bags:frontal:sensor/control MODULE-INACTIVE
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Air Bags:frontal
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Dec 8, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES. THESE VEHICLES MAY EXPERIENCE A WATER LEAK At THE HEATING AND AIR CONDITIONER (HVAC) DRAIN GROMMET WHICH CAN LEAD TO ILLUMINATION OF AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT.
Consequence & remedy
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE HVAC DRAIN GROMMET FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Sep 11, 2009
ELDORADO NATIONAL IS RECALLING MODEL YEAR 2008-2009 AMERIVAN MOBILITY VEHICLES BUILT ON CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN PLATFORMS VEHICLES. THE REAR BRAKE LINES MAY HAVE BEEN IMPROPERLY ROUTED AND NOT SECURED PROPERLY DURING THE ALTERATION. IF NOT ROUTED AND SECURED PROPERLY, THE BRAKE LINES COULD RUB AGAINST THE VEHICLE CAUSING A BRAKE FLUID LEAK.
Consequence & remedy
Consequence: A BRAKE FLUID LEAK COULD RESULT IN A LOSS OF BRAKING ABILITY, POSSIBLY CAUSING A CRASH.
Remedy: ELDORADO NATIONAL AMERIVAN DEALERS WILL INSPECT THE VEHICLES AND IF THE BRAKE LINES WERE IMPROPERLY ROUTED THEY WILL BE CORRECTLY REINSTALLED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 13, 2009. OWNERS MAY CONTACT ELDORADO NATIONAL AT 1-800-955-9086. THESE MINIVANS HAVE BEEN ALTERED INTO WHEELCHAIR ACCESSIBLE VEHICLES BY ELDORADO. THIS RECALL IS NOT BEING CONDUCTED BY CHRYSLER GROUP LLC AND WILL NOT BE PERFORMED AT NO COST BY DODGE OR CHRYSLER DEALERS UNLESS THEY ARE ALSO AN ELDORADO NATIONAL DEALER.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Illustration