2021 Chrysler Pacifica

car stalled at high speed in HOV fast track in rush hour traffic - terrifying! was running on electric mode. Heart stopping emergency tow. First Chrysler dealer where car was purchased said they could not trouble shoot for 2 months. Found another dealer, had it towed there. Waiting to learn what the problem is. Only 14,000 miles and under warranty.

While driving on highway at approx. 75 mph using adaptive cruise control, the red power cord shaped warning indication appeared on the instrument panel. At the time the warning appeared, the vehicle was in battery powered mode. At the same time the warning showed, the electric motor stopped providing power. The vehicle did not transition to hybrid mode (gas powered), and depressing the accelerator did nothing. The vehicle began to slow from highway speeds, while other cars were in the vicinity. While all this was happening, the "D" on the gear selector was flashing. There was also a message saying to put the vehicle in park to restart, however, i did not want to attempt that at highway speeds. Other systems seemed to operate as normal, brakes worked, the electrical system seemed to be functional other than the described fault. I pulled over to the shoulder and stopped the vehicle completely. I turned the vehicle off, then on again, and was able to put the vehicle in drive without any faults occuring. Normal operation resumed after that.

I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.

Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.

Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.

Have a 2021 Pacifica Hybrid Pinnacle purchased 01/2021. Since getting the vehicle randomly the car will not start, the gear selector flashes and will not drive. Have to continually restart the vehicle to get it to move. Then randomly while driving the car would display a check engine light and message Service Charging System. This would occur 1-2x a month. When you plug the car in the indicator lights would flash, the fan would spin up very loud and not engage charging. This would last for a few days. Took it into service around 5 times to two different dealers and could not recreate either issue. Then in April 14 2022, while driving on the freeway roughly 75 the engine cut off, message came up Service Charging System, Shift To P To Start. Check Engine Light comes on, drive selector in bottom right flashes, gear selector light flashes. Have to restart it multiple times, get the vehicle to sleep by open door, and pressing start button multiple times with foot on brake and off brake. Eventually got it to start again and happened again 15 minutes later. Took into service again, they replaced some wires and it failed again twice driving on the freeway over 70 on April 22nd 2022. Took into service again and they replaced the wiring harness and a sensor in the transmission. Got it back and it failed again while pulling into my driveway on April 30th 2022. Vehicle is still in service and they are unable to find the root cause. In 4 of the 5 stalls, driving at a high rate of speed completely losing engine power with children in the car presents a severe safety hazard. Thankfully each time have been able to safely pull over. Has been in service 4 times in the last month over this specific issue. About 10 times total on service charging system message.

In November 2021 the vehicle began by losing electrical power in the hybrid motor system. The "check engine light" (CEL) came on. Dealer attempted to fix it and "briefly" turned off the CEL. The CEL came back on a short time later. The car began "shuddering" when driving it. The cabin heater stopped working. Electric motor worked for a short time. Dealer diagnosed a "defective hybrid heater" - Chrysler error code "POE15". The dealer said that there were no parts for this repair and said it was okay to drive. Vehicle then continued "shuddering". Then a loud whining noise developed when it was moving. Dealer then diagnosed the same prior error code was causing additional issues. The dealer and Chrysler advised to stop driving the car until a fix was developed and parts became available. The car has been out of service since early January, 2022. Judging briefly from one online forum, there are at least 65 other owners with this exact problem. (pacificaforum.com)