2021 Chrysler Pacifica

11/28/2022 - Infotainment system glitches with random disconnects from Apple iPhone connected via CarPlay followed by vehicle "shutting down" at highway speeds. Red battery light, Red charge cord light and Image "Service Charging System" After repeated attempt was able to reboot vehicle and drive to nearest dealer. Dealer pulled codes and advised to return to selling/servicing dealer. 12/2/2022 - Drove to selling/servicing dealer. They read codes and attempted to recreate the power system failure. Indicated they could not. Exited dealer's lot only to have same incident occur as on 11/28/22. Unable to reboot/restart vehicle. Had it towed back to selling/servicing dealer. Photos of repair ticket and technician notes available for subsequent submission but not readily available to include with this initial complaint.

Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.

My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int… code. The paper also showed POE 15-00 HVAC Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica’s with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.

Same issue as the existing complaint PE22008 on 10/24/2022, South-bound I-95 in Maryland, driving around 65-70 MPH. The van completely stopped excelling. Luckily I had enough speed/inertia to cross the 2-3 lanes to pull-off onto the shoulder. I put the car in PARK and then turned the car in off and then on again, was able to continue driving afterwards. Dashboard screen read "Service charging system" which seems odd because if it is an issue with Hybrid system, the gas engine should kick-in. This happened again 3 hours later. In both situations, I had my wife and children in the van.

While traveling in the #1 lane at 65mph on the freeway, the engine suddenly lost power and I had to coast to the far right lane amid traffic to enter the emergency stopping area. This has happened 4 times in the last few weeks. The dashboard display says there is a charging system problem. I am able to restart the car after stopping completely and opening the driver's door. This creates a very unsafe situation. I took it to the dealership today and they performed the Z76 recall campaign software update, however, upon driving 10 miles on the freeway, it happened again.

Our 2021 Pacifica Hybrid with less than 21k miles on it lost all propulsion/motive power; this happened while I was driving on a freeway just seconds before going onto an overpass at freeway speeds to change freeways. Driving uphill on an overpass at freeway speeds with our kids in the car was very dangerous (especially during weekday traffic in Orange County) but, fortunately, we coasted to a stop safely. The vehicle's other systems seemed to still be working. For example, the vehicle's dashboard was working. As soon as the vehicle's power ceased, an error light on the dash appeared reading "Service Charging System Error," and instructed the driver to pull over and put the car in park. The check engine light has been on since the incident. The car was dropped off at the dealership on October 14th. They said that the electrical guy will be available on October 17th to look at the vehicle.

while driving the car down the high way at normal highway speeds (70mph) the car lost all propulsion. Shortly before the malfunction the electric motor started growling. A message on the screen appeared "service charging system" and " put car in Park". I was in the far left lane when this happened and traffic was low as it was early in the day (7 am ) I managed to move the car from the left lane through all the other lanes and stop on the side of the highway. I was not able to drive the car and called for tow. While waiting for the tow the car became responsive after about 15 min. I recalled the tow and drove to dealer. The dealer scanned for codes and found a code for "Motor A position error". This is the second time this has happened to this car - previous time the dealer "upgraded" firmware and said it should be fine. Hardware issues cannot be solved by software. I posted a video on youtube : https://www.youtube.com/watch?v=YDk6z6-snaA And on the Pacifica forum : https://www.pacificaforums.com/threads/2021-pacifica-hybrid-failure-while-driving-on-highway.52648/ Seems this has happened to others as well.

On Saturday 9.3.22, while driving at approximately 40mph, my Chrysler Pacifica lost all power and slowed to a stop (I turned on my hazards immediately and pulled over to the shoulder). Based on the light traffic around me I was able to safety move accross two lanes even without the aid of power steering. Within 60 seconds of me coming to a stop, the Check engine light came on the cluster and an error message saying “charging system fault”. After calling for Chrysler roadside assistance, I attempted to restart the vehicle dozens of times unsuccessfully. At approx 60min after the vehicle lost power, it restarted. On Tuesday, 9.5.22 I took the vehicle to the dealer to diagnose & repair. As of today (9.12.22) they have been unable to recreate the event. Even though the error threw a CIL code, the dealer stated the error is now gone and no codes were stored. They have filed a “STAR” case with the manufacturer to determine next steps. I have refused to accept the vehicle back until the problem itself has been diagnosed and a repair is made.