2005 Chrysler Crossfire Convertible

REAR WINDOW IN CONVERTIBLE TOP IS SEPARATING FROM THE FABRIC. CALLED CHRYSLER CUSTOMER ASSISTANCE AND THEY HAVE BEEN OF NO HELP AT ALL. THEY ARE REFUSING TO FIX IT AND TELL ME IT IS NOT COVERED UNDER MY EXTENDED SERVICE CONTRACT. THERE IS A SERVICE BULLETIN ON THIS YEAR CAR FOR THIS EXACT SAME PROBLEM. I FEEL STRONGLY THAT THIS IS A SAFETY ISSUE, IF WINDOW FALLS OUT WHILE I'M DRIVING IT COULD CAUSE ME TO HAVE AN ACCIDENT OR WINDOW COULD HIT SOMEONE BEHIND ME. WILL CROSS MY FINGERS THAT THIS DOES NOT HAPPEN! *TR

ONE NIGHT PARKED MY CAR IN PERFECT CONDITION, NEXT MORNING 5/22/2012, CAME OUT AND THE BACK WINDOW IS BECOMING UNGLUED! I IMMEDIATELY CONTACTED TWO DEALERSHIPS AND THEY SAID THEY WOULD HAVE TO SEND IT OUT FOR A NEW SOFT TOP AND GLASS WINDOW WHICH WOULD BE ABOUT $3,000. ARE YOU KIDDING ME! THEN I LOOKED ON LINE AND THERE ARE MULTIPLE COMPLAINTS OF THE REAR WINDOW IN THE 2005 CROSSFIRE. CONTACTED CHRYSLER AND THEY WILL NOT ASSIST YOU. YOU REACH A CUSTOMER SERVICE PERSON THAT TAKES THE INFO AND WE WILL GET BACK TO YOU AFTER INVESTIGATION. EACH TIME THEY CALL TO SAY THEY ARE STILL CHECKING INTO THE SITUATION, FRUSTRATES YOU MORE AND MORE. I ENDED UP ORDERING THE WINDOW AND TOP FROM A PLACE THE DEALERSHIP GAVE ME AND AM WAITING FOR IT TO COME IN. IN THE MEANTIME, I DRIVE THE CAR WITH A TOWEL PLACED BETWEEN THE METAL AND LOOSE WINDOW TO PREVENT RATTLING AND HOPE THE WINDOW DOESN'T UNSTICK FROM THE TOP OF WHICH 20" ARE STILL GLUED! NEVER AGAIN, CHRYSLER SHOULD STAND BEHIND THEIR PRODUCTS! *TR

PURCHASED THIS VEHICLE IN APRIL OF THIS YEAR, FROM A CHRYSLER DEALER. IT CAME WITH A PLASTIC WINDOW, WHICH I FOUND OUT, IS NOT FACTORY/STANDARD. THE DEALER REFUSED TO TAKE CARE OF IT. FOUND OUT ABOUT THE X31 AND SB-23035-11REVA BULLETIN, CONTACTED CHRYSLER ABOUT IT, GOT TURNED DOWN BECAUSE WE ARE THE 4TH OWNERS OF THE CAR, AND IT WAS 3,000 OVER THE 100K MILE LIMIT. I WROTE SERGIO MARCHIONNE, THE CEO OF CHRYSLER, GOT A REVIEW, BUT WAS TURNED DOWN AGAIN. TOLD THAT IT "WOULD NOT MAKE GOOD BUSINESS SENSE" TO FIX MY CAR! WHAT!!? THE PROBLEM IS WIDESPREAD, AND SINCE CHRYSLER HAS OWNED UP, THEY SHOULD CONTINUE TO BE A GOOD MANUFACTURER, AND TAKE CARE OF THEIR CUSTOMERS, ORIGINAL OR NOT. THE CONDITION IS DANGEROUS. *TR

THE REAR WINDOW GLASS ON THE ROADSTER HAS SEPARATED FROM THE ROOF LINING. I HAVE BEEN TOLD THAT IT CAN NOT BE REPAIRED ONLY REPLACED. THIS PRESENTS A SAFETY HAZARD WHEN THE ADHESIVE FAILS COMPLETELY AND THE GLASS FALLS OUT ON A ROADWAY OR TURNS INTO A PROJECTILE INSIDE THE CAR WHILE DRIVING. VERY COSTLY TO THE CONSUMER TO REPAIR SHOULD BE RECALLED AS IT LOOKS LIKE THERE ARE MANY OTHERS WITH THE SAME PROBLEM. THIS CAR ONLY HAS 40,000 MILES ON IT. *TR

WHILE PARKED IN OUR GARAGE THE REAR GLASS WINDOW SEPARATED FROM THE CONVERTIBLE TOP. A PHONE CALL WAS MADE TO NAPLES CHRYSLER AND WAS IMMEDIATELY TOLD THAT A NEW TOP WAS NECESSARY AND TO COME IN FOR A DIAGNOSTIC. BROUGHT CAR IN FOR DIAGNOSTIC AND AFTER SHOWING THEM OUR EXTENDED WARRANTY PAMPHLET WAS TOLD CONVERTIBLE TOP WAS NOT COVERED UNDER WARRANTY OR RECALL. PHONE CALL MADE TO EXTENDED WARRANTY PEOPLE AND CHRYSLER REP. WAS LATER TOLD BY WARRANTY PEOPLE THAT CAR WOULD BE FIXED UNDER "GOOD WILL" PROVISION. HOWEVER, CHRYSLER DECIDED TO REGLUE THE GLASS AND NOT PROPERLY FIX THE PROBLEM BY GIVING A NEW TOP AS THEY INITIALLY RECOMMENDED. ALSO BECAUSE THE CAR WAS PURCHASED IN PA AND LATER SHIPPED TO FLORIDA AND HAS BEEN THERE SINCE 2006 THE RECALL SUPPOSEDLY DIDN'T APPLY TO US. THE PROPER FIX WAS A NEW TOP. THE FIX WITH THE SO CALLED EXTENDED WARRANTY WAS A SHAM. *JS