2017 Chevrolet Volt

Chevy Volt's Exhaust Gas Recirculation (EGR) system valve and cooler The EGR system on these cars are faulty. I have had to take this car in multiple times related to the EGR. In Septemer 2023 car suddenly stopped on middle of highway putting my life in danger. At dealership Pohanka Chevy in Northern Virginia, I was told it was the EGR valve, I had the EGR cooler replaced by the same dealership in 2023 so I took the car to Koons Chevy in Northern Virginia for a second opinion. The dealership indicated that this is very common problem with Chevy Volts and they said the parts are not available for it. Apparently the last customer waited 3 months. Currently the car will not run on the gas engine but only on the electric which is about 40 to 50 miles which makes it non useable for me. In addition, the car will not part emissions test rendering it against the law for me to use even if the engine was running. I reported this to Chevy corporate (case number XXX) and now it has been multiple months and nothing has happened except Chevy sending me a email every ten days indicating they do not have a part. They will not also give me a rental (I have to pay out of pocket and they will reimburse me which is something I cannot afford). Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, I took it to two chevy dealerships in Northern Virginia and one in Georgetown Delaware. They cannot correct the issue since there are no EGR valves. The car will not pass emissions test. The Chevy dealer I am using is Koons Chevy at Tysons Corner, Phone 703-448-7221 (POC was Johnathon) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Check engine light I purchased this car brand new of the lot ($37K) and now saddled with something that is of no use INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at various speeds, the "Propulsion Power Reduced" message would appear on the instrument panel. In addition, several other unknown messages appeared on the instrument panel during the failure. The vehicle was taken to a dealer where the mechanic was unable to determine the cause of the failure. The contact stated that it took hours for the vehicle to start up after multiple failed attempts. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline. Upon investigation, the contact linked the failure to Manufacturer Communication Number: 18-NA-261.The vehicle was not repaired. The failure mileage was approximately 99,000.

As reported by the dealer the Battery Energy Control Module (BECM) has failed. Car initially did not start but then did start with a check engine light and a "Propulsion Power is Reduced" warning. Vehicle has approximately 56,500 miles. Car could have abruptly stopped or slowed considerably while driving. Chevrolet dealer is blaming the current UAW strike for complete lack of replacement parts. They also state there is no way to forecast a delivery date of the part. I am out a vehicle for an unknown amount of time with no promise that GM will reimburse me for out of pocket expenses for a rental vehicle.

While driving after the electric battery is used and switches over to gas, I have been getting the check engine, ABS, steering, parking, and brake lights. I have lost power steering, lost the speedometer, lost fuel range, lost stabilitrak, it has randomly turned on the emergency brake while all these other things are happening, It also has said “shift to park”, propulsion power reduced. I have taken it to the dealer and they read some of the codes but say they can’t find anything wrong and they need to be able to reproduce the problem to find it. I lost all propulsion and pulled over and turned it off and it stopped with a “clunk.” Then I turn it back on and just the check engine light is on. I’m very afraid to drive it but with the lack of vehicles available to buy and the dealer not knowing how to fix it I don’t know what to do.

In 2020 my 2017 Chevrolet Volt had an intermittent problem turning off. My Chevrolet dealer worked to fix the problem. This March I had an accident which involved me thinking the car was shut down. I was half way out of the car when I realized it was moving. Before I could get completely in to apply the brakes, I had hit and pushed an object into a building which caused damage to the building and my car. The was a police report which states that I was at fault. My car was towed to my. Chevrolet dealer for repair. The repair took about two months mostly due to obtaining shifting parts. I can now drive the car but the parts to replace the shifting mechanism is still on back order. It is now early October. The “shift into park” as I think the problem has been named, is still an intermittent problem for me. Sometimes the car shuts down promptly as it should. Sometimes however, I go though the process of shutting down a few times before I am confident that the car has really turned off. I would like to know if this defect has caused other accidents. If so, it my mitigate my responsibility for my my accident which has caused me grief and a large increase in my insurance premium. Another reason I am writing is because There has been a report of a fatal accident in Vienna Township, near Flint, Michigan involving a women being pinned under her car after exiting to check her mail box. The article in “M-Live” paper by Joey Oliver [XXX]. The supposition was that she thought her car was in park. I am hoping that the investigators of her accident would consider the possibility of the car being defective. I believe the police report number [XXX] by officer [XXX]. [XXX], 8525 E. Government center dr., Sutton Bay, MI 49653 I have pictures of the accident, etc but don’t know how to upload them Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Chevrolet Volt. The contact stated that while driving approximately 65 MPH the message "low brake fluid" suddenly displayed before multiple warning lights began to illuminate and the vehicle stalled. While the vehicle was coasting on the shoulder the contact discovered that the braking system had malfunctioned and the vehicle did not stop when pressing the brake pedal. After coasting to a stop the contact noticed smoke coming from the front end of the vehicle. Eventually, the flames engulfed the front end of the vehicle and the fire department was called to the scene and extinguished the flames. The vehicle was destroyed and towed away. A fire report was taken at the scene. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 40,000.

The shifter of the car will NOT go into park! It takes forever. Have to shut it off, start it back up, and keep trying to get it to work. It's insane! This has to be recalled. Literally thousands of people are having this exact same problem. It's all over the internet. And I wouldn't mind if it were a simple $50 repair, but this is a $500 to $600 thing to fix and it's just not right. The gear shift cable is not long enough. Chevy knows this because they've manufactured a cable extension that needs to be installed. What does that tell you? Manufacturers defect! Please recall these vehicles for this problem and get them to repair their factory mistake. Thank you. Sincerely & Respectfully, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)