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2012 Chevrolet Volt

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2012 Chevrolet Volt do not stand out strongly from the model-year median of 169.

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

185 reports with mileage · 60 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Air Bags. Review the 86 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 86 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel/propulsion System. Review the 37 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

6 crash reports2 fire reports8 injury reports

Electrical System complaints

86 reports
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112,000 miles · Aug 4, 2020
Electrical SystemFuel/propulsion SystemUnknown Or Other

THE ISSUE IS CAUSED BY A PREVIOUS SOFTWARE UPDATE TO THE VEHICLE INTERFACE CONTROL MODULE (VICM) WHICH WAS INSTALLED TO IMPROVE THE CAR, BUT WHICH MAY HAVE DISABLED THE CELL BALANCING FUNCTION, CAUSING THE VOLT TO ENTER A LOW-VOLTAGE CONDITION. THIS PUTS THE AFFECTED VOLTS INTO A SITUATION WHERE IT WOULD ENTER WHAT IS CALLED A L…

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THE ISSUE IS CAUSED BY A PREVIOUS SOFTWARE UPDATE TO THE VEHICLE INTERFACE CONTROL MODULE (VICM) WHICH WAS INSTALLED TO IMPROVE THE CAR, BUT WHICH MAY HAVE DISABLED THE CELL BALANCING FUNCTION, CAUSING THE VOLT TO ENTER A LOW-VOLTAGE CONDITION. THIS PUTS THE AFFECTED VOLTS INTO A SITUATION WHERE IT WOULD ENTER WHAT IS CALLED A LOW-POWER "LIMP-HOME" MODE, BEFORE SHUTTING DOWN COMPLETELY CAUSE THE VOLT TO SHUT DOWN IN TRAFFIC. DEALER STATES THAT NEEDS TO REPLACE BATTERY WHICH IT COST ABOUT 6000. CHEVROLET IS NOT RESPONDING FOR THE DEFECTIVE PROBLEM THAT CAUSED THE RECALL. LOW-VOLTAGE BATTERY CELL ISSUE OR PROPULSION REDUCE

NHTSA ODI #11343126

162,000 miles · Jun 18, 2020
Air BagsElectrical SystemEngine

TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE REDUCED PROPULSION ERROR MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE ENGINE REVVED UP AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE VE…

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TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE REDUCED PROPULSION ERROR MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE ENGINE REVVED UP AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO BEATY CHEVROLET (9615 PARKSIDE DR, KNOXVILLE, TN 37922) WHERE HE WAS INFORMED THAT THE VOLTAGE ON THE BATTERY WAS LOW AND NEEDED TO BE REPLACED. THE CONTACT SPOKE TO SERRA CHEVROLET CADILLAC BUICK GMC KIA (189 STONEBRIDGE BLVD, JACKSON, TN 38305) WHERE THE DEALER DISCUSSED TRADING IN THE VEHICLE, BUT OFFERED NO ASSISTANCE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 162,000.

NHTSA ODI #11329577

95,607 miles · May 29, 2020
Electrical System

DRIVER SCREEN GOES COMPLETELY BLANK, LEAVING THE DRIVER WITH NO IDEA HOW MANY MILES UNTIL EMPTY, NO SPEEDOMETER, NO WARNING LIGHTS, OR ANY OTHER INFORMATION. *TR

NHTSA ODI #11326532

91,000 miles · Feb 28, 2020
Air BagsElectrical System

WHILE THE VEHICLE IS PARKED AND THE KEY FOB IS CARRIED INSIDE THE OWNERS PANTS POCKET, THE OWNER'S KEYS WILL INADVERTENTLY PRESS AGAINST THE UNLOCK BUTTON ON THE FOB FOR AN EXTENDED PERIOD OF TIME (5 SECS ?). THE REMOTE WILL IN TURN SIGNAL THE VOLT TO POWER ALL FOUR WINDOWS IN THE CAR TO THE "EXPRESS WINDOW DOWN" FEATURE. DURING…

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WHILE THE VEHICLE IS PARKED AND THE KEY FOB IS CARRIED INSIDE THE OWNERS PANTS POCKET, THE OWNER'S KEYS WILL INADVERTENTLY PRESS AGAINST THE UNLOCK BUTTON ON THE FOB FOR AN EXTENDED PERIOD OF TIME (5 SECS ?). THE REMOTE WILL IN TURN SIGNAL THE VOLT TO POWER ALL FOUR WINDOWS IN THE CAR TO THE "EXPRESS WINDOW DOWN" FEATURE. DURING THIS TIME FRAME THE OWNER OF THE CAR IS UNAWARE OF THE WINDOWS IN THE LOWERED POSITION AND IF RAIN ENTERS THE INTERIOR OF THE CAR THE INTERIOR & SEATS BECOME SATURATED. THIS IN TURN MAY CAUSE THE PASSENGER AIRBAG OCCUPANCY SENSOR TO MALFUNCTION AND DISPLAY THE "SERVICE AIRBAG" WARNING LIGHT ON THE DRIVER INSTRUMENTATION SCREEN. THERE ARE REPORTS FROM GM SERVICE DEPARTMENTS TELLING CUSTOMERS THE AIRBAG OCCUPANCY SENSOR IS DEFECTIVE BECAUSE THE OWNER GOT THE SEAT WET AND OFFER VERY LITTLE ASSISTANCE. THE EXPRESS WINDOW DOWN FEATURE CAN NOT BE SWITCHED OFF FROM ANY MENU SETTINGS OF THE CAR. THIS IS A CLEAR RECALL THAT CAN ADVERSELY EFFECT THE DRIVER / PASSENGER AIRBAG SAFELY DEPLOYING.

NHTSA ODI #11312124

124,000 miles · Nov 14, 2019
Electrical SystemService BrakesVehicle Speed Control

BREAKS FAILED WHILE DRIVING 25-30 MPH ON WINDY MOUNTAIN ROAD . THERE WAS NO WARNING , CAR STARTED TO ACCELERATE DOWNHILL GRADUALLY . AFTER ABOUT 0.3 MILES I WAS ABLE TO FINALLY PUSH EMERGENCY BREAKS (IT'S A BUTTON AND DIDN'T WORK AT FIRST ) GET TO MORE FLAT ROAD AND STOPED THE CAR BY DRIVING ON GRAVEL AND DRY BRUSH . VEHICLE COM…

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BREAKS FAILED WHILE DRIVING 25-30 MPH ON WINDY MOUNTAIN ROAD . THERE WAS NO WARNING , CAR STARTED TO ACCELERATE DOWNHILL GRADUALLY . AFTER ABOUT 0.3 MILES I WAS ABLE TO FINALLY PUSH EMERGENCY BREAKS (IT'S A BUTTON AND DIDN'T WORK AT FIRST ) GET TO MORE FLAT ROAD AND STOPED THE CAR BY DRIVING ON GRAVEL AND DRY BRUSH . VEHICLE COMPLETELY LOST ITS POWER ABOUT 2-3 MINUTES LATER . EMERGENCY LIGHTS DIDN'T WORK . CHP ASSISTED US AS CAR WAS ABANDONED IN THE MIDDLE OF MOUNTAIN ROAD , BLOCKING THE WHOLE LINE . GM HAS NOT OFFERED ANY EXPLANATION YET .

NHTSA ODI #11280174

96,000 miles · Oct 30, 2019
Electrical SystemEngineFuel/propulsion System

VOLT LOSES POWER WHEN SWITCHING FROM ELECTRIC TO GAS MOTOR. HAS NO OCCURRED TWO TIMES, BOTH RESULTING IN A TOW BILL. TE VOLT DEPLETES THE ONBOARD BATTERY CHARGE AND IS THEN SUPPOSED TO SWITCH OVE TO THE NITERNAL COMBUSTION ENGINE. INSTEAD, AT THE TIME OF TRANSITION THE VEHICLE LOSES ALL PROPULSION POWER, POWER STEERING, ETC. …

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VOLT LOSES POWER WHEN SWITCHING FROM ELECTRIC TO GAS MOTOR. HAS NO OCCURRED TWO TIMES, BOTH RESULTING IN A TOW BILL. TE VOLT DEPLETES THE ONBOARD BATTERY CHARGE AND IS THEN SUPPOSED TO SWITCH OVE TO THE NITERNAL COMBUSTION ENGINE. INSTEAD, AT THE TIME OF TRANSITION THE VEHICLE LOSES ALL PROPULSION POWER, POWER STEERING, ETC. THE CAR COMES TO A COMPLETE STOP AND WILL NOT MOVE. THIS HAS HAPPENED ON A MULTIPLE-LANE FREEWAY AND IS VERY DANGEROUS TRYING TO MANEUVER A VEHICLE THAT HAS NO POWER TO DRIVETRAIN OR STEERING.

NHTSA ODI #11277140

119,000 miles · Oct 26, 2019
Air BagsElectrical SystemSeats

AIRBAG LIGHT COMING ON INTERMITTENTLY TOOK CAR TO CHEVROLET DEALER AND WAS TOLD IT WAS A BAD SENSOR IN THE PASSENGER SEAT AND THE COST WOULD BE 900 DOLLARS FOR PART AND LABOR.

NHTSA ODI #11271247

140,000 miles · Oct 11, 2019
Electrical System

TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 35 MPH, THE INSTRUMENT CLUSTER WENT BLACK AND BECAME INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 140,000. THE VIN WA…

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TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 35 MPH, THE INSTRUMENT CLUSTER WENT BLACK AND BECAME INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS UNKNOWN.

NHTSA ODI #11267881

1 miles · Sep 24, 2019
Air BagsElectrical SystemSeats

THE CHECK AIRBAG SENSOR COMES ON SPORADICALLY, AND THE CAR DOES NOT SEEM TO RECOGNIZE WHEN SOMEONE IS IN THE PASSENGER SEAT. THE ESTIMATED COST OF THE SENSOR REPAIR IS ~$900 EVEN THOUGH THE WARNING IS NOT CONSISTENT. THIS HAPPENS WHILE DRIVING. AS FAR AS I CAN TELL, THERE IS NO KNOWN CAUSE.

NHTSA ODI #11257828

146,000 miles · Aug 27, 2019
Electrical SystemEngineFuel/propulsion System

THE CAR WILL SHUT ITSELF OFF WITH VERY LITTLE TIME TO GET TO THE SIDE OF THE ROAD IF THAT IS EVEN A POSSIBILITY. WHEN SWITCHING FROM BATTERY POWER TO THE GAS MOTOR. RANDOMLY. THE CAR WILL DIE AT ANY SPEED. FIRST MESSAGE IS LOW PROPULSION POWER. NEXT MESSAGE ENGINE NOT AVAILABLE, SERVICE SOON. LESS THAN 4 MINUTES FROM 1ST MES…

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THE CAR WILL SHUT ITSELF OFF WITH VERY LITTLE TIME TO GET TO THE SIDE OF THE ROAD IF THAT IS EVEN A POSSIBILITY. WHEN SWITCHING FROM BATTERY POWER TO THE GAS MOTOR. RANDOMLY. THE CAR WILL DIE AT ANY SPEED. FIRST MESSAGE IS LOW PROPULSION POWER. NEXT MESSAGE ENGINE NOT AVAILABLE, SERVICE SOON. LESS THAN 4 MINUTES FROM 1ST MESSAGE TO TOTAL SHUT DOWN. LEAST AMOUNT OF TIME BETWEEN MESSAGES AND SHUT DOWN IS 15 SECONDS. CAR WILL DECELERATE (ON HIGHWAY WHERE VEHICLES BEHIND HAVE NO WARNING... NO BRAKE LIGHTS THAT CAR IS RAPIDLY LOSING SPEED). NEVER KNOW WHEN IT WILL HAPPEN. USUALLY CAR WILL RESTART AND RUN TERRIBLE.. AFTER 20 MINUTES OR SO. AFTER RESTART CAR RUNS BAD LOW POWER. CHECK ENGINE LIGHT IS ON. AFTER 10 MORE MINUTES OF DRIVING. IT STRAIGHTENS OUT. USUALLY. DEALERSHIP UNABLE TO FIND PROBLEM. ASSORTED CODES IN COMPUTER. VERY DANGEROUS WHEN DRIVING. ESPECIALLY WHEN IT HAPPENS AND IT IS 15 SECONDS TO COMPLETE SHUT DOWN. I HAVE OPENED A CASE WITH CHEVROLET. NO RESPONSE AS OF YET. THEY WERE SUPPOSED TO CALL WITHIN 2 DAYS. I WILL UPLOAD AN ATTEMPT AT RESTART AS IT IS THE ONLY ONE I HAVE WHERE I WAS SAFELY IN A PARKING LOT WHEN IT HAPPENED. USUALLY I AM NOT. AND MANY ROADS IN MY AREA DO NOT HAVE A SHOULDER.

NHTSA ODI #11246669

Official recalls

2

15V145000 · Electrical System:ignition; Engine And Engine Cooling:engine:gasoline

Mar 13, 2015

General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.

Consequence & remedy

Consequence: If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.

Remedy: GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14617.

Additional source detail variants (2)

Electrical System:ignition

General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.

Consequence: If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.

Remedy: GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14617.

Engine And Engine Cooling:engine:gasoline

General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.

Consequence: If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.

Remedy: GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14617.

13V271000 · Electronic Stability Control (esc); Service Brakes

Jun 27, 2013

General Motors (GM) is recalling certain model year 2012 Chevrolet Volt vehicles manufactured March 1, 2012, through April 17, 2012. Due to a brake pressure modulator valve problem, the vehicles do not relieve brake pressure from the front brakes during an anti-lock brake system (ABS), electronic stability control (ESC), or traction control event. One or both front brakes may lock up and not release. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) No. 126, "Electronic Stability Control Systems"' and No. 135, "Light Vehicle Brake Systems."

Consequence & remedy

Consequence: If the brakes lock up it could cause a loss of steering control and/or a lengthened distance needed to stop the vehicle, increasing the risk of a crash.

Remedy: General Motors will notify owners, and dealers will install a new brake pressure modulator valve free of charge. The recall is expected to begin July 12, 2013. Owners may contact Chevrolet at 1-866-694-6546. GM's recall number is 13184.

Additional source detail variants (2)

Service Brakes

General Motors (GM) is recalling certain model year 2012 Chevrolet Volt vehicles manufactured March 1, 2012, through April 17, 2012. Due to a brake pressure modulator valve problem, the vehicles do not relieve brake pressure from the front brakes during an anti-lock brake system (ABS), electronic stability control (ESC), or traction control event. One or both front brakes may lock up and not release. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) No. 126, "Electronic Stability Control Systems"' and No. 135, "Light Vehicle Brake Systems."

Consequence: If the brakes lock up it could cause a loss of steering control and/or a lengthened distance needed to stop the vehicle, increasing the risk of a crash.

Remedy: General Motors will notify owners, and dealers will install a new brake pressure modulator valve free of charge. The recall is expected to begin July 12, 2013. Owners may contact Chevrolet at 1-866-694-6546. GM's recall number is 13184.

Electronic Stability Control (esc)

General Motors (GM) is recalling certain model year 2012 Chevrolet Volt vehicles manufactured March 1, 2012, through April 17, 2012. Due to a brake pressure modulator valve problem, the vehicles do not relieve brake pressure from the front brakes during an anti-lock brake system (ABS), electronic stability control (ESC), or traction control event. One or both front brakes may lock up and not release. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) No. 126, "Electronic Stability Control Systems"' and No. 135, "Light Vehicle Brake Systems."

Consequence: If the brakes lock up it could cause a loss of steering control and/or a lengthened distance needed to stop the vehicle, increasing the risk of a crash.

Remedy: General Motors will notify owners, and dealers will install a new brake pressure modulator valve free of charge. The recall is expected to begin July 12, 2013. Owners may contact Chevrolet at 1-866-694-6546. GM's recall number is 13184.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

3

DP22005 · Pedestrian Alert Sounds

Opened Jan 27, 2023 · Closed Aug 7, 2023

Status: closed (inferred from source dates) · Electrical System:propulsion System

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

PE19013 · Passenger Sensing System

Opened Sep 17, 2019 · Closed Jul 2, 2021

Status: closed (inferred from source dates) · Air Bags:sensor:occupant Classification:front Passenger

In September 2019, the Office of Defects Investigation (ODI) opened PE19-013 to assess the potential safety related effects of a malfunction of the Passenger Sensing System (PSS) in 2012-2013 Model Year (MY) Chevrolet Volt vehicles. Consumers reported that due to a malfunction of the PSS, the air bag system malfunction indicator light (MIL) was activated. Many of the complaints noted the malfunction occurred after the warranty period expired and mentioned high repair costs as a major deterrent to the repair of the vehicle.The PSS sensor mat is embedded in the front passenger seat cushion and is intended to detect child seats and small statured occupants who could be harmed by deployment of the frontal passenger air bag. The PSS may develop a malfunction due to bunching of the sensor mat in the seat trench. The bunching of the sensor mat could cause the mat to repeatedly fold in the same location. Over time, the repeated folding can cause an increased resistance in the sensor mat. An increased resistance in the PSS sensor mat is detected as a fault in the air bag system diagnostic. If this fault is detected, a diagnostic trouble code will be stored in the air bag control unit and the air bag MIL will illuminate.Further, if the fault is detected, the passenger frontal and knee air bags will be suppressed in a crash of sufficient severity to warrant a commanded deployment regardless of the nature of size of the occupant of the front passenger seat.The report counts shown above include only those reports that specifically address the issue covered by this investigation, failure of the PSS sensor mat. Reports alleging only that the air bag light is on with no cause stated, or where a different cause was otherwise identified, were excluded as the air bag light could be illuminated for system faults other than a PSS malfunction.The subject vehicles have been in service for approximately ten (10) years. An analysis of General Motors (GM) warranty data for the subject vehicles, including a comparison with other agency and manufacturer data pertaining to similar occupant detection system failure investigations, indicates the subject vehicles experience a comparatively low complaint rate for this issue given the number of years the vehicles have been in service.GM has instituted a cost reduction program for the repair/replacement of the PSS in the subject vehicles. Based on this cost reduction program as well as:1) a comparatively low warranty rate; 2) no reported injuries, deaths or asymmetric deployments; and 3) the age of the vehicles; ODI is closing this Preliminary Evaluation. The closing of this investigation does not constitute a finding by NHTSA that a safety related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.

PE11037 · Post-Crash Ev Fire Hazard

Opened Nov 25, 2011 · Closed Jan 20, 2012

Status: closed (inferred from source dates) · Electrical SYSTEM:12V/24V/48V Battery

The subject vehicles, which employ emerging technology, are range-extended electric vehicles that utilize a high voltage (HV) battery to provide energy for propulsion. The HV battery is lithium-ion based technology that has a nominal full charge of 390 VDC, a 16 kWh capacity, and a control system that incorporates liquid (antifreeze) cooling and various electronic devices (control modules, sensors, wiring, etc) to monitor and manage the HV battery. The HV battery, portions of the cooling system, and the control system are contained within a common enclosure.During an NCAP oblique side pole impact test conducted by NHTSA in May 2011, the pole struck and deformed the sill plate under the driver's door at a location where there is a structural member. The lateral member displaced inward, pierced the HV battery enclosure and battery, and caused a battery coolant leak. Thereafter, the Agency conducted a rollover test (the rollover test consists of four 90-degree rotate-and-hold movements about the vehicle's longitudinal axis). In that test, the HV battery and electronics were exposed to coolant that leaked as a result of the crash. The vehicle fire that occurred three weeks later and the additional testing NHTSA conducted are discussed in a report titled 2011 Chevrolet Volt Battery Fire Incident Report a copy of which is available in the public file. The report indicates that intrusion induced coolant leakage, and subsequent rollover that saturates electronic components, were the only test conditions which resulted in a subject vehicle HV battery fire.GM announced its intention to conduct a free-of-charge customer satisfaction campaign (CSP) on the subject vehicles on January 5, 2012. The action affects 14,735 vehicles produced prior to December 21, 2011. The CSP addresses three areas related to the issue under investigation. The first involves a modification/strengthening of the structure of the vehicle in the area where battery intrusion occurred in the May 2011 test. The second involves adding a sensor that detects excessive HV battery coolant loss, and control system software that then alerts the driver and prevents recharging of the HV battery. When the battery cannot be recharged, it will be depleted to a lower energy state as the vehicle continues to operate on the internal combustion engine. Lastly, a tamper-proofing device will be added to the system to prevent consumers from adding coolant. GM discusses these revisions in its response to an Information Request (IR) issued by NHTSA, noting that vehicles produced in calendar year 2012 and later will be manufactured to this condition.In December 2011, and at the same test facility, NHTSA repeated the May 2011 side impact test using a model year 2012 Volt modified to the structural condition described in the CSP. The test did not produce intrusion of the HV battery, a coolant leakage, or a fire (see test 7611, available at www.nhtsa.gov/Research/Databases+and+Software). In its IR response, GM describes four (4) additional side impact tests of modified subject vehicles it recently conducted using various build configurations and impact speeds (including higher speeds). GM reports that none produced HV battery intrusion, coolant leakage, or a fire.As noted in the complaint counts above, ODI has not identified a crash occurring in consumer's use of the vehicle that has resulted in a vehicle fire, or produced coolant leakage. ODI notes that side impact crashes with pole-like structures, such as would strike the sill plate, occur fairly infrequently, and such crashes with rollovers are even less frequent. A defect trend has not been identified at this time, and further investi