2024 Chevrolet Trax

The contact owns a 2024 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired; however, the contact was provided with error codes related to the failure. The vehicle was then towed to the dealer, where it was diagnosed, and determined that the engine and turbocharger had failed due to oil circulation failure. The contact was informed that the engine and turbocharger needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 88,000.

The contact's mother-in-law owns a 2024 Chevrolet Trax. The contact stated that while driving 8-10 MPH from a stop sign, the vehicle was T-boned by a truck driving 30-35 MPH. The contact stated that the front end of the vehicle sustained significant damage, but the air bags did not deploy. There was no warning light illuminated. The contact hit the head against the front driver's side door and the steering wheel. The contact sustained migraines. The Emergency services examined the contact but the contact did not seek medical assistance. The vehicle was towed to a tow lot and had not yet been evaluated by the insurance company; however, the contact stated that the vehicle could be totaled. A police report was filed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

While accelerating from a tertiary road (45mph) to a highway (60mph), the engine suddenly produced a loud rhythmic clacking sound that increased in frequency based on rpms. No warnings or check engine light was activated. No increase in temp or change to oil pressure was noted. The vehicle was driven approximately 6 miles with no change in the sound. Vehicle was parked and sat for 2 hours. Vehicle was restarted. Sound continued. Vehicle was driven for approximately .3 miles when a warning came across the dash and an alarm sounded. It indicated no oil and to immediately halt driving. Continued for an additional .3 miles to a safe pull off point and parked the car. The oil level was checked and the dipstick measurement indicated a full oil reservoir. The following day the vehicle was towed to IG Burton Chevrolet in Lewes DE. Due to scheduling the vehicle was not diagnosed for 1 week. Initially the diagnosis was a faulty oil pump. Upon further exploration metal components were found within the oil pump that fell into it from the engine. The service department determined that a full engine replacement was required and would covered under warranty.

Made first report after car was at shop over 60 days case# 1168 5928 NHSA Motor and Screen Made report to GM Customer service 1-800-222-1020 case # 78472987 On 10-3-2025 Received 2024 Chevy Trax back from Ozark Chevrolet on about 9-21-2025 from motor being replaced on 9-22-25 check engine light came on took to dealership they said it was a quart low on transmission oil from them replacing motor The next evening check engine light came back on car started ticking at 45 mph and reduced power notification came on pulled over checked for leaks was none proceeded another mile and car quit running called Ozark Chevrolet they said have it towed to them on 10-6-2025 Ozark Chevrolet called said it blowed another motor the same way the 1st motor blowed they said it would take 7-10 days for motor to be in Motor #1 blowed at 19,200 miles.. Motor #2 blowed with less than 200 miles on it

The OEM Hankook Dynapro HP2 tires (size 225/60R17 99H, DOT 15MJF BU HA 2523) installed on a 2024 Chevrolet Trax developed premature tread wear and sidewall weakness well before half of their rated 65,000-mile life. At approximately 33,900 miles, one tire suffered a nail puncture in the sidewall and was confirmed irreparable by Discount Tire in Houston, TX. The shop also noted uneven tread wear consistent with early degradation. The condition creates an elevated risk of tire failure or blowout during regular driving. The tires have been properly maintained at recommended pressure, used under normal conditions, and never abused. No TPMS warnings or visual damage were noted before the incident. Hankook Tire America was contacted for warranty support but denied all coverage, citing an OEM exclusion despite earlier correspondence indicating potential incentive coverage. The company declined inspection or goodwill replacement. This outcome raises concerns about premature wear, sidewall durability, and the adequacy of manufacturer support for OEM-supplied tires. The affected tires remain available for inspection if requested by NHTSA.

•The instrument cluster in front of the driver seat went all black. Wouldn't show lane assistance icon, rpms, speedometer, turn signals, warning lights, adaptive speed control. It would show when I clicked the auto stop on/off button if the auto start was turned on or off. Currently is still installed on vehicle. I'm going to the dealership tomorrow after work to see what they will do. •Safety of myself by not knowing what speed I'm going or if any warning lights turn on including the brake warning light or the tcs light. Safety of others is the same as safety for myself. •so far the problem is intermittent for me. It happened for the first time today after I left the store, then got home and restarted the engine and it still was a completely black instrument panel. Then I turned it off and disconnected the battery and reconnected it and the instrument panel currently is working again after that. •the component hasn't been inspected by anyone yet but I'm bringing it to the dealership after I get off work. •there were no warning lamps, messages, or other symptoms of the problems prior to the failure. I don't know if there were any when it first appeared because the instrument panel is the problem...

WE HAVE NOTICED THAT THE CHECK ENGINE DOES NOT ILLUMINATE WHEN STARTING OR EVEN WITH ACTIVE CODES IN VEHICLE HAVE BROUGHT THIS TO THE DEALERS ATTENTION SEVERAL TIME TO NOT BE ACKNOWLEGDED THE REAR BRAKES LOCK UP WHEN YOU TOUCH THE BRAKE PEDAL HAVE BROUGHT THIS UP SEVERAL TIME TO NOT BE ADDRESSED THE VEHICLE WHEN DRIVING AT SPEEDS GREATER THAT 55 MPH THE VEHICLE GOES SIDEWAYS AND SCARES YOU HAVE BROUGHT UP SEVERAL TIMES TO NOT BE ADDRESSED THE FORWARD COLLISION DOES NOT WORK THE VEHICLE HAS ACTIVE CODES AND THE CHECK ENGINE SHOULD ILLUMINATE AND WHEN TAKE IN FOR SERVICE WE ASK WHY AND ARE JUST IGNORED ALL THESE PROBLEMS STARTED 2 DAYS AFTER BUYING THE VEHICLE IN SEPTEMBER OF 2023. iN ADDITION TO THE TRANSMISSION LEAKING, WAS TOLD HOWEVER THAT IT IS NOT A BIG ENOUGH ISSUE TO BE COVERED UNDER WARRENTY. THESE HAVE ALL BEEN ADDRESSED WITH DEALERSHIP AS WELL AS MANUFACTURER, AND AS OF TODAY 09/20/2025 THESE ISSUES HAVE NOT BEEN RESOLVED