2024 Chevrolet Trax

The contact owns a 2024 Chevrolet Trax. The contact stated that while driving at various speeds, the vehicle was jerking while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that while driving at various speeds, the instrument panel intermittently went blank. The vehicle was taken to a dealer, where it was diagnosed with a defective valve body and torque converter. The contact retrieved the vehicle, and the failure returned immediately upon exiting the parking lot. The vehicle was taken back to the dealer and remained with the dealer. The manufacturer was notified of the failure, and the contact was referred to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 1,900.

I was driving at a low rate of speed after leaving my house and the instrument panel (dashboard) screens went completely blank. It was as if the computer system was resetting/rebooting. Within a few seconds, the instrument panel screen started working again and I could see the instrument panel readings. It was unnerving as I had my daughter with me. This is the second time the instrument panel has gone completely blank. The first time was in July 2024, and I filed a report with NHTSA in complaint number 11677778. That complaint generated no recall for my vehicle even though there is a recall NHTSA ID: 23V744000 for 2024 Chevrolet Trax vehicles with the same problem I have now have had twice. Since this problem has occurred twice, and there is already a recall on 2024 Trax vehicles for the problem I am reporting, there is an electrical system issue that should be corrected as it is clearly a safety issue.

My car has been to the dealership over three times to have my digital dominator and my touchscreen looked at as a blackout in the middle of driving I could be using GPS or just talking on Bluetooth and it kicks it back onto my phone then I’m becoming a distracted driver because I have to use my GPS and now I have to pick up my phone and look at my phone until it decides to pick back up on my screen My screen would blackout. This has been three years of dealing with us. General Motors still has no solution to it refused to do a buyback in my car offered me an extra warranty on electrical components but that you can’t even figure out what the issue is. I’m paying almost $700 for a car that I have nothing but issues with.

The contact owns a 2024 Chevrolet Trax. The contact stated that upon starting the vehicle, the instrument panel cluster delayed to display the gauges. The contact stated while driving approximately 30 MPH, the instrument cluster turned black. The contact called an unknown local dealer and was advised to take the vehicle in for a diagnostic test. The vehicle was not yet repaired. The manufacturer was informed of the failure and transferred the contact to the NHTSA Hotline for assistance. The contact researched online and related the failure to NHTSA Campaign Number: 23V744000(Electrical System); however, the VIN was not included in the recall. The failure mileage was approximately 58,000.

•The instrument cluster in front of the driver seat went all black. Wouldn't show lane assistance icon, rpms, speedometer, turn signals, warning lights, adaptive speed control. It would show when I clicked the auto stop on/off button if the auto start was turned on or off. Currently is still installed on vehicle. I'm going to the dealership tomorrow after work to see what they will do. •Safety of myself by not knowing what speed I'm going or if any warning lights turn on including the brake warning light or the tcs light. Safety of others is the same as safety for myself. •so far the problem is intermittent for me. It happened for the first time today after I left the store, then got home and restarted the engine and it still was a completely black instrument panel. Then I turned it off and disconnected the battery and reconnected it and the instrument panel currently is working again after that. •the component hasn't been inspected by anyone yet but I'm bringing it to the dealership after I get off work. •there were no warning lamps, messages, or other symptoms of the problems prior to the failure. I don't know if there were any when it first appeared because the instrument panel is the problem...

The contact owns a 2024 Chevrolet Trax. The contact had received notification of NHTSA Campaign Number: 23V744000 (ELECTRICAL SYSTEM); and the vehicle was taken to a local dealer where the recall repair was performed; however, the contact stated that while driving at various speeds, the instrument panel was blank and failed to display the speedometer. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the battery was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 41,000.

The contact owns a 2024 Chevrolet Trax. The contact stated that upon parking the vehicle on a downward angle, there was an abnormal popping sound coming from the engine. There was no warning light illuminated. In addition, the contact stated that the infotainment screen intermittently went blank while driving at various speeds. The contact stated that on one occasion, while driving 50 MPH and entering a highway, there was a banging sound coming from the vehicle, with white smoke coming from the engine. There was no warning light illuminated. Due to the failure, the contact immediately pulled over and had the vehicle towed to an independent mechanic. The manufacturer was notified of the failure, and the vehicle was towed to a dealer. While at the dealer, the vehicle was diagnosed with engine failure. The contact was then informed that the engine was on backorder, and the vehicle remained with the dealer. The vehicle was not repaired. The failure mileage was approximately 19,000.

When my daughter and I were driving on the highway, the dash lights completely went out while driving at over 60 miles per hour. It was a scary experience. The dash lights came back on a few seconds later. This occurred in July 2024. I brought the vehicle into the dealership on July 23, 2024. I was informed there were no recalls on the vehicle and a computer scan of the vehicle revealed no problem codes. I was told since it is a new vehicle, it might just be a glitch in the system and to bring it in if there are any further problems. When I recently searched for recalls on 2024 Chevrolet Trax, I saw NHTSA ID: 23V744000 which addresses the issue I experienced. When I went to the dealership, I was informed that my specific vehicle (using the VIN) was not identified for recall. I expressed my concern because my daughter drives this car and the recall announcement indicates when the instrument panel goes blank, there is an increased risk of a crash, which I agree with. I would like to be included with the 2024 Chevrolet Trax vehicles already under recall for the experience I had when the car's instrument panel went blank. It is dangerous and I especially do not want my 18 year old daughter driving if it occurs again.

The vehicle shut off completely while driving twice in 24 hours. Lost all power, brakes locked up, first incident on July 26, 2025. Vehicle did restart after and was able to drive home. Would not start, had no power on July 26, 2025. Tow truck came, jump started the vehicle. I pulled out of my driveway to take it to the dealer for service of issue, vehicle shut off as soon as I pressed the brake to stop at a stop sign and lost all power again. Brakes also locked up again after the vehicle lost power. Tow truck transported vehicle to the dealer from there.