NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
354 reports102,000 miles · Apr 22, 2020
Engine
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT STATED WHILE DRIVING 20 MPH, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. TH…
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT STATED WHILE DRIVING 20 MPH, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE VEHICLE WAS THEN TAKEN TO VIDEON CHEVROLET OF PHOENIXVILLE LOCATED AT (600 NUTT RD, PHOENIXVILLE, PA 19460) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
NHTSA ODI #11321924
99,000 miles · Mar 3, 2020
EnginePower Train
MY VEHICLE HAS 99,000 MILES ON IT AND IS OUTSIDE OF THE 5 YEAR WARRANTY PERIOD. MY TIMING CHAIN AND ACTUATORS ARE BEING REPLACED. I HAVE READ THAT THIS IS AN ON GOING ISSUE WITH MY SPECIFIC MOTOR. I HAVE ALWAYS HAD THE OIL CHANGED AT THE DEALERSHIP IN THE TIME AND MILEAGE THAT IS RECOMMENDED. THE TIMING CHAIN PROBLEM CAUSED MY V…
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MY VEHICLE HAS 99,000 MILES ON IT AND IS OUTSIDE OF THE 5 YEAR WARRANTY PERIOD. MY TIMING CHAIN AND ACTUATORS ARE BEING REPLACED. I HAVE READ THAT THIS IS AN ON GOING ISSUE WITH MY SPECIFIC MOTOR. I HAVE ALWAYS HAD THE OIL CHANGED AT THE DEALERSHIP IN THE TIME AND MILEAGE THAT IS RECOMMENDED. THE TIMING CHAIN PROBLEM CAUSED MY VEHICLE TO NOT DRIVE CORRECTLY AND BOG DOWN AND NOT GET POWER WHEN APPLYING THE GAS. WHEN DRIVING HOME ON THE HIGHWAY I APPLIED THE GAS AND THE TRAVERSE SPUTTERED AND WOULD NOT GET UP TO SPEED TO KEEP UP WITH TRAFFIC.
NHTSA ODI #11315774
112,000 miles · Mar 2, 2020
Electronic Stability Control (esc)EngineVehicle Speed Control
WHILE DRIVING THE CAR, THE TRACTION CONTROL TURNS OFF. WHEN THIS MESSAGE COMES ON THE DRIVER INFORMATION PANEL, THE FOLLOWING MESSAGES APPEAR: THE CHECK ENGINE LIGHT COMES ON, ENGINE POWER REDUCED, AND SERVICE STABILITYTRAC SYSTEM. AT THE SAME TIME, WHEN YOU PRESS THE GAS PEDAL, THE CAR DOES NOT ACCELERATE. ALSO, THE CRUISE CO…
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WHILE DRIVING THE CAR, THE TRACTION CONTROL TURNS OFF. WHEN THIS MESSAGE COMES ON THE DRIVER INFORMATION PANEL, THE FOLLOWING MESSAGES APPEAR: THE CHECK ENGINE LIGHT COMES ON, ENGINE POWER REDUCED, AND SERVICE STABILITYTRAC SYSTEM. AT THE SAME TIME, WHEN YOU PRESS THE GAS PEDAL, THE CAR DOES NOT ACCELERATE. ALSO, THE CRUISE CONTROL DOES NOT WORK. THIS HAPPENS WHETHER YOU'RE DRIVING 5 MILES AN HOUR OR 55+ MILES PER HOUR. THIS IS A PROBLEM THAT OCCURS EVERY TIME I DRIVE THE CAR. I HAVE NOTICED THAT IF THE TEMPERATURE IS UNDER 40 DEGREES, IT HAPPENS MORE TIMES THAN WHEN THE TEMPERATURE IS GREATER THAN 40 DEGREES. I LIVE IN PENNSYLVANIA AND THE TEMPERATURE DIPS VERY LOW. I DRIVE A MINIMUM OF 300 MILES A DAY M-F AND THIS IS A VERY DANGEROUS FLAW. I AM REPORTING THIS BECAUSE I HAVE EXHAUSTED ALL OF MY RESOURCES. THE ONLY WAY I HAVE FOUND TO RESET THE TRACTION CONTROL, IS TO PULL OVER, TURN THE CAR OFF, AND WAIT FOR 3-5 MINUTES. THIS WILL RESET THE TRACTION CONTROL BUT IT DOES NOT TURN OFF THE CHECK ENGINE LIGHT.
NHTSA ODI #11315609
75,000 miles · Feb 29, 2020
Seat BeltsSteeringUnknown Or Other
I PURCHASED THIS TRAVERSE BACK IN OCTOBER OF 2019. I HAD IT 2 MONTHS AND IT STARTED WINDING AND THE POWER STEERING WAS MAKING AN AWFUL NOISE I CALLED THE DEALER I PURCHASED IT FROM CASH FOR CARS I'M GRAHAM, NORTH CAROLINA AND THEY TOLD ME THERE'S NOTHING THEY CAN DO. ALSO THE REAR SEAT BELTS IN THE BACK SEAT FELL APART WITHIN A …
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I PURCHASED THIS TRAVERSE BACK IN OCTOBER OF 2019. I HAD IT 2 MONTHS AND IT STARTED WINDING AND THE POWER STEERING WAS MAKING AN AWFUL NOISE I CALLED THE DEALER I PURCHASED IT FROM CASH FOR CARS I'M GRAHAM, NORTH CAROLINA AND THEY TOLD ME THERE'S NOTHING THEY CAN DO. ALSO THE REAR SEAT BELTS IN THE BACK SEAT FELL APART WITHIN A WEEK OF HAVING IT. I PAID 13,000 DOLLARS FOR THE SUV AND I JUST WANT IT SAFE FOR MY CHILDREN.
NHTSA ODI #11315342
116,200 miles · Feb 28, 2020
Engine
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS ALSO EXPERIENCED AT VARIOUS SPEEDS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE FROM A JUMP START. THE VEHICLE WAS TAKEN TO …
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS ALSO EXPERIENCED AT VARIOUS SPEEDS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE FROM A JUMP START. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN MECHANICS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DIAGNOSTIC TROUBLE CODE DETERMINED A FAILURE WITH THE CRANKSHAFT SENSOR. THE CONTACT WAS ALSO INFORMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE WARRANTY EXTENSION FOR THE TIMING CHAIN REPLACEMENT. THE APPROXIMATE FAILURE MILEAGE WAS 116,200.
NHTSA ODI #11312077
165,900 miles · Feb 17, 2020
Engine
WHEN DRIVING CAR FORWARD ON ROADS AND WHEN BACKING UP THE CAR/ENGINE STUTTERS. WHEN IN REVERSE THE CAR HAS CUT OFF, WHEN DRIVING FORWARD THE ENGINE RATTLES WITH A 'TIN LIKE' SOUND. WHEN THE CAR IS IN PARK AND IDLING, IT WILL CUT OFF AT TIMES. UPON RESTARTING THE CHECK ENGINE LIGHT WILL COME ON. THE CHECK ENGINE LIGHT WILL GO OF…
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WHEN DRIVING CAR FORWARD ON ROADS AND WHEN BACKING UP THE CAR/ENGINE STUTTERS. WHEN IN REVERSE THE CAR HAS CUT OFF, WHEN DRIVING FORWARD THE ENGINE RATTLES WITH A 'TIN LIKE' SOUND. WHEN THE CAR IS IN PARK AND IDLING, IT WILL CUT OFF AT TIMES. UPON RESTARTING THE CHECK ENGINE LIGHT WILL COME ON. THE CHECK ENGINE LIGHT WILL GO OFF AND COME ON INTERMITTENTLY. WHEN I TOOK THE CAR IN TO DETERMINE WHAT WAS GOING ON, THE CHECK ENGINE LIGHT HAD GONE OFF AND THE DEALERSHIP WAS NOT ABLE TO DETERMINE THE PROBLEM INITIALLY AND HAD TO KEEP THE CAR OVERNIGHT TO DETERMINE THE DIAGNOSIS THAT THE TIMING CHAIN KIT NEEDED TO BE REPLACED. I WAS TOLD THAT THIS REPAIR WOULD NO LONGER FALL UNDER THE GM WARRANTY. UPON SEARCHING ONLINE AND HAVING MY CAR LOOKED AT BY AN INDEPENDENT REPAIR SHOP, I HAVE FOUND THAT THIS HAS BEEN A RECURRING PROBLEM WITH THE CHEVROLET TRAVERSE AND GM HAS NOT ISSUED A RECALL.
NHTSA ODI #11309724
139,000 miles · Feb 10, 2020
Power Train
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT STATED THE WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE STALL LASTED FOR A FEW SECONDS BEFORE THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE STALL WAS DUE TO AN EL…
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT STATED THE WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE STALL LASTED FOR A FEW SECONDS BEFORE THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE STALL WAS DUE TO AN ELECTRICAL ISSUE. THE CONTACT THEN TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO INFORMED HIM THAT HIS VEHICLE HAD A DEFECTIVE BATTERY. THE CONTACT REPLACED THE BATTERY HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT NOTIFIED A DEALER NOR THE MANUFACTURER OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000.
NHTSA ODI #11308167
Mileage unknown · Jan 31, 2020
Electronic Stability Control (esc)Engine
WHILE DRIVING AT NORMAL TRAFFIC AND HIGHWAY SPEEDS, THE VEHICLE WILL SOMETIMES REDUCE SPEEDS ON ITS OWN AND THE TRANSMISSION WILL DROP TO 2ND GEAR. THE SEVICE ENGINE LIGHT WILL FLASH AND THE DASH WILL READ TRACTION CONTROL OFF. SOMETIMES THE ENGINE WILL ALSO MISFIRE. THE VEHICLE WILL SOMETIMES CORRECT ITSELF AND RETURN TO NORMAL…
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WHILE DRIVING AT NORMAL TRAFFIC AND HIGHWAY SPEEDS, THE VEHICLE WILL SOMETIMES REDUCE SPEEDS ON ITS OWN AND THE TRANSMISSION WILL DROP TO 2ND GEAR. THE SEVICE ENGINE LIGHT WILL FLASH AND THE DASH WILL READ TRACTION CONTROL OFF. SOMETIMES THE ENGINE WILL ALSO MISFIRE. THE VEHICLE WILL SOMETIMES CORRECT ITSELF AND RETURN TO NORMAL DRIVING OR IT HAS TO BE TURNED OFF TO RESET. SOME FORUM USERS SUGGEST REPLACING THE THROTTLE DUE TO CARBON BUILDUP. THIS IS CAN CAUSE CONFUSION WITH A DRIVER WHICH MAY RESULT IN A COLLISION.
NHTSA ODI #11306407
Mileage unknown · Jan 31, 2020
EnginePower Train
THE TIMING CHAIN NEEDS TO BE REPLACED AND IS A KNOWN PROBLEM WITH CHEVROLET EVEN THOUGH THEY HAVE NOT DONE A RECALL. EATS OIL, TICKS AND MY CHECK ENGINE LIGHT IS ON. MY MECHANIC LOOKED AT IT AND SAID IT WAS THE TIMING CHAIN. I DON'T HAVE 3K TO FIX MY CAR.
NHTSA ODI #11306405
104,939 miles · Jan 27, 2020
Electronic Stability Control (esc)Power TrainVehicle Speed Control
WAS BRINGING MY CHILDREN HOME FROM SCHOOL AND ENGINE LIGHT AND TRACTION CONTROL LIGHT CAME ON, REDUCED MY SPEED AND I COULDN'T KEEP UP WITH TRAFFIC SO QUICKLY GOT OFF THE ROAD. LOOKED AT THE DASH AND SAW IT SAID ENGINE POWER REDUCED. TURNED OFF THE CAR FEW SECONDS AND I WAS ABLE TO DRIVE HOME LUCKILY I WASN'T TO FAR.
NHTSA ODI #11302401
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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