NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
354 reportsMileage unknown · Dec 7, 2015
Steering
THIS CAR HAS A VERY COMMON PROBLEM WITH THE STEERING. THE STEERING RACK IS LEAKING WHICH WILL LEAD TO AN INABILITY TO STEER THE CAR EFFECTIVELY. CHEVROLET HAS AN SPECIAL SERVICE #14329 THAT COVERS THIS FOR A NUMBER OF MODEL YEARS INCLUDING 2012 BUT FOR SOME REASON THE VIN FOR MY CAR WAS NOT INCLUDED BUT IT EXHIBITS THE IDENTIC…
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THIS CAR HAS A VERY COMMON PROBLEM WITH THE STEERING. THE STEERING RACK IS LEAKING WHICH WILL LEAD TO AN INABILITY TO STEER THE CAR EFFECTIVELY. CHEVROLET HAS AN SPECIAL SERVICE #14329 THAT COVERS THIS FOR A NUMBER OF MODEL YEARS INCLUDING 2012 BUT FOR SOME REASON THE VIN FOR MY CAR WAS NOT INCLUDED BUT IT EXHIBITS THE IDENTICAL PROBLEM. I NEED GM TO EXPAND IT'S SPECIAL SERVICE TO INCLUDE ALL CARS THAT EXHIBIT THE PROBLEM. THERE ARE MULTIPLE EXAMPLES HERE THAT ILLUSTRATE THE EXTREMELY DANGEROUS ASPECTS OF THIS FAILURE.
NHTSA ODI #10808915
60,000 miles · Nov 16, 2015
Visibility/wiper
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. AFTER STARTING THE VEHICLE, THE WINDSHIELD WIPERS WERE LOOSE AND FAILED TO ACTIVATE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS SERVICED UNDER NH…
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. AFTER STARTING THE VEHICLE, THE WINDSHIELD WIPERS WERE LOOSE AND FAILED TO ACTIVATE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V151000 (VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10790589
Mileage unknown · Nov 7, 2015
Unknown Or Other
THE LIFT GATE FELL AND HIT MY WIFE WHILE UNLOADING GROCERIES. WENT TO DEALER TO REPAIR AND THEY DID NOT HAVE AN ANSWER HOW CHEVY /GM IS GOING TO REPAIR THIS IS A RECALL
NHTSA ODI #10789024
95,000 miles · Nov 4, 2015
SteeringCrash
HARD TO STEER AT LOWER SPEED (WHEN PARKING OR COMING OUT OF PARKING, WHEN TURNING) IN ONE OCCASION I DID HIT ANOTHER VEHICLE WILE TURNING TO MY RIGHT, LUCKILY THERE WERE NOT SERIOUS DAMAGES AND NO INJURIES TO ANY OF THE PARTIES INVOLVED. I CAN BARELY TURN AT LOWER SPEED, I HAVE TAKEN MY VEHICLE TO THE DEALERSHIP AND THEY ARE TE…
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HARD TO STEER AT LOWER SPEED (WHEN PARKING OR COMING OUT OF PARKING, WHEN TURNING) IN ONE OCCASION I DID HIT ANOTHER VEHICLE WILE TURNING TO MY RIGHT, LUCKILY THERE WERE NOT SERIOUS DAMAGES AND NO INJURIES TO ANY OF THE PARTIES INVOLVED. I CAN BARELY TURN AT LOWER SPEED, I HAVE TAKEN MY VEHICLE TO THE DEALERSHIP AND THEY ARE TELLING ME THAT THE POWER STEERING PUMP NEEDS TO BE REPLACED AND THE RACK AND PINION AS WELL. CANNOT AFFORD OVER $3,000.00 IN REPAIR COSTS. I DID A LITTLE BIT OF RESEARCH AND FOUND OUT THAT THERE ARE HUNDREDS OF CHEVY OWNERS WITH SIMILAR PROBLEMS.
NHTSA ODI #10788181
Mileage unknown · Oct 28, 2015
Structure
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSU…
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #10786746
35,000 miles · Oct 23, 2015
Steering
I HAVE A 2012 CHEVY TRAVERSE THAT MADE NOISE WITH TURNING, WAS LEAKING POWER STEERING FLUID AND BECAME VERY DIFFICULT TO STEER WHILE DRIVING. POWER STEERING FLUID WOULD PUDDLE UNDERNEATH THE VEHICLE. I ONLY HAVE A LITTLE OVER 35,000 MILES ON IT. THE BUMPER TO BUMPER WARRANTY EXPIRED IN 6/15. I TOOK IT TO MY MECHANIC WHO DETERMIN…
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I HAVE A 2012 CHEVY TRAVERSE THAT MADE NOISE WITH TURNING, WAS LEAKING POWER STEERING FLUID AND BECAME VERY DIFFICULT TO STEER WHILE DRIVING. POWER STEERING FLUID WOULD PUDDLE UNDERNEATH THE VEHICLE. I ONLY HAVE A LITTLE OVER 35,000 MILES ON IT. THE BUMPER TO BUMPER WARRANTY EXPIRED IN 6/15. I TOOK IT TO MY MECHANIC WHO DETERMINED THAT THE RACK AND PINION NEEDED TO BE REPLACED. I CALLED CHEVY AND THEY STATED THAT THEY WERE UNAWARE OF AN ISSUE OF THIS NATURE WITH MY TYPE OF VEHICLE AND THAT I HAD NO OUTSTANDING RECALLS. THEY STATED I NEEDED TO HAVE IT TOWED (THEY OFFERED TO PAY) TO A DEALERSHIP TO BE ACCURATELY ASSESSED AS IF MY VERY EXPERIENCED MECHANIC WAS NOT ABLE TO DETERMINE THERE WAS AN ISSUE. I WAS TOLD THAT BASED ON MY VIN MY VEHICLE DOESN'T HAVE ANY ISSUES. I TOLD THEM THAT BASED ON MY VEHICLE THE VIN HAS PROBLEMS AND THAT THE VIN DOES NOT PREDICT WHETHER IT WILL HAVE ISSUES. THERE MIGHT NOT BE A RECALL HOWEVER THERE ARE COMPLAINTS TO THE NHTSA AND A CLASS ACTION LAWSUIT. THIS IS A SAFETY ISSUE TO MYSELF, OTHER VEHICLES DRIVING AROUND ME AS WELL AS PEDESTRIANS. I LIVE RIGHT BY AN ELEMETARY SCHOOL. MY STEERING MAKES A HORRIBLE SOUND AND BECOMES VERY DIFFICULT TO STEER WHILE DRIVING.
NHTSA ODI #10785633
41,382 miles · Oct 23, 2015
Electronic Stability Control (esc)
THE BATTERY VOLTAGE DISPLAY ON THE DASH IS READING A BELOW NORMAL READING. BATTERY WAS REPLACED DUE TO THIS. BUT STILL THE DISPLAY IS READING A BELOW NORMAL READING. HAD BATTERY AND ALTERNATOR TESTED, ALL TESTS CONFIRMED BATTERY AND ALTERNATOR WERE FINE AND THERE SHOULD BE NO REASON THE DASH DISPLAY SHOULD BE SHOWING A LOWER REA…
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THE BATTERY VOLTAGE DISPLAY ON THE DASH IS READING A BELOW NORMAL READING. BATTERY WAS REPLACED DUE TO THIS. BUT STILL THE DISPLAY IS READING A BELOW NORMAL READING. HAD BATTERY AND ALTERNATOR TESTED, ALL TESTS CONFIRMED BATTERY AND ALTERNATOR WERE FINE AND THERE SHOULD BE NO REASON THE DASH DISPLAY SHOULD BE SHOWING A LOWER READING. THIS OCCURS AT ALL TIMES, FROM CRANKING, TO IDLING AND DRIVING. AT TIMES THE READING WILL FLUCTUATE INTO THE NORMAL AREA, BUT IT IS BRIEF AND WILL SOON RETURN TO A LOWER READING. THIS OCCURS ALSO AT ALL TIMES ON ALL ROAD SURFACES AND ALL DRIVING CONDITIONS.
NHTSA ODI #10785597
40,029 miles · Oct 23, 2015
Power Train
AT ALL PERIODS OF STOPPING AND APPLYING BRAKES AND PUTTING VEHICLE INTO THE PARK POSITION, THE VEHICLE WILL LUNGE FORWARD, APPROX 4-6 INCHES. THIS HAPPENS OF FLAT SURFACES, INCLINES, ANY AND ALL SURFACES. IT HAS ALMOST CAUSED NUMEROUS FRONT END COLLISIONS. THIS HAPPENS EVERY TIME I APPLY THE BRAKE, THEN ENGAGE VEHICLES TRANSMIS…
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AT ALL PERIODS OF STOPPING AND APPLYING BRAKES AND PUTTING VEHICLE INTO THE PARK POSITION, THE VEHICLE WILL LUNGE FORWARD, APPROX 4-6 INCHES. THIS HAPPENS OF FLAT SURFACES, INCLINES, ANY AND ALL SURFACES. IT HAS ALMOST CAUSED NUMEROUS FRONT END COLLISIONS. THIS HAPPENS EVERY TIME I APPLY THE BRAKE, THEN ENGAGE VEHICLES TRANSMISSION INTO PARK. HAPPENS ON ANY AND ALL ROAD SURFACES. VEHICLE DOES NOT LUNGE WHEN ONLY BRAKE IS APPLIED, BUT WHEN IT IS SHIFTED INTO PARK. AS SOON AS THE PARK IS ENGAGED IT LUNGES. NOTHING I DO CAN STOP THE LUNGE. VERY DANGEROUS AND I WILL RECORD VIDEO OF THIS FOR FUTURE REFERENCES IF NEED BE,
NHTSA ODI #10785591
25,000 miles · Oct 10, 2015
Electronic Stability Control (esc)
I WAS ON A HIGHWAY DRIVING AT A SPEED OF 55 MILES PER HOUR WHEN THE TRACTION CONTROL STABILITY WARNING LIGHT CAME ON AND A MESSAGE OF A REDUCED ENGINE POWER MESSAGE WAS FLASHING CAR LOST SPEED FOR A FEW SECONDS THEN PICKED UP AGAIN. PULLED OVER TURNED CAR OFF FOR A FEW MINUTES. WHEN I TURNED IT BACK ON THE ENGINE LIGHT CAME ON…
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I WAS ON A HIGHWAY DRIVING AT A SPEED OF 55 MILES PER HOUR WHEN THE TRACTION CONTROL STABILITY WARNING LIGHT CAME ON AND A MESSAGE OF A REDUCED ENGINE POWER MESSAGE WAS FLASHING CAR LOST SPEED FOR A FEW SECONDS THEN PICKED UP AGAIN. PULLED OVER TURNED CAR OFF FOR A FEW MINUTES. WHEN I TURNED IT BACK ON THE ENGINE LIGHT CAME ON AND HAS BEEN ON SINCE.
NHTSA ODI #10781284
69,000 miles · Oct 5, 2015
Steering
MY CHEVY TRAVERSE WAS HARD TO STEER, ALMOST IMPOSSIBLE TO DRIVE. I HAD FLUID ON MY GARAGE FLOOR, LUCKILY I LIVE A MILE FROM THE DEALER. AFTER CHECKING THE VEHICLE THEY FOLLOWED THE LEAK AND STATED THAT I NEEDED A NEW RACK AND PINION, POWER STEERING PUMP AND THEN AN ALIGNMENT. TOTAL BILL $ 2,600 AND THEY WERE NOT SURE IF THIS FIX…
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MY CHEVY TRAVERSE WAS HARD TO STEER, ALMOST IMPOSSIBLE TO DRIVE. I HAD FLUID ON MY GARAGE FLOOR, LUCKILY I LIVE A MILE FROM THE DEALER. AFTER CHECKING THE VEHICLE THEY FOLLOWED THE LEAK AND STATED THAT I NEEDED A NEW RACK AND PINION, POWER STEERING PUMP AND THEN AN ALIGNMENT. TOTAL BILL $ 2,600 AND THEY WERE NOT SURE IF THIS FIX WOULD THE PROBLEM. THEY STATED THAT THEY NEVER SAW SUCH A PROBLEM IN A VEHICLE THAT HAD LESS THAN 70,000 MILES. OF COURSE THE ORIGINAL WARRANTY HAD EXPIRED AND THE EXTENDED WARRANTY. I BOUGHT THE VEHICLE USED. THE DEALER GAVE ME THE OPTION OF JUST DOING THE RACK AND PINION AND TAKING MY CHANCES WITH THE POWER STEERING PUMP. I DECLINED ALL WORK AND HAD MY MECHANIC DO THE RACK AND PINION AND IT WAS STILL NOT CHEAP. AND I HAD TO GO TO MIDAS TO GET THE ALIGNMENT. HOWEVER THE VEHICLE STILL WHINES AND TURNS ARE STILL HARD, YOU WOULD THINK THAT A VEHICLE THAT COST OVER $30K WOULD BE BUILT BETTER....I BELIEVE I HAVE HAD 3 RECALLS AND I AM WAITING ON PARTS FOR ANOTHER ONE. A CO-WORKER TOLD ME THE SAME EXACT ISSUE WITH HIS LATE MODEL TRAVERSE AND CLASS ACTION SUITS.....HOW MANY PEOPLE HAVE TO HAVE THIS ISSUE OR DIE BEFORE A RECALL IS MADE. I AM CONCERNED THAT I WILL BE IN A SITUATION AND NOT ABLE TO CONTROL THE VEHICLE.
NHTSA ODI #10779973
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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