LIFTGATE MAKES A LOUD CLUNKING NOISE THEN FALLS DOWN VERY QUICKLY WITH ALOT OF FORCE.
2012 Chevrolet Traverse
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2012 Chevrolet Traverse do not stand out strongly from the model-year median of 302.
About this comparison →How this year compares
Owner complaints by model year
Compare all Traverse years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
285 reports with mileage · 69 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 115 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electronic Stability Control (esc). Review the 84 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Steering. Review the 62 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
354 reportsBACK HATCH DOES NOT STAY OPEN, WILL SUDDENLY FALL AND HIT YOU IN THE HEAD. OTHER 2012 HAVE ALREADY BEEN RECALLED FOR THE SAME ISSUE
WITHOUT ANY WARNING GOT THE FOLLOWING MESSAGES: TRACTION CONTROL OFF, SERVICE STABILITY TRAK,SERVICE TRACTION CONTROL, ENGINE POWER IS REDUCED. THEN THE CHECK ENGINE LIGHT WENT ON AND I WAS TOLD IT WAS THE CAMSHAFT CORRELATION. I'VE LOOKED ON LINE AND HAVE NOTICED MANY TRAVERSE OWNERS ARE HAVING THIS PROBLEM WHERE THE CAR SLOWS…
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WITHOUT ANY WARNING GOT THE FOLLOWING MESSAGES: TRACTION CONTROL OFF, SERVICE STABILITY TRAK,SERVICE TRACTION CONTROL, ENGINE POWER IS REDUCED. THEN THE CHECK ENGINE LIGHT WENT ON AND I WAS TOLD IT WAS THE CAMSHAFT CORRELATION. I'VE LOOKED ON LINE AND HAVE NOTICED MANY TRAVERSE OWNERS ARE HAVING THIS PROBLEM WHERE THE CAR SLOWS DOWN TO A HALT IN THE MIDDLE OF THE ROAD OR REFUSES TO GO FASTER THAN 25 MILES PER HOUR. WE PURCHASED THIS VEHICLE AS A CERTIFIED PRE-OWNED 4 YEARS AGO AND IT DOES'NT EVEN HAVE 100,000 MILES ON IT. I WAS ON THE ROAD WHEN THE MESSAGES CAME ON AND I HAD TO QUICKLY PULL IN TO A GAS STATION BECAUSE I WAS DRIVING ON A 55 MILE AN HOUR ROAD AND THE CAR QUICKLY SLOWED DOWN TO AROUND 25MPH.
TL* THE CONTACT OWNED A 2012 CHEVROLET TRAVERSE. WHILE THE VEHICLE WAS PARKED AT A GROCERY STORE, THE ENGINE CAUGHT ON FIRE. THE CONTACT STATED THAT THE ENTIRE FRONT END OF THE VEHICLE AND THE ENGINE WERE BADLY BURNED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED. THE CONTACT STATED THAT HE WAS NOT AWAR…
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TL* THE CONTACT OWNED A 2012 CHEVROLET TRAVERSE. WHILE THE VEHICLE WAS PARKED AT A GROCERY STORE, THE ENGINE CAUGHT ON FIRE. THE CONTACT STATED THAT THE ENTIRE FRONT END OF THE VEHICLE AND THE ENGINE WERE BADLY BURNED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED. THE CONTACT STATED THAT HE WAS NOT AWARE OF ANY WARNING INDICATORS BEING ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
I JUST PURCHASED THIS VEHICLE 2 WEEKS AGO FROM TAYLOR CHEVROLET. IT HAS ALREADY BEEN IN THE DEALERSHIP TWICE FOR SOME SENSOR ISSUES THAT THEY KNEW ABOUT WHEN IT WAS SOLD TO ME AND SAID THEY WERE GOING TO FIX WHEN "A PART CAME IN" THEY NEVER CALLED SO I HAD TO CONTACT THEM WHEN THE TRUCK STARTED HAVING ISSUES. THIS IS WHERE I HA…
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I JUST PURCHASED THIS VEHICLE 2 WEEKS AGO FROM TAYLOR CHEVROLET. IT HAS ALREADY BEEN IN THE DEALERSHIP TWICE FOR SOME SENSOR ISSUES THAT THEY KNEW ABOUT WHEN IT WAS SOLD TO ME AND SAID THEY WERE GOING TO FIX WHEN "A PART CAME IN" THEY NEVER CALLED SO I HAD TO CONTACT THEM WHEN THE TRUCK STARTED HAVING ISSUES. THIS IS WHERE I HAVE THE BIGGEST PROBLEM I ALMOST LOST MY LIFE TODAY WHEN A SEMI ALMOST HIT ME WHILE DRIVING BECAUSE THE STABILITRAK SYSTEM COMPLETELY WENT OUT WHICH APPARENTLY IS AN ISSUE ON THESE TRUCKS THAT IS NOT BEING ADDRESSED. THE CONTROL PANEL IS DISPLAYING SERVICE STABILITRAK AND ENGINE LOSING POWER. I LOST A DAY OF WORK SO FAR AND NEED MY VEHICLE TO MAINTAIN MY BILLS AND KEEP MY JOB. THIS ALL HAPPENED ONE DAY AFTER GETTING MY TRUCK BACK FROM BEING SERVICED
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHEN THE GEAR WAS SHIFTED INTO REVERSE, THE VEHICLE FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT AN UNKNOWN PART RELATED TO THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT…
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHEN THE GEAR WAS SHIFTED INTO REVERSE, THE VEHICLE FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT AN UNKNOWN PART RELATED TO THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
WHILE MOVING THE VEHICLE JERKS AS IF SOMETHING IS GOING ON WITH TRANSMISSION. IT HAS BEEN CHECKED AND ALL IS OK. CHECK ENGINE GIVES CODES AND THEN THEY DISAPPEAR. THE LIGHTS FLICKER INSIDE AND OUT. THESE SYMPTOMS COME AND GO. SEVERAL MECHANICS HAVE CHECKED OUT THIS VEHICLE AND CANT FIND ANYTHING WRONG WITH VEHICLE. ALSO T…
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WHILE MOVING THE VEHICLE JERKS AS IF SOMETHING IS GOING ON WITH TRANSMISSION. IT HAS BEEN CHECKED AND ALL IS OK. CHECK ENGINE GIVES CODES AND THEN THEY DISAPPEAR. THE LIGHTS FLICKER INSIDE AND OUT. THESE SYMPTOMS COME AND GO. SEVERAL MECHANICS HAVE CHECKED OUT THIS VEHICLE AND CANT FIND ANYTHING WRONG WITH VEHICLE. ALSO TOOK VEHICLE BACK TO CHEVROLET. ALSO THE VEHICLE IS BEING ILLEGALLY MONITORED AND TRACKED. THIS COULD BE CAUSING ALL ISSUES WITH VEHICLE.
MY CAR HAS BEEN VERY WELL TAKEN CARE OF AND STILL IS ONLY AT 70,000 MILES. PRIOR TO A 1000 MILE ROAD TIME WITH MY HUSBAND AND TWO CHILDREN I WENT IN FOR A REGULAR MAINTENANCE AND TO PREP FOR THE TRIP. AFTER GETTING BACK MY STRUTS WENT OUT, APPARENTLY A CHEVY DEFECT. AFTER PAYING UPWARDS OF $1,000.00 TO REPLACE AND CHECK EVERYTHI…
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MY CAR HAS BEEN VERY WELL TAKEN CARE OF AND STILL IS ONLY AT 70,000 MILES. PRIOR TO A 1000 MILE ROAD TIME WITH MY HUSBAND AND TWO CHILDREN I WENT IN FOR A REGULAR MAINTENANCE AND TO PREP FOR THE TRIP. AFTER GETTING BACK MY STRUTS WENT OUT, APPARENTLY A CHEVY DEFECT. AFTER PAYING UPWARDS OF $1,000.00 TO REPLACE AND CHECK EVERYTHING WE HEADED ON THE ROAD. NO LESS THAT 60 MILES FROM HOME, WHILE GOING 65 ON THE FREEWAY, MY CAR LOST ALL POWER. POWER STEERING, AC, THE WHOLE THING JUST SHUT DOWN! WE BARELY MADE IT TO THE SIDE OF THE FREEWAY TO BE SAFE FROM THE TRAFFIC, AGAIN, MY CHILDREN ARE IN THIS CAR IN 90+ DEGREE WEATHER ON THE SIDE OF A FREEWAY! I AM NOW IN THE PROCESS AND FINDING OUT THAT CHEVY, AMERICAN MADE CRAP, HAS HAD THIS HAPPEN BEFORE TO FAMILIES, PUTTING THEM AT RISK, LEAVING THEM STRANDED AND HAS NOT DONE ANY RECALLS ON THIS DANGEROUS MATTER. THE CAR DIDN'T SLOW DOWN, IT LOST POWER, IT LOST EVERYTHING AND WE WOULD HAVE BE SLAMMED BY MULTIPLE OTHER CARS IF MY HUSBAND DIDN'T MAKE A FAST MOVE OFF THE FREEWAY. HOW CAN A LONG TIME, AGAIN AMERICAN, CAR MANUFACTURER PRODUCE SUCH A DEFECTIVE VEHICLE THAT CAN'T EVEN MAKE IT TO 100K MILES? SO NOW I AM PAYING ON A VEHICLE THAT I DON'T EVEN KNOW WHAT WILL COST BECAUSE I HAVE TO TOW IT TO SOMEONE WHILE STILL MAKING PAYMENTS. DO NOT BUY CHEVY!
I WAS DRIVING WITH MY CHILDREN WHILE EXITING A HIGHWAY OFF-RAMP, AND OUR CHEVY TRAVERSE SUDDENLY MALFUNCTIONED AND I TEMPORARILY LOST POWER STEERING/CONTROL OF THE CAR, HAD NO ACCELERATION, AND ALL INSTRUMENTS WENT WONKY (TURNING ON/OFF, GOING BACK AND FORTH). I WAS FORCED TO PULL OFF THE HIGHWAY OFF-RAMP ONTO A DANGEROUSLY NAR…
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I WAS DRIVING WITH MY CHILDREN WHILE EXITING A HIGHWAY OFF-RAMP, AND OUR CHEVY TRAVERSE SUDDENLY MALFUNCTIONED AND I TEMPORARILY LOST POWER STEERING/CONTROL OF THE CAR, HAD NO ACCELERATION, AND ALL INSTRUMENTS WENT WONKY (TURNING ON/OFF, GOING BACK AND FORTH). I WAS FORCED TO PULL OFF THE HIGHWAY OFF-RAMP ONTO A DANGEROUSLY NARROW SHOULDER WITH MINIMAL ROOM, AND HAD TO COAST THE CAR TO THE END OF THE OFF-RAMP-- AND THEN WAS STUCK AT THE OFF RAMP AT A RED LIGHT IN RUSH-HOUR TRAFFIC. AFTER TOWING THE VEHICLE TO THE DEALERSHIP, WE REPLACED THE BATTERY AT THE SUGGESTION OF OUR LOCAL CHEVY DEALERSHIP. THEN ABOUT 4 MONTHS LATER, THE PROBLEM HAS HAPPENED AGAIN AS I WAS EXITING OUR DRIVEWAY ON MY WAY TO WORK. WE HAD IT TOWED TO OUR LOCAL CHEVY DEALERSHIP, AND AFTER 4 DAYS OF RUNNING DIAGNOSTICS AND TEST DRIVING IT, THEY FINALLY CONCLUDED IT WAS A FAULTY TRANSMISSION MODULE. WE NOW HAVE TO PAY $ 1,700.00 OUT OF POCKET TO REPAIR THE CAR, AS WERE ONE YEAR OVER THE 5 YEAR WARRANTY (BUT ONLY 55K MILES ON THE CAR). AT THE TIME THIS HAPPENED, OUR TRAVERSE ONLY HAD APPROX. 57K MILES ON IT.
MY TRAVERSE CAME TO SUDDEN STOP IN MIDDLE OF ROAD WITH NO WARNING. I HAD IT TOW TO A MECHANIC WHO FOUND THE ENGINE HAD SEIZED. NO LIGHTS, NO NOISE, ONSTAR DIAGNOSTIC CHECK WAS CLEAR. TRAVERSE HAD 82K MILES. WITH RESEARCH AND TALKING TO MULTIPLE CHEVY DEALERSHIP MECHANICS, THIS IS A KNOWN PROBLEM HAPPENING WITH TRAVERSE. I W…
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MY TRAVERSE CAME TO SUDDEN STOP IN MIDDLE OF ROAD WITH NO WARNING. I HAD IT TOW TO A MECHANIC WHO FOUND THE ENGINE HAD SEIZED. NO LIGHTS, NO NOISE, ONSTAR DIAGNOSTIC CHECK WAS CLEAR. TRAVERSE HAD 82K MILES. WITH RESEARCH AND TALKING TO MULTIPLE CHEVY DEALERSHIP MECHANICS, THIS IS A KNOWN PROBLEM HAPPENING WITH TRAVERSE. I WAS LUCKY NOT TO BE DRIVING ON THE INTERSTATE, LUCKY I WAS DRIVING ON A SIDE STREET GOING 25 MILES. I HAD MY CHILDREN WITH ME!!! THIS COULD HAVE CAUSED DEATH TO MY FAMILY!!! THIS IS A DEATH TRAP AND NEEDS TO BE RECALLED BEFORE THERE ARE SERIOUS INJURIES UP TO AND INCLUDING DEATH! PLEASE FOR THE SAFETY OF OUR CHILDREN LOOK DEEPER INTO THE ISSUE WITH THE ENGINE.
Official recalls
521V246000 · Air Bags:critical Fasteners
Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
15V415000 · Structure:body:hatchback/liftgate
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
14V266000 · Seat Belts
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
14V118000 · Air Bags:side/window
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
12V151000 · Visibility:windshield Wiper/washer:linkages
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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