NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
62 reportsClear category filter63,714 miles · Aug 30, 2016
Steering
63,000 MILES POWER STEERING RACK AND PINION REPLACED AS HAD LEAK. WAS TOLD BY CHEVY DEALER THIS WOULD BE $1700 TO REPAIR. WENT TO LOCAL AUTO SHOP AND HAD REPLACED FOR $1300. 2WKS LATER THE POWER STEERING PUMP FAILED WHILE DRIVING WITH DIFFICULTY TO STEER. LOCAL AUTO SHOP REFERRED US TO CHEVY DEALER AS THIS IS A KNOWN ISSUE …
Read full complaint
63,000 MILES POWER STEERING RACK AND PINION REPLACED AS HAD LEAK. WAS TOLD BY CHEVY DEALER THIS WOULD BE $1700 TO REPAIR. WENT TO LOCAL AUTO SHOP AND HAD REPLACED FOR $1300. 2WKS LATER THE POWER STEERING PUMP FAILED WHILE DRIVING WITH DIFFICULTY TO STEER. LOCAL AUTO SHOP REFERRED US TO CHEVY DEALER AS THIS IS A KNOWN ISSUE WITH THIS VEHICLE AND SUGGESTED WE ASK FOR FINANCIAL ASSISTANCE. CONTACTED CHEVY DEALER WAS TOLD POWER STEERING UP WOULD BE $1300 TO REPAIR, REQUESTED FINANCIAL ASSISTANCE BEING THIS A KNOWN ISSUE. CHEVROLET CUSTOMER SERVICE FILED CLAIM, WAS ONLY ABLE TO GET 10% OFF COST OF REPLACEMENT OF POWER STEERING PUMP AT CHEVY DEALER. CHEVY DEALER DECLINED MY REQUEST TO CONTACT THE DISTRICT REP CONCERNING THIS MATTER AND ALSO CHEVY CUSTOMER SERVICE SAID THIS IS ALL THEY COULD DO FOR US. CONSIDERING THE CHEVY TRAVERSE MADE 2011 ARE PART OF A STEERING RECALL, I WOULD LIKE CHEVROLET TO ADD THE 2012 MODEL TO THIS RECALL FOR SAFETY REASONS AND ALL THE COMPLAINTS OF THIS ISSUE WITH THIS YEAR MODEL NOTED ON THE INTERNET. I WAS DRIVING IN THE VEHICLE WITH MY GRANDMOTHER WHO TURNED 94 YRS OLD THAT SAME DAY. I HAVE 3 YOUNG CHILDREN UNDER 5YEARS OLD WHO HAD DRIVEN IN THIS VEHICLE. MY CONCERN IS THAT CHEVROLET IS WAITING FOR A CATASTROPHIC EVENT WITH THIS SAFETY ISSUE BEFORE THEY RECALL THE STEERING ISSUES FOR 2012 CHEVY TRAVERSE.
NHTSA ODI #10899606
99,800 miles · Aug 19, 2016
Electrical SystemElectronic Stability Control (esc)Steering
I BOUGHT THIS CAR USED IN APRIL 2016, WITHIN 72 HOURS I NOTICED IT WAS MAKING SOME HORRIBLE NOISES. MY FAMILY MECHANIC SAID THE IDLER BELT TENSIONER WAS BAD, MULTI MOTOR ISSUES, 2 FUSES WERE BLOWN, 2 BAD WINDOW MOTORS, AC WAS NOT SUPER COLD AND THE AIRBAG RECALLS WERE ALL STILL PRESENT. I TOOK IT BACK TO THE DEALER TO GET SERVIC…
Read full complaint
I BOUGHT THIS CAR USED IN APRIL 2016, WITHIN 72 HOURS I NOTICED IT WAS MAKING SOME HORRIBLE NOISES. MY FAMILY MECHANIC SAID THE IDLER BELT TENSIONER WAS BAD, MULTI MOTOR ISSUES, 2 FUSES WERE BLOWN, 2 BAD WINDOW MOTORS, AC WAS NOT SUPER COLD AND THE AIRBAG RECALLS WERE ALL STILL PRESENT. I TOOK IT BACK TO THE DEALER TO GET SERVICED AND ONE OF THE EMPLOYEES WRECKED IT IN SERVICE AND NO ONE TOLD ME SO I FOUND IT WHEN I GOT HOME, THEY KEPT MY CAR FOR CLOSE TO 5 WEEKS TO REPAIR IT AND THEN TAKE IT TO AN AUTOBODY SHOP SINCE THE DENT WAS BAD ENOUGH WERE THE REAR QUARTER PANEL NEEDED TO BE REPLACED. NOW THAT I HAVE IT BACK, I HAVE EXPERIENCED MULTI TIMES WHERE THE POWER STEERING GOES OUT IN THE RAIN. AND TODAY THE AC STOPPED WORKING. I AM NOT SAYING THIS IS THE CASE FOR EVERYONE BUT AFTER RESEARCHING IT, IT DOES APPEAR I AM NOT THE ONLY ONE WITH NEGATIVE COMMENTS ABOUT THESE CHEAPLY MADE "AMERICAN" SUV'S. I AM A SINGLE MOTHER AND ALTHOUGH I MAKE GOOD MONEY- I DO NOT HAVE ENOUGH SAVED UP TO TAKE IT BACK TO THE SHOP FOR REPAIRS. I AM EXTREMELY DISAPPOINTED IN THE DEALERSHIP AND CHEVY.
NHTSA ODI #10897118
77,000 miles · Aug 4, 2016
Steering
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHILE HAVING THE VEHICLE SERVICED, THE TECHNICIAN STATED THAT THE POWER STEERING PUMP AND RACK AND PINION FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
NHTSA ODI #10893099
76,900 miles · Jun 14, 2016
Steering
MY WIFE AND I PURCHASED A USED 2012 TRAVERSE WITH 56,000MI ON IT LAST SUMMER. WE NOW HAVE 76,000MI ON IT, AND JUST RECENTLY WE HAVE EXPERIENCED THE POWER STEERING LOSS THAT MANY OTHER TRAVERSE OWNERS HAVE BEEN COMPLAINING ABOUT ONLINE. I AM GLAD TO KNOW THAT WE ARE NOT THE ONLY PEOPLE TO EXPERIENCE THIS ISSUE - AND I AM VERY DIS…
Read full complaint
MY WIFE AND I PURCHASED A USED 2012 TRAVERSE WITH 56,000MI ON IT LAST SUMMER. WE NOW HAVE 76,000MI ON IT, AND JUST RECENTLY WE HAVE EXPERIENCED THE POWER STEERING LOSS THAT MANY OTHER TRAVERSE OWNERS HAVE BEEN COMPLAINING ABOUT ONLINE. I AM GLAD TO KNOW THAT WE ARE NOT THE ONLY PEOPLE TO EXPERIENCE THIS ISSUE - AND I AM VERY DISAPPOINTED IN GM THAT THERE HAS BEEN AN ISSUE WITH THE POWER STEERING SYSTEMS ON THESE VEHICLES AND THERE HAS NOT BEEN A SAFETY RECALL ISSUED. THIS MOST RECENTLY HAPPENED TO MY WIFE WHILE PULLING OUT OF OUR DRIVEWAY ONTO A BUSY ROAD - POWER STEERING COMPLETELY WENT AWAY. UNABLE TO STEER THE VEHICLE, SHE ENDED UP IN THE OPPOSITE LANE WITH ONCOMING TRAFFIC - SLAMMED ON THE BRAKES AND QUICKLY PUT THE VEHICLE IN REVERSE AND BACKED INTO THE FRONT YARD AND PARKED THE VEHICLE. AFTER ALL THE COMPLAINTS FOUND ONLINE WITH THIS ISSUE I AM SURPRISED NOBODY HAS GOTTEN KILLED YET BECAUSE OF THIS - OR MAYBE THEY HAVE AND THEY JUST AREN'T HERE TO TELL US WHY THEY PULLED OUT INTO ONCOMING TRAFFIC DUE TO THE FACT THE POWER STEERING QUIT WORKING AND THEY COULDN'T STEER THEIR VEHICLE. I HOPE GM WILL TAKE ACTION AGAINST THIS ISSUE BEFORE IT AFFECTS ME PERSONALLY. BEST REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10874279
Mileage unknown · Jun 10, 2016
Air BagsEngineSteering
"TAKATA RECALL" I RECENTLY PURCHASED A 2012 CHEVROLET TAVERSE WITH 35,000 MILES FROM SUPREME CHEVROLET CADILLAC OF PLAQUEMINE ON 5/23/2016. THE ENGINE LIGHT HAS BEEN ON FOR A LITTLE OVER A WEEK NOW, THE "SERVICE AIRBAG" SHOWS ON THE DASHBOARD, THE AIRBAG LIGHT IS ON, THE STEERING WHEEL ALIGNMENT IS OFF, THE PASSENGER WINDOW POWE…
Read full complaint
"TAKATA RECALL" I RECENTLY PURCHASED A 2012 CHEVROLET TAVERSE WITH 35,000 MILES FROM SUPREME CHEVROLET CADILLAC OF PLAQUEMINE ON 5/23/2016. THE ENGINE LIGHT HAS BEEN ON FOR A LITTLE OVER A WEEK NOW, THE "SERVICE AIRBAG" SHOWS ON THE DASHBOARD, THE AIRBAG LIGHT IS ON, THE STEERING WHEEL ALIGNMENT IS OFF, THE PASSENGER WINDOW POWER BUTTON ON THE DRIVER SIDE WANT ROLL THE WINDOW DOWN AT TIMES, THEIR IS A NOISE WHEN THE AIR IS ON AND ALSO WHEN I TURN IT OFF, AND GETS WORSE WHEN I MOVE THE STEERING WHEEL.. MY CAR WAS PARKED IN MY DRIVEWAY WHEN I NOTICED THE LIGHTS FOR THE AIRBAG AND ENGINE, IT WAS IN MOTION WHEN I NOTICED THE BUTTON FOR THE WINDOW, THE STEERING WHEEL ALIGNMENT WAS OFF, AND THE NOISE BEING MADE. THEIR WAS A RECALL ON 2012 CHEVROLET TRAVERSE IN DECEMBER OF 2015 AND EARLIER IN 2015, IM NOT SURE HOW LONG A RECALL LAST BUT IF I AM GONNA PAY ALMOST $41,000 FOR THIS VEHICLE I WOULD LIKE FOR NOT ONLY MYSELF BUT MY 3 CHILDREN AND FIANCE TO FEEL SAFE RIDING IN IT. IF THERE IS ANYTHING ELSE I NEED TO EXPLAIN FEEL FREE TO CONTACT ME..
NHTSA ODI #10873572
Mileage unknown · May 10, 2016
Steering
I WENT LOCAL CHEVY DEALER FOR TRASMITION WORK AND ENDING FIXING. TRANSMITION AND MOTOR ALSO A POWER STEERING HOUSE AND NOW STARED LIKING FROM THE POWER STEERING RACK IT COST ME 2300 DOLLS AND FM DON'T WANTED REMPLACE IT AND FM REPRESENTATIVE DONT WANT TO HELP ME.
NHTSA ODI #10864300
85,000 miles · Apr 11, 2016
Steering
TAKATA RECALL- WHILE TURNING AT A LOW RATE OF SPEED, THE STEERING WILL LOCKS UP AND YOU CAN NOT TURN. I HAVE TO PUT MY CAR IN PARK AND THEN SHUT IT OFF , THEN I RESTART IT, AND IT WILL TURN. THIS IS A MAJOR SAFETY ISSUE. MY 16 YEAR OLD, WHO JUST GOT HIS LICENSE DISCOVERED THIS. I THOUGHT HE WAS DOING SOMETHING WRONG, TIL I DRO…
Read full complaint
TAKATA RECALL- WHILE TURNING AT A LOW RATE OF SPEED, THE STEERING WILL LOCKS UP AND YOU CAN NOT TURN. I HAVE TO PUT MY CAR IN PARK AND THEN SHUT IT OFF , THEN I RESTART IT, AND IT WILL TURN. THIS IS A MAJOR SAFETY ISSUE. MY 16 YEAR OLD, WHO JUST GOT HIS LICENSE DISCOVERED THIS. I THOUGHT HE WAS DOING SOMETHING WRONG, TIL I DROVE IT TODAY, AND IT HAPPENED TO ME. TALK ABOUT SCARY?!!! WHAT IF I WAS TURNING INTO ONCOMING TRAFFIC, I WOULD HAVE BEEN HIT FOR SURE. I HAVE READ NUMEROUS COMPLAINTS INVOLVING THIS. WHY ARE THEY NOT FIXING THE ISSUE. ARE YOU WAITING FOR SOMEONE TO DIE? THEN YOU WILL FIX THE ISSUE? MAJOR SAFETY ISSUE!!!!!!!!!!!!!
NHTSA ODI #10854876
54,000 miles · Mar 29, 2016
Electrical SystemSteering
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO CONTROL. THE CONTACT STATED THAT THE VEHICLE BEGAN TO SWAY TO THE LEFT AND RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS …
Read full complaint
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO CONTROL. THE CONTACT STATED THAT THE VEHICLE BEGAN TO SWAY TO THE LEFT AND RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
NHTSA ODI #10852311
55,593 miles · Mar 22, 2016
Steering
POWER STEERING LEAK
NHTSA ODI #10851143
Mileage unknown · Jan 21, 2016
Steering
AFTER ROUTINE INSPECTION AND AN ALIGNMENT IT WAS REPORTED TO US BY THE DEALERSHIP THAT THE STEERING SYSTEM WAS LEAKING, SPECIFICALLY FROM A VALVE ISSUE. THIS HAS BEEN IDENTIFIED ALREADY BY GM IN A SERVICE CALL REPORTED FROM ANOTHER USER: SERVICE #14329 FROM GM. APPARENTLY THIS IS A COMMON PROBLEM IN GM MODELS, BUT IT HAS NOT …
Read full complaint
AFTER ROUTINE INSPECTION AND AN ALIGNMENT IT WAS REPORTED TO US BY THE DEALERSHIP THAT THE STEERING SYSTEM WAS LEAKING, SPECIFICALLY FROM A VALVE ISSUE. THIS HAS BEEN IDENTIFIED ALREADY BY GM IN A SERVICE CALL REPORTED FROM ANOTHER USER: SERVICE #14329 FROM GM. APPARENTLY THIS IS A COMMON PROBLEM IN GM MODELS, BUT IT HAS NOT BEEN APPLIED TO TRAVERSE RECALLS. REQUEST THAT THIS IS ELEVATED AND GM ISSUES A COMPLETE RECALL/REIMBURSEMENT FOR ALL VEHICLES WITH THIS STEERING LEAK TO SPECIFICALLY INCLUDE TRAVERSE/ACADIA MODELS.
NHTSA ODI #10821560
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Illustration