NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
115 reportsClear category filter95,000 miles · May 26, 2021
Engine
The contact owns a 2012 Chevrolet Traverse. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to three different independent mechanics and on all three occasions, it was diagnosed that the timing chain failed and needed to be replaced. The vehicle was not …
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The contact owns a 2012 Chevrolet Traverse. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to three different independent mechanics and on all three occasions, it was diagnosed that the timing chain failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 95,000.
NHTSA ODI #11418664
165 miles · Apr 30, 2021
Electrical SystemEngineFuel/propulsion System
DASH IS THROWING DIFFERENT CODES SUCH AS SERVICE AND CHECK TRACTION CONTROL, STABILITRACK, AIR BAG, AND AT TIMES WHILE DRIVING IT WILL SAY REDUCED ENGINE POWER AND MY FOOT WOULD BE ON GAS NOT WANTING TO BARELY MOVE. ONE TIME I ALMOST GOT HIT. OTHER SEVERAL TIMES I WAS ABLE TO PULL OVER AND WE WOULD HAVE TO DISCONNECT BATTERY WAI…
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DASH IS THROWING DIFFERENT CODES SUCH AS SERVICE AND CHECK TRACTION CONTROL, STABILITRACK, AIR BAG, AND AT TIMES WHILE DRIVING IT WILL SAY REDUCED ENGINE POWER AND MY FOOT WOULD BE ON GAS NOT WANTING TO BARELY MOVE. ONE TIME I ALMOST GOT HIT. OTHER SEVERAL TIMES I WAS ABLE TO PULL OVER AND WE WOULD HAVE TO DISCONNECT BATTERY WAIT A LITTLE AND CAR WOULD BE OK AGAIN. I HAVE BEEN EXPERIENCING PROBLEMS WITH THIS CAR THAT IT MAKES ME NOT WANT TO DRIVE IT AND THANK GOD WE HAVE ANOTHER CAR. I AM ALSO EXPERIENCING CATALYTIC CONVERTER ISSUES FOR THE 4TH TIME. CAR FEELS AT TIMES LIKE IT IS BOGGING WHEN ON GAS PEDDLE AS IF SOMETHING HAD A CLOG IN IT AND STARTS PULSATING. CHECK ENGINE LIGHT IS ALSO ON.
NHTSA ODI #11414663
82,675 miles · Apr 29, 2021
Engine
MY MECHANIC REPLACED MY A/C REFRIGERANT HOSE DUE TO A LEAK AND MY A/C CONDITIONING COMPRESSOR. HE SAID THAT HE HAS REPLACED THE SAME PARTS ON A NUMBER OF OTHER VEHICLES SIMILAR TO MY 2012 CHEVY TRAVERSE. HE SAID THE DAMAGE TO THE A/C REFRIGERANT HOSE WAS DUE TO A BAD DESIGN WHERE A BRACKET IS LOCATED TOO CLOSE TO THE A/C REFRIGE…
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MY MECHANIC REPLACED MY A/C REFRIGERANT HOSE DUE TO A LEAK AND MY A/C CONDITIONING COMPRESSOR. HE SAID THAT HE HAS REPLACED THE SAME PARTS ON A NUMBER OF OTHER VEHICLES SIMILAR TO MY 2012 CHEVY TRAVERSE. HE SAID THE DAMAGE TO THE A/C REFRIGERANT HOSE WAS DUE TO A BAD DESIGN WHERE A BRACKET IS LOCATED TOO CLOSE TO THE A/C REFRIGERANT HOSE.
NHTSA ODI #11414540
165,000 miles · Apr 12, 2021
Engine
CHECK ENGINE LIGHT CAME ON HAD THE CODES CHECKED AND I HAD THE ENGINE TAKEN APART TWICE BECAUSE THE TIMING CHAIN HAD JUMPED CAUSING IT TO RUN ROUGH AND LIGHT CAME BACK HAD TO DO AGAIN AND IT WAS FINE FOR A FEW MONTHS BUT MECHANIC SAID THE ENGINE IS THE SAME AS THE ENCLAVE AND ACADIA WHICH BOTH HAVE HAD RECALLS ON THIS ISSUE. THI…
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CHECK ENGINE LIGHT CAME ON HAD THE CODES CHECKED AND I HAD THE ENGINE TAKEN APART TWICE BECAUSE THE TIMING CHAIN HAD JUMPED CAUSING IT TO RUN ROUGH AND LIGHT CAME BACK HAD TO DO AGAIN AND IT WAS FINE FOR A FEW MONTHS BUT MECHANIC SAID THE ENGINE IS THE SAME AS THE ENCLAVE AND ACADIA WHICH BOTH HAVE HAD RECALLS ON THIS ISSUE. THIS HAPPENED THE FIRST TIME WHILE CAR WAS IN MOTION.
NHTSA ODI #11407749
133,000 miles · Apr 4, 2021
Electrical SystemEnginePower Train
THE TRACTION CONTROL GOES ON AND OFF. STABILITY TRAK ERROR MESSAGE. ENGINE POWER REDUCED. THE CAR WOULD NOT ACCELLERATE WHICH COULDVE RESULTED IN AN ACCIDENT. THIS IS THE 4TH TIME THIS HAS HAPPENED SINCE JANUARY 23, 2021. THIS ISSUE ON THE TRUCK NEEDS TO BE RECALLED AND RESOLVED.
NHTSA ODI #11406348
10,700 miles · Mar 1, 2021
EngineService BrakesVehicle Speed Control
I WAS DRIVING ON ST [XXX] AND IT WAS RAINING I ALMOST HYDROPLANE AND MY TRACTION LIGHT CAME ON AND MY CAR STARTED ACCELERATING ON IT'S OWN I HAD TO PASS TWO CARS SO I WOULDN'T HIT THEM AND LUCKILY NO ONE WAS COMING TOWARDS ME MY CAR KEPT ACCELERATING FASTER UP TO 100 MPH I SLAMMED ON MY BRAKES BUT MY CAR WOULDN'T SLOW DOWN IT …
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I WAS DRIVING ON ST [XXX] AND IT WAS RAINING I ALMOST HYDROPLANE AND MY TRACTION LIGHT CAME ON AND MY CAR STARTED ACCELERATING ON IT'S OWN I HAD TO PASS TWO CARS SO I WOULDN'T HIT THEM AND LUCKILY NO ONE WAS COMING TOWARDS ME MY CAR KEPT ACCELERATING FASTER UP TO 100 MPH I SLAMMED ON MY BRAKES BUT MY CAR WOULDN'T SLOW DOWN IT TOOK 5MINS TO SLOW.DOWN TO 20 MPH I HAD SMOKE ALL AROUND ME MY CAR WAS REVVING UP THE RPMS AND MY TEMPERATURE GAUGE WAS HOTI SEEN A ROAD [XXX] AND I TURNED AND I PUT MY VEHICLE IN PARK AND TRIED TO SHUT IT OFF AND IT WOULDN'T SO I THREW IT BACK INTO DRIVE AND THEN PARK AND SHUT MY IGNITION OFF AND TRIED TO RESTART THE ENGINE AND IT WOULDN'T START AFTER 10 MINS OF IT OFF I TRIED THE IGNITION AND IT STARTED BUT MY BRAKES HAD A AIR SOUND WHEN I PUSHED ON BRAKE PADS AND MY BF DROVE MY CAR BACK HOME THIS CAR IS DANGEROUS I LOOKED ONLINE AND SEEN IT HAPPENED TO OTHER VEHICLES AND I'M SCARED TO DRIVE MY CAR NOW I'M LUCKY I DIDNT DIE OR KILL SOMEONE ELSE PLEASE ASSIST ME BC I DONT KNOW WHAT TO DO THE VEHICLE IT'S NOT SAFE FOR ME TO DRIVE SINCE THAT HAPPENED PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #11398461
80,000 miles · Feb 9, 2021
EnginePower TrainSteering
KNOCKING ENGINE, RUNNING LIKE A OLD TRACTOR. ENGINE STALLED!! HAD TO REPLACE MOTOR. NO POWER FOUND TRANNY WENT BAD ON THE MIDDLE OF BUSY INTERSECTION. HAD TO REPLACE TRANNY. NOW POWER STEERING PUMP WENT COULDN'T TURN THE WHEELS ON THE HIGHWAY. HAD TO REPLACE. ALL REPAIRS PAID OUT OF MY POCKET. WHERES THE RECALLS?? SO MANY PEO…
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KNOCKING ENGINE, RUNNING LIKE A OLD TRACTOR. ENGINE STALLED!! HAD TO REPLACE MOTOR. NO POWER FOUND TRANNY WENT BAD ON THE MIDDLE OF BUSY INTERSECTION. HAD TO REPLACE TRANNY. NOW POWER STEERING PUMP WENT COULDN'T TURN THE WHEELS ON THE HIGHWAY. HAD TO REPLACE. ALL REPAIRS PAID OUT OF MY POCKET. WHERES THE RECALLS?? SO MANY PEOPLE WITH THIS SAME YEAR VEHICLE SAME PROBLEMS. ALL OF THESE HAVE COSTED ME SEVERAL THOUSANDS OF DOLLARS OUT OF MY POCKET. ALSO HAD TO PAY DEALERSHIP FOR THE BRAKES THAT WERE BAD. 2013, 2016, 2017, 2018, 2019 & 2020 ALL THE YEARS HAPPENED. WIPERS WERE THE 1ST TO FALL OFF GOT REPLACED.
NHTSA ODI #11395440
148,000 miles · Jan 5, 2021
Engine
I WAS DRIVING 65 MILES PER HOUR DOWN THE FREEWAY. OIL PRESSURE WARNING LIGHT FLASHED, HEARD KNOCKING IN ENGINE COMPARTMENT, WARNING SHUT OFF MOMENTARILY, THEN, OIL PRESSURE WARNING LIGHT APPEARED AGAIN, ALONG WITH KNOCKING IN THE ENGINE COMPARTMENT. AT THAT POINT THE ENGINE SHUT DOWN ON ITS OWN, AND I HAD TO PULL OFF THE ROAD IM…
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I WAS DRIVING 65 MILES PER HOUR DOWN THE FREEWAY. OIL PRESSURE WARNING LIGHT FLASHED, HEARD KNOCKING IN ENGINE COMPARTMENT, WARNING SHUT OFF MOMENTARILY, THEN, OIL PRESSURE WARNING LIGHT APPEARED AGAIN, ALONG WITH KNOCKING IN THE ENGINE COMPARTMENT. AT THAT POINT THE ENGINE SHUT DOWN ON ITS OWN, AND I HAD TO PULL OFF THE ROAD IMMEDIATELY, TO AVOID A COLLISION. I HAD THE VEHICLE TOWED TO A REPAIR SHOP, OR THEY INFORMED ME THAT IT WAS A SKIPPED TIMING CHAIN AND I WOULD NEED TO REPLACE THE MOTOR. TOTAL COST ESTIMATED AT $8,800
NHTSA ODI #11386647
106,067 miles · Jan 4, 2021
Engine
WE PURCHASED A 2012 CHEVROLET TRAVERSE FROM RAY CHEVROLET IN FOX LAKE, ILLINOIS IN LATE FEBRUARY. WE RECENTLY EXPERIENCED A VERY HIGH REPAIR COST THAT WE INQUIRED ABOUT GETTING REIMBURSED FOR ON CASE NUMBER [XXX]. WE ASKED FOR REIMBURSEMENT DUE TO THE FACT THAT THE REPAIR IS COMMON TO THIS VEHICLE MAKE, MODEL AND YEAR AND THERE…
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WE PURCHASED A 2012 CHEVROLET TRAVERSE FROM RAY CHEVROLET IN FOX LAKE, ILLINOIS IN LATE FEBRUARY. WE RECENTLY EXPERIENCED A VERY HIGH REPAIR COST THAT WE INQUIRED ABOUT GETTING REIMBURSED FOR ON CASE NUMBER [XXX]. WE ASKED FOR REIMBURSEMENT DUE TO THE FACT THAT THE REPAIR IS COMMON TO THIS VEHICLE MAKE, MODEL AND YEAR AND THERE IS A SERVICE BULLETIN # SB-10052863-8590 (12-06-01-009D DATED AUG/2013) SUBSTANTIATING THIS. WE WERE DENIED COVERAGE FROM GMC STATING THAT OUR VEHICLE VIN NUMBER WAS NOT INCLUDED ON THE BULLETIN. OUR VEHICLE HAS THE SAME TIMING CHAIN PROBLEM AS THOSE VEHICLES THAT ARE COVERED, YET OUR VIN WAS EXCLUDED. WE BELIEVE THAT EITHER YOUR CONTAINMENT OF THE ISSUE WAS CONDUCTED IN ERROR LEAVING SOME VEHICLES LIKE OURS OUT OF THE SCOPE OF CONTAINMENT OR THAT VEHICLES ARE PURPOSELY LEFT OUT OF THE SCOPE OF THE PROBLEM TO CREATE A FALSE REPORTING AND AVOID RECALL OF ALL AFFECTED VEHICLES. OUR CLAIM WAS ESCALATED TO A SENIOR ADVISOR AT GMC WHO AFTER A SHORT INVESTIGATION STATED THAT OUR VEHICLE IS NOT COVERED UNDER THE EXTENDED WARRANTY THAT ALL OTHER VEHICLES WITH THE SAME PROBLEM ARE COVERED WITH. THIS IS OUTRAGEOUS AND IS NOT ACCEPTABLE! WE HAVE BEEN GMC CUSTOMERS FOR OVER 40 YEARS. WE ARE ASKING AGAIN FOR A REFUND OF THE REPAIR COSTS AS OUR VEHICLE HAS THE SAME TIMING CHAIN PROBLEM. IF WE DO NOT RECEIVE AN EQUITABLE SOLUTION FOR THIS, WE WILL BE SURE TO PUBLICIZE THE ACTUAL HAPPENINGS TO THE PUBLIC FOR ALL TO KNOW AND BE AWARE OF HOW GMC TREATS LONG TERM CUSTOMER LOYALTY.*DT SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
NHTSA ODI #11386484
107,000 miles · Nov 30, 2020
Back Over PreventionEngine
WHILE RETURNING FROM WORK THE ENGINE JUST SHUT DOWN. IT WOULD NOT START. I THOUGHT IT MAY HAVE BEEN THE BATTERY. IT WOULD BARELY TURN OVER PURCHASED A NEW BATTERY AND INSTALLED IT .THIS ALL TOOK ABOUT A HOUR AND A HALF. STARTED THE CAR AND IT KNOCKED RATTLED AND AND SQUEALED. I SHUT IT DOWN AND HAD IT TOWED HOME. I HAVE NO WARNI…
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WHILE RETURNING FROM WORK THE ENGINE JUST SHUT DOWN. IT WOULD NOT START. I THOUGHT IT MAY HAVE BEEN THE BATTERY. IT WOULD BARELY TURN OVER PURCHASED A NEW BATTERY AND INSTALLED IT .THIS ALL TOOK ABOUT A HOUR AND A HALF. STARTED THE CAR AND IT KNOCKED RATTLED AND AND SQUEALED. I SHUT IT DOWN AND HAD IT TOWED HOME. I HAVE NO WARNING LIGHTS OR CODES ON THE DASH WHAT SOEVER THE MOTOR SOUNDS LIKE TRASH
NHTSA ODI #11377194
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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