NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
608 reports45,000 miles · Jul 1, 2014
Air BagsSeat BeltsCrashInjury
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED WHILE WAITING AT A TRAFFIC LIGHT, A VEHICLE CRASHED INTO THE REAR END AND PUSHED THE VEHICLE INTO AN INTERSECTION. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN HER. THE CONTACT SUSTAINED INJURIES TO THE CHEST, KNEE AND A FRACTURED HAND. THE …
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED WHILE WAITING AT A TRAFFIC LIGHT, A VEHICLE CRASHED INTO THE REAR END AND PUSHED THE VEHICLE INTO AN INTERSECTION. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN HER. THE CONTACT SUSTAINED INJURIES TO THE CHEST, KNEE AND A FRACTURED HAND. THE POLICE REPORT WAS FILED. THE CONTACT ALSO STATED THAT THE AIR BAG LIGHT ILLUMINATED THREE TIMES PRIOR TO THE FAILURE HOWEVER, THE DEALER WAS NOT ABLE TO DUPLICATE THE FAILURE AND AS A TEMPORARY REMEDY RESET THE LIGHT. THE CONTACT ALSO LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V118000 (AIR BAG). THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 45,000.
NHTSA ODI #10607441
25,000 miles · Jun 23, 2014
Steering
CAR BECAME VERY HARD TO STEER, MADE A RUBBING NOISE. WE PARKED AND LOOKED UNDER THE CHASSIS TO SEE IF WE HAD SNAGGED A BRANCH OR SOMETHING. SINCE THAT INCIDENT IT HAS HAPPENED SEVERAL MORE TIMES. I TOOK IT TO A LOCAL REPAIR GARAGE AND HAD THEM DRIVE IT AROUND. OF COURSE IT DIDN'T HAPPEN FOR THEM. I HAD THE DEALER CHECK IT OUT,…
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CAR BECAME VERY HARD TO STEER, MADE A RUBBING NOISE. WE PARKED AND LOOKED UNDER THE CHASSIS TO SEE IF WE HAD SNAGGED A BRANCH OR SOMETHING. SINCE THAT INCIDENT IT HAS HAPPENED SEVERAL MORE TIMES. I TOOK IT TO A LOCAL REPAIR GARAGE AND HAD THEM DRIVE IT AROUND. OF COURSE IT DIDN'T HAPPEN FOR THEM. I HAD THE DEALER CHECK IT OUT, THEY COULDN'T FIND THE PROBLEM EITHER. WHEN THIS OCCURS I HAVE TO WRESTLE WITH THE STEERING. IT HAS HAPPENED WHILE I TRY TO PARK OR TURN A CORNER, I DON'T HAVE TO BE GOING VERY FAST. I MAD A LEFT TURN ONE DAY AND COULDN'T MAKE THE CORNER. HAD THERE BEEN CARS PARKED ALONG THE STREET I WOULD HAVE HAD A REAL PROBLEM. AS IT WAS I PARKED AND WE TOOK IT IN. IT'S VERY FRUSTRATING WHEN PROFESSIONALS CAN'T PINPOINT THE PROBLEM. *TR
NHTSA ODI #10605457
121,000 miles · Jun 23, 2014
Steering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE TURNING AT LOW SPEEDS, THE POWER STEERING FAILED AND THE CONTACT HEARD A GRINDING NOISE COMING FROM THE STEERING WHEEL. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 121,000.
NHTSA ODI #10605239
55,000 miles · Jun 19, 2014
Electronic Stability Control (esc)Engine
WHILE DRIVING DOWN THE HIGHWAY AT HIGH RATES OF SPEEDS, ALL OF A SUDDEN THE DASHBOARD DISPLAY LIGHTS UP WITH ALL KINDS OF MESSAGES. IT SAYS TO CHECK TRACTION CONTROL AND REDUCING ENGINE POWER. THE ENGINE REDUCES POWER AND WHEN YOU STEP ON THE GAS IT DOESN'T GO ANYWHERE. THIS HAPPENED A FEW TIMES. AT FIRST I THOUGHT MAYBE IT …
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WHILE DRIVING DOWN THE HIGHWAY AT HIGH RATES OF SPEEDS, ALL OF A SUDDEN THE DASHBOARD DISPLAY LIGHTS UP WITH ALL KINDS OF MESSAGES. IT SAYS TO CHECK TRACTION CONTROL AND REDUCING ENGINE POWER. THE ENGINE REDUCES POWER AND WHEN YOU STEP ON THE GAS IT DOESN'T GO ANYWHERE. THIS HAPPENED A FEW TIMES. AT FIRST I THOUGHT MAYBE IT WAS ICE BUILDUP BUT AFTER IT HAPPENED A FEW MORE TIMES I LOOKED ONLINE WHERE I CAME ACROSS A FORUM AND FOUND OUT THERE WERE HUNDREDS OF OTHER CHEVY TRAVERSE OWNERS WHO HAD THE SAME PROBLEMS. IT HAPPENED ON THE HIGHWAY WHEN I WAS DRIVING AND I ALMOST GOT SMASHED FROM BEHIND BY PEOPLE GOING OVER 70MPH. THE CAR WOULD BARELY MOVE. THE TRAVERSE WAS ONLY 2 YEARS OLD. AFTER TAKING IT TO THE DEALER THEY STATED IT WAS THE THROTTLE BODY. IT WASN'T COVERED UNDER WARRANTY. I BELIEVE IT SHOULD'VE BEEN SINCE THE THROTTLE BODY IS PART OF THE ENGINE. HOW CAN A VEHICLE 2-3YEARS OLD AND HAVE A 100,000 MILE POWER TRAIN WARRANTY NOT BE COVERED. AFTER TALKING TO A FEW CHEVY PEOPLE I FOUND OUT THIS HAS HAPPENED TO OTHER TYPES OF GM VEHICLES TOO. THEY STATED THERE HAS BEEN BULLETINS PUT OUT ON EARLIER MODELS BUT NEVER A ACTUAL RECALL. I CALLED GM CORPORATE BUT THEY DIDN'T WANT TO HEAR IT. VERY SERIOUS PROBLEM THAT NEEDS TO BE ADDRESSED. *TR
NHTSA ODI #10604641
165,000 miles · Jun 17, 2014
Steering
VEHICLE INTERMITTENTLY LOSES POWER STEERING. SO FAR THIS ONLY HAS OCCURRED AT LOW SPEED. I HAVE HAD IT TO THE DEALER 4 TIMES AND AM GOING AGAIN THIS WEEK. THEY HAVE REPLACED PS PUMP AND RACK AND BELTS. PROBLEM STILL PERSISTS. *TR
NHTSA ODI #10599052
100,000 miles · Jun 17, 2014
Steering
THE POWER STEERING IN MY 2011 CHEVY TRAVERSE FAILS FREQUENTLY WHEN TURNING INTO STREETS, PARKING LOTS OR DRIVEWAYS. THE STEERING LOCKS UP AND IS HARD TO NAVIGATE TURNS ALMOST CAUSING ACCIDENTS. I HAVE SAFETY CONCERNS WHICH PUTS MY ENTIRE FAMILY AT RISK. I TOOK VEHICLE TO DEALERSHIP AND THEY CLAIMED THAT IT WAS THE RACK AND PINI…
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THE POWER STEERING IN MY 2011 CHEVY TRAVERSE FAILS FREQUENTLY WHEN TURNING INTO STREETS, PARKING LOTS OR DRIVEWAYS. THE STEERING LOCKS UP AND IS HARD TO NAVIGATE TURNS ALMOST CAUSING ACCIDENTS. I HAVE SAFETY CONCERNS WHICH PUTS MY ENTIRE FAMILY AT RISK. I TOOK VEHICLE TO DEALERSHIP AND THEY CLAIMED THAT IT WAS THE RACK AND PINION THAT WAS WORN PER THE REPAIR ORDER WHICH I PAID $1600 TO FIX. ONCE I TOOK THE VEHICLE HOME, THE SAME PROBLEM WAS STILL OCCURRING. VERY FRUSTRATED THAT THE REPAIR DID NOT CORRECT THE PROBLEM. I RETURNED THE VEHICLE TO THE DEALERSHIP WHERE NOW THEY TOLD ME THAT THE VEHICLE NEEDED A NEW POWER STEERING PUMP. IT WAS REPLACED AND BILLED TO GM AS A "GOODWILL" REPAIR ORDER OF $700. THERE IS CLEARLY A DEFECT IN THE STEERING AND HOPE THAT GM EXTENDS AND ISSUES A RECALL FOR THE 2011 TRAVERSE BEFORE A SERIOUS ACCIDENT OCCURS. I DO NOT FEEL SAFE IN THIS VEHICLE EVEN AFTER THE REPAIR. *TR
NHTSA ODI #10598925
4,007 miles · Jun 16, 2014
EngineFuel System, GasolineVehicle Speed ControlCrashInjury
HESITATION UPON ACCELERATION .INCIDENT REPORTED TO COX CHEVY 08/23/11,MAHER CHEVY 11/02/12,04/16/14 AND AN ACCIDENT 06/07/14 WITH BODILY INJURY HITTING A CONCRETE WALL. *TR
NHTSA ODI #10598650
61,000 miles · Jun 9, 2014
Engine
WHILE DRIVING AT HIGHWAY SPEEDS MY 2011 CHEVY TRAVERSE BEGAN TO OVERHEAT. THE TEMPERATURE GAUGE PEGGED ALL THE WAY UP TO 260 DEGREES. I CHECKED THE COOLANT TANK AND COULD SEE THAT IT WAS SLIGHTLY LOW BUT NOTHING TO CAUSE AN OVERHEAT. I ATTEMPTED TO DRIVE TO GET TO AN AUTO PARTS STORE TO GET COOLANT. I WAS ABLE TO GET THE COOLANT…
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WHILE DRIVING AT HIGHWAY SPEEDS MY 2011 CHEVY TRAVERSE BEGAN TO OVERHEAT. THE TEMPERATURE GAUGE PEGGED ALL THE WAY UP TO 260 DEGREES. I CHECKED THE COOLANT TANK AND COULD SEE THAT IT WAS SLIGHTLY LOW BUT NOTHING TO CAUSE AN OVERHEAT. I ATTEMPTED TO DRIVE TO GET TO AN AUTO PARTS STORE TO GET COOLANT. I WAS ABLE TO GET THE COOLANT AND ADDED THE COOLANT AND ALLOWED THE CAR TO COOL BEFORE ATTEMPTING TO START AGAIN. AFTER ABOUT 30 MINUTES HAD PASSED I STARTED THE CAR AGAIN AND THE TEMPERATURE GAUGE WAS DOWN TO 211 DEGREES. I ATTEMPTED TO DRIVE AGAIN AND A MESSAGE CAME UP ON MY DIC, IT READ ENGINE OVERHEAT IDLE ENGINE, THE ENGINE POWER REDUCED AND I WAS ONLY ABLE TO GO ABOUT 40MPH. I PULLED TO THE SIDE OF THE ROAD AND TO NO AVAIL IN THE END HAD TO HAVE MY CAR TOWED TO A REPAIR SHOP. AFTER $745.00, THE WATER PUMP AND THERMOSTAT HAD TO BE REPLACED. THE TECHNICIAN INDICATED THAT THE WATER PUMP HAD BEEN LEAKING. I NEVER SAW ANY LEAKING IN MY DRIVEWAY OR WHEN I CHANGED THE OIL. *TR
NHTSA ODI #10597075
24,420 miles · Jun 4, 2014
Air BagsStructureCrashInjury
WHILE STOPPED AT A RAILROAD CROSSING, I WAS REAR ENDED BY A VEHICLE TRAVELING 55 MPH WHICH TOTALED MY CAR BUT THE AIRBAGS DID NOT DEPLOY. *TR
NHTSA ODI #10596075
Mileage unknown · Jun 4, 2014
Steering
LETTER FROM CONGRESSMAN RIBBLE ON BEHALF OF CONSTITUENT RE 2011 CHEVROLET TRAVERSE ( ATTN: KERRY NIEMCEK). *SMD THE CONSUMER STATED THE POWER STEERING PUMP AND RACK AND PINION MALFUNCTIONED DURING OPERATION. *JB
NHTSA ODI #10595085
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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