NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
608 reports52,000 miles · May 7, 2015
Steering
PURCHASED A USED CHEVY TRAVERSE THAT NOW HAS 57,000 MILES. DURING A SERVICE APPOINTMENT THE DEALERSHIP INFORMED ME THAT THE POWER STEERING FLUID WAS LEAKING FROM THE STEERING GEAR. THE REPAIR WAS ESTIMATED AT $1,600 USD. THE REPAIR IS NECESSARY TO MAINTAIN THE VEHICLE IN A SAFE WORKING ORDER BUT IM DISAPPOINTED THAT IM HAVING T…
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PURCHASED A USED CHEVY TRAVERSE THAT NOW HAS 57,000 MILES. DURING A SERVICE APPOINTMENT THE DEALERSHIP INFORMED ME THAT THE POWER STEERING FLUID WAS LEAKING FROM THE STEERING GEAR. THE REPAIR WAS ESTIMATED AT $1,600 USD. THE REPAIR IS NECESSARY TO MAINTAIN THE VEHICLE IN A SAFE WORKING ORDER BUT IM DISAPPOINTED THAT IM HAVING TO PAY FOR A VERY EXPENSIVE REPAIR ON A RELATIVELY NEW VEHICLE. NUMEROUS CONSUMERS ARE EXPERIENCING THE SAME ISSUE, I WOULD HOPE THAT CHEVY WOULD INVESTIGATE THE SITUATION IN MORE DETAIL AND OFFER TO COVER THE COST OF THE REPAIRS. I DID NOTICE A TECHNICAL SERVICE BULLETIN ON THE ISSUE (SERVICE BULLETIN 361329, ACTION NUMBER: 10052379), BUT THE EXISTENCE OF THE SERVICE BULLETIN STILL RESULTED IN ME HAVING TO PAY THE FULL COST OF THE REPAIR AT THE DEALERSHIP. I BELIEVE THAT THERE IS A PROBLEM THAT CHEVY NEEDS TO TAKE OWNERSHIP FOR THE SITUATION. MY BIGGEST CONCERN IS THE POSSIBILITY OF EXPERIENCED STEERING FAILURE WHILE DRIVING 55+ MILE PER HOUR WITH NO WARNING. I HAVE SMALL CHILDREN AND WE LIVE IN A VERY BUSY COMMUTING AREA. STEERING FAILURE COULD BE TRAGIC FOR US. PLEASE HELP *TR
NHTSA ODI #10715196
Mileage unknown · May 6, 2015
Air BagsEngine And Engine CoolingSeat Belts
LETTER FROM CONGRESSMAN GOSAR ON BEHALF OF CONSTITUENT RE 2011 CHEVY TRAVERSE MULTIPLE RECALLS (ATTN: STEPHEN BRIGGS). *SMD THE CONSUMER STATED HER VEHICLE HAD THREE MAJOR SAFETY RECALLS REGARDING THE AIR BAGS, SEAT BELTS AND WATER PUMP. RECENTLY, WHILE DRIVING THE STABILTRAK SERVICE TRACTION CONTROL LIGHT ILLUMINATED, FOLLOW…
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LETTER FROM CONGRESSMAN GOSAR ON BEHALF OF CONSTITUENT RE 2011 CHEVY TRAVERSE MULTIPLE RECALLS (ATTN: STEPHEN BRIGGS). *SMD THE CONSUMER STATED HER VEHICLE HAD THREE MAJOR SAFETY RECALLS REGARDING THE AIR BAGS, SEAT BELTS AND WATER PUMP. RECENTLY, WHILE DRIVING THE STABILTRAK SERVICE TRACTION CONTROL LIGHT ILLUMINATED, FOLLOWED BY THE ENGINE POWERING DOWN AND THE ENGINE LIGHT ILLUMINATED, AT WHICH POINT THE VEHICLE DECELERATED FROM 65 MPH TO LESS THAN 5 MPH. *JB
NHTSA ODI #10714847
Mileage unknown · May 4, 2015
Engine
WHILE DRIVING DOWN THE HIGHWAY AT SPEEDS OF 60 MPH, MY CAR STARTED LOSING POWER AND SLOWING DOWN IN THE MIDDLE OF THE HIGHWAY! I HAVE GOOGLED THIS PROBLEM AND OTHER CONSUMERS HAVE THIS ISSUE AS WELL. I WAS ADVISED THAT THIS MAY BE A PROBLEM WITH THE ENGINE. THIS COULD HAVE KILLED ME AND MY CHILDREN! *TR
NHTSA ODI #10714420
1,000 miles · May 2, 2015
Steering
MY WIFE AND I PURCHASED A BRAND NEW CHEVROLET TRAVERSE ?11 IN 2010 AT A LOCAL CHEVROLET DEALER IN MARYLAND. ALMOST IMMEDIATELY AFTER PURCHASING THE VEHICLE WE NOTICED A WHINING NOISE IN THE STEERING AT SLOW SPEEDS. WE BROUGHT IN THE TRAVERSE TO THE DEALERSHIP SERVICE CENTER NUMEROUS TIMES FOR THE STEERING ISSUE AND COMPLAINED AB…
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MY WIFE AND I PURCHASED A BRAND NEW CHEVROLET TRAVERSE ?11 IN 2010 AT A LOCAL CHEVROLET DEALER IN MARYLAND. ALMOST IMMEDIATELY AFTER PURCHASING THE VEHICLE WE NOTICED A WHINING NOISE IN THE STEERING AT SLOW SPEEDS. WE BROUGHT IN THE TRAVERSE TO THE DEALERSHIP SERVICE CENTER NUMEROUS TIMES FOR THE STEERING ISSUE AND COMPLAINED ABOUT IT EVERY TIME WE BROUGHT THE TRAVERSE IN FOR OIL CHANGES. WE WERE TOLD TWO DIFFERENT RESPONSES, EITHER THEY COULD NOT REPRODUCE THE ISSUE OR THAT IT WAS NORMAL AND THE SOUND WOULD HAPPEN WHEN THE WEATHER CHANGES. YEARS LATER THE PROBLEMS WITH THE STEERING SEEMED TO GET WORSE. LAST MONTH, AFTER ALL THESE YEARS AND AFTER THE WARRANTY PERIOD, THEY ACTUALLY TOOK THE TIME TO DISCOVER THAT THERE WAS INDEED AN ISSUE WITH OUR STEERING AND IT WAS CAUSED BY A LEAK. THEY WANTED TO CHARGE $1800.00 DOLLARS TO FIX IT. I TOLD THE GENTLEMAN WE COMPLAINED ABOUT THIS ISSUE FOR YEARS AND NOW AFTER THE WARRANTY, YOU TOOK THE TIME TO FIND THE ISSUE. THEY CHARGED ME $85.00 TO FILL UP THE POWER STEERING FLUID. I DECLINED HAVING THE REPAIRS BEING DONE AND TOOK MY CAR OVER TO A TRUSTED MECHANIC. THEY ALSO TOLD ME THE STEERING ISSUE HAS BEEN GOING IN THE CHEVY TRAVERSE 2011 SINCE IT FIRST CAME OUT AND THERE HAS BEEN NUMEROUS SERVICE ANNOUNCEMENTS ABOUT THE ISSUE. THE MECHANIC PRINTED OUT THE TECHNICAL SERVICE BULLETIN 10-02-32-002A AND RECOMMENDED ME CONTACTING CHEVROLET. I FEEL DISAPPOINTED THAT WE REPORTED A PROBLEM WITH OUR VEHICLE THAT SHOULD HAVE BEEN FIXED YEARS AGO DURING OUR WARRANTY PERIOD. CURRENTLY THE TRAVERSE IS HAVING ISSUES WITH THE STEERING WITH FLUID DRIPPING IN OUR DRIVEWAY. I DON?T FEEL SAFE HAVING MY WIFE DRIVE OUR TWO AND FOUR YEAR OLD CHILDREN IN THE VEHICLE WITH THE STEERING ISSUE. I REALLY PUT MY TRUST IN OUR LOCAL CHEVROLET DEALERSHIP TO SERVICE OUR VEHICLE AND I FEEL THEY HAVE NEGLECTED TO ADDRESS THE STEERING PROBLEMS WITH OUR TRAVERSE. *TR
NHTSA ODI #10714163
98,000 miles · Apr 30, 2015
Steering
COMPLETE FAILURE OF THE POWER STEERING SYSTEM IN MY 2011 TRAVERSE DUE TO A LEAK. PROBLEM IS DEFINITELY A SAFETY ISSUE AND SHOULD BE ADDRESSED BY GM. THEY HAVE ADDRESSED A PROBLEM WITH THE PUMP BUT WHEN OTHER PARTS IN THE SYSTEM FAIL DUE TO LEAKAGE, I THINK THAT CONSUMERS HAVE A RIGHT TO BE CONCERNED. BASED ON THE HIGH LEVEL O…
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COMPLETE FAILURE OF THE POWER STEERING SYSTEM IN MY 2011 TRAVERSE DUE TO A LEAK. PROBLEM IS DEFINITELY A SAFETY ISSUE AND SHOULD BE ADDRESSED BY GM. THEY HAVE ADDRESSED A PROBLEM WITH THE PUMP BUT WHEN OTHER PARTS IN THE SYSTEM FAIL DUE TO LEAKAGE, I THINK THAT CONSUMERS HAVE A RIGHT TO BE CONCERNED. BASED ON THE HIGH LEVEL OF COMPLAINTS WAGED BY OWNERS, THE PROBLEMS WITH POWER STEERING SYSTEMS IN GM'S TRAVERSE, ACADIA, ENCLAVE AND OUTLOOK FAMILY SEEMS TO BE WIDE-SPREAD. GM SHOULD HOLD ITSELF ACCOUNTABLE FOR THE INHERENT DEFECTS AND, IF NOT, PERHAPS THE NHTSA CAN MAKE SOME HEADWAY. *TR
NHTSA ODI #10713713
55,000 miles · Apr 28, 2015
Electrical System
ALL OF A SUDDEN OR VEHICLE IS ONLY BLOWING HOT AIR INTO THE PASSENGER SEAT. IT WAS FOUND THAT IT WAS THE "BLEND DOOR ACTUATOR". THIS IS A $1200 DOLLAR REPAIR. AFTER SEARCHING THE INTERNET I FOUND THAT THIS A VERY COMMON ISSUE WITH THIS MODEL. IT IS RIDICULOUS THAT GM HAS DONE NOTHING. *TR
NHTSA ODI #10713336
54,067 miles · Apr 28, 2015
Steering
TOOK CAR FOR EMISSIONS TEST AND FOUND THAT MY RACK AND PINION WAS LEAKING. SERVICE GUY SAID I COULD LOSE CONTROL ON THE ROAD. THIS IS A HUGE HAZARD NOT ONLY TO MYSELF AND CHILDREN BUT OTHER PEOPLE. THERE ARE THOUSANDS OF COMPLAINTS AGAINST GM AND THIS FAULTY PART! ISSUE A RECALL IMMEDIATELY! *TR
NHTSA ODI #10713308
55,160 miles · Apr 28, 2015
Steering
I PURCHASED A NEW CHEVY TRAVERSE THAT NOW HAS 55,000 MILES. DURING TODAY'S SERVICE APPOINTMENT THE DEALERSHIP INFORMED ME THAT THE POWER STEERING FLUID WAS LEAKING FROM THE STEERING GEAR. THE REPAIR WAS ESTIMATED AT $1,600 USD. THE REPAIR IS NECESSARY TO MAINTAIN THE VEHICLE IN A SAFE WORKING ORDER BUT I?M DISAPPOINTED THAT …
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I PURCHASED A NEW CHEVY TRAVERSE THAT NOW HAS 55,000 MILES. DURING TODAY'S SERVICE APPOINTMENT THE DEALERSHIP INFORMED ME THAT THE POWER STEERING FLUID WAS LEAKING FROM THE STEERING GEAR. THE REPAIR WAS ESTIMATED AT $1,600 USD. THE REPAIR IS NECESSARY TO MAINTAIN THE VEHICLE IN A SAFE WORKING ORDER BUT I?M DISAPPOINTED THAT I?M HAVING TO PAY FOR A VERY EXPENSIVE REPAIR ON A RELATIVELY NEW VEHICLE. NUMEROUS CONSUMERS ARE EXPERIENCING THE SAME ISSUE, I WOULD HOPE THAT CHEVY WOULD INVESTIGATE THE SITUATION IN MORE DETAIL AND OFFER TO COVER THE COST OF THE REPAIRS. I DID NOTICE A TECHNICAL SERVICE BULLETIN ON THE ISSUE (SERVICE BULLETIN 361329, ACTION NUMBER: 10052379), BUT THE EXISTENCE OF THE SERVICE BULLETIN STILL RESULTED IN ME HAVING TO PAY THE FULL COST OF THE REPAIR AT THE DEALERSHIP. I BELIEVE THAT THERE IS A PROBLEM THAT CHEVY NEEDS TO TAKE OWNERSHIP FOR THE SITUATION. *TR
NHTSA ODI #10713302
35,358 miles · Apr 21, 2015
Steering
STEERING BECAME DIFFICULT WHEN DRIVING. MY 2011 CHEVY TRAVERSE WAS BROUGHT TO DEALER, DIAGNOSED FAILURE OF POWER STEERING PUMP AND RACK AND PINION. WAS INFORMED THAT CHEVY WOULD ONLY COVER POWER STEERING PUMP UNDER SEPARATE EXTENDED WARRANTY ISSUED BY GM AND THAT RACK AND PINION IS NOT COVERED AND I WOULD NEED TO PAY FULL COST O…
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STEERING BECAME DIFFICULT WHEN DRIVING. MY 2011 CHEVY TRAVERSE WAS BROUGHT TO DEALER, DIAGNOSED FAILURE OF POWER STEERING PUMP AND RACK AND PINION. WAS INFORMED THAT CHEVY WOULD ONLY COVER POWER STEERING PUMP UNDER SEPARATE EXTENDED WARRANTY ISSUED BY GM AND THAT RACK AND PINION IS NOT COVERED AND I WOULD NEED TO PAY FULL COST OF REPLACEMENT. STEERING ISSUES APPEAR TO BE AN ISSUE WITH THE VEHICLE, THIS IS A MAJOR SAFETY CONCERN THAT NEEDS TO BE ADDRESSED. GM SHOULD BE REQUIRED TO EXTEND WARRANTY FOR ENTIRE STEERING SYSTEM. *TR
NHTSA ODI #10712078
50,000 miles · Apr 14, 2015
Electronic Stability Control (esc)EngineTraction Control System
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SERVICE STABILITRAC, TRACTION CONTROL OFF, AND ENGINE POWER REDUCED MESSAGES SUDDENLY DISPLAYED AND THE VEHICLE DECELERATED TO APPROXIMATELY 20 MPH. THE FAILURE RECURRED ON MULTIPLE OCCASIONS AND THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TI…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SERVICE STABILITRAC, TRACTION CONTROL OFF, AND ENGINE POWER REDUCED MESSAGES SUDDENLY DISPLAYED AND THE VEHICLE DECELERATED TO APPROXIMATELY 20 MPH. THE FAILURE RECURRED ON MULTIPLE OCCASIONS AND THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE CONTACT INDICATED THAT THE DEALER REPLACED A COMPUTER AND THROTTLE BODY, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. ...UPDATED 06/09/15 *BF THE CONSUMER ALSO STATED FLUIDS WERE LEAKING FROM THE VEHICLE. UPDATED 06/25/15*JB
NHTSA ODI #10705534
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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