NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
165 reportsClear category filter72,000 miles · Sep 18, 2015
Electronic Stability Control (esc)Steering
ON 9-11-14 THE POWER STEERING WENT OUT WHILE DRIVING. TOOK THE VEHICLE TO THE DEALERSHIP & I WAS TOLD I NEEDED A POWER STEERING SOLENOID. 10-23-14 POWER STEERING GOES OUT AGAIN WHILE DRIVING SO BACK TO THE DEALERSHIP I GO. THIS TIME I WAS TOLD THAT GM HAS ISSUED A BULLETIN ON THE PROBLEM AND THE POWER STEERING PUMP NEEDED TO BE …
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ON 9-11-14 THE POWER STEERING WENT OUT WHILE DRIVING. TOOK THE VEHICLE TO THE DEALERSHIP & I WAS TOLD I NEEDED A POWER STEERING SOLENOID. 10-23-14 POWER STEERING GOES OUT AGAIN WHILE DRIVING SO BACK TO THE DEALERSHIP I GO. THIS TIME I WAS TOLD THAT GM HAS ISSUED A BULLETIN ON THE PROBLEM AND THE POWER STEERING PUMP NEEDED TO BE REPLACED. 11-10-14 POWER STEERING GOES OUT AGAIN. GO BACK TO THE DEALERSHIP AND WAS TOLD THAT THE ECBTM NEEDED TO BE REPLACED AND IT WAS NOT PART OF THE BULLETIN? MY ISSUE IS THAT I DO NOT FEEL GM WENT DEEP ENOUGH TO FIX THE PROBLEM. I KNOW 3 PEOPLE IN MY AREA THAT HAVE HAD THE SAME PROBLEM. WHEN YOUR DRIVING IN HEAVY TRAFFIC AND YOUR HAVE NO POWER STEERING IT CREATES A DANGEROUS SITUATION FOR THE VEHICLE OCCUPANTS AND OPPOSING DRIVERS. YOU WOULD THINK GM WOULD STEP UP AND FIX THE PROBLEM THE FIRST TIME. I HAVE SPOKEN TO CHEVROLET CUSTOMER ASST 2 TIMES WITH ZERO RESPONSE ABOUT FIXING THE PROBLEM. THE LAST TIME BEING WITH TIFFANY. MY CASE # IS 71-151168370
NHTSA ODI #10765010
20,000 miles · Sep 11, 2015
Steering
THE IS A RUBBING/GROANING SOUND WHEN TURNING AT SLOW SPEEDS. I WAS ADVISED BY THE DEALERSHIP IT IS THE STEERING GEARBOX NEEDS TO BE REPLACED FOR OVER $1400. I FOUND MULTIPLE SERVICE BULLETINS THAT REFER TO THE POWER STEERING SYSTEM. THIS SHOULD BE CONSIDERED FOR RECALL. TSB: PI-0029B, PI-0029B, SBC-14329, SB-13-02-32-001, SB…
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THE IS A RUBBING/GROANING SOUND WHEN TURNING AT SLOW SPEEDS. I WAS ADVISED BY THE DEALERSHIP IT IS THE STEERING GEARBOX NEEDS TO BE REPLACED FOR OVER $1400. I FOUND MULTIPLE SERVICE BULLETINS THAT REFER TO THE POWER STEERING SYSTEM. THIS SHOULD BE CONSIDERED FOR RECALL. TSB: PI-0029B, PI-0029B, SBC-14329, SB-13-02-32-001, SB-10-02-32-002A
NHTSA ODI #10763133
49,000 miles · Aug 3, 2015
Steering
2011 CHEVROLET TRAVERSE LT WAS FIRST TOLD AROUND APRIL 2014 FOLLOWING AN OIL CHANGE AT MY LOCAL GM CERTIFIED DEALER THAT THERE WAS A LEAK AROUND THE POWER STEERING SYSTEM (I CANNOT REMEMBER THE EXACT TERM USED). ANYWAY, THE SERVICE TECH SAID THAT IT WAS CLEARLY A SLOW LEAK AND NOT CAUSING ANY URGENT PROBLEMS, BUT THAT I SHOUL…
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2011 CHEVROLET TRAVERSE LT WAS FIRST TOLD AROUND APRIL 2014 FOLLOWING AN OIL CHANGE AT MY LOCAL GM CERTIFIED DEALER THAT THERE WAS A LEAK AROUND THE POWER STEERING SYSTEM (I CANNOT REMEMBER THE EXACT TERM USED). ANYWAY, THE SERVICE TECH SAID THAT IT WAS CLEARLY A SLOW LEAK AND NOT CAUSING ANY URGENT PROBLEMS, BUT THAT I SHOULD PAY ATTENTION TO IT SHOULD THINGS CHANGE. THE NEXT 2 OR 3 OIL CHANGES, THE SAME ISSUE WAS NOTED. DURING A ROUTINE OIL CAHNGE MAY 2105, I WAS TOLD THERE WAS A SEAL LEAK TO THE ENGINE OF SOME SORT BUT IT WAS 'WARRANTIED'. SO, I AUTHORIZED THE REPAIR, OF A LEAK THAT I NEVER NOTICED/HAD ISSUE WITH. FAST FORWARD TO JULY 2015 (68,000 +/- MILES) AND MY POWER STEERING IS LEAKING PUDDLES, THE RESIVOIR REMAINS FULL, AND SUDDENLY LOSE ALL POWER STEERING CAPABILITIES. CALL SAME GM DEALER I ALWAYS USE, AS I NOTICE ON THE UNRELATED REPAIR IN MAY, THE POWER STEERING COMPONENTS WERE MESSED WITH, FLUSHED, ETC. TO ALLOW FOR PROPER REPAIR OF OTHER ISSUE. I WAS TOLD ABOUT A 'WARRANTY EXTENSTION' FOR THE POWER STEERING PUMP AND TO BRING IT IN, IT SHOULD BE A COVERED REPAIR BASED ON THE NOTES THE SERVICE TECH COULD READ PERTAINING TO MY VEHICLE. CALL BACK TODAY (8/3) AND AM TOLD THAT WHILE THE PUMP IS COVERED, NOTHING ELSE IS (DESPITE FROM MY RESEARCH THE PUMP FAILURE IS LIKELY CAUSING THE OTHER NOTED ISSUES) AND THE REPAIR FOR THE RACK/GEAR BOX + ALIGNMENT + FLUSHING + WHATEVER ELSE HE RATTLED OFF TO ME, WOULD BE AT MY EXPENSE, WITH A QUOTE OF $2100+/- FROM EVERYTHING I HAVE READ AND RESEARCHED, THIS IS AN EXTREMELY COMMON ISSUE THAT GM REFUSES TO ADDRESS IN ORDER TO PROPERLY REPAIR AT THEIR EXPENSE VS. THE EXPENSE OF VEHICLE OWNER. CLEARLY THIS IS A MASSIVE AND WIDESPREAD GM ISSUE WITH VEHICLES IN THIS CLASS .. UPDATED 09/30/15*BF *CN
NHTSA ODI #10745753
104,000 miles · Jul 7, 2015
EnginePower TrainSteering
THE CAR JUST COMPLETELY STOPPED. NO WARNING NO LIGHTS NO OIL LIGHT NO SERVICE ENGINE. JUST QUIT GOING DOWN THE ROAD AT 60MPH WITH MY CHILDREN IN THE CAR. NOW I AM BEING TOLD IT IS THE MOTOR. I HAVE SERVICED THE CAR I SHOULD HAVE AND TREATED IT VERY WELL. THERE IS NOT ONE REASON A 2011 SHOULD JUST QUIT. I ALSO HAD A ISSUES WITH T…
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THE CAR JUST COMPLETELY STOPPED. NO WARNING NO LIGHTS NO OIL LIGHT NO SERVICE ENGINE. JUST QUIT GOING DOWN THE ROAD AT 60MPH WITH MY CHILDREN IN THE CAR. NOW I AM BEING TOLD IT IS THE MOTOR. I HAVE SERVICED THE CAR I SHOULD HAVE AND TREATED IT VERY WELL. THERE IS NOT ONE REASON A 2011 SHOULD JUST QUIT. I ALSO HAD A ISSUES WITH TRACTION CONTROL IN THE DEAD OF WINTER THE CAR WOULD FLASH TRACTION CONTROL OFF ENGINE WILL LOSE SPEED SERVICE STABLITRACK AND THE CAR WOULD DROP FROM 65MPH RIGHT TO 25MPH IN 5 SECONDS FLAT WHICH WAS EXTREMELY DANGEROUS ANY TIME OF YEAR NOT JUST WINTER. GET THOSE 2011 CHEVROLET TRAVERSES OFF THE ROAD.
NHTSA ODI #10732453
30,000 miles · Jun 23, 2015
Steering
I NOTICED THAT THERE WAS A LOW GROWLING NOISE THAT SEEMED TO BE COMING FROM THE STEERING WHEEL AS I TURNED CORNERS. IN APRIL 2015, I WAS HAVING THE DEALERSHIP PERFORM THE 30,000 MILE MAINTENANCE AND ASKED THEM TO CHECK TO SEE WHAT WAS CAUSING THE NOISE. THE SERVICE DEPARTMENT TOLD ME THAT IT WAS THE STEERING GEAR WHICH NEEDED TO…
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I NOTICED THAT THERE WAS A LOW GROWLING NOISE THAT SEEMED TO BE COMING FROM THE STEERING WHEEL AS I TURNED CORNERS. IN APRIL 2015, I WAS HAVING THE DEALERSHIP PERFORM THE 30,000 MILE MAINTENANCE AND ASKED THEM TO CHECK TO SEE WHAT WAS CAUSING THE NOISE. THE SERVICE DEPARTMENT TOLD ME THAT IT WAS THE STEERING GEAR WHICH NEEDED TO BE REPLACED. THEY SAID THAT IT COULD CAUSE THE POWER STEERING TO FAIL TO WORK IN WHICH CASE I WOULDN'T BE ABLE TO STEER AND IT WAS AN EXPENSIVE REPAIR--ABOUT $850 FOR LABOR AND $700 FOR THE PART AND THEY DID HAVE THE PART IN STOCK. THE TRAVERSE HAD 31,110 MILES ON IT. BUT, WAS OUT OF WARRANTY BECAUSE I HAD BOUGHT IT IN SEPT. 2010. I DECIDED TO HAVE IT FIXED. THIS SHOULDN'T HAPPEN AT 31,000 MILES. IT COULD HAVE BEEN A DANGEROUS SITUATION IF I DIDN'T HAVE IT REPAIRED. I CALLED THE GM CUSTOMER SERVICE NUMBER IN THE OWNERS' MANUAL AND A CASE WAS FILED WITH THEM. A SENIOR ADVISOR TOLD ME THAT SHE WOULD CONTACT THE DEALERSHIP ABOUT IT. BUT, THAT THE WARRANTY TIME HAD PASSED AND THE POWER TRAIN WARRANTY DIDN'T COVER IT. THE DEALERSHIP HAD THE PART IN STOCK IMPLIES THEY SEE THESE FAILURES OFTEN. THE LABOR WAS 8.6 HOURS IMPLIES A POOR DESIGN. SHE SAID THE DEALERSHIP WOULD CALL ME. THEY DID FINALLY CALL TO REITERATE THAT IT WASN'T UNDER WARRANTY AND THERE WAS NOTHING THEY COULD DO. THE SENIOR ADVISOR I SPOKE WITH AT GM SAID SHE WISHED I HAD CALLED HER BEFORE I HAD THE REPAIR MADE. I DON'T KNOW WHAT THAT MEANT. DID SHE MEAN THEY WOULD HAVE COVERED PART OF THE COST? DID SHE MEAN THAT I SHOULD WAIT UNTIL I COULDN'T TURN THE STEERING WHEEL AND HAD OR CAUSED AN ACCIDENT? I DON'T KNOW. MY HUSBAND AND I HAVE PURCHASED MANY GM VEHICLES SINCE 1969 AS SHE NOTED. AS I REVIEWED THE COMPLAINTS ABOUT THE 2011 CHEVROLET TRAVERSE, IT SEEMED TO ME THAT ABOUT ONE-THIRD OF THEM WERE ABOUT STEERING GEAR FAILURES. IT'S TIME GM DOES SOMETHING ABOUT THIS. ...UPDATED08/20/15 *BF UPDATED 10/26/2017*CN
NHTSA ODI #10726775
Mileage unknown · Jun 18, 2015
Steering
THERE SEEMS TO BE A WIDESPREAD ISSUE WITH THE STEERING RACK WITH THE CHEVROLET TRAVERSE. THE 2 YEARS THAT I AM AWARE OF ARE THE 2010 AND 2011 TRAVERSE. CHEVY DEALERS ARE CHARGING OVER $1000 TO REPAIR BUT WAS CONCERNED THAT THERE SHOULD BE AN INVESTIGATION INTO A POTENTIAL RECALL SITUATION.
NHTSA ODI #10725960
39,391 miles · Jun 10, 2015
Steering
HAVING ROUTINE MAINTENANCE DONE AT DEALER. UPON INVESTIGATION, I WAS INFORMED THE STEERING GEAR BOX WAS DAMP BUT NO SIGNS OF A LEAK. AT 39391 MILES SEEMS THAT PART(S) ARE DEFECTIVE. SEEMS TO ME THAT SUCH AN IMPORTANT PART OF THE STEERING SYSTEM SHOULD BE ABLE TO LAST WELL ABOVE 40000 MILES.
NHTSA ODI #10724606
65,600 miles · Jun 7, 2015
Steering
I WAS MAKING A RIGHT TURN INTO A PARKING DECK WHEN THE POWER STEERING WENT OUT. I STOPPED, AND TRIED TO TURN THE STEERING WHEEL TO THE LEFT. THIS WAY WAS HARD TO TURN ALSO. THE POWER STEERING RESUMED THERE AFTER, HOWEVER, HARD STEERING OCCURRED AGAIN SEVERAL TIMES WHEN I SLOWED TO MAKE RIGHT TURNS.
NHTSA ODI #10723861
40,000 miles · Jun 2, 2015
Steering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE STEERING RACK SYSTEM WAS DEFECTIVE. WHILE DRIVING APPROXIMATELY 60-65 MPH, THE VEHICLE VEERED TO THE LEFT AND RIGHT LANES. THE CONTACT STATED THAT THE VEHICLE WAS CLASSIFIED UNDER A SPECIAL WARRANTY FOR A STEERING PUMP; HOWEVER, THE FAULTY STEERING PUMP …
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE STEERING RACK SYSTEM WAS DEFECTIVE. WHILE DRIVING APPROXIMATELY 60-65 MPH, THE VEHICLE VEERED TO THE LEFT AND RIGHT LANES. THE CONTACT STATED THAT THE VEHICLE WAS CLASSIFIED UNDER A SPECIAL WARRANTY FOR A STEERING PUMP; HOWEVER, THE FAULTY STEERING PUMP CAUSED THE RACK SYSTEM TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
NHTSA ODI #10723008
70,000 miles · May 27, 2015
Power TrainSteeringUnknown Or Other
I JUST RECENTLY PURCHASED THIS 2011 CHEVY TRAVERSE LAST NIGHT FROM THE DEALER. MY FIRST TIME BUYING A USED VEHICLE. WITHIN 3 MONTHS, MY HEAT STOPPED WORKING IN MY VEHICLE. I PURCHASED THE VEHICLE AT 40,000 MILES. BROUGHT IT TO THE DEALER, AND ASKED IF THERE WAS ANYTHING THEY CAN DO AS I JUST PURCHASED THIS VEHICLE NOT TOO LONG A…
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I JUST RECENTLY PURCHASED THIS 2011 CHEVY TRAVERSE LAST NIGHT FROM THE DEALER. MY FIRST TIME BUYING A USED VEHICLE. WITHIN 3 MONTHS, MY HEAT STOPPED WORKING IN MY VEHICLE. I PURCHASED THE VEHICLE AT 40,000 MILES. BROUGHT IT TO THE DEALER, AND ASKED IF THERE WAS ANYTHING THEY CAN DO AS I JUST PURCHASED THIS VEHICLE NOT TOO LONG AGO, AND THEY STATED THERE WASNT ANY RECALL. I WOULD HAVE TO PAY OUT OF POCKET TO HAVE THIS FIXED. JUST RECENTLY THIS MONTH I HAVE BEEN HAVING AN ISSUE WITH A WHINING NOISE WHEN I AM DRIVING, AND WHEN I AM TURNING THE WHEEL. I TOOK MY VEHICLE TO A MECHANIC AND THEY FILED ALL OF MY FLUIDS, INCLUDING POWER STEERING WHICH WAS LOW. FOUND OUT THAT I HAVE A LEAK. I STARTED DOING SOME RESEARCH ON THIS, AND FOUND OUT THAT ALL OF THE 2011 CHEVY TRAVERSE VEHICLES HAD THIS SAME ISSUE. I AM GOING TO CONTACT THE DEALER TODAY TO SEE WHAT THEY CAN DO, AS I DIDNT PURCHASE AN EXTENDED WARRANTY WITH THIS VEHICLE. SHOULD THIS NOT BE SOMETHING THAT IS COVERED UNDER CHEVROLET IF THE MAJORITY OF THESE VEHICLES ARE HAVING THIS SAME ISSUE?
NHTSA ODI #10721648
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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