NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
165 reportsClear category filter85,000 miles · Jan 2, 2018
Steering
EARLY DECEMBER I HEARD SOUND INDICATING STEERING ISSUE, SUPPORTED BY LOCAL MECHANIC WHEN GETTING OIL CHANGE. RESEARCHED CAUSES AND PRICES ONLINE AND FOUND SERVICE BULLETIN #14329A FROM GM. I ADHERED TO BULLETIN AND TOOK VEHICLE TO DEALER. THEY CONFIRMED SB APPLIED TO MY VEHICLE. LATER RECEIVED A CALL THAT THE STEERING GEAR WAS …
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EARLY DECEMBER I HEARD SOUND INDICATING STEERING ISSUE, SUPPORTED BY LOCAL MECHANIC WHEN GETTING OIL CHANGE. RESEARCHED CAUSES AND PRICES ONLINE AND FOUND SERVICE BULLETIN #14329A FROM GM. I ADHERED TO BULLETIN AND TOOK VEHICLE TO DEALER. THEY CONFIRMED SB APPLIED TO MY VEHICLE. LATER RECEIVED A CALL THAT THE STEERING GEAR WAS ALSO AT ISSUE BUT NOT COVERED BY BULLETIN TO THE TUNE OF~ $1200.00 FOR "NECESSARY" REPLACEMENT.. I TRIED TO GET LOCAL DEALER SERVICE MANAGER AND AGENTS FOR GM CARES TO EXPLAIN HOW EITHER ORIGINAL PART WAS NOT POORLY DESIGNED OR MANUFACTURED OR THE FLUID WAS NOT ADEQUATE FOR THE STEERING ASSEMBLY TO HAVE NOT CAUSED THIS PROBLEM. WAS NOT SUCCESSFUL IN DISCUSSIONS WITH THEM. THERE IS OBVIOUSLY AN ISSUE WITH THE STEERING GM IS AVOIDING RESPONSIBILITY FOR. WHILE NOT HAPPY ABOUT BEING OUT $1200 FOR ASSOCIATED REPAIR ON A GM SERVICE BULLETIN, I AM MORE CONCERNED THAT THE STEERING ASSEMBLY OF THE VEHICLE IS FAULTY AND PLACES MY GRANDCHILDREN AT RISK. ONLY ON THE LAST DAY BEFORE DROPPING OFF AT DEALER WAS THERE ANY ISSUE WITH DEGREE OF DIFFICULTY OF THE STEERING. I REQUESTED THE STEERING GEAR THEY REMOVED AND HAVE IT IN MY POSSESSION. I HAVE AN EMAILED SUMMARY STATEMENT FROM GM CARES ON MY COMPLAINT AND A COPY OF THE INVOICE ON THE REPAIR.
NHTSA ODI #11058159
170,000 miles · Dec 7, 2017
Steering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE MAKING A RIGHT TURN AT 10 MPH, THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
NHTSA ODI #11053329
133,000 miles · Oct 18, 2017
Electrical SystemEngineSteering
I WAS ON MY WAY HOME FROM DINNER WHEN THE ENGINE STARTED REVVING ON IT'S OWN AND THE CAR BEGAN JERKING. I PULLED TO THE SIDE OF THE ROAD AND THE ENGINE KILLED. I RESTARTED THE VEHICLE AND NOTED THAT THE BATTERY WAS SUPPLING ENOUGH POWER AND THE TEMPERATURE GAGE WAS NORMAL. AT THIS TIME, THE LIGHTS STARTED TO FLICKER, THE RPMS…
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I WAS ON MY WAY HOME FROM DINNER WHEN THE ENGINE STARTED REVVING ON IT'S OWN AND THE CAR BEGAN JERKING. I PULLED TO THE SIDE OF THE ROAD AND THE ENGINE KILLED. I RESTARTED THE VEHICLE AND NOTED THAT THE BATTERY WAS SUPPLING ENOUGH POWER AND THE TEMPERATURE GAGE WAS NORMAL. AT THIS TIME, THE LIGHTS STARTED TO FLICKER, THE RPMS WERE GOING UP AND DOWN FAIRLY QUICKLY AND THE WINDOWS AND LOCKS WERE CLICKING. I WAS ABLE TO GET THE VEHICLE HOME (5 MILES), BUT THE PROBLEMS PERSISTED THE ENTIRE DRIVE. THE SECOND I WOULD LET ME FOOT OFF THE GAS PEDAL, THE ENGINE WOULD KILL. I TOOK IT TO THE MECHANIC AND HE SAID WHEN HE HOOKED IT UP TO THE MACHINE TO SEE WHAT THE PROBLEM WAS, THERE WAS SO MUCH WRONG HE COULDN'T ACTUALLY TELL WHAT WAS CAUSING WHAT. THE COMPUTER AND ENGINE BOTH WERE RECOMMENDED TO BE REPLACED. I LET HIM KNOW AS WELL IT HAD BECOME MORE DIFFICULT IN THE LAST FEW MONTHS TO TURN THE WHEEL WHEN GOING AT A SLOW SPEED AND VIRTUALLY IMPOSSIBLE TO PARK. HE STATED IT IS A KNOWN ISSUE WITH THIS MAKE, MODEL AND YEAR. THE STEERING, THE COMPUTER AND THE ENGINE HE HAS SEEN MULTIPLE CUSTOMERS HAVE PROBLEMS WITH.
NHTSA ODI #11034286
80,000 miles · Oct 12, 2017
Electronic Stability Control (esc)SteeringCrash
MY STABILITRAK HAS BEEN GOING IN AND OUT FOR YEARS WITH NO ISSUES. I HAD IT CHECKED BUT TOLD IT WAS OK. NOW IT HAS STARTED STALLING ON ME. AND I WAS SLIGHTLY REAR ENDED LAST NIGHT ON VACATION. I CALLED THE CHEVROLET 1 800 # AND TOLD NO RECALL ON THIS. HOWEVER ON LINE IS HUNDREDS OF ISSUES WITH THIS MODEL. SO OVER THE LAST 2 WEE…
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MY STABILITRAK HAS BEEN GOING IN AND OUT FOR YEARS WITH NO ISSUES. I HAD IT CHECKED BUT TOLD IT WAS OK. NOW IT HAS STARTED STALLING ON ME. AND I WAS SLIGHTLY REAR ENDED LAST NIGHT ON VACATION. I CALLED THE CHEVROLET 1 800 # AND TOLD NO RECALL ON THIS. HOWEVER ON LINE IS HUNDREDS OF ISSUES WITH THIS MODEL. SO OVER THE LAST 2 WEEKS IT HAS BEEN GOING FREQUENTLY. THE STEERING IS JUST MAKING NOISES AND CRUNCHING SOUNDS WHEN TURNING
NHTSA ODI #11033026
117,000 miles · Aug 17, 2017
Steering
I WOULD LOVE TO KNOW WHY THE POWER STEERING RACK IS NOT IMPORTANT ENOUGH OF A PART ON A VEHICLE TO INSURE A SAFE RIDE? THERE ARE LITERALLY HUNDREDS OF REPORTS ON THE TRAVERSE ABOUT THIS PART GIVING OUT. THIS HAPPENED TO ME AND THEY WANT $2000.00 TO FIX IT? WHAT? IT SHOULD BE ON A RECALL LIST AND TAKEN CARE OF BEFORE A NUMBER OF …
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I WOULD LOVE TO KNOW WHY THE POWER STEERING RACK IS NOT IMPORTANT ENOUGH OF A PART ON A VEHICLE TO INSURE A SAFE RIDE? THERE ARE LITERALLY HUNDREDS OF REPORTS ON THE TRAVERSE ABOUT THIS PART GIVING OUT. THIS HAPPENED TO ME AND THEY WANT $2000.00 TO FIX IT? WHAT? IT SHOULD BE ON A RECALL LIST AND TAKEN CARE OF BEFORE A NUMBER OF DEATHS HAPPEN. VERY DISAPPOINTED THAT GM HAS MANEUVERED AROUND FIXING THIS IMPORTANT PART OF A VEHICLE.
NHTSA ODI #11015964
149,000 miles · Aug 7, 2017
SteeringVehicle Speed Control
THE STEERING IS HARD AT LOW SPEEDS. TRYING TO PULL INTO A PARKING SPOT THE CAR DOESN'T WANT TO TURN EASILY. AT OTHER TIMES IT WORKS FINE.
NHTSA ODI #11013299
82,000 miles · Jun 27, 2017
Steering
I OWN A 2011 CHEVY TRAVERSE WITH JUST OVER 80,000 MILES. I WAS DRIVING ALONG THE STREET AND STOPPED TO MAKE A LEFT HAND AGAINST TRAFFIC, AS I MOVED MY POWER STEERING LOCKED. I MANAGED TO COMPLETE THE TURN WITHOUT THE POWER STEERING. I TOOK THE CAR TO MY LOCAL REPAIR SHOP WHO INFORMED ME THAT THE POWER STEERING PUMP HAD FAILED AN…
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I OWN A 2011 CHEVY TRAVERSE WITH JUST OVER 80,000 MILES. I WAS DRIVING ALONG THE STREET AND STOPPED TO MAKE A LEFT HAND AGAINST TRAFFIC, AS I MOVED MY POWER STEERING LOCKED. I MANAGED TO COMPLETE THE TURN WITHOUT THE POWER STEERING. I TOOK THE CAR TO MY LOCAL REPAIR SHOP WHO INFORMED ME THAT THE POWER STEERING PUMP HAD FAILED AND THAT THERE WAS ALSO A LEAK IN THE STEERING RACK. THEY ADVISED ME TO TAKE IT TO THE DEALER AS IT WAS A KNOWN FAULT AND SHOULD BE REPAIRED FOR FREE. I TOOK IT TO THE CHEVY DEALER WHO SAID THAT AS THERE WAS A LEAK IT WAS NOT COVERED BY GENERAL MOTORS AS THE FAILURE WAS DUE TO NORMAL WEAR AND TEAR. THERE WAS NO MENTION OF THE STEERING PUMP BY THE DEALER. IF IT IS A KNOWN FAULT GM AND DEALERS SHOULD DO A RECALL BEFORE SOMEONE IS KILLED.
NHTSA ODI #11001670
96,411 miles · May 10, 2017
EngineSteering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SHOOK AND THE RPMS INCREASED AND DECREASED RAPIDLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,411.
NHTSA ODI #10984650
25,665 miles · May 8, 2017
Steering
I PURCHASE THE BRAND NEW CHEVY TRAVERSE IN AUG 2011, ABOUT 2 YEARS AGO I WAS MAKING A U-TURN AND THE VEHICLE STUCK ON THE ROAD AND WOULD NOT TURN, CALLED THE DEALER AND THEY SAID TURN OFF THE CAR AND RE START IN 2 MINUTES. I HAD AROUND 20,000 MILES AT TIME. CURRENTLY I HAVE ABOUT 27K MILES AND 6 MONTHS AGO I MENTION THAT WE HA…
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I PURCHASE THE BRAND NEW CHEVY TRAVERSE IN AUG 2011, ABOUT 2 YEARS AGO I WAS MAKING A U-TURN AND THE VEHICLE STUCK ON THE ROAD AND WOULD NOT TURN, CALLED THE DEALER AND THEY SAID TURN OFF THE CAR AND RE START IN 2 MINUTES. I HAD AROUND 20,000 MILES AT TIME. CURRENTLY I HAVE ABOUT 27K MILES AND 6 MONTHS AGO I MENTION THAT WE HAVE SOME NOISE COMING OUT WHEN WE TURN THE STEERING, DEALER CHECKED DURING MY OIL CHANGE VISIT AND SAID ITS ALL NORMAL. THE NOISE WAS GETTING WORST SO TOOK THE CAR AGAIN AT 25K MILES AND THEY CHECKED IN DETAIL AND SAID RACK AND PINION IS GONE BAD, I WAS SHOCKED THAT AT 25K MILES HOW THIS CAN BE POSSIBLE? THEY SAID ITS VEHICLE AND ANYTHING CAN HAPPEN, THEY CHARGING ME $1861.00 TO REPLACE AS IT IS NOT IN WARRANTY. THIS IS RIDICULOUS THAT AT 25K-27K MILES, GM MEASURE COMPONENT BREAK DOWNS AND THERE IS NO RECALL, I FEEL ME AND MY FAMILY IN DANGER ON THE ROAD DRIVING THE UNSAFE VEHICLE FROM GM/CHEVY
NHTSA ODI #10984276
137,000 miles · Apr 20, 2017
Electronic Stability Control (esc)SteeringUnknown Or Other
TO WHOM IT MAY CONCERN, I OWN A 2011 CHEVY TRAVERSE AND THE TIMING CHAIN BROKE ON MY WIFE LAST WEEKEND. THIS WAS VERY SCARY FOR HER AND MY KIDS AS THEY WERE ON A MOUNTAIN GOING INTO A CURVE. SHE LOST ALL CONTROL OF STEERING AND BRAKES. I WAS WONDERING IF THERE ARE ANY RECALLS AND OR HELP FROM GM ON GETTING THIS CAR REPAIRE…
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TO WHOM IT MAY CONCERN, I OWN A 2011 CHEVY TRAVERSE AND THE TIMING CHAIN BROKE ON MY WIFE LAST WEEKEND. THIS WAS VERY SCARY FOR HER AND MY KIDS AS THEY WERE ON A MOUNTAIN GOING INTO A CURVE. SHE LOST ALL CONTROL OF STEERING AND BRAKES. I WAS WONDERING IF THERE ARE ANY RECALLS AND OR HELP FROM GM ON GETTING THIS CAR REPAIRED. TO MAKE A LONG STORY SHORT, I AM JUST GLAD MY WIFE AND KIDS WERE FINE. THE OUTCOME COULD OF BEEN DIFFERENT AS THEY DESCRIBED IT TO ME. PLEASE GET BACK WITH ME ASAP ON THIS MATTER. I WOULD APPRECIATE IT, BY TOWING THIS BACK TO MY HOUSE AND TO THE SHOP IT HAS BEEN A NIGHTMARE. I THINK IT CAUSED THE MOTOR TO MESS UP AS WELL. SO, I AM LOOKING FOR HELP IN THIS MATTER. LOOKS LIKE THE DESIGN OF THIS IS QUESTIONABLE ON HOW THIS CARE WAS MADE AND CAUSES SERIOUS PROBLEMS WHEN A TIMING CHAIN GOES OUT. THE VEHICLE WAS IN MOTION.
NHTSA ODI #10979695
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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