NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
204 reportsClear category filter74,300 miles · Nov 28, 2014
Electronic Stability Control (esc)EnginePower Train
TRACTION CONTROL TURNED OFF, STABILITRAK TRAK TURNED OFF AND THEN IT SAID THEY NEEDED SERVICE, IMMEDIATELY AFTER IT THEN STARTED DOWN SHIFTING AND QUICKLY SLOWING ITSELF DOWN. IT IS A REAL HAZARD ON ICY ROADS AND ON THE INTERSTATE IN TRAFFIC WHEN THE VEHICLE QUICKLY SLOWS ITSELF DOWN. MANY POSTS ON THE INTERNET WITH THIS PROBL…
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TRACTION CONTROL TURNED OFF, STABILITRAK TRAK TURNED OFF AND THEN IT SAID THEY NEEDED SERVICE, IMMEDIATELY AFTER IT THEN STARTED DOWN SHIFTING AND QUICKLY SLOWING ITSELF DOWN. IT IS A REAL HAZARD ON ICY ROADS AND ON THE INTERSTATE IN TRAFFIC WHEN THE VEHICLE QUICKLY SLOWS ITSELF DOWN. MANY POSTS ON THE INTERNET WITH THIS PROBLEM REPEATEDLY OCCURRING WITH MULTIPLE REPAIR ATTEMPTS AT DEALERSHIPS. I'M STARTING ON MY 2ND TRIP TO THE DEALERSHIP. THIS IS A DEFINITE SAFETY ISSUE WHEN THE CAR TAKES CONTROL AND SLOWS ITSELF DOWN. BY SHUTTING OFF THE CAR IT WILL RESET THE SYSTEM AND THEN IT WILL WORK PROPERLY FOR A WHILE. BUT THIS PROBLEM KEEPS RECURRING AFTER IT HAS BEEN DRIVEN FOR A WHILE. *TR
NHTSA ODI #10661184
52,000 miles · Nov 22, 2014
Electronic Stability Control (esc)EngineVehicle Speed Control
I BOUGHT A 2011 TRAVERSE LAST WINTER. I WAS SO EXCITED ABOUT MY NEW FAMILY CAR. WEDNESDAY, THE SERVICE STABILITRAK, SERVICE TRACTION CONTROL AND REDUCED ENGINE SPEED CAME ON WITH NO NOTICE. LUCKILY, I WAS ON A NEIGHBORHOOD SIDE STREET TAKING MY KIDS TO SCHOOL. I CALLED TO SETUP AN APPT TO HAVE A CHEVY DEALER LOOK AT IT BUT AFTER…
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I BOUGHT A 2011 TRAVERSE LAST WINTER. I WAS SO EXCITED ABOUT MY NEW FAMILY CAR. WEDNESDAY, THE SERVICE STABILITRAK, SERVICE TRACTION CONTROL AND REDUCED ENGINE SPEED CAME ON WITH NO NOTICE. LUCKILY, I WAS ON A NEIGHBORHOOD SIDE STREET TAKING MY KIDS TO SCHOOL. I CALLED TO SETUP AN APPT TO HAVE A CHEVY DEALER LOOK AT IT BUT AFTER TURNING IT OFF WHILE FILLING THE TIRES UP THE LIGHTS ALL WENT OFF. CALLED BACK TO SEE IF THEY STILL WANTED TO SEE IT AND THEY SAID NO BECAUSE IT MUST HAVE JUST BEEN A SENSOR... APPT CANCELED. THURSDAY DROVE WITH NO PROBLEMS. NOW TODAY, FRIDAY, I HOP ON THE EXPRESSWAY IN CHICAGO TRAFFIC AND BAM RIGHT AS I AM MERGING, DING DING AND MY CAR JUST REVS AND WON'T GET UP PAST 40 MPH, ALL THE SAME SERVICE LIGHTS CAME ON. SO SCARY! I HAVE MY LITTLE KIDS IN THE BACKSEAT AND TERRIFIED TO PULL OVER ON THE SIDE OF THE EISENHOWER, SLOWLY GET TO THE NEXT EXIT AS I PRAY WE WON'T GET REAR ENDED. CALL AS SOON AS I MAKE IT HOME FOR ANOTHER APPT AND THE FIRST TIME ANY CHEVY DEALER NEAR ME HAS OPEN IS 4 DAYS FROM NOW. LOOKS LIKE WE WILL BE PARKED AT HOME FOR THE NEXT 4 DAYS. IT REALLY FRUSTRATES ME THAT WE BOUGHT THIS "RELIABLE FAMILY VEHICLE" THAT I AM NOW SCARED TO DRIVE MY FAMILY IN. IT'S EVEN WORSE NOW GOOGLING THIS ISSUE AND SEEING MANY OTHER HAVING THE EXACT SAME ISSUES AND NOTHING IS BEING DONE FOR US. *TR
NHTSA ODI #10660186
67,000 miles · Nov 18, 2014
EngineService BrakesVehicle Speed Control
STABILITRAK CONTROL, ANTI LOCK BRAKES AND ENGINE SPEED REDUCED. WIFE'S CAR WHILE ON HER WAY TO WORK. THERE ARE HUNDREDS IF NOT THOUSANDS OF CONSUMERS WITH THIS EXACT SAME ISSUE WITH VARIOUS MAKES/MODELS OF GM VEHICLES. ONCE THE THROTTLE BODY / THROTTLE POSITIONS SENSOR BECOMES DIRTY, IT SETS OFF A SERIES OF FAILURES CAUSING THE …
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STABILITRAK CONTROL, ANTI LOCK BRAKES AND ENGINE SPEED REDUCED. WIFE'S CAR WHILE ON HER WAY TO WORK. THERE ARE HUNDREDS IF NOT THOUSANDS OF CONSUMERS WITH THIS EXACT SAME ISSUE WITH VARIOUS MAKES/MODELS OF GM VEHICLES. ONCE THE THROTTLE BODY / THROTTLE POSITIONS SENSOR BECOMES DIRTY, IT SETS OFF A SERIES OF FAILURES CAUSING THE VEHICLE TO REDUCE POWER TO THE POINT WHERE IT CAN ONLY TRAVEL AT ABOUT 35 MPH. THIS IS A VERY DANGEROUS SITUATION TO PLACE DRIVERS IN. I CALLED MY LOCAL CHEVROLET DEALER TO INQUIRE ABOUT WHETHER OR NOT THIS WAS COVERED UNDER THE 5 YEAR 100,000 MILE POWER TRAIN WARRANTY AND WAS TOLD THAT IT WAS. WHEN THE DEALER VERIFIED THAT IT WAS THE THROTTLE BODY, THEY TOLD ME THAT IT WOULD COST ME ABOUT 500 DOLLARS AND THAT IT WAS NOT COVERED UNDER THE POWERTRAIN WARRANTY. THIS IS A VITAL ENGINE COMPONENT. HOW CAN IT NOT BE CONSIDERED TO BE PART OF THE POWER TRAIN? *TR
NHTSA ODI #10659133
110,000 miles · Nov 18, 2014
Electronic Stability Control (esc)EngineFuel/propulsion System
FOUR TIMES TODAY AS I WAS DRIVING MY CHEVY TRAVERSE THE TRACTION CONTROL WENT OFF, THE STABILITY CONTROL WENT OFF, AND A MESSAGE FLASHED THAT I COULD EXPERIENCE A REDUCTION IN POWER, WHICH HAPPENED IMMEDIATELY AFTER THE NOTIFICATION. THE CAR BARELY HAD ENOUGH POWER TO MAKE IT SAFELY OUT OF TRAFFIC. THIS HAPPENED ONE OTHER TIME…
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FOUR TIMES TODAY AS I WAS DRIVING MY CHEVY TRAVERSE THE TRACTION CONTROL WENT OFF, THE STABILITY CONTROL WENT OFF, AND A MESSAGE FLASHED THAT I COULD EXPERIENCE A REDUCTION IN POWER, WHICH HAPPENED IMMEDIATELY AFTER THE NOTIFICATION. THE CAR BARELY HAD ENOUGH POWER TO MAKE IT SAFELY OUT OF TRAFFIC. THIS HAPPENED ONE OTHER TIME LAST YEAR BUT WHEN WE BROUGHT IT TO THE DEALER THEY COULD NOT REPLICATE THE PROBLEM. *TR
NHTSA ODI #10659132
81,251 miles · Nov 4, 2014
EnginePower Train
I WAS DRIVING THE TRUCK ON THE MAIN STREET WHEN THE TRUCK JUST TURNED OFF, EVERYTHING SHUT DOWN EVEN THE RADIO...CHECKED THE IGNITION AND THE KEY WAS STILL ON, LUCKILY WHEN THE CAR STOPPED THE CARS BEHIND ME STOPPED.I WAS THEN ABLE TO TURN THE KEY AGAIN, AND THE TRUCK TURNED ON...THIS HAS HAPPENED ONE OTHER TIME BUT DON'T REMEMB…
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I WAS DRIVING THE TRUCK ON THE MAIN STREET WHEN THE TRUCK JUST TURNED OFF, EVERYTHING SHUT DOWN EVEN THE RADIO...CHECKED THE IGNITION AND THE KEY WAS STILL ON, LUCKILY WHEN THE CAR STOPPED THE CARS BEHIND ME STOPPED.I WAS THEN ABLE TO TURN THE KEY AGAIN, AND THE TRUCK TURNED ON...THIS HAS HAPPENED ONE OTHER TIME BUT DON'T REMEMBER THE DATE EXACTLY... I ALSO HAD THE WATER PUMP REPLACED AFTER BEING TOLD BY THE DEALER THAT IT WAS OK...I AM LOOKING TO GET REFUNDED FOR THAT REPAIR...BULLETIN NO. 13079. *TR
NHTSA ODI #10652497
32,000 miles · Oct 30, 2014
Electronic Stability Control (esc)EnginePower Train
HAVE HAD TWO INCIDENTS WHERE THE STABILITY TRACK HAS COME ON AND HAD TO PULL OVER AND TURN VEHICLE OFF WAIT 10 MINUTES AND RESTART AND FINALLY IT GOES OFF. THE LAST INCIDENT WAS I WAS DRIVING THE LIGHT COMES ON SAYING ENGINE POWER REDUCING AND IT DROPS SPEED DOWN TO WHERE I HAVE TO PULL OVER NOT TO GET HIT. I PULL OVER TURN THE …
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HAVE HAD TWO INCIDENTS WHERE THE STABILITY TRACK HAS COME ON AND HAD TO PULL OVER AND TURN VEHICLE OFF WAIT 10 MINUTES AND RESTART AND FINALLY IT GOES OFF. THE LAST INCIDENT WAS I WAS DRIVING THE LIGHT COMES ON SAYING ENGINE POWER REDUCING AND IT DROPS SPEED DOWN TO WHERE I HAVE TO PULL OVER NOT TO GET HIT. I PULL OVER TURN THE TRUCK OFF AND IT STARTS BUT REDUCES POWER AGAIN AND TURNS ITSELF OFF THIS HAPPENS ABOUT THREE TIMES BEFORE I GIVE UP. I THEN HAVE TO CALL A TOW TRUCK WHEN THEY ARRIVE AND TRIES TO START IT DOES START NOW. I HAVE BEEN HAVING THIS VEHICLE FOR 6 MONTHS. *TR
NHTSA ODI #10651353
30,000 miles · Oct 30, 2014
Engine
AT A STOP AND ENGINE STARTED TO REV PAST 2K RPMS AND WOULD ACCELERATE WITHOUT TOUCHING THE GAS PEDAL. *TR
NHTSA ODI #10651313
30,000 miles · Oct 7, 2014
Electrical SystemEngineSteering
WHILE BACKING UP AT A VERY LOW SPEED THE VEHICLE STEERING WHEEL LOCKED UP, I THEN REALIZED THE ENGINE HAD SHUT OFF. I NOTED THE KEY WAS STILL IN THE ON POSITION AND THE BACK UP CAMERA WAS STILL ON. RESTARTED VEHICLE AND NO FURTHER PROBLEMS WERE NOTICED. WHEN ATTEMPTING TO DUPLICATE THIS ISSUE THE ONLY TIME I COULD GET THE STEERI…
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WHILE BACKING UP AT A VERY LOW SPEED THE VEHICLE STEERING WHEEL LOCKED UP, I THEN REALIZED THE ENGINE HAD SHUT OFF. I NOTED THE KEY WAS STILL IN THE ON POSITION AND THE BACK UP CAMERA WAS STILL ON. RESTARTED VEHICLE AND NO FURTHER PROBLEMS WERE NOTICED. WHEN ATTEMPTING TO DUPLICATE THIS ISSUE THE ONLY TIME I COULD GET THE STEERING WHEEL TO LOCK UP WAS IF THE KEY WAS REMOVED FROM THE IGNITION. ALSO BACK UP CAMERA WOULD ONLY STAY ON IF THE CAR WAS RUNNING AND IN REVERSE SO IT IS UNCLEAR WHY THE STEERING WHEEL LOCKED UP WITH THE KEY IN THE ON POSITION. THIS COULD BE A SERIOUS SAFETY ISSUE IF IT HAPPENED UNDER DIFFERENT CIRCUMSTANCES. *TR
NHTSA ODI #10643200
34,000 miles · Sep 4, 2014
Electronic Stability Control (esc)EngineTraction Control System
RECEIVED SERVICE STABILITRAK AND TRACTION CONTROL OFF ERRORS 4 TIMES SINCE FEB 2014. DEALER HAS "FIXED" 3 TIMES. *TR
NHTSA ODI #10630898
11,500 miles · Aug 12, 2014
Electrical SystemEngineSteering
SERPENTINE BELT SHREDDED, WATER PUMP, BATTERY AND POWER STEERING FAILED TWICE, ONCE IN 2012 AND ONCE IN 2013. SERPENTINE BELT REPLACED AGAIN IN 2013 BECAUSE IT WAS DAMAGED BY A STONE. *TR CURRENTLY HAVE LAWSUIT AGAINST GM TO REPLACE THE CAR FOR SAFETY REASONS. THEY ARE DRAGGING THEIR FEET. LAWSUIT GOING ON OVER A YEAR.
NHTSA ODI #10621623
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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