NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
204 reportsClear category filter44,000 miles · Oct 27, 2017
EngineExterior LightingCrash
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING 80 MPH, THE HEADLIGHTS AND ALL THE INSTRUMENT PANEL LIGHTING TURNED OFF WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, TURNED OFF AND RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE BACK HOME ONLY WITH THE HIGH BEAM LIGHTS. THE VEHICLE WAS …
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING 80 MPH, THE HEADLIGHTS AND ALL THE INSTRUMENT PANEL LIGHTING TURNED OFF WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, TURNED OFF AND RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE BACK HOME ONLY WITH THE HIGH BEAM LIGHTS. THE VEHICLE WAS TAKEN TO THE DEALER (RYDELL CHEVROLET, 18600 DEVONSHIRE ST, NORTHRIDGE, CA 91324) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT WHEN DRIVING ON A RAINY DAY AT 15 MPH, THE HEADLIGHTS TURNED OFF AND ALL THE INSTRUMENT PANEL LIGHTS TURNED OFF WITHOUT WARNING. THE FAILURE CAUSED THE CONTACT TO CRASH INTO ANOTHER VEHICLE THAT WAS PARKED ON THE SIDE OF THE ROAD. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED SEVERAL OTHER TIMES EVEN AFTER THE VEHICLE WAS REPAIRED. ALSO, WHILE DRIVING 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE SAME DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC (ULTIMATE CONNECTIONS, 9517 1/2 SEPULVEDA BLVD, NORTH HILLS, CA 91343) WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT, OIL PUMP, AND ENGINE MOUNTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-222-1020 AND STATED THAT THEY WOULD REPLACE THE VEHICLE; HOWEVER, THE CONTACT DID NOT HEAR BACK. CASE NUMBER: 8-3184289974 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
NHTSA ODI #11040519
133,000 miles · Oct 18, 2017
Electrical SystemEngineSteering
I WAS ON MY WAY HOME FROM DINNER WHEN THE ENGINE STARTED REVVING ON IT'S OWN AND THE CAR BEGAN JERKING. I PULLED TO THE SIDE OF THE ROAD AND THE ENGINE KILLED. I RESTARTED THE VEHICLE AND NOTED THAT THE BATTERY WAS SUPPLING ENOUGH POWER AND THE TEMPERATURE GAGE WAS NORMAL. AT THIS TIME, THE LIGHTS STARTED TO FLICKER, THE RPMS…
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I WAS ON MY WAY HOME FROM DINNER WHEN THE ENGINE STARTED REVVING ON IT'S OWN AND THE CAR BEGAN JERKING. I PULLED TO THE SIDE OF THE ROAD AND THE ENGINE KILLED. I RESTARTED THE VEHICLE AND NOTED THAT THE BATTERY WAS SUPPLING ENOUGH POWER AND THE TEMPERATURE GAGE WAS NORMAL. AT THIS TIME, THE LIGHTS STARTED TO FLICKER, THE RPMS WERE GOING UP AND DOWN FAIRLY QUICKLY AND THE WINDOWS AND LOCKS WERE CLICKING. I WAS ABLE TO GET THE VEHICLE HOME (5 MILES), BUT THE PROBLEMS PERSISTED THE ENTIRE DRIVE. THE SECOND I WOULD LET ME FOOT OFF THE GAS PEDAL, THE ENGINE WOULD KILL. I TOOK IT TO THE MECHANIC AND HE SAID WHEN HE HOOKED IT UP TO THE MACHINE TO SEE WHAT THE PROBLEM WAS, THERE WAS SO MUCH WRONG HE COULDN'T ACTUALLY TELL WHAT WAS CAUSING WHAT. THE COMPUTER AND ENGINE BOTH WERE RECOMMENDED TO BE REPLACED. I LET HIM KNOW AS WELL IT HAD BECOME MORE DIFFICULT IN THE LAST FEW MONTHS TO TURN THE WHEEL WHEN GOING AT A SLOW SPEED AND VIRTUALLY IMPOSSIBLE TO PARK. HE STATED IT IS A KNOWN ISSUE WITH THIS MAKE, MODEL AND YEAR. THE STEERING, THE COMPUTER AND THE ENGINE HE HAS SEEN MULTIPLE CUSTOMERS HAVE PROBLEMS WITH.
NHTSA ODI #11034286
146,000 miles · Oct 10, 2017
Engine
VEHICLE HAD HAD BEEN SHUDDERING AND MISFIRING ON AND OFF FOR QUITE SOME TIME, CHECK ENGINE LIGHT CAME ON, TOOK TO SHOP FOR DIAGNOSIS. SHOP STATED CODES WERE RELATED TO STRETCHED TIMING CHAINS. I THEN TOOK TO DEALER, GOT SAME DIAGNOSIS AND A $2,000 ESTIMATE. HAD REPAIRS DONE. CHECK ENGINE LIGHT HAS NOT COME BACK ON SINCE. CA…
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VEHICLE HAD HAD BEEN SHUDDERING AND MISFIRING ON AND OFF FOR QUITE SOME TIME, CHECK ENGINE LIGHT CAME ON, TOOK TO SHOP FOR DIAGNOSIS. SHOP STATED CODES WERE RELATED TO STRETCHED TIMING CHAINS. I THEN TOOK TO DEALER, GOT SAME DIAGNOSIS AND A $2,000 ESTIMATE. HAD REPAIRS DONE. CHECK ENGINE LIGHT HAS NOT COME BACK ON SINCE. CAR WOULD HESITATE AND LOOSE POWER ATTEMPTING TO ACCELERATE WHEN TAKING OFF IN TRAFFIC. FELT UNSAFE DRIVING, AS I NEVER KNEW WHEN CAR WAS GOING ACCELERATE OR NOT.
NHTSA ODI #11032665
53,000 miles · Sep 29, 2017
Engine
WAS DRIVING HOME FROM WORK ENGINE MADE A TICKING SOUND THEN KNOCKED A LITTLE UPON ACCELERATION, NO LIGHTS CAME ON AND I WAS WITHIN A 1/2 MILE TO MY HOME SO I KEPT DRIVING. CAR DIED AS I PULLED INTO DRIVEWAY, HAD I BEEN ON THE STREET I WOULD NOT HAVE BEEN ABLE TO PULL OVER AS THERE WAS NO WARNING. I TOOK IT TO THE DEALER WHO SAID…
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WAS DRIVING HOME FROM WORK ENGINE MADE A TICKING SOUND THEN KNOCKED A LITTLE UPON ACCELERATION, NO LIGHTS CAME ON AND I WAS WITHIN A 1/2 MILE TO MY HOME SO I KEPT DRIVING. CAR DIED AS I PULLED INTO DRIVEWAY, HAD I BEEN ON THE STREET I WOULD NOT HAVE BEEN ABLE TO PULL OVER AS THERE WAS NO WARNING. I TOOK IT TO THE DEALER WHO SAID THE TIMING BELT WENT OUT AND RUINED THE ENGINE, TOTAL COST FOR NEW ENGINE $7250 AND DESPITE OTHER YEARS AND VIN NUMBERS BEING RECALLED THEY REFUSED TO COVER MY VEHICLE THAT ONLY HAS 52,000 MILES. MECHANIC ALL BUT ADMITTED IT WAS A FLAW AND TOLD ME TO SAVE MY RECEIPT. I ASKED HIM IF THE ONLY WAY CHEVY WILL COVER IT IS IF SOMEONE GETS KILLED, OR IF ENOUGH PEOPLE COMPLAIN AND HE SAID YES. WHY NOT BE HONEST ABOUT IT AND STAND BEHIND THEIR PRODUCT? NOW I'M SCARED EVEN WITH A NEW ENGINE IT COULD HAPPEN AGAIN, ONLY I MIGHT NOT BE LUCKY ENOUGH TO BE IN MY DRIVEWAY.
NHTSA ODI #11030595
Mileage unknown · Sep 11, 2017
EngineVisibility/wiper
WENT FOR AN OIL CHANGE AND THEN NOTICED MY COOLANT RESERVOIR COMPLETELY. I CONTACTED OIL COMPANY AND TOPPED COOLANT OFF. NEXT DAY WENT TO WORK AND OIL COMPANY CAME TO INSPECT THE CAR AND COOLANT EMPTY AGAIN. WENT TO OIL COMPANY AFTER WORK AND WAS ADVISED TO GO TO DEALERSHIP AS IT APPEARS TO BE A WATER PUMP LEAK. NEXT MORNING WEN…
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WENT FOR AN OIL CHANGE AND THEN NOTICED MY COOLANT RESERVOIR COMPLETELY. I CONTACTED OIL COMPANY AND TOPPED COOLANT OFF. NEXT DAY WENT TO WORK AND OIL COMPANY CAME TO INSPECT THE CAR AND COOLANT EMPTY AGAIN. WENT TO OIL COMPANY AFTER WORK AND WAS ADVISED TO GO TO DEALERSHIP AS IT APPEARS TO BE A WATER PUMP LEAK. NEXT MORNING WENT TO SHAHEEN CHEVROLET AND PAID $101.86 AND THE ADVISED IT WAS MY WATER PUMP LEAKING AT SHAFT WEEP HOLE. I RESEARCH3RD AND FOUND RECALL 13079 AND CONTACTED GM AT 18002221020 AND S/W ANNA AND WAS ADVISED ITS NOT A RECALL BUT A CUSTOMER SATISFACTION PROGRAM. AND THAT I HAD THE CUSTOMER SATISFACTION ON 4/19/2014 AND IT ONLY CARRIED A 12 MONTH WARRANTY. HOWEVER SINCE THIS SEEMS RELATED THEY WILL ASSIGN MY CASE TO A SENIOR ADVISOR ...CASE 8-3280633041
NHTSA ODI #11022607
108,900 miles · Sep 7, 2017
Engine
WE WERE DOING NORMAL DRIVING AROUND TOWN WHEN THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE STARTED RUNNING VERY ROUGH. WE WERE ABLE TO DRIVE SLOWLY AND GET THE VEHICLE HOME. THE ENGINE STARTED MAKING A KNOCKING SOUND. WE TOOK THE CAR TO A CHEVROLET DEALER TO BE LOOKED AT. THE DEALER SAID THE TIMING CHAIN AND PISTONS WERE O…
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WE WERE DOING NORMAL DRIVING AROUND TOWN WHEN THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE STARTED RUNNING VERY ROUGH. WE WERE ABLE TO DRIVE SLOWLY AND GET THE VEHICLE HOME. THE ENGINE STARTED MAKING A KNOCKING SOUND. WE TOOK THE CAR TO A CHEVROLET DEALER TO BE LOOKED AT. THE DEALER SAID THE TIMING CHAIN AND PISTONS WERE OUT AND THEY RECOMMENDED REPLACING THE MOTOR. THEY SAID THEY HAD SEEN THIS BEFORE ON THE TRAVERSE AND WOULDN'T KNOW FOR SURE UNTIL THEY TOOK THE ENGINE APART BUT THAT WAS WHAT THE DIAGNOSTICS WERE SHOWING. WE TOWED THE CAR TO ANOTHER SHOP TO GET A SECOND OPINION. THEY ALSO STATED THE PISTONS AND BEARINGS WERE BAD, THE TIMING BELT WAS BAD AND THEY WOULD KNOW MORE IF THEY TOOK IT APART. THEY ALSO RECOMMENDED REPLACING THE MOTOR BECAUSE OF THE EXTENT OF THE DAMAGE. WE REPLACED THE ENGINE. THE VEHICLE HAD 108,000 MILES AT THE TIME OF THE ENGINE FAILURE.
NHTSA ODI #11022081
67,600 miles · Aug 12, 2017
EngineUnknown Or Other
A NUMBER OF MONTHS AGO, WHILE I WAS DRIVING ON THE HIGHWAY ALL LIGHTS ON THE DASHBOARD WENT ON AN A MESSAGE DISPLAYING "REDUCED POWER ENGINE" WAS DISPLAYED. AT THE SAME TIME, THAT IS EXACTLY WHAT HAPPENED., THE ENGINE POWER WAS REDUCED FOR FEW SECONDS AND THEN EVERYTHING WENT BACK TO NORMAL. MONTHS BEFORE THE DESCRIBED INCIDENT…
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A NUMBER OF MONTHS AGO, WHILE I WAS DRIVING ON THE HIGHWAY ALL LIGHTS ON THE DASHBOARD WENT ON AN A MESSAGE DISPLAYING "REDUCED POWER ENGINE" WAS DISPLAYED. AT THE SAME TIME, THAT IS EXACTLY WHAT HAPPENED., THE ENGINE POWER WAS REDUCED FOR FEW SECONDS AND THEN EVERYTHING WENT BACK TO NORMAL. MONTHS BEFORE THE DESCRIBED INCIDENT, I RECEIVED A LETTER FROM CHEVROLET DESCRIBING THIS ISSUE AND STATING ABOUT AN EXTENDED WARRANTY TO COVER THIS ISSUE. I WENT TO THE DEALERSHIP AND I WAS I WILL BE CHARGED ROUGHLY $150.00 TO DETECT THE ISSUE AND, IF AND ONLY IF, CERTAIN CODES WERE DISPLAYED ON THE SCAN, IT WILL BE COVERED BY THE EXTENDED WARRANTY. SINCE IT WAS EXPENSIVE I DECIDED TO GO TO ANOTHER PLACE AND THE SCAN FOR FREE AND OBTAIN THE CODES. NO CODES WERE DISPLAYED. SINCE 4 MONTHS AGO THE ENGINE SHUTOFF WHILE THE VEHICLE IS MOVING, TO START THE ENGINE IS REQUIRED TO STOP BY ANY POSSIBLE WAY, AND RESTART THE ENGINE. ONCE AGAIN, ALL LIGHTS ON THE DASHBOARD TURN AND THE VEHICLE COMPLETELY SHUTOFF. THIS HAD HAPPENED AT LEAST SIX TIMES IN THE LAST 4 MONTHS. IN ALL OF THIS INCIDENTS I CAN NOT TELL IF THE "REDUCED POWER ENGINE" MESSAGE IS DISPLAYED SINCE THE PRIORITY IS TO STOP THE VEHICLE. I TOOK THE VEHICLE COUPLE WEEKS AGO TO THE DEALERSHIP AND I WAS CHARGED ABOUT $150.00 TO DIAGNOSE THE PROBLEM. THE FEEDBACK FROM CHEVROLET WAS THAT NOTHING WAS WITH IN THE VEHICLE. IT IS INCONCEIVABLE THAT I WAS CHARGED THAT MUCH BY CHEVROLET TO COME BACK WITH A RESPONSE THAT THERE IS NOTHING WRONG WITH THE VEHICLE. CHEVROLET IS WELL AWARE (THE LETTER RECEIVED IN THE PAST) THERE IS AN ISSUE WITH THE VEHICLE. FURTHERMORE, THE INTERNET IS PLENTY OF PEOPLE DESCRIBING THE SAME ISSUE WITH THE TRAVERSE. I DO NOT KNOW THE PARAMETERS OF NHTSA TO CALL WHEN SHOULD BE A RECALL , BUT BASED ON THE LETTER THAT CHEVROLET SENT, AND THE MULTIPLE COMPLAINS SUGGESTS IT MIGHT BE.
NHTSA ODI #11014863
Mileage unknown · Aug 10, 2017
Engine
MY ENGINE KEEPS USING OIL BUT NOT LEAKING ANYWHERE BETWEEN OIL CHANGES
NHTSA ODI #11014209
148,000 miles · Aug 1, 2017
Electronic Stability Control (esc)EnginePower TrainCrash
IN JANUARY 2016, MY VEHICLE STARTED HAVING STABILITY TRACK ISSUES. IT GOT SO BAD I HAD THE CAR SIT UP FOR A MONTH THEN CALLED A MECHANIC OUT TO DIAGNOSIS THE CAR. THEY SENT ME TO THE CHEVY DEALERSHIP AND THEY FIXED SOMETHING WITHIN THE STEERING, BUT THAT DID NOT STOP MY STABILITRAK FROM MALFUNCTIONING. WHILE DRIVING THE STAB…
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IN JANUARY 2016, MY VEHICLE STARTED HAVING STABILITY TRACK ISSUES. IT GOT SO BAD I HAD THE CAR SIT UP FOR A MONTH THEN CALLED A MECHANIC OUT TO DIAGNOSIS THE CAR. THEY SENT ME TO THE CHEVY DEALERSHIP AND THEY FIXED SOMETHING WITHIN THE STEERING, BUT THAT DID NOT STOP MY STABILITRAK FROM MALFUNCTIONING. WHILE DRIVING THE STABILITRAK LIGHT TURNS ON AND SAYS IT NEEDS SERVICING. THEN IT MAKES THE ENGINE SLOW DOWN AND IT STARTS STALLING SO WE HAVE TO PULL OVER AND TURN THE CAR OFF AND TURN IT BACK ON FOR IT TO DO THE SAME THING AGAIN WITHIN MINUTES. IF THE CRUISE CONTROL IS ON IT TURNS IT OFF STARTS TO STALL AND PUTS MY FAMILY AND I IN DANGER, I JUST THANK GOD WE'VE BEEN ABLE TO ALLEVIATE MAJOR ACCIDENTS. IT'S BEEN ONE MINOR ACCIDENT BUT BECAUSE WE WERE ALREADY GOING SLOW IT DIDN'T AFFECT EITHER CAR, SO WE LET IT GO ESPECIALLY BECAUSE OUR VEHICLE WAS AT FAULT NOT THE PEOPLE BEHIND US.
NHTSA ODI #11012183
104,000 miles · Jul 20, 2017
Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. AFTER PERFORMING A ROUTINE TUNE UP ON THE VEHICLE, THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER (RAINBOW CHEVROLET IN LAPLACE, LOUISIANA) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN MALFUNCTIONED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. AFTER PERFORMING A ROUTINE TUNE UP ON THE VEHICLE, THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER (RAINBOW CHEVROLET IN LAPLACE, LOUISIANA) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN MALFUNCTIONED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 104,000.
NHTSA ODI #11006608
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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