NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
669 reports73,293 miles · May 28, 2013
Engine
I WAS DRIVING THROUGH TOWN BACK IN FEBRUARY AND MY "SERVICE STABILITETRAK" "TRACTION CONTROL OFF" AND "REDUCED ENGINE POWER" LIGHTS COME ONE. I TOOK MY CAR TO THE NEAREST DEALERSHIP AND PAID $99 TO FIND OUT WHAT WAS WRONG. THEY SAID I NEEDED TO REPLACE THE THROTTLE BODY. THE LIGHTS ALL WENT OFF ON MY WAY HOME SO I THOUGHT IT …
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I WAS DRIVING THROUGH TOWN BACK IN FEBRUARY AND MY "SERVICE STABILITETRAK" "TRACTION CONTROL OFF" AND "REDUCED ENGINE POWER" LIGHTS COME ONE. I TOOK MY CAR TO THE NEAREST DEALERSHIP AND PAID $99 TO FIND OUT WHAT WAS WRONG. THEY SAID I NEEDED TO REPLACE THE THROTTLE BODY. THE LIGHTS ALL WENT OFF ON MY WAY HOME SO I THOUGHT IT MIGHT BE A FLUKE THING. WELL IT JUST HAPPENED AGAIN 3 MONTHS LATER. I WAS GOING UP A HILL THAT HAS A IMMEDIATE CURVE AFTER IT (WE LIVE IN THE MOUNTAINS) AND ALMOST GOT REAR ENDED BECAUSE THE CAR WENT FROM 55 TO 25 AS WE WERE GOING UP THE HILL AND IT WOULDN'T PICK SPEED BACK UP, THE RPM'S WOULD JUST SHOOT UP. THIS PART IS FAULTY PART ON MANY CHEVROLET TRAVERSE'S AND MANY OTHER GM MODEL'S. ON EDMUNDS.COM THERE ARE TONS OF PEOPLE COMPLAINING ABOUT THEIR THROTTLE BODY'S BEING BAD AND BEING DANGEROUS. MY FOUR CHILDREN ALL UNDER THE AGE OF 5 COULD HAVE BEEN VERY BADLY INJURED OR KILLED IF THAT TRUCK BEHIND US DIDN'T HAVE GOOD BRAKES. WE WERE FORTUNATE THAT WE HAD A CLOSE CALL. I CONTACTED GM AND THEY REFERRED ME TO A DISTRICT SPECIALIST, BUT THAT PERSON WAS SUPPOSE TO CALL ME BACK TODAY BETWEEN 1-3 AND NOW IT'S 6:43 AND THEY LEAVE AT 6:45, SO I'M SURE I WON'T HEAR FROM HER TODAY. I CALLED TO COMPLAIN THAT SHE DIDN'T CALL ME DURING THE TIME SHE WAS SUPPOSE TO CALL, SO NOW SHE HAS ANOTHER 24 HOURS TO CALL ME AND I DOUBT THAT WILL HAPPEN EITHER. AFTER THIS EXPERIENCE I DON'T THINK I'M EVER GOING TO BUY ANOTHER GM VEHICLE AGAIN, THEY'RE NOT ISSUING RECALLS ON THE PARTS THAT NEED TO BE AND IT'S PUTTING PEOPLE'S LIVES AT RISK. *TR
NHTSA ODI #10513929
32,000 miles · May 15, 2013
Electrical SystemVisibility
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE TEMPERATURE ADJUSTMENT WAS DISTRACTING BECAUSE INSTEAD OF THERE BEING TURNING KNOBS TO ADJUST THE TEMPERATURE, THERE WERE DIGITAL BUTTONS INSTEAD. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. *TR
NHTSA ODI #10512095
37,395 miles · May 14, 2013
Service BrakesSteeringWheels
I PURCHASED THIS VEHICLE AS A GM CERTIFIED USED VEHICLE IN LATE DECEMBER 2010. NOV26'11 @ 37,395 MILES THE FRONT BRAKE PADS WERE REPLACED AND THE FRONT BRAKE ROTORS WERE RESURFACED. IN MAY 2012, I WAS REAR ENDED AT STOP LIGHT AND A COUPLE OF DAYS LATER, I STARTED EXPERIENCING SHAKING WHEN APPLYING THE BRAKES AND WAS TOLD IT WA…
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I PURCHASED THIS VEHICLE AS A GM CERTIFIED USED VEHICLE IN LATE DECEMBER 2010. NOV26'11 @ 37,395 MILES THE FRONT BRAKE PADS WERE REPLACED AND THE FRONT BRAKE ROTORS WERE RESURFACED. IN MAY 2012, I WAS REAR ENDED AT STOP LIGHT AND A COUPLE OF DAYS LATER, I STARTED EXPERIENCING SHAKING WHEN APPLYING THE BRAKES AND WAS TOLD IT WAS A MAINTENANCE ISSUE WHEN TAKEN IN FOR REPAIR. JUN15'12 THE FRONT BRAKE ROTORS WERE REPLACED. NOV30'12 VEHICLE TAKEN IN FOR SERVICE ONCE MORE WITH SAME COMPLAINT OF SHAKING WHEN APPLYING BRAKES OR WHEN COASTING - FRONT DISC BRAKE PADS WERE REPLACED AND FRONT BRAKE ROTORS WERE RESURFACED. IT IS NOW MAY'13 (52K MI) AND I AM EXPERIENCING THE SAME ISSUES ONCE MORE, HOWEVER THE SHAKING IS MUCH WORSE TO THE POINT IT FEELS AS IF THE FRONT WHEELS WILL COME OFF WHILE BRAKING. I CONTACTED DEALER TO GET SERVICE HISTORY, AND FOUND THAT THIS ISSUE WAS PRESENT BEFORE I PURCHASED THE CAR. *TR
NHTSA ODI #10511979
18,200 miles · May 13, 2013
Engine
RECEIVED A LETTER FROM GM THAT MY CAR MIGHT HAVE A LEAKING WATER PUMP SEAL. (IT DOES BECAUSE I HAVE HAD TO ADD COOLANT) . THE LETTER STATES THAT FOR THE NEXT 2 YEARS CHEVY WILL ADD COOLANT AS NEEDED. WHY NOT RECALL THE CAR AND REPLACE THE WATER PUMP. IT IS NOT GOING TO MAGICALLY STOP LEAKING IN 2 YEARS. *TR
NHTSA ODI #10511633
40,000 miles · May 12, 2013
SteeringCrash
AT LOW SPEED I WAS UNABLE TO STEER CLEAR OF AN OBSTACLE BECAUSE THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN, ALMOST TO THE POINT OF LOCKING. I HAD TO FORCE THE STEERING WHEEL WITH BOTH HANDS TO HAVE IT MOVE AT ALL. THE LOCKUP CAUSED LOSS OF STEERING AND I STRUCK ANOTHER OBJECT. THE PROBLEM COMES AND GOES AND NOW IS BECOMIN…
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AT LOW SPEED I WAS UNABLE TO STEER CLEAR OF AN OBSTACLE BECAUSE THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN, ALMOST TO THE POINT OF LOCKING. I HAD TO FORCE THE STEERING WHEEL WITH BOTH HANDS TO HAVE IT MOVE AT ALL. THE LOCKUP CAUSED LOSS OF STEERING AND I STRUCK ANOTHER OBJECT. THE PROBLEM COMES AND GOES AND NOW IS BECOMING MORE AND MORE PREVALENT. DOESN'T SEEM TO BE ANY CONSISTENT PATTERN, HOT, COLD, SHORT DRIVE, LONG DRIVE, ETC. PROBLEM OCCURS WHILE TURNING IN BOTH THE LEFT AND RIGHT DIRECTION. AT TIMES I GET THE FEELING THAT IT HAPPENS WHILE APPLYING THE BRAKE. *TR
NHTSA ODI #10511555
67,000 miles · May 1, 2013
Steering
WHEN SLOWING DOWN OR DOING MANEUVERS AT SLOW SPEEDS THE POWER STEERING IMPEDES STEERING. IT FEELS LIKE IT IS ACTUALLY FIGHTING YOU. IT IS A HAZARDOUS PROBLEM AND MAY CAUSE AN ACCIDENT. DOING A Y-TURN IS ALMOST IMPOSSIBLE DUE TO THE STEERING ISSUE. WE ARE TAKING OURS TO A DEALERSHIP TO HAVE IT REPAIRED. *TR
NHTSA ODI #10510285
78,000 miles · Apr 30, 2013
Steering
INTERMITTENTLY, MY 2010 TRAVERSE'S STEERING SYSTEM LOCKS UP WHEN TURNING AT LOW SPEEDS. SOMETIMES THE PROBLEM WILL NOT ALLOW THE TURN TO BE COMPLETED. MY 16 YEAR OLD CHILD, WHO IS A DRIVER'S EDUCATION STUDENT, WAS DRIVING THE VEHICLE WHEN THE PROBLEM PRESENTED AND NEARLY HAD A HEAD ON COLLISION DUE TO THE FACT THAT SHE COULD N…
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INTERMITTENTLY, MY 2010 TRAVERSE'S STEERING SYSTEM LOCKS UP WHEN TURNING AT LOW SPEEDS. SOMETIMES THE PROBLEM WILL NOT ALLOW THE TURN TO BE COMPLETED. MY 16 YEAR OLD CHILD, WHO IS A DRIVER'S EDUCATION STUDENT, WAS DRIVING THE VEHICLE WHEN THE PROBLEM PRESENTED AND NEARLY HAD A HEAD ON COLLISION DUE TO THE FACT THAT SHE COULD NOT COMPLETE A LEFT HAND TURN THAT SHE WAS MAKING. IN RESEARCHING THIS PROBLEM, I NOTICE LOTS OF POSTS OF THE SAME PROBLEM WITH THE SAME VEHICLE. THIS IS A MANUFACTURER'S DEFECT AND SHOULD BE ADDRESSED BY THE COMPANY. *TR
NHTSA ODI #10510172
40,000 miles · Apr 30, 2013
Steering
I HAVE A 2010 TRAVERSE AROUND 40,000 MILES THE STEERING STARTED LOCKING UP WHEN TUNING AT A LOW SPEED, ESPECIALLY IN PARKING LOTS, ETC. SOMETIMES I EVEN HAVE TO TRY AND BACK UP AND TURN WITH ALL MY MIGHT TO GET THE CAR TO TURN IN PARKING SPOTS. THIS STARTED OUT AS A COUPLE TIMES A DAY NOT IT IS ALMOST EVERY TURN I MAKE. THIS IS …
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I HAVE A 2010 TRAVERSE AROUND 40,000 MILES THE STEERING STARTED LOCKING UP WHEN TUNING AT A LOW SPEED, ESPECIALLY IN PARKING LOTS, ETC. SOMETIMES I EVEN HAVE TO TRY AND BACK UP AND TURN WITH ALL MY MIGHT TO GET THE CAR TO TURN IN PARKING SPOTS. THIS STARTED OUT AS A COUPLE TIMES A DAY NOT IT IS ALMOST EVERY TURN I MAKE. THIS IS VERY DANGEROUS AND HAS ALMOST CAUSED ME TO HAVE A WRECK SEVERAL TIMES. I HAVE RESEARCHED AND THERE ARE WAY TO MANY COMPLAINTS FOR THIS SAME TYPE OF PROBLEM. CHEVROLET MUST MAKE A RECALL AND FIX THIS PROBLEM BEFORE SOMEONE IS SERIOUSLY INJURED. PLEASE HELP US!!! *TR
NHTSA ODI #10510151
Mileage unknown · Apr 29, 2013
Steering
THE VEHICLE IS HARD TO TURN AT LOW SPEEDS. TOOK IT TO THE DEALER AND THEIR DIAGNOSES WAS THAT THE RACK AND PINION NEEDED CHANGING AT A COST OVER $700.00. HAD NEW RACK AND PINION INSTALLED AT A MECHANICS SHOP FOR LESS. *TR
NHTSA ODI #10509992
91,000 miles · Apr 29, 2013
Steering
I HAVE POWER STEERING FAILURE WITH 91000 MILES. THE DEALER TOLD ME THE TSB FOR THIS ISSSUE WOULD COST ME ABOUT 1300 DOLLARS.. SINCE THERE IS WHINE EVIDENT AND THE PITCH CHANGES WITH VEHICLE SPEED. AT IDLE, YOU NEED TO BE LIKE A GORILLA TO TURN THE WHEEL, BUT ONCE YOU GAS IT, SOME ASSIST IS PROVIDED, THIS IS NOT THE FIRST ISSUE …
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I HAVE POWER STEERING FAILURE WITH 91000 MILES. THE DEALER TOLD ME THE TSB FOR THIS ISSSUE WOULD COST ME ABOUT 1300 DOLLARS.. SINCE THERE IS WHINE EVIDENT AND THE PITCH CHANGES WITH VEHICLE SPEED. AT IDLE, YOU NEED TO BE LIKE A GORILLA TO TURN THE WHEEL, BUT ONCE YOU GAS IT, SOME ASSIST IS PROVIDED, THIS IS NOT THE FIRST ISSUE WITH THIS CAR. A/C LINE FROM COMPRESSOR TO CONDENSOR BROKEN,,, $700.00. WATER PUMP LEAKING,,, DRIVETRAIN WARRANTY. STEERRING WHEEL SHIMMY AT VARIOUS SPEEDS SINCE ABOUT 20K MILE, " NO PROBLEM FOUND" EVEN THOUGH IT HAS BEEN IN SEVERAL TIMES AND THEY NEVER SEEM TO DUPLICATE THE ISSUE. .DRIVE SHAFT SEAL LEAKING. WARANTY COVERED THAT ONE.THIS IS OUR SECOND TRAVERSE.. OUR 2009 WITH 6300 MILES HAD A VERY ROUGH IDLE AND CHECK ENGINE LIGHT ON.CALLED ONSTAR FOR DIAG. THEY WERE ABLE TO SEE FAULTS, BUT COULD NOT GET SPECIFIC RESULTS FOR SOME REASON. THETY ASKED IF I NEEDE A TOW, BUT THE DEALER WAS ONLY 2 MILES FROM ME, I STARTED TO DRIVE THERE. AT THE LAST LIGHTS BEFORE TURNING INTO THE SHOP, IT APPEARRED AS THOUGH I HAD AN ENGINE FIRE AND COULD NOT EVEN SEE OUT THE WINDSHIELD. WAS TOLD THAT THE COIL FEEL OUT OF BRACKET ON FIRE WALL AND DROPPED ONTO EXHAUST.. SINCE WHEN DOES THIS CAR HAVE A COIL ON THE FIRE WALL. THEN I FOUND OUT THE REAL ISSUE. ON OF THE PISTONS WAS DISINAGRATED AND COMPLETLY GONE. CHEVY WANTED TO REPAIR THE TRAVERSE. EVERY COMPUTER COMPONENT NEEDED TO BE REPLACED AS WELL. THEY STARTED THE WORK AND ORDERED ALL THE PARTS . AFTER 30 DAYS WERNT BY AND THEY STILL HAD NO ENGINE FRON CHEVY, I CALLED THEM ON LEMON LAW. THEY TOOK POSSESION OF OUR 09 AND REPLACED IT WITH A 2010. WE HAD TO COME OUT OF POCKET FOR ABOUT 1100 DOLLARS AND ALSO WERE DENIED THE INTERIOR PROTECTIO PACKAGE THAT WE PURCHASED WITH OUR 09. LOSS OF 1300. I HAVE A VERY POOR OPINION OF CHEVY'S RECENT PRODUCTS AND WE HAVE BEEN A CHEVY FAMILY FOR 4 DIFFERENT . LOOSING FAITH. *TR
NHTSA ODI #10509989
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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