NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
669 reports120,000 miles · Mar 21, 2017
Seat Belts
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE THE CONTACT WAS FASTENING THE SEAT BELT, THE LOWER ANCHOR CABLE DETACHED FROM THE SEAT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A RECALL; HOWEVER, THE MANUFACTURER STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REMEDIED. T…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE THE CONTACT WAS FASTENING THE SEAT BELT, THE LOWER ANCHOR CABLE DETACHED FROM THE SEAT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A RECALL; HOWEVER, THE MANUFACTURER STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
NHTSA ODI #10967518
70,000 miles · Mar 18, 2017
Steering
THE POWER STEERING WILL GO OUT INTERMEDIATELY WHILE DRIVING ON TURNS. THE POWER STEERING HAS BEEN DOING THIS SINCE I PURCHASED THE VECHILE BUT PUT TODAY'S DATE AS THE DATE OF ISSUE.
NHTSA ODI #10966717
Mileage unknown · Mar 3, 2017
Engine
TIMING CHAIN IS OUT OF SYNC. MECHANIC STATES THAT ERROR CODES ARE CAUSING THE THE CHECK ENGINE LIGHT TO ILLUMINATE THAT ARE BASED AROUND SKIPPING/SLIPPING TIMING CHAIN. STATES THAT TIMING CHAIN MUST BE REPAIRED. IF TIMING CHAIN FAILS TO WORK CORRECTLY, ENGINE COULD SEIZE CAUSE THE VEHICLE FAIL UNEXPECTEDLY.
NHTSA ODI #10958496
106,830 miles · Feb 27, 2017
Engine
ENGINE LIGHT CAME ON WHILE DIVING AT CITY SPEEDS, TOOK IT TO STEWART CHEVROLET AND THE SAID IT WAS THE P0008 AND P0017 TIMING CHAIN AND CRANK CAMSHAFT. THIS IS THE 3RD TIME THAT THIS IS OCCURRING . 1ST WAS AT 60,929K AND SECOND WAS AT 81,781K THEY WANT BETWEEN $3,000 TO $9,000 TO REPAIR AND NO GUARANTEE THAT IT WON'T OCCUR AT NE…
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ENGINE LIGHT CAME ON WHILE DIVING AT CITY SPEEDS, TOOK IT TO STEWART CHEVROLET AND THE SAID IT WAS THE P0008 AND P0017 TIMING CHAIN AND CRANK CAMSHAFT. THIS IS THE 3RD TIME THAT THIS IS OCCURRING . 1ST WAS AT 60,929K AND SECOND WAS AT 81,781K THEY WANT BETWEEN $3,000 TO $9,000 TO REPAIR AND NO GUARANTEE THAT IT WON'T OCCUR AT NEXT 20K, GM ARE NOT STANDING BY THERE PRODUCT NOR IS STEWARD.
NHTSA ODI #10957359
Mileage unknown · Feb 24, 2017
Engine
I TOOK MY CAR IN FOR MOTOR LIGHT AND OIL CHANGE. I WAS ADVISED THAT MY TIMING CHAIN WAS SOME WEAR AND NEEDS CHANGING. I WAS TOLD BY A MECHANIC THAT THESE CARS HAVE THIS PROBLEM ALL THE TIME AND A RECALL SHOULD HAVE BEEN ISSUED ON THEM. IT WAS FOR THE 2009, BUT A LOT OF THE 2010 HAD THE SAME CHAIN AND ISSUE AS THE 2009. OF CO…
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I TOOK MY CAR IN FOR MOTOR LIGHT AND OIL CHANGE. I WAS ADVISED THAT MY TIMING CHAIN WAS SOME WEAR AND NEEDS CHANGING. I WAS TOLD BY A MECHANIC THAT THESE CARS HAVE THIS PROBLEM ALL THE TIME AND A RECALL SHOULD HAVE BEEN ISSUED ON THEM. IT WAS FOR THE 2009, BUT A LOT OF THE 2010 HAD THE SAME CHAIN AND ISSUE AS THE 2009. OF COURSE THE DEALER IS NOT GONG TO AGREE TO ANYTHING. THEY ARE TELLING ME ITS 2800, JUST TO CHANGE THE BELT AS PRECAUTION. THIS IS PRICE GOUGING WHEN THEY KNOW IT'S AN ISSUE. I NEED HELP...
NHTSA ODI #10956698
169,539 miles · Feb 22, 2017
Steering
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE VEHICLE BECAME DIFFICULT TO STEER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE VEHICLE BECAME DIFFICULT TO STEER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 169,539.
NHTSA ODI #10956366
169,325 miles · Feb 22, 2017
Steering
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE MAKING A TURN AND WHEN THE VEHICLE WAS IN MOTION, THE POWER STEERING FAILED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED AND INDICATED THAT THERE WAS NO RECALL TO PROVIDE A SOLUTION. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 169,325.
NHTSA ODI #10956344
60,000 miles · Feb 15, 2017
EnginePower TrainVehicle Speed Control
SEVERAL MALFUNCTION INDICATOR WARNING LIGHTS AND MESSAGES CONTINUE TO APPEAR ON THE DRIVER CONSOLE UNDER CERTAIN DRIVING CONDITIONS. THEY WARN "SERVICE STABILITRAK" ; "SERVICE TRACTION CONTROL" ; AND, "ENGINE POWER IS REDUCED" THESE MALFUNCTION ALERT ARE ACCOMPANIED BY A SEVERE DECELERATION OF THE VEHICLE AND NO RESPONSE OR…
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SEVERAL MALFUNCTION INDICATOR WARNING LIGHTS AND MESSAGES CONTINUE TO APPEAR ON THE DRIVER CONSOLE UNDER CERTAIN DRIVING CONDITIONS. THEY WARN "SERVICE STABILITRAK" ; "SERVICE TRACTION CONTROL" ; AND, "ENGINE POWER IS REDUCED" THESE MALFUNCTION ALERT ARE ACCOMPANIED BY A SEVERE DECELERATION OF THE VEHICLE AND NO RESPONSE OR VERY MODEST RESPONSE WHEN THE ACCELERATOR IS DEPRESSED. THIS ISSUE HAS PRESENTED ITSELF FOUR (4) SEPARATE TIMES IN 2016 AND 2017 WHILE THE VEHICLE WAS BEING DRIVEN ON HIGHWAYS (3 TIMES AT SPEEDS OF 60 MPH) AND ALWAYS WHEN THE TEMPERATURE HAS BEEN NEAR OR BELOW FREEZING (32 DEGREES). GM HAS NOTIFIED ME OF THIS ISSUE IMPACTING CARS OF THE SAME YEAR, MAKE AND MODEL. HOWEVER, THE VEHICLE ON BOARD COMPUTER (OBC) CLEARS AFTER THE 3RD RESTART (ACCORDING TO THE DEALERSHIP) AND PROOF OF THE ERROR VIA THE OBC IS WIPED OUT (ONLY LEAVING ME WITH VIDEO AND PICTURES, WHICH GMC WILL NOT HONOR IN ITS REPAIR PROTOCOL). AS STATED, THIS REOCCURRING ISSUE IS BEING EXPERIENCED AT HIGH SPEEDS ON BUSY HIGHWAYS AND THE CAR WILL QUICKLY THROTTLE DOWN TO SPEEDS OF 30-40 MPH -- WHICH IS A VERY DANGEROUS SITUATION IN A HIGHWAY ENVIRONMENT (LIKE THE 495 BELTWAY IN WASHINGTON, DC). I TRULY FEAR FOR MY SAFETY IN DRIVING THIS VEHICLE AND GMC IS COMPLACENT IN HAVING ME PROVE THROUGH THE OBC THAT THIS IS HAPPENING, AND THEN HAVING A DEALERSHIP RECREATE THE ISSUE. THERE A HUNDREDS OF REFERENCES TO THIS ISSUE AS I SEARCHED THE INTERNET FOR ANSWERS LONG BEFORE GMC REACHED OUT TO ME. GMC IS PLAYING GAMES WITH CONSUMERS AND ADVISING THAT THIS ISSUE DOWS NOT POSE TO SAFETY HAZARD. MY EXPERIENCES IN THIS VEHICLE ARE PROOF THAT THEIR CLAIMS ARE FALSE. PLEASE INVESTIGATE THIS ISSUE --- CONTACT ME --- GM'S PROTOCOL IS GETTING IN THE WAY OF ADDRESSING DANGEROUS VEHICLE ISSUES.
NHTSA ODI #10954945
79,000 miles · Feb 13, 2017
Power Train
CHECK ENGINE LIGHT STAYED ON. WHEN BROUGHT TO THE DEALER I WAS TOLD THAT THE CODE WAS INDICATING THAT THE TIMING CHAIN WAS STRETCHED AND NEEDED TO BE REPLACED. THE CAR HAS LESS THAN 80,000 MILES AND HAS HAD EXCELLENT MAINTENANCE. THIS PROBLEM ALSO OCCURRED WITH 2009 TRAVERSES AND GM EXTENDED THE WARRANTY ON THOSE MODELS TO 120…
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CHECK ENGINE LIGHT STAYED ON. WHEN BROUGHT TO THE DEALER I WAS TOLD THAT THE CODE WAS INDICATING THAT THE TIMING CHAIN WAS STRETCHED AND NEEDED TO BE REPLACED. THE CAR HAS LESS THAN 80,000 MILES AND HAS HAD EXCELLENT MAINTENANCE. THIS PROBLEM ALSO OCCURRED WITH 2009 TRAVERSES AND GM EXTENDED THE WARRANTY ON THOSE MODELS TO 120,000MILES/10 YEARS AND PAID FOR THE REPAIR. WHEN CALLING GM ABOUT THIS SAME PROBLEM IN THE 2010, WE WERE TOLD THERE WAS NOTHING THEY WOULD DO. THE DEALER TOLD US IT WOULD COST US 3,200 TO FIX THE PROBLEM. THIS PROBLEM HAS BEEN REPORTED ON VARIOUS SITES BY THOUSANDS OF PEOPLE. WE WERE TOLD IF THE PROBLEM WAS NOT FIXED IT COULD CAUSE EXTREME ENGINE DAMAGE WHEN IT BREAKS. GM SHOULD TAKE RESPONSIBILITY FOR THIS DEFECT BEFORE SOMEONE HAS A SERIOUS ACCIDENT AS A RESULT.
NHTSA ODI #10954292
82,000 miles · Jan 19, 2017
Engine
THE CHECK ENGINE LIGHT CAME ON AT AROUND 82,000 MILES. WE TOOK IT TO THE DEALERSHIP AND THEY ARE TELLING US THE TIMING CHAIN IS STRETCHED AND NEEDS REPLACED. $2,200.00 TO REPAIR. I'VE DONE SOME RESEARCH AND THIS VERY ISSUE WAS FIXED UNDER WARRANTY FOR THE 2007-2009 MODEL YEARS. FOR SOME REASON GM IS NOT WARRANTING BEYOND THAT. W…
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THE CHECK ENGINE LIGHT CAME ON AT AROUND 82,000 MILES. WE TOOK IT TO THE DEALERSHIP AND THEY ARE TELLING US THE TIMING CHAIN IS STRETCHED AND NEEDS REPLACED. $2,200.00 TO REPAIR. I'VE DONE SOME RESEARCH AND THIS VERY ISSUE WAS FIXED UNDER WARRANTY FOR THE 2007-2009 MODEL YEARS. FOR SOME REASON GM IS NOT WARRANTING BEYOND THAT. WHILE RESEARCHING THIS ISSUE I FOUND INSTANCES WHERE THE CHAIN CATASTROPHICALLY FAILED CAUSING THE DRIVE SYSTEM TO LOCK UP.
NHTSA ODI #10946430
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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