NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
331 reportsClear category filter52,000 miles · Jan 8, 2014
Steering
JUST DAYS AFTER PURCHASING A USED 2010 CHEVY TRAVERSE WITH ABOUT 52,000 MILES, THE STEERING LOCKED WHILE SITTING IN THE DRIVEWAY. IT TOOK SEVERAL ATTEMPTS TO GET THE STEERING WHEEL TO WORK. THEN IN NOVEMBER THE CAR BEGAN TO MAKE A LOUD SCREECHING NOISE. IT OCCURRED DURING IDLING AS WELL AS DURING ACCELERATION. TURNING BECAME MOR…
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JUST DAYS AFTER PURCHASING A USED 2010 CHEVY TRAVERSE WITH ABOUT 52,000 MILES, THE STEERING LOCKED WHILE SITTING IN THE DRIVEWAY. IT TOOK SEVERAL ATTEMPTS TO GET THE STEERING WHEEL TO WORK. THEN IN NOVEMBER THE CAR BEGAN TO MAKE A LOUD SCREECHING NOISE. IT OCCURRED DURING IDLING AS WELL AS DURING ACCELERATION. TURNING BECAME MORE DIFFICULT AND THE NOISE CORRESPONDED TO ACCELERATING, TURNING AND SLOWING DOWN. IT WENT TO THE CHEVY SERVICE STATION ON 12/20/13. THEY REPLACED THE POWER STEERING PUMP. I PICKED THE CAR UP ON 12/24/13 AND IT SOUNDED THE SAME. I WAS TOLD THAT IT WOULD GET BETTER IN A FEW DAYS AFTER THE AIR LEFT THE NEW PUMP. THE CAR DID NOT GET BETTER AND CONTINUED TO SOUND TERRIBLE. IT WAS ALSO SHAKING AND WAS SCARY TO DRIVE IN. IT WENT BACK TO THE SHOP ON 12/30/13. THEY HAVE REPLACED THE POWER STEERING RACK, PIN AND HOSE SO FAR. AS OF 1/8/13 THEY CAN NOT FIX THE CAR. THE MECHANICS SAY THEY HAVE BEEN WORKING WITH THE GM HOTLINE AND ARE AT A LOSS AS TO WHY IT WON'T STOP MAKING THE NOISE OR DRIVING CORRECTLY. *TR
NHTSA ODI #10559115
44,518 miles · Jan 6, 2014
EngineSteering
THIS VEHICLE WAS TAKEN TO CHAMPION CHEVROLET FOR A RECALL FOR A FAILING WATER PUMP SEAL. DURING THAT ANALYSIS, THE POWER STEERING PUMP AND RACK ASSEMBLY WAS FOUND TO BE LOW ON OIL AND WITH METAL SHAVINGS IN THE PINION RACK WAS NEAR FAILURE. THE FAILURE MODE ON THIS MODEL AND ALL TRAVERSES, ENCLAVES, AND ACADIAS IS THE ULTIMATE…
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THIS VEHICLE WAS TAKEN TO CHAMPION CHEVROLET FOR A RECALL FOR A FAILING WATER PUMP SEAL. DURING THAT ANALYSIS, THE POWER STEERING PUMP AND RACK ASSEMBLY WAS FOUND TO BE LOW ON OIL AND WITH METAL SHAVINGS IN THE PINION RACK WAS NEAR FAILURE. THE FAILURE MODE ON THIS MODEL AND ALL TRAVERSES, ENCLAVES, AND ACADIAS IS THE ULTIMATELY STEERING LOCK AND A PROBABLY CRASH. THIS IS A DEFINITE RECALL ITEM THAT SHOULD BE FINALLY DETERMINED BY NHTSA FOR ALL YEARS OF THIS VEHICLE. THE REPAIR ESTIMATE IS OVER $2600 AS THE ENTIRE FRONT ENGINE ASSEMBLY HAS TO BE REMOVED. OTHER OWNER EXPERIENCES INDICATE THAT THIS REPAIR IS WIDESPREAD IN THESE GM MODELS AND IS A SERIOUS SAFETY ISSUE. *TR
NHTSA ODI #10558680
90,000 miles · Dec 29, 2013
Steering
SINCE OCTOBER OF 2013 I HAVE BEEN HAVING ISSUES WITH MY POWER STEERING LOCKING UP OR BECOMING SO TIGHT WHILE TRYING TO TURN AT SLOW SPEEDS THAT I HAVE TO FORCE A TURN. I HAVE TAKE IT TO MY DEALERSHIP TO HAVE IT LOOKED AT AFTER READING THE NUMEROUS COMPLAINTS FOR THE SAME ISSUES. I WAS TOLD THAT I WOULD NEED A NEW PUMP AND RACK P…
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SINCE OCTOBER OF 2013 I HAVE BEEN HAVING ISSUES WITH MY POWER STEERING LOCKING UP OR BECOMING SO TIGHT WHILE TRYING TO TURN AT SLOW SPEEDS THAT I HAVE TO FORCE A TURN. I HAVE TAKE IT TO MY DEALERSHIP TO HAVE IT LOOKED AT AFTER READING THE NUMEROUS COMPLAINTS FOR THE SAME ISSUES. I WAS TOLD THAT I WOULD NEED A NEW PUMP AND RACK PINION STEERING, WHICH WAS TOLD IT WOULD COST ME $1300 AND IS NOT COVERED UNDER THE POWER TERRAIN!!!! I WAS ALSO TOLD THERE HAVE BEEN NUMEROUS COMPLAINTS ON THE POWER STEERING MAKING NOISES, IN WHICH CHEVROLET REPLACED THE POWER STEERING IN THE 2012 AND NEWER MODELS AND WHICH RESEARCH SHOWS THAT THERE ARE VIRTUALLY NO COMPLAINTS IN THE 2012 MODELS. I HAVE ALMOST BEEN IN ACCIDENTS BECAUSE THE STEERING WOULD LIKE UP WHILE TURNING IN INTERSECTIONS! *TR
NHTSA ODI #10557603
86,000 miles · Dec 19, 2013
SteeringCrash
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE WAS RECURRING AND ON ONE OCCASION, THE CONTACT WAS FORCED TO CRASH INTO A MAIL BOX IN AN ATTEMPT TO REGAIN CONTROL OF THE VEHICLE. THE CONTACT WAS NOT INJURED. …
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE WAS RECURRING AND ON ONE OCCASION, THE CONTACT WAS FORCED TO CRASH INTO A MAIL BOX IN AN ATTEMPT TO REGAIN CONTROL OF THE VEHICLE. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. . ..UPDATED 01-10-14 *BF THE CONSUMER WAS INFORMED, THE VEHICLE NEEDED A NEW RACK AND PINION AND STEERING PUMP. UPDATED 01/13/14
NHTSA ODI #10556595
44,000 miles · Dec 5, 2013
SteeringFire
I BEGAN TO NOTICE NOISE WHILE STEERING AND THEN DIFFICULTY STEERING, AS THOUGH THE POWER STEERING WASN'T WORKING. I HAD SOME PREVIOUS UNDIAGNOSED LEAKS ON THE VEHICLE WHILE UNDER WARRANTY, BUT THOSE WERE NEVER RESOLVED. WHEN I BROUGHT THE VEHICLE IN TO HAVE THE STEERING CHECKED, I WAS TOLD I NEEDED A REPAIR THAT WOULD COST $2000…
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I BEGAN TO NOTICE NOISE WHILE STEERING AND THEN DIFFICULTY STEERING, AS THOUGH THE POWER STEERING WASN'T WORKING. I HAD SOME PREVIOUS UNDIAGNOSED LEAKS ON THE VEHICLE WHILE UNDER WARRANTY, BUT THOSE WERE NEVER RESOLVED. WHEN I BROUGHT THE VEHICLE IN TO HAVE THE STEERING CHECKED, I WAS TOLD I NEEDED A REPAIR THAT WOULD COST $2000, AND OF COURSE, IT WAS NO LONGER UNDER WARRANTY. I WENT TO ANOTHER AUTO SHOP WHO ESTIMATED A LOWER COST FOR THE REPAIR, THE REPAIR WAS MADE, AND THE DIFFICULTY STEERING BEGAN AGAIN. 24 HOURS AFTER THE SUPPOSED "FIX", THE CAR CAUGHT ON FIRE AFTER MY HUSBAND PULLED INTO A PARKING SPACE. IT WAS A TOTAL LOSS. *TR
NHTSA ODI #10554956
90,000 miles · Nov 27, 2013
Steering
THE 1ST TIME IT HAPPENED, WE WERE DRIVING ON THE HIGHWAY WITH THE ENTIRE FAMILY IN THE CAR. 2 ADULTS & 3 CHILDREN. THE STEERING LOCKS UP WHILE THE CAR IS IN MOTION. IT GETS WORSE WHEN YOU STEP ON THE BRAKE. THERE IS NO INDICATION OF A PROBLEM PRIOR, I.E. CHECK ENGINE LIGHT, NOISE, ETC. WE TOOK IT TO A LOCAL DEALER & LUCKILY M…
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THE 1ST TIME IT HAPPENED, WE WERE DRIVING ON THE HIGHWAY WITH THE ENTIRE FAMILY IN THE CAR. 2 ADULTS & 3 CHILDREN. THE STEERING LOCKS UP WHILE THE CAR IS IN MOTION. IT GETS WORSE WHEN YOU STEP ON THE BRAKE. THERE IS NO INDICATION OF A PROBLEM PRIOR, I.E. CHECK ENGINE LIGHT, NOISE, ETC. WE TOOK IT TO A LOCAL DEALER & LUCKILY MADE IT JUST BEFORE THE WARRANTY WORE OFF. THE STEERING GEAR WAS REPLACED. ON NOVEMBER 26 MY WIFE WAS DRIVING THE CAR AND ONCE AGAIN WHILE IN MOTION THE STEERING WHEEL FROZE, AND GOT WORSE WHEN STEPPING ON THE BRAKE, NO INDICATION OF A PROBLEM PRIOR. SHE WAS JUST BARELY ABLE TO PULL IN THE DRIVEWAY. THE MOST FRIGHTENING THING WAS AN HOUR BEFORE SHE WAS ON THE HIGHWAY WITH CHILDREN IN THE CAR DURING RUSH HOUR. ONCE AGAIN TOOK THE CAR TO THE LOCAL DEALER & THIS TIME THE POWER STEERING PUMP WAS REPLACED. IT WAS CRACKED. I THINK THE CAR IS A DANGER TO THOSE IN IT & THOSE SHARING THE ROAD WITH IT. I HAVE NEVER HEARD OF STEERING FAILING IN A CAR. I SEE OTHER PEOPLE HAVING THE SAME PROBLEM WITH THE TRAVERSE AND AM SHOCKED THAT THERE HAS NOT BEEN A RECALL. *TR
NHTSA ODI #10554030
46,558 miles · Nov 24, 2013
Steering
FIRST HAPPENED WHEN I WAS TURNING INTO MY DRIVEWAY. GOT HALFWAY THROUGH MY TURN WHEN I SUDDENLY COULDN'T TURN THE STEERING WHEEL. STOPPED JUST SHORT OF HITTING A CAR PARKED ON THE STREET. BACKED THE CAR UP AND IT COULD STEER AGAIN. DID IT TWO MORE TIMES SINCE. ONCE WHEN MY WIFE WAS PULLING INTO A PARKING STALL AT THE MALL AND AG…
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FIRST HAPPENED WHEN I WAS TURNING INTO MY DRIVEWAY. GOT HALFWAY THROUGH MY TURN WHEN I SUDDENLY COULDN'T TURN THE STEERING WHEEL. STOPPED JUST SHORT OF HITTING A CAR PARKED ON THE STREET. BACKED THE CAR UP AND IT COULD STEER AGAIN. DID IT TWO MORE TIMES SINCE. ONCE WHEN MY WIFE WAS PULLING INTO A PARKING STALL AT THE MALL AND AGAIN MAKING A TURN ON A SIDE STREET. WAS TOLD WOULD HAVE REPLACE SEVERAL STEERING COMPONENTS. WOULD BE REPLACED WITH THE EXACT SAME KIND OF PARTS AS BEFORE. HAVEN'T DRIVEN THE VEHICLE SINCE. *TR
NHTSA ODI #10553590
51,670 miles · Nov 18, 2013
Steering
I NOTICED MY STEERING WHEEL STIFFENING DURING TURNS. I TOOK MY VEHICLE TO THE DEALERSHIP & WAS TOLD I NEEDED TO REPLACE THE STEERING GEAR AND POWER STEERING PUMP. THESE REPAIRS ARE NOT COVERED UNDER MY EXTENDED WARRANTY & WILL COST $1,876.31 TO REPAIR! THE SERVICE ADVISOR COULD NOT EXPLAIN TO ME HOW THE COMPLETE STEERING GEAR…
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I NOTICED MY STEERING WHEEL STIFFENING DURING TURNS. I TOOK MY VEHICLE TO THE DEALERSHIP & WAS TOLD I NEEDED TO REPLACE THE STEERING GEAR AND POWER STEERING PUMP. THESE REPAIRS ARE NOT COVERED UNDER MY EXTENDED WARRANTY & WILL COST $1,876.31 TO REPAIR! THE SERVICE ADVISOR COULD NOT EXPLAIN TO ME HOW THE COMPLETE STEERING GEAR GOES OUT ON A VEHICLE W/52,000 MILES ON IT! I AM BEYOND ANGRY, NOT TO MENTION, I ALSO FEEL VIOLATED. I HAVE RESEARCHED TO SEE IF OTHER OWNERS ARE HAVING SIMILAR ISSUES AND THERE ARE HUNDREDS OF PEOPLE WITH THE EXACT SAME ISSUES! THESE ARE NOT A COINCIDENCES! THESE PARTS ARE FAULTY & SHOULD BE RECALLED AND FIXED AT NO COST! *TR
NHTSA ODI #10552816
65,000 miles · Nov 9, 2013
Power TrainSteeringCrash
THE POWER STEERING GETS STUCK. I CAN'T TURN THE STEERING WHEEL. THE STEERING WHEEL HAS GOTTEN STUCK WHILE TURNING AT A LIGHT. *TR
NHTSA ODI #10551592
13,629 miles · Nov 2, 2013
Steering
MY TRUCK KEPT MAKING CLICKING NOISES AND THE POWER STEERING KEPT FEELING STIFF. IT CONTINUOUSLY MADE NOISE WHEN TURNING THE WHEELS. *TR
NHTSA ODI #10550594
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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