NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
331 reportsClear category filter71,175 miles · May 26, 2014
Steering
DURING SLOW SPEED TURNS (~20 MPH), AS WHEN TURNING IN A PARKING LOT TO PARK THE VEHICLE OR TURN INTO A DRIVEWAY, THERE IS A SUDDEN LOSS OF POWER STEERING MAKING IT VERY DIFFICULT TO NEARLY IMPOSSIBLE TO CONTINUE TURNING THE VEHICLE. WHEN THE PROBLEM FIRST STARTED HAPPENING MONTHS AGO IT WAS AN INTERMITTENT PROBLEM FOR PART OF T…
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DURING SLOW SPEED TURNS (~20 MPH), AS WHEN TURNING IN A PARKING LOT TO PARK THE VEHICLE OR TURN INTO A DRIVEWAY, THERE IS A SUDDEN LOSS OF POWER STEERING MAKING IT VERY DIFFICULT TO NEARLY IMPOSSIBLE TO CONTINUE TURNING THE VEHICLE. WHEN THE PROBLEM FIRST STARTED HAPPENING MONTHS AGO IT WAS AN INTERMITTENT PROBLEM FOR PART OF THE TURN AND ONLY WHEN YOU TURNED TO THE LEFT. NOW IT IS HAPPENING MORE FREQUENTLY AND FOR LONGER DURATIONS OF TIME AS WELL AS WHEN YOU TURN TO THE RIGHT. HAD TO STOP, BACKUP AND RETRY PARKING THE VEHICLE A FEW TIMES. POWER STEERING FLUID LEVEL IS FINE. NO FLUID LEAKAGE THAT I'VE NOTICED. EXTREMELY CONCERNED THIS MAY START HAPPENING AT HIGHER SPEEDS / HIGHWAY / EXPRESSWAY DRIVING. LACK OF CONFIDENCE IN THIS VEHICLE NOW FOR LONG TRIPS. *TR
NHTSA ODI #10594143
116,000 miles · May 15, 2014
Steering
CURRENTLY AT LOW SPEEDS TRYING TO MANUEVER IN TRAFFIC, PARKING, ETC., THERE IS COMPLETE LOSS OF POWER STEERING. STEERING IS NOT RETURNED WITH INCREASED ENGINE RPM. BECAUSE OF THE CONECTION OF RACK AND PINION AND ACTUAL MANUAL STEERING IT IS VIRTUALLY IMPOSSIBLE TO STEER THE VEHICLE. GENERAL MOTORS DECLINES TO RECOGNIZE THERE…
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CURRENTLY AT LOW SPEEDS TRYING TO MANUEVER IN TRAFFIC, PARKING, ETC., THERE IS COMPLETE LOSS OF POWER STEERING. STEERING IS NOT RETURNED WITH INCREASED ENGINE RPM. BECAUSE OF THE CONECTION OF RACK AND PINION AND ACTUAL MANUAL STEERING IT IS VIRTUALLY IMPOSSIBLE TO STEER THE VEHICLE. GENERAL MOTORS DECLINES TO RECOGNIZE THERE IS AN ISSUE. DEALER SHIP DENIED ANY KNOWLEDGE OF A PROBLEM BUT A MECHANIC TOLD THE CS REP THAT SOME PEOPLE WERE HAVING SUCCESS WITH INCREASED ENGINE RPM. HMMMM STRANGE IF THEY NEVER HEARD OF THE PROBLEM BEFORE. HOW MANY PEOPLE HAVE TO BE INJURED OR KILLED? I READ ON THE INTERNET OF SIMILAR COMPLAINTS FROM MANY PEOPLE. IT WAS SUGGESTED THER COULD BE LOW POWER STEERING FLUID. THIS WAS NOT TRUE BUT FLUID WAS TOPPED OFF. *TR
NHTSA ODI #10588592
55,000 miles · May 15, 2014
SteeringSuspension
I PURCHASED MY GM VEHICLE FROM A DEALERSHIP IN SOUTH BURLINGTON, VERMONT, IN SEPTEMBER 2010. I HAVE DRIVEN IT FOR JUST THREE AND A HALF YEARS WITH JUST 55,000 MILES ON IT, AND NOW AFTER A ROUTINE SERVICE VISIT (LUBE OIL AND FILTER, TRANSMISSION FLUID, AIR FILTER, AND WINTER TIRE CHANGE) I AM NOW BEING TOLD THAT THE STEERING RAC…
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I PURCHASED MY GM VEHICLE FROM A DEALERSHIP IN SOUTH BURLINGTON, VERMONT, IN SEPTEMBER 2010. I HAVE DRIVEN IT FOR JUST THREE AND A HALF YEARS WITH JUST 55,000 MILES ON IT, AND NOW AFTER A ROUTINE SERVICE VISIT (LUBE OIL AND FILTER, TRANSMISSION FLUID, AIR FILTER, AND WINTER TIRE CHANGE) I AM NOW BEING TOLD THAT THE STEERING RACK AND FRONT STRUTS ARE LEAKING AND WILL COST $2,262 TO REPAIR. ABSURD. I WAS TOLD THAT IT'S A SAFETY ISSUE AND MUST BE DONE BECAUSE MY CAR WILL NOW NOT PASS INSPECTION. I HAVE NEVER HAD TO SPEND THAT MUCH MONEY ON A CAR REPAIR, MUCH LESS A CAR THAT IS RELATIVELY NEW WITH SO FEW MILES ON IT. IN ADDITION, ON A SIDE NOTE, MY CHECK ENGINE LIGHT IS NOW ON AFTER THE DEALERSHIP COMPLETED THE AIR BAG RECALL ON THE VEHICLE. BECAUSE MY HUSBAND AND I WERE SO SHOCKED AT THE STEERING RACK AND STRUT QUOTE, I DECIDED TO DO SOME RESEARCH AND HAVE NOW DISCOVERED IT'S A VERY COMMON PROBLEM IN THESE VEHICLES, AND THERE IS A CLASS ACTION LAWSUIT OUT OF CALIFORNIA. GENERAL MOTORS HAS ALLEGEDLY BEEN AWARE OF THIS PROBLEM FOR SEVERAL YEARS AND CONTINUES TO SELL THE VEHICLE. I HAVE FOUR CHILDREN IN MY CAR, AND ALTHOUGH THE SERVICE TECHNICIAN TOLD ME THAT MY CAR IS SAFE TO DRIVE UNTIL I NEED IT INSPECTED IN AUGUST, AFTER ALL I HAVE RESEARCHED, I AM AFRAID MY STEERING WILL GIVE OUT ON THE HIGHWAY. I TRULY HOPE THAT SOMETHING WILL BE DONE TO ADDRESS THIS APPARENTLY WIDESPREAD SAFETY DEFECT IN THESE CARS. *TR
NHTSA ODI #10588556
95,500 miles · May 13, 2014
Steering
WHILE TURNING THE VEHICLE AT RELATIVELY LOW SPEEDS (UNDER 25 MPH) THE STEERING SUDDENLY LOCKS UP AND BECOMES VERY HARD TO TURN. INITIALLY, THE PROBLEM WAS SOMEWHAT INTERMITTENT, CAUSING OVER-COMPENSATION IN MID-TURN. HOWEVER, IT HAS BECOME INCREASINGLY MORE OF A PROBLEM, CREATING A DANGEROUS SITUATION. WHILE GOOGLING THIS ISS…
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WHILE TURNING THE VEHICLE AT RELATIVELY LOW SPEEDS (UNDER 25 MPH) THE STEERING SUDDENLY LOCKS UP AND BECOMES VERY HARD TO TURN. INITIALLY, THE PROBLEM WAS SOMEWHAT INTERMITTENT, CAUSING OVER-COMPENSATION IN MID-TURN. HOWEVER, IT HAS BECOME INCREASINGLY MORE OF A PROBLEM, CREATING A DANGEROUS SITUATION. WHILE GOOGLING THIS ISSUE ONLINE, IT APPEARS THERE ARE NUMEROUS PEOPLE HAVING THIS SAME PROBLEM. *TR
NHTSA ODI #10588173
114,000 miles · May 13, 2014
Steering
MY WIFE WAS DRIVING OUR CHEVROLET TRAVERSE IN A PARKING LOT. WHEN SHE TRIED TO TURN INTO A PARKING SPACE, THE STEERING BECAME VERY DIFFICULT AND SHE WAS BARELY ABLE TO AVOID HITTING A PARKED CAR. THE PROBLEM HAS BEEN REPEATED OVER THE WEEKEND DURING A TRIP TO TENNESSEE WHERE I HAD TO FORCE THE STEERING WHEEL TO TURN IN A GAS S…
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MY WIFE WAS DRIVING OUR CHEVROLET TRAVERSE IN A PARKING LOT. WHEN SHE TRIED TO TURN INTO A PARKING SPACE, THE STEERING BECAME VERY DIFFICULT AND SHE WAS BARELY ABLE TO AVOID HITTING A PARKED CAR. THE PROBLEM HAS BEEN REPEATED OVER THE WEEKEND DURING A TRIP TO TENNESSEE WHERE I HAD TO FORCE THE STEERING WHEEL TO TURN IN A GAS STATION LOT. THIS PROBLEM SEEMS TO BE WIDESPREAD BASED ON MY LIMITED RESEARCH. *TR
NHTSA ODI #10588090
58,000 miles · May 13, 2014
Steering
WE HAVE A 2010 TRAVERSE AND LIKE MANY OWNERS THE POWER STEERING HAS QUIT WORKING AT SLOW SPEEDS AND IS A SAFETY HAZARD. IT IS IMPOSSIBLE AT SLOW SPEEDS TO TURN THE STEERING WHEEL. IT IS VERY BAD WHEN TRYING TO PARK THE CAR OR EVEN TURN AT RED LIGHTS. THIS IS SOMETHING THAT NUMEROUS OWNERS HAVE HAD ISSUES WITH AND IS A FAULTY SYS…
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WE HAVE A 2010 TRAVERSE AND LIKE MANY OWNERS THE POWER STEERING HAS QUIT WORKING AT SLOW SPEEDS AND IS A SAFETY HAZARD. IT IS IMPOSSIBLE AT SLOW SPEEDS TO TURN THE STEERING WHEEL. IT IS VERY BAD WHEN TRYING TO PARK THE CAR OR EVEN TURN AT RED LIGHTS. THIS IS SOMETHING THAT NUMEROUS OWNERS HAVE HAD ISSUES WITH AND IS A FAULTY SYSTEM. IT STARTED WITH A SMALL NOISE COMING FROM THE STEERING WHEEL THEN PROGRESSED TO EVERY ONCE IN A WHILE NOT TURNING TO NOW NEVER WORKING AT SLOW SPEEDS. IF THIS WAS NOT A COMMON PROBLEM WITH THESE CARS THEN I WOULD SEND IT TO MECHANIC TO GET FIXED BUT SINCE THERE ARE MANY CARS EFFECTED AND EVEN A CLASS ACTION LAWSUIT OVER THIS ISSUE IT DOES NOT SEEM RIGHT TO PAY SO MUCH MONEY FOR A CAR THAT IS SUCH A SAFETY HAZARD. PLEASE FOR ALL THE ADULTS AND KIDS RIDING IN THESE CARS CHECK INTO THIS ISSUE AND GET GM TO FIX ALL THEIR SAFETY ISSUES AND NOT JUST A FEW SELECT MODELS. THIS SYSTEM FROM MY UNDERSTANDING USES SOME OF THE SAME TECHNOLOGY THAT THE SAFETY RECALL IN PLACE ON CERTAIN MODELS. *TR
NHTSA ODI #10588051
38,000 miles · May 13, 2014
Steering
THE POWER STEERING BEGAN FAILING AT LOW SPEEDS AND FOLLOWING STOPS. THE WHEEL REQUIRES EXTRAORDINARY EFFORT TO COMPLETE A TURN, POWER STEERING RETURNS AFTER THE VEHICLE SPEED INCREASES. AS WITH THE OTHER 2010 TRAVERSES REPORTING ON THIS SITE( NOW AT WELL OVER 100) WE WOULD LIKE SOME ACCOUNTABILITY ON THE PART OF THE MANUFACTURE…
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THE POWER STEERING BEGAN FAILING AT LOW SPEEDS AND FOLLOWING STOPS. THE WHEEL REQUIRES EXTRAORDINARY EFFORT TO COMPLETE A TURN, POWER STEERING RETURNS AFTER THE VEHICLE SPEED INCREASES. AS WITH THE OTHER 2010 TRAVERSES REPORTING ON THIS SITE( NOW AT WELL OVER 100) WE WOULD LIKE SOME ACCOUNTABILITY ON THE PART OF THE MANUFACTURER. SO FAR THERE HAS BEEN NO CONSENSUS ON WHAT IS CAUSING THIS FAILURE IN THE POWER SEARING SYSTEM. THE IGNORANCE OF PROBLEMS LIKE THIS HAS CAUSED DAMAGE, INJURY, AND COST LIVES. TO REPEAT, WHERE IS THE ACCOUNTABILITY ? *TR
NHTSA ODI #10588029
37,000 miles · May 12, 2014
Steering
THE 2010 TRAVERSE FIRST INCIDENT HAPPENED WHILE DRIVING CROSS COUNTRY. THE STEERING WENT OUT. YOU COULD NOT TURN WITH OUT BRUTE FORCE. IT WAS TAKEN TO A CHEVROLET DEALER SHIP AND AN NEW POWER STEERING PUMP WAS PUT ON. ONCE BACK TO OUR HOME TOWN SAME PROBLEM HAPPENED. TOOK TO OUR LOCAL CHEVROLET DEALER THEY REPLACED SAME POWER ST…
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THE 2010 TRAVERSE FIRST INCIDENT HAPPENED WHILE DRIVING CROSS COUNTRY. THE STEERING WENT OUT. YOU COULD NOT TURN WITH OUT BRUTE FORCE. IT WAS TAKEN TO A CHEVROLET DEALER SHIP AND AN NEW POWER STEERING PUMP WAS PUT ON. ONCE BACK TO OUR HOME TOWN SAME PROBLEM HAPPENED. TOOK TO OUR LOCAL CHEVROLET DEALER THEY REPLACED SAME POWER STEERING PUMP (DEALERSHIP DIDN'T CHARGE FOR PREVIOUS CHEVROLET DEALERSHIPS WORK). THIRD INCIDENT WE ALMOST HIT A PARKED CAR AND A BUILDING BECAUSE THE STEERING LOCKED UP AND WOULD NOT TURN. TOOK BACK TO OUR LOCAL CHEVROLET DEALERSHIP AND THE REPLACED MORE PARTS AND THE POWER STEERING PUMP AGAIN. AND NOT TO SOUND LIKE A BROKEN RECORDED BUT ITS BACK AT THE DEALERSHIP FOR ANOTHER POWER STEERING PUMP. THERE IS NO MORE TRUST IN THIS VEHICLE. SOMEONE'S GOING TO GET HURT IF THEY DON'T DIAGNOSE THE PROBLEM. *TR
NHTSA ODI #10587911
60,000 miles · May 12, 2014
Steering
AT LOW SPEEDS THE STEERING BECOMES UNRESPONSIVE AS IN LOCKS UP AND WILL BE VERY HARD TO TURN IF AT ALL FOR A MANY SECONDS, WHICH CAN SEEM LIKE AN ETERNITY WHEN YOU ARE TURNING FROM AN OFF RAMP OR ACROSS TRAFFIC. SHIFTING THE CARD TO NEUTRAL AND INCREASING THE RPM'S HAS NOT EFFECT, KEEPING THE VEHICLE IN DRIVE THE PROBLEM WILL EV…
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AT LOW SPEEDS THE STEERING BECOMES UNRESPONSIVE AS IN LOCKS UP AND WILL BE VERY HARD TO TURN IF AT ALL FOR A MANY SECONDS, WHICH CAN SEEM LIKE AN ETERNITY WHEN YOU ARE TURNING FROM AN OFF RAMP OR ACROSS TRAFFIC. SHIFTING THE CARD TO NEUTRAL AND INCREASING THE RPM'S HAS NOT EFFECT, KEEPING THE VEHICLE IN DRIVE THE PROBLEM WILL EVENTUALLY FADE AND THE POWER STEERING WILL COME BACK TO NORMAL. IT DOESN'T DO IT EVERY TIME, BUT SEEMS MORE LIKELY TO HAPPY WHEN COMING DOWN FROM SPEEDS ABOVE 30MPH AND THEN SLOWING DOWN TO MAKE A SHARP TURN INTO A DRIVE WAY OR RAMP. *TR
NHTSA ODI #10587828
98,000 miles · May 12, 2014
Steering
NEARLY RAN INTO ANOTHER VEHICLE AS THE POWER STEERING SUDDENLY STOPPED WORKING. THIS OCCURS EVERY TIME THE VEHICLE IS BEING TURNED AT LOW SPEEDS. IT DOES NOT MATTER WHETHER YOU ARE TRAVELING FORWARD OR IN REVERSE. THIS PROBLEM HAS BEEN ONGOING FOR OVER 3 MONTHS. THIS IS VERY DANGEROUS AND NEEDS TO BE TAKEN SERIOUSLY BY …
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NEARLY RAN INTO ANOTHER VEHICLE AS THE POWER STEERING SUDDENLY STOPPED WORKING. THIS OCCURS EVERY TIME THE VEHICLE IS BEING TURNED AT LOW SPEEDS. IT DOES NOT MATTER WHETHER YOU ARE TRAVELING FORWARD OR IN REVERSE. THIS PROBLEM HAS BEEN ONGOING FOR OVER 3 MONTHS. THIS IS VERY DANGEROUS AND NEEDS TO BE TAKEN SERIOUSLY BY GM AS A RECALL SITUATION. *TR
NHTSA ODI #10587797
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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