NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
331 reportsClear category filter68,000 miles · Jun 5, 2014
Steering
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE CONTACT TO FACE THE OPPOSITE DIRECTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS INFORMED THAT THE POWER STEERING WAS LEAKING AND THAT THERE WAS METAL CORROSION. THE MANUFAC…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE CONTACT TO FACE THE OPPOSITE DIRECTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS INFORMED THAT THE POWER STEERING WAS LEAKING AND THAT THERE WAS METAL CORROSION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10596408
48,200 miles · Jun 4, 2014
Steering
WHEN DRIVING AT A LOW SPEED, THE VEHICLE MAKES A TERRIBLE WHINING NOISE. I TOOK IT TO THE DEALERSHIP IN MARCH 2014 AND WAS TOLD THE POWER STEERING PUMP AND RACK NEED TO BE REPLACED WHICH WOULD COST ME CLOSE TO $3000 OUT-OF-POCKET, WHICH I CANNOT AFFORD. UPON RESEARCHING, I SAW NUMEROUS COMPLAINTS REGARDING THE SAME ISSUE WITH …
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WHEN DRIVING AT A LOW SPEED, THE VEHICLE MAKES A TERRIBLE WHINING NOISE. I TOOK IT TO THE DEALERSHIP IN MARCH 2014 AND WAS TOLD THE POWER STEERING PUMP AND RACK NEED TO BE REPLACED WHICH WOULD COST ME CLOSE TO $3000 OUT-OF-POCKET, WHICH I CANNOT AFFORD. UPON RESEARCHING, I SAW NUMEROUS COMPLAINTS REGARDING THE SAME ISSUE WITH THE TRAVERSE THAT HAVE RESULTED IN POWER STEERING FAILURE. I ALSO SEE THAT GM RECALLED CHEVY MALIBUS AND COBALTS IN MARCH 2014 FOR THE SAME ISSUE, HOWEVER, A RECALL WAS NOT ISSUED FOR THE TRAVERSE. I FEEL THIS IS A HUGE SAFETY CONCERN THAT GM SHOULD ISSUE A RECALL FOR. DOES THERE HAVE TO BE FATALITY BEFORE THEY ARE HELD ACCOUNTABLE?!?! *TR
NHTSA ODI #10596071
79,804 miles · Jun 4, 2014
Steering
OCCASIONAL HARD STEERING/LOSS OF POWER STEERING DURING LOW SPEEDS WHEN MANEUVERING. IN 01/2011 GM REPLACED STEERING GEARBOX DUE TO LEAKING SEALS AS A WARRANTY ITEM. NOW THIS ISSUE HAS COME UP AND THEIR ANSWER IS TO REPLACE THE GEARBOX AGAIN, AND THEY EXPECT ME TO PAY FOR IT NOW THAT THE EXTENDED WARRANTY HAS EXPIRED. HAD AN INDE…
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OCCASIONAL HARD STEERING/LOSS OF POWER STEERING DURING LOW SPEEDS WHEN MANEUVERING. IN 01/2011 GM REPLACED STEERING GEARBOX DUE TO LEAKING SEALS AS A WARRANTY ITEM. NOW THIS ISSUE HAS COME UP AND THEIR ANSWER IS TO REPLACE THE GEARBOX AGAIN, AND THEY EXPECT ME TO PAY FOR IT NOW THAT THE EXTENDED WARRANTY HAS EXPIRED. HAD AN INDEPENDENT ASE CERTIFIED MECHANIC CHECK THIS OUT AND HE SAID HE'S SEEN THE SAME ISSUE 3 TIMES AT HIS SHOP. THEY'VE BEEN REPLACING THE POWER STEERING PUMP. CONTACTED GM CORPORATE CUSTOMER CASE AND NOW IS GOING THRU DISTRICT LEVEL REVIEW. *TR
NHTSA ODI #10596056
72,000 miles · Jun 4, 2014
Steering
I BOUGHT THIS TRAVERSE IN MAY OF 2013. WE HAVE BEEN HAVING A PROBLEM WITH THE POWER STEERING OFF AND ON FOR OVER A YEAR. THE SUV ONLY HAD 58000 MILES ON IT WHEN WE BOUGHT IT. WE JUST DEALT WITH IT, BECAUSE WE EITHER DON'T HAVE THE TIME OR THE MONEY TO FIX THE PROBLEM. THAT WAS UNTIL RECENTLY, I WAS DRIVING HOME FROM WORK AND ALM…
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I BOUGHT THIS TRAVERSE IN MAY OF 2013. WE HAVE BEEN HAVING A PROBLEM WITH THE POWER STEERING OFF AND ON FOR OVER A YEAR. THE SUV ONLY HAD 58000 MILES ON IT WHEN WE BOUGHT IT. WE JUST DEALT WITH IT, BECAUSE WE EITHER DON'T HAVE THE TIME OR THE MONEY TO FIX THE PROBLEM. THAT WAS UNTIL RECENTLY, I WAS DRIVING HOME FROM WORK AND ALMOST RAN OFF THE ROAD, BECAUSE THE STEERING LOCKED UP ON ME. I CONSIDER THIS A HAZARD AND ONE I DON'T WANT TO LOSE MY LIFE FOR. THERE IS NO REASON TO HAVE TO REPLACE A LIFETIME PART LIKE THIS. I HAVE HAD OTHER CARS THAT I HAVE YET TO REPLACE THIS ITEM ON, ONE IS 11 YRS OLD AND HAS 200000 MILES ON IT. *TR
NHTSA ODI #10596055
14,200 miles · Jun 3, 2014
Steering
BOUGHT A 2010 TRAVERSE 2 WEEKS AGO. ONLY 14,145 MILES, HAD THE STEERING PUMP AND RACK AND PINION CHANGED ALREADY. STILL MAKING WEIRD NOISE. SURELY THERE NEEDS TO BE A RECALL, IS GM WAITING FOR FATALITIES FIRST? *TR
NHTSA ODI #10595951
68,000 miles · Jun 2, 2014
Steering
STEERING PUMP NOT FUNCTIONING PROPERLY, HARD TO STEER AT LOW SPEEDS. THE DEALERSHIP HAS TOLD ME I NEED A NEW ONE. WHY IS THIS HAPPENING? THIS SHOULD BE A RECALL ITEM. MILEAGE IS NOT HIGH ENOUGH FOR SUCH AN IMPORTANT ITEM TO GIVE OUT. OCCURRED AFTER A 5 HOUR TRIP. *TR
NHTSA ODI #10595683
79,832 miles · Jun 2, 2014
Steering
WHEN MAKING A LEFT OR RIGHT TURN STEERING LOCKS UP OCCASIONALLY . IF YOU MAKE A SHARP LEFT OR RIGHT TURN ITS AS IF YOU HAVE NO POWER STEERING. POWER STEERING RESERVOIR FLUID IS AT APPROPRIATE LEVEL. IN MY RESEARCH OF THIS PROBLEM, ITS WIDE SPREAD. INTERNET FORUMS HAVE MUCH DISCUSSION ON THIS PROBLEM. ITS A SAFETY ISSUE, WHEN TH…
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WHEN MAKING A LEFT OR RIGHT TURN STEERING LOCKS UP OCCASIONALLY . IF YOU MAKE A SHARP LEFT OR RIGHT TURN ITS AS IF YOU HAVE NO POWER STEERING. POWER STEERING RESERVOIR FLUID IS AT APPROPRIATE LEVEL. IN MY RESEARCH OF THIS PROBLEM, ITS WIDE SPREAD. INTERNET FORUMS HAVE MUCH DISCUSSION ON THIS PROBLEM. ITS A SAFETY ISSUE, WHEN THE STEERING LOCKS UP AND IS TOO HARD TO TURN THE POTENTIAL FOR AN ACCIDENT IS GREAT. *TR
NHTSA ODI #10595580
93,000 miles · Jun 2, 2014
Steering
ALMOST CRASHED INTO A CONCRETE MEDIUM. HAD TO MAKE A LEFT TURN AND THEN A RIGHT WHEN THE POWER SPEEDING GAVE OUT FOR ABOUT 3 SECONDS. THIS HAPPENED WHEN SLOWING DOWN WHILE TURNING. IT HAS HAPPENED BEFORE BUT TODAY WAS THE LONGEST. I AM AFRAID TO MAKE RIGHT TURNS ONTO 2 WAY ROADS BECAUSE I MAY END UP ON THE OPPOSITE SIDE. MY POWE…
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ALMOST CRASHED INTO A CONCRETE MEDIUM. HAD TO MAKE A LEFT TURN AND THEN A RIGHT WHEN THE POWER SPEEDING GAVE OUT FOR ABOUT 3 SECONDS. THIS HAPPENED WHEN SLOWING DOWN WHILE TURNING. IT HAS HAPPENED BEFORE BUT TODAY WAS THE LONGEST. I AM AFRAID TO MAKE RIGHT TURNS ONTO 2 WAY ROADS BECAUSE I MAY END UP ON THE OPPOSITE SIDE. MY POWERING STEERING FLUID LEVEL IS GOOD AND THERE IS NO NOISE OR OTHER UNUSUAL SOUND WHEN THIS HAPPENS. *TR
NHTSA ODI #10595575
45,000 miles · May 29, 2014
Steering
I FIRST NOTICED AN OCCASIONAL HARD STEERING INTO PARKING SPACES OR TURNING CORNERS. THE PROBLEM NOW OCCURS EVERY TIME THE VEHICLE IS DRIVEN. POWER STEERING FLUID LEVELS HAVE BEEN CHECKED AND NOTED TO BE ADEQUATE. NO LEAKS FROM UNDER THE HOOD EXIST. THE DIFFICULT STEERING, AND I MEAN ABSOLUTE LOSS OF CONTROL OF MY STEERING HAPPEN…
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I FIRST NOTICED AN OCCASIONAL HARD STEERING INTO PARKING SPACES OR TURNING CORNERS. THE PROBLEM NOW OCCURS EVERY TIME THE VEHICLE IS DRIVEN. POWER STEERING FLUID LEVELS HAVE BEEN CHECKED AND NOTED TO BE ADEQUATE. NO LEAKS FROM UNDER THE HOOD EXIST. THE DIFFICULT STEERING, AND I MEAN ABSOLUTE LOSS OF CONTROL OF MY STEERING HAPPENS AT LOW SPEEDS, FROM A COMPLETE STOP TO LESS THAN 20 MPH, AS WHEN PULLING INTO PARKING SPACES OR MANEUVERING AROUND STREET CORNERS, CURBS, OR MEDIANS. I HAVE ALSO NOTICED THE LOSS OF CONTROL WHEN DECELERATING AROUND HIGHWAY ON/OFF-RAMPS WHEN MY SPEED NEARS 30 OR LESS MPH. THE STEERING BECOMES WORSE THAN "MANUAL" STEERING AND REQUIRES ABSOLUTE FORCE/MAN-HANDLING OF THE STEERING WHEEL TO COMPLETE THE INTENDED TASK, THEN AS RAPIDLY AS THE STEERING WENT OUT, IT COMES BACK AGAIN WHEN I LEAST EXPECT IT, CAUSING OVER-STEERING THROUGH MY MANEUVER. MY HUSBAND ALSO HAS DIFFICULTY MANEUVERING THE VEHICLE WHEN IT CONVERTS TO "MANUAL" STEERING. THE PROBLEM IS SO INCREDIBLY DANGEROUS. I HAVE RAN INTO CURBS AND MEDIANS, THANKFULLY NOT A PEDESTRIAN OR FELLOW DRIVER'S CAR. MULTIPLE COMPLAINTS ABOUT THE SAME ISSUES, EVEN AFTER COSTLY REPLACEMENT/REPAIRS OF POWER STEERING PUMPS AND STEERING RACK AND PINIONS, LEADS ME TO BELIEVE THERE IS A SERIOUS DEFECT WITH MY STEERING SYSTEM AND GM NEEDS TO INVESTIGATE AND CORRECT THE PROBLEM IMMEDIATELY! IT IS A MATTER OF TIME BEFORE FATALITIES BEGIN TO OCCUR FROM THIS PROBLEM. *TR
NHTSA ODI #10594996
88,678 miles · May 28, 2014
Steering
MY 2010 CHEVY TRAVERSE LT LOSES STEERING POWER IN SITUATIONS WHEN I AM SLOWING DOWN AND INITIATING A TURN OR WHEN MANEUVERING IN A DRIVEWAY OR PARKING LOT WHERE SHORT TURNS ARE REQUIRED. THE WHEEL BECOMES EXTREMELY DIFFICULT TO TURN. I AM CONCERNED THAT IT WILL PUT ME IN A DANGEROUS SITUATION SINCE THERE IS NO TELLING WHEN IT W…
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MY 2010 CHEVY TRAVERSE LT LOSES STEERING POWER IN SITUATIONS WHEN I AM SLOWING DOWN AND INITIATING A TURN OR WHEN MANEUVERING IN A DRIVEWAY OR PARKING LOT WHERE SHORT TURNS ARE REQUIRED. THE WHEEL BECOMES EXTREMELY DIFFICULT TO TURN. I AM CONCERNED THAT IT WILL PUT ME IN A DANGEROUS SITUATION SINCE THERE IS NO TELLING WHEN IT WILL HAPPEN. IT DOES NOT HAPPEN EVERY TIME I DRIVE, BUT IT HAS BECOME PROGRESSIVELY MORE COMMON. STEERING FLUID IS FULL AND THERE IS NO EVIDENCE OF LEAKS. GIVEN GM'S RECENT HISTORY IN STONEWALLING NECESSARY RECALLS, I HOPE THEY MAKE THIS RIGHT OR A RECALL IS REQUIRED BEFORE ANYBODY IS INJURED OR KILLED. *TR
NHTSA ODI #10594607
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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