WHILE DRIVING, ESPECIALLY WHEN GOING AROUND A CURVE, TURNING TO THE LEFT OR RIGHT ONTO ANOTHER STREET, TURNING INTO A PARKING LOT OR TRYING TO PARK IN A PARKING SPACE, THE STEERING WHEEL IS VERY DIFFICULT TO TURN. AT TIMES, IT IS ALMOST IMPOSSIBLE TO TURN. I HAVE CONTACTED MY GM DEALERSHIP WHO TELLS ME THERE HAS BEEN NO RECALL…
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WHILE DRIVING, ESPECIALLY WHEN GOING AROUND A CURVE, TURNING TO THE LEFT OR RIGHT ONTO ANOTHER STREET, TURNING INTO A PARKING LOT OR TRYING TO PARK IN A PARKING SPACE, THE STEERING WHEEL IS VERY DIFFICULT TO TURN. AT TIMES, IT IS ALMOST IMPOSSIBLE TO TURN. I HAVE CONTACTED MY GM DEALERSHIP WHO TELLS ME THERE HAS BEEN NO RECALLS FOR THIS PROBLEM AND THAT MY POWER-STEERING PUMP NEEDS REPLACEMENT. I AM HIGHLY DOUBTFUL OF THAT AS THIS SEEMS TO BE ALOT OF 2010 CHEVY TRANSVERSE OWNERS COMPLAINTS. GM NEEDS TO STEP UP AND INITIATE A RECALL. *TR
NHTSA ODI #10609825
72,500 miles · Jul 8, 2014
SteeringSuspension
OUR TRAVERSE HAS A GROANING NOISE COMING FROM THE STEERING COLUMN AT SLOW SPEEDS. I HAD THE DEALERSHIP DIAGNOSE THE PROBLEM. THEY CAME BACK TELLING ME IT NEEDED A NEW STEERING RACK BECAUSE IT WILL GET WORSE AND POSSIBLY I WILL LOOSE MY POWER STEERING ENTIRELY WITHOUT WARNING. IN DOING SOME RESEARCH AND VISITING WITH REPAIR SHOPS…
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OUR TRAVERSE HAS A GROANING NOISE COMING FROM THE STEERING COLUMN AT SLOW SPEEDS. I HAD THE DEALERSHIP DIAGNOSE THE PROBLEM. THEY CAME BACK TELLING ME IT NEEDED A NEW STEERING RACK BECAUSE IT WILL GET WORSE AND POSSIBLY I WILL LOOSE MY POWER STEERING ENTIRELY WITHOUT WARNING. IN DOING SOME RESEARCH AND VISITING WITH REPAIR SHOPS IT IS EVIDENT THAT THIS IS A RECURRING ISSUE AND NEEDS TO BE RESOLVED BY GM WITH A SAFETY RECALL. GM HAS SINCE REDESIGNED THE DEFECT FOR NEWER MODEL CARS. I CAN ONLY HOPE THIS GETS RESOLVED SOON BEFORE THERE IS SERIOUS INJURY. *JS
NHTSA ODI #10609118
96,000 miles · Jul 7, 2014
Steering
AT SLOW SPEEDS (UNDER 25 MPH) POWER STEERING FAILS MAKING IT VERY DIFFICULT TO STEER. NO ACCIDENTS YET, BUT THERE HAVE BEEN NUMEROUS CLOSE CALLS ENTERING DRIVEWAYS OR MAKING TURNS AT INTERSECTIONS WHERE I COULD NOT STEER TIGHTLY WHEN THE POWER ASSISTS GOES OUT - BARELY MISSING OTHER VEHICLES AND PEDESTRIANS. REPAIR SHOP STATED…
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AT SLOW SPEEDS (UNDER 25 MPH) POWER STEERING FAILS MAKING IT VERY DIFFICULT TO STEER. NO ACCIDENTS YET, BUT THERE HAVE BEEN NUMEROUS CLOSE CALLS ENTERING DRIVEWAYS OR MAKING TURNS AT INTERSECTIONS WHERE I COULD NOT STEER TIGHTLY WHEN THE POWER ASSISTS GOES OUT - BARELY MISSING OTHER VEHICLES AND PEDESTRIANS. REPAIR SHOP STATED THAT FLUID LEVELS ARE FINE, THE PUMP IS WORKING, AND THERE ARE NO LEAKS IN THE SYSTEM. DEALER SERVICE STATED THAT THERE ARE NO RECALLS. NOW THAT I HAVE OVER 100,000 MILES I AM BEING TOLD I WILL BE RESPONSIBLE FOR ALL REPAIR COSTS. *JS
NHTSA ODI #10608609
77,500 miles · Jul 5, 2014
Steering
THE ISSUE WAS FIRST OBSERVED WHEN INITIATING A 90 DEGREE RIGHT HAND TURN INTO A PARKING SPACE AT APPROXIMATELY 10MPH. THE WHEEL DID NOT RESPOND TO THE TURN AND FELT AS IF IT WAS BEING GRABBED OR PINCHED, THE ONLY DRIVER OPTION WAS TO IMMEDIATELY APPLY THE BRAKES. THE WHEEL THEN HAD TO BE MUSCLED IN ORDER TO TURN THE VEHICLE. SIN…
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THE ISSUE WAS FIRST OBSERVED WHEN INITIATING A 90 DEGREE RIGHT HAND TURN INTO A PARKING SPACE AT APPROXIMATELY 10MPH. THE WHEEL DID NOT RESPOND TO THE TURN AND FELT AS IF IT WAS BEING GRABBED OR PINCHED, THE ONLY DRIVER OPTION WAS TO IMMEDIATELY APPLY THE BRAKES. THE WHEEL THEN HAD TO BE MUSCLED IN ORDER TO TURN THE VEHICLE. SINCE THAT INSTANCE, THIS ISSUE HAS INCREASED IN FREQUENCY AND HAS BECOME A DAILY OCCURRENCE. THE ISSUE HAS BEEN OBSERVED BY ALL THREE REGULAR DRIVERS OF THE VEHICLE. MORE OFTEN THAN NOT, THE VEHICLE MUST BE REVERSED TO RE-INITIATE THE TURN SO AS NOT TO HIT OTHER VEHICLES OR PEDESTRIANS. ADDITIONALLY, IT WAS INDEPENDENTLY OBSERVED BY OUR MECHANIC WHEN TAKING THE VEHICLE FOR A TEST DRIVE AFTER PERFORMING UNRELATED WORK ON THE VEHICLE. A RELATED ISSUE OBSERVED INCLUDES A SENSATION OF PINCHING OR BINDING OF THE STEERING WHEEL WHEN INITIATING A TURN AT LOW SPEED; AFTER EXPERIENCING THIS BRIEF SENSATION THE WHEEL THEN TURNS WITHOUT ISSUE. THE DANGEROUS ASPECT OF THIS ISSUE IS THAT THE DRIVER IS NOT CERTAIN THAT THE WHEEL IS ACTUALLY GOING TO TURN. HOWEVER THE DRIVER CANNOT JUST APPLY THE BRAKES AS THAT MAY RESULT IN GETTING REAR ENDED AND AT THE SAME TIME IS APPREHENSIVE ABOUT MUSCLING THE WHEEL. THE VEHICLE WAS JUST BROUGHT IN FOR INSPECTION OF THE STEERING ISSUES BY OUR CERTIFIED CHEVROLET SERVICE CENTER. THEIR DIAGNOSIS INDICATED THAT THE STEERING RACK REQUIRES REPLACEMENT AT AN ESTIMATED COST OF $1600 AND NEEDS TWO (2) DAYS IN THE SHOP. THEY INDICATED IT WAS NOT A DRIVE TRAIN WARRANTY ITEM. CURRENT MILEAGE ON THE VEHICLE IS APPROXIMATELY 80,000 MILES. *TR
NHTSA ODI #10608292
86,000 miles · Jul 3, 2014
Steering
WHEN I TRY TO MAKE A TURN MY STEERING WHEELS LOCKS UP AND IS HARD TO TURN. *TR
NHTSA ODI #10608082
59,000 miles · Jul 2, 2014
Steering
2010 CHEVROLET TRAVERSE. POWER STEERING GOES IN AND OUT WHILE TURNING AT SLOW SPEEDS - IT SOMETIMES WORKS/SOMETIMES NOT. PARTICULARLY NOTICEABLE WHEN ATTEMPTING TO PARK, OR TURN FROM AT STOP AT AN INTERSECTION. VERY MUCH A SAFETY CONCERN DUE TO THE UNEXPECTED LOSS OF THE POWER STEERING WHILE TRYING TO MAKE A TURN - EITHER INT…
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2010 CHEVROLET TRAVERSE. POWER STEERING GOES IN AND OUT WHILE TURNING AT SLOW SPEEDS - IT SOMETIMES WORKS/SOMETIMES NOT. PARTICULARLY NOTICEABLE WHEN ATTEMPTING TO PARK, OR TURN FROM AT STOP AT AN INTERSECTION. VERY MUCH A SAFETY CONCERN DUE TO THE UNEXPECTED LOSS OF THE POWER STEERING WHILE TRYING TO MAKE A TURN - EITHER INTO A PARKING SPOT, OR WHILE TURNING THROUGH TRAFFIC AT AN INTERSECTION, AND THEN THE STRENGTH NEEDED TO TURN THE WHEEL. PROBLEM STARTED AT LESS THAN 60K MILES. AFTER SOME RESEARCH, APPEARS THIS IS A COMMON PROBLEM FOR THE TRAVERSE AND RELATED GM VEHICLES. *TR
NHTSA ODI #10607760
60,000 miles · Jul 1, 2014
Steering
POWER STEERING WOULD LOCK UP FOR 5 APPROXIMATELY SECONDS WHEN MAKING A TURN AT A SLOW SPEED 25 MPH OR LESS. SEEMS TO BE DOING IT MORE FREQUENTLY 1-2 TIMES PER DAY. HAD IT LOOKED AT A CHEVY DEALER COULD FIND NO THING WRONG. HAD IT AT A LOCAL REPAIR SHOP HE CHANGED THE POWER STEERING FLUID-STATED THAT IT APPEARED REALLY DARK AND…
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POWER STEERING WOULD LOCK UP FOR 5 APPROXIMATELY SECONDS WHEN MAKING A TURN AT A SLOW SPEED 25 MPH OR LESS. SEEMS TO BE DOING IT MORE FREQUENTLY 1-2 TIMES PER DAY. HAD IT LOOKED AT A CHEVY DEALER COULD FIND NO THING WRONG. HAD IT AT A LOCAL REPAIR SHOP HE CHANGED THE POWER STEERING FLUID-STATED THAT IT APPEARED REALLY DARK AND DIRTY. THIS DID NOT HELP WITH THE STEERING PROBLEM. *TR
NHTSA ODI #10607624
60,000 miles · Jun 30, 2014
Steering
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. THE FAILURE RECURRED INTERMITTENTLY. THE DEALER STATED THAT THE STEERING GEAR NEEDED TO BE REPLACED DUE TO A LEAK. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RE…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. THE FAILURE RECURRED INTERMITTENTLY. THE DEALER STATED THAT THE STEERING GEAR NEEDED TO BE REPLACED DUE TO A LEAK. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10606936
65,000 miles · Jun 29, 2014
Steering
LOSS OF POWER STEERING AT SLOW SPEEDS ON HARD TURNS. *TR
NHTSA ODI #10606853
62,000 miles · Jun 28, 2014
Steering
I HAVE A 2010 TRAVERSE. WITH IN THE LAST 3 MONTHS THE STEERING HAS BECOME A DAILY PROBLEM. WHEN MAKING TURNS FROM 25MPH OR LESS YOU LOOSE CONTROL OF THE CAR. THE STEERING WILL FREEZE UP WHEN IT CHOOSES. SOMETIMES IT WILL HAPPEN AT THE START OF A TURN SENDING YOU STRAIGHT TOWARD ON COMING TRAFFIC!! WE HAD IT IN FOR AN OIL CHANGE …
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I HAVE A 2010 TRAVERSE. WITH IN THE LAST 3 MONTHS THE STEERING HAS BECOME A DAILY PROBLEM. WHEN MAKING TURNS FROM 25MPH OR LESS YOU LOOSE CONTROL OF THE CAR. THE STEERING WILL FREEZE UP WHEN IT CHOOSES. SOMETIMES IT WILL HAPPEN AT THE START OF A TURN SENDING YOU STRAIGHT TOWARD ON COMING TRAFFIC!! WE HAD IT IN FOR AN OIL CHANGE (MAY 2014) AND ASKED THE DEALER TO CHECK THE STEERING. DEALER SAID THERE WAS NOTHING WRONG AND THE VEHICLE IS FINE. IT STILL CONTINUES TO OCCURRENCE ON A DAILY BASIS. WE DON'T HAVE THE MONEY TO BRING IT TO THE DEALER TO HAVE THE PUMP REPLACED. I'M LOOKING FOR OTHER OPTIONS ON HOW TO REPAIR/REPLACE IT THE MOST ECONOMICAL WAY? UNTIL I HAVE THIS PROBLEM RESOLVED IT WILL MOSTLY BE JUST AN AROUND THE TOWN VEHICLE DO TO THE FEAR OF IT MAY HAPPEN WHILE ON THE HIGHWAY. I CANT BELIEVE WITH THIS MANY COMPLAINTS GM HASN'T DONE ANYTHING TO CORRECT THIS PROBLEM. ITS TIME FOR A RECALL. *TR
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA20002 · Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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