I WAS PULLING INTO A PARKING PLACE WHEN THE CAR JUST WOULD NOT TURN. THE POWER STEERING WENT COMPLETELY OUT. I ALMOST HIT THE CAR ALREADY PARKED AND THE GENTLEMAN GETTING OUT OF THE PASSENGER SIDE OF THE CAR. I PROFUSELY APOLOGIZED AND BACKED THE CAR OUT OF THE GENERAL AREA. I THEN MOVED TO THE BACK OF THE PARKING LOT TO TRY TO…
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I WAS PULLING INTO A PARKING PLACE WHEN THE CAR JUST WOULD NOT TURN. THE POWER STEERING WENT COMPLETELY OUT. I ALMOST HIT THE CAR ALREADY PARKED AND THE GENTLEMAN GETTING OUT OF THE PASSENGER SIDE OF THE CAR. I PROFUSELY APOLOGIZED AND BACKED THE CAR OUT OF THE GENERAL AREA. I THEN MOVED TO THE BACK OF THE PARKING LOT TO TRY TO FIGURE OUT WHAT HAD HAPPENED. WHEN THE CAR OPERATED AT NORMAL SPEED, THERE WAS NO ISSUE WITH THE STEERING. WHEN THE CAR OPERATED AT THE SPEED OF APPROXIMATELY 5 MPH, THE POWER STEERING WENT COMPLETELY OUT. WHEN I LOOKED ON THE INTERNET, I SAW THE MANY PEOPLE WHO WERE EXPERIENCING THE SAME HAZARD. I AM EXTREMELY HAPPY THAT MY WIFE WAS NOT DRIVING OUR FOUR CHILDREN IN THE CAR. AT THE TIME, I WAS DRIVING WITH THREE OF THE CHILDREN AND I WAS EXTREMELY SHAKEN BY THE ENTIRE SITUATION. I AM HOPING THAT SOMEONE CAN EXPLAIN WHY A DEFECT SUCH AS THIS WAS NOT RECALLED OR, AT THE LEAST, PLACED ON A PUBLIC KNOWLEDGE BANK. IT IS A VERY DANGEROUS ISSUE THAT SHOULD BE PUBLIC KNOWLEDGE. I SERIOUSLY THINK THE PUBLIC SHOULD HAVE KNOWLEDGE OF THIS COMING FROM THE ACTUAL DEALERSHIP WITH, AT THE LEAST, A PHONE CALL OR LETTER INFORMING OF THE HAZARD....UPDATED 09/22/15 *BF UPDATED 12/05/2017*CN
NHTSA ODI #10735608
65,000 miles · Jul 13, 2015
Steering
I BROUGHT MY 2010 CHEVY TRAVERSE IN TO THE DEALER FOR REPAIR WORK. I PREVIOUSLY HAD RECEIVED A SERVICE BULLETIN 14329A WHICH WAS FOR A DEFECTIVE POWER STEERING PUMP. DURING THE COURSE OF THE SERVICE, THE DEALER LET ME KNOW THAT DUE TO THE POWER STEERING PUMP BEING DEFECTIVE, THE STEERING RACK PUMP WAS ALSO NEEDING REPAIR. GM TOO…
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I BROUGHT MY 2010 CHEVY TRAVERSE IN TO THE DEALER FOR REPAIR WORK. I PREVIOUSLY HAD RECEIVED A SERVICE BULLETIN 14329A WHICH WAS FOR A DEFECTIVE POWER STEERING PUMP. DURING THE COURSE OF THE SERVICE, THE DEALER LET ME KNOW THAT DUE TO THE POWER STEERING PUMP BEING DEFECTIVE, THE STEERING RACK PUMP WAS ALSO NEEDING REPAIR. GM TOOK CARE OF THE POWER STEERING PUMP BUT NOT THE RACK PUMP AS THE RACK PUMP DID NOT HAVE A FORMAL SERVICE BULLETIN OUT YET. IT IS DISAPPOINTING TO ME THAT THIS WOULD NOT BE TAKEN CARE OF BY GM AS THE POWER STEERING PUMP BEING DEFECTIVE CAUSED THE RACK PUMP TO ALSO BE. I WOULD LIKE TO SEE A SERVICE BULLETIN COME OUT ON THE STEERING RACK PUMP AS MANY, MANY OTHERS ARE IN THE SAME SITUATION AS MYSELF.
NHTSA ODI #10733694
65,000 miles · Jul 6, 2015
Steering
IN SEPTEMBER OF LAST YEAR OUR 2010 CHEVY TRAVERSE STARTED GETTING HARD TO TURN LEFT OR RIGHT AND I HAVE RESEARCHED THE PROBLEM AND I CAN NOT AFFORD 1200.00 DOLLARS TO FIX THE PROBLEM WHICH SEEMS LIKE IT IS THE POWER STEERING PUMP. AT THIS POINT WE HAVE NO POWER STEERING ABOUT 90 % OF THE TIME. IT IS GETTING DANGEROUS AT THIS POI…
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IN SEPTEMBER OF LAST YEAR OUR 2010 CHEVY TRAVERSE STARTED GETTING HARD TO TURN LEFT OR RIGHT AND I HAVE RESEARCHED THE PROBLEM AND I CAN NOT AFFORD 1200.00 DOLLARS TO FIX THE PROBLEM WHICH SEEMS LIKE IT IS THE POWER STEERING PUMP. AT THIS POINT WE HAVE NO POWER STEERING ABOUT 90 % OF THE TIME. IT IS GETTING DANGEROUS AT THIS POINT AND I DON'T KNOW WHAT WE WILL DO THIS WINTER IF WE START TO SLIDE WE WOULD BE UNABLE TO STEER FAST ENOUGH TO KEEP FROM WRECKING. WE NEED THIS CAR. OTHER THAN THE STEERING, I LOVE THIS CAR.
NHTSA ODI #10732052
57,500 miles · Jun 30, 2015
Steering
WHILE TURNING THE POWER STEERING FEELS VERY HEAVY AND DIFFICULT TO TURN AND MAKES A NOISE
NHTSA ODI #10731390
51,000 miles · Jun 24, 2015
Steering
CHEVY RECALLED TWO PARTS IN THE TRAVERSE LINE, A POWER STEERING PUMP AND ANOTHER PART RELATED TO THE STEERING. RECALL NUMBER 14329. WHEN THESE PARTS FAIL THEY CAN CAUSE THE RACK AND PINION TO ALSO FAIL. I HAVE MENTIONED THIS TO NUMEROUS TECHNICIANS AND THEY ALL BACK THIS CLAIM UP. OUR POWER STEERING COMPLETELY FAILED AND CHE…
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CHEVY RECALLED TWO PARTS IN THE TRAVERSE LINE, A POWER STEERING PUMP AND ANOTHER PART RELATED TO THE STEERING. RECALL NUMBER 14329. WHEN THESE PARTS FAIL THEY CAN CAUSE THE RACK AND PINION TO ALSO FAIL. I HAVE MENTIONED THIS TO NUMEROUS TECHNICIANS AND THEY ALL BACK THIS CLAIM UP. OUR POWER STEERING COMPLETELY FAILED AND CHEVY REPLACED THE PARTS BUT THIS FAILURE CAUSED THE RACK AND PINION TO FAIL WHICH CHEVY IS TAKING NO RESPONSIBILITY TO REPLACE.
NHTSA ODI #10730092
100,000 miles · May 13, 2015
Steering
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE MAKING LEFT OR RIGHT TURNS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE A…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE MAKING LEFT OR RIGHT TURNS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
NHTSA ODI #10716290
77,000 miles · Apr 22, 2015
Steering
THE INITIAL PROBLEM STARTED IN DEC. 2014 WHILE TURNING AT LOW SPEEDS WHILE PARKING ESPECIALLY WHEN IT WAS VERY COLD OUT. THE POWER STEERING SEEMS TO GO OUT AND IT IS REALLY HARD TO TURN. THIS HAPPENED EVERY ONCE IN A WHILE. I TOOK IT TO A CHEVY DEALER BECAUSE I RECEIVED A TSB IN THE MAIL. THE CHEVY DEALER SAID THAT THE PROBL…
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THE INITIAL PROBLEM STARTED IN DEC. 2014 WHILE TURNING AT LOW SPEEDS WHILE PARKING ESPECIALLY WHEN IT WAS VERY COLD OUT. THE POWER STEERING SEEMS TO GO OUT AND IT IS REALLY HARD TO TURN. THIS HAPPENED EVERY ONCE IN A WHILE. I TOOK IT TO A CHEVY DEALER BECAUSE I RECEIVED A TSB IN THE MAIL. THE CHEVY DEALER SAID THAT THE PROBLEM WAS NOT COVERED UNDER THE BULLETIN BECAUSE MY STEERING GEAR IS LEAKING WHICH IS NOT PART OF THE TSB. MY POWER STEERING FLUID IS STILL FULL. COST TO REPAIR WOULD BE $1701.09. MY VEHICLE IS EXHIBITING THE SAME PROBLEMS AS TWO TSB BUT THE DEALER STILL SAYS IT IS NOT COVERED. NOW IN APRIL 2015 THE PROBLEM IS HAPPENING ALL THE TIME EVEN WHILE DRIVING AND TURNING AT NORMAL SPEEDS. THIS IS A HUGE SAFETY ISSUE AND SHOULD BE ADDRESSED BY CHEVY. I DON'T UNDERSTAND HOW A KNOWN SAFETY ISSUE IS NOT COVERED! *TR
NHTSA ODI #10712117
45,000 miles · Mar 12, 2015
Steering
DURING SLOW TURNS(E.G.) SLOW TURNS AND WHEN PARKING THE POWER STEERING TEMPORARILY QUITS MAKING IT ALMOST IMPOSSIBLE TO MAKE TURNS. *TR
NHTSA ODI #10693889
78,340 miles · Mar 6, 2015
EngineSeat BeltsSteering
ON THE DAY OF PURCHASING THE VEHICLE, ONLY SECONDS AFTER SIGNING THE CONTRACT, I WAS TOLD THE VEHICLE COULD NOT BE DRIVEN BECAUSE OF SAFETY RECALLS. HAD TO WAIT THREE WEEKS BEFORE GETTING THE VEHICLE I PURCHASED, VERY NERVOUS AFTER THAT SITUATION. THEN AFTER ONLY HAVING THE VEHICLE APPROXIMATELY 8 MONTHS THE POWER STEERING PU…
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ON THE DAY OF PURCHASING THE VEHICLE, ONLY SECONDS AFTER SIGNING THE CONTRACT, I WAS TOLD THE VEHICLE COULD NOT BE DRIVEN BECAUSE OF SAFETY RECALLS. HAD TO WAIT THREE WEEKS BEFORE GETTING THE VEHICLE I PURCHASED, VERY NERVOUS AFTER THAT SITUATION. THEN AFTER ONLY HAVING THE VEHICLE APPROXIMATELY 8 MONTHS THE POWER STEERING PUMP, WATER PUMP, AND LEAKING HOSES WENT OUT WITH OVER $1,500 IN REPAIRS. THREE DAYS AFTER THE SECOND INCIDENT THEY CALLED, AFTER I BROUGHT THE VEHICLE IN FOR MORE BUSINESS TO GET AN OIL CHANGE, TIRES ROTATED AND A SAFETY CHECK, AND THEY TOLD ME THE TIRES WERE UNSAFE AND THEY WOULD NOT ROTATE THE TIRES. THEY FURTHER STATED THAT THEY WOULD REPLACE THE TIRES FOR APPROXIMATELY $800. I AM NOW ON THE FIFTH (5TH) DAY WITHOUT THE FAMILY VEHICLE AND VERY STRESSED. A 20 YEAR VETERAN RETIRED FROM THE UNITED STATES MARINES IS ASKING FOR YOUR SUPPORT AND ASSISTANCE TO MAKE A BAD DEAL RIGHT. HERE IS MY STATEMENT ON THE LAST 9 MONTHS WITH DEALING WITH PRINCE CHEVROLET OF ALBANY, 2701 LEDO ROAD, ALBANY, GA 31707 AND MY BREAKING DOWN LEMON AND VEHICLE. I AM OUTRAGED THAT THIS IS THE TYPE OF CUSTOMER SERVICE I AM RECEIVING FROM CHEVY AND I WANT OUT OF THE CONTRACT. I NO LONGER WANT ANYTHING TO DO WITH CHEVY OR GMC. I HOPE TO HEAR BACK FROM SOMEONE OTHER THAN THE LOCAL PRINCE OF ALBANY STAFF, THEY ARE OBVIOUSLY GIVING ME THE RUN AROUND. THANK YOU PRINCE CHEVROLET FOR NOT SUPPORTING YOUR VETERANS AND CUSTOMERS OF GEORGIA WITH THE RIGHT SERVICE. A GREAT WAY TO SHOW THE EXAMPLE OF THE RICH STEALING FROM THE POOR. I AM NOT RICH ENOUGH OR POWERFUL ENOUGH TO HOLD PRINCE CHEVROLET OF ALBANY, 2701 LEDO ROAD, ALBANY, GA 31707 ACCOUNTABLE BUT ASK THAT SOMEONE ASSIST ME SO I CAN JUST GET BACK TO A NORMAL LIFE AND TRANSPORT MY FAMILY AROUND SAFELY. *TR
NHTSA ODI #10692519
47,521 miles · Feb 9, 2015
Power TrainSteering
PURCHASED CAR USED 47011, A LITTLE OVER 2 WKS "CHECK ENGINE"=FUEL PUMP CONTROL MODULE , NEXT WAS SEAT ASSEMBLY. & ALTERNATOR...WHINING. ENGINE NOISE REPORTED, NOTHING DONE...NO PROBLEMS DETECTED AT TIME DUE TO PROBLEM BEING "INTERMITTENT"! CONTACTED GM EXEC OFFICE REPORTED ISSUES, GOT FILE NUMBER--NO RESOLUTION! RECEIVED SPECI…
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PURCHASED CAR USED 47011, A LITTLE OVER 2 WKS "CHECK ENGINE"=FUEL PUMP CONTROL MODULE , NEXT WAS SEAT ASSEMBLY. & ALTERNATOR...WHINING. ENGINE NOISE REPORTED, NOTHING DONE...NO PROBLEMS DETECTED AT TIME DUE TO PROBLEM BEING "INTERMITTENT"! CONTACTED GM EXEC OFFICE REPORTED ISSUES, GOT FILE NUMBER--NO RESOLUTION! RECEIVED SPECIAL COVERAGE LETTER FROM CHEVROLET DATED SEPT 2014 'RE: #14329 @ POWER STEERING PUMP WITH EXTENSION OF WARRANTY COVERAGE. TOOK VEHICLE TO CHEV DEALERSHIP FOR TWO RECALLS (14030 & 14187) AND CHECK POWER STEERING...RECALLS HANDLED, POWER STEERING PUMP REPLACED AND INSTALLED NEW GEAR HOUSING KIT. ONE MONTH LATER TOOK BACK FOR STATE INSPECTION, FAILED BECAUSE NOW POWER STEERING RACK LEAKING ON BOTH SIDES!!?! AFTER READING SEVERAL OTHER SIMILAR ACCOUNTS, I AM CONVINCED THAT THE POWER STEERING PUMP AND RACK ISSUES ARE CONTINGENT ON THE OTHER...ALSO HEFTY AMOUNT FOR REPAIR $1500-1900; WHICH I AM ALSO VERY CONCERNED MAY JUST BE A TEMPORARY FIX!! WE DESPERATELY NEED HELP CORRECTING THIS INJUSTICE IN LIEU OF SAFETY CONCERNS AND BEING DUPED WHILE INVESTING IN AMERICAN-MADE PRODUCTS...PLEASE ADVISE, RESEARCH, AND HELP US!! FAMILIES AND LIVES DEPEND ON IT. *TR
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA20002 · Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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