NHTSA owner reports · September 18, 2026 snapshot.
Fuel/propulsion System complaints
12 reportsClear category filterMileage unknown · Feb 18, 2022
Electrical SystemFuel/propulsion SystemPower TrainFire
2-18-2022 Complaint Previous NHTSA report #11339183 Ongoing complaint with additional information. Tag #[XXX] Georgia. Onstar failed with direct manipulation from Emergency Management Agency Statesboro Georgia daily mapping and stopping my vehicle Chev Traverse ([XXX]) to harass, threaten and obscene language under High densi…
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2-18-2022 Complaint Previous NHTSA report #11339183 Ongoing complaint with additional information. Tag #[XXX] Georgia. Onstar failed with direct manipulation from Emergency Management Agency Statesboro Georgia daily mapping and stopping my vehicle Chev Traverse ([XXX]) to harass, threaten and obscene language under High density radio communication and mobile cellular tower use blocking my cell phone [XXX] for GAMES. Human not Robot. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #11452772
Mileage unknown · Mar 17, 2021
Electrical SystemExterior LightingFuel/propulsion System
I HAVE HAD ALL ELECTRICAL WORK DONE. THE LIGHTS KEEP GOING OUT ON MY TRUCK. I REPLACE THE LOW BEAM LIGHTS FREQUENTLY. I ALSO HAVE PROBLEMS WHEN I PUMP GAS. THE TRUCK STALLS AND DOES NOT WANT TO CRANK. I HAVE HAD THAT PROBLEM FIXED BEFORE AND IT IS DOING IT AGAIN.
NHTSA ODI #11403491
Mileage unknown · Mar 17, 2021
Electrical SystemExterior LightingFuel/propulsion System
I KEEP HAVING TO GET THE AIR CONDITIONING FIXED. I HAD ALL OF THE ELECTRICAL WORK DONE AND REPLACED AND A FEW MONTHS LATER IT WENT BACK OUT. I REPLACED THE CONDENSOR. I HAD MORE FREON ADDED AND IT STILL BLOWS OUT WARM AIR. THIS IS THE 3RD TIME THAT I HAVE HAD THE AIR TO NOT WORK. VERY FRUSTRATING! WHEN THE CAR IS IN MOTION, IT …
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I KEEP HAVING TO GET THE AIR CONDITIONING FIXED. I HAD ALL OF THE ELECTRICAL WORK DONE AND REPLACED AND A FEW MONTHS LATER IT WENT BACK OUT. I REPLACED THE CONDENSOR. I HAD MORE FREON ADDED AND IT STILL BLOWS OUT WARM AIR. THIS IS THE 3RD TIME THAT I HAVE HAD THE AIR TO NOT WORK. VERY FRUSTRATING! WHEN THE CAR IS IN MOTION, IT STILL DOES NOT WORK.
NHTSA ODI #11403488
25 miles · Jul 13, 2020
Electrical SystemFuel/propulsion SystemService Brakes
MY VEHICLE BEING TRACK BY LAW ENFORCEMENT-MAPPING AND STOP AT LEAST ONCE A WEEK UNDER DIFFERENT VECHILE CODES EBD,EPS,TRAC AND RADIO WAVES BY TELCOMMUNCATIONERS CODING MY CAR MOST RECENTLY STOP ON 7-13-2020 .THIS IS MY COMPLAINT FOR INVESTIGATION. MY TAG IS RTT0049.
NHTSA ODI #11339183
48,000 miles · Feb 14, 2019
EngineFuel/propulsion System
TIMING CHAIN AS WELL AS CATALYTIC CONVERTER COMPLETELY DESTROYED AFTER THE TIMING CHAIN WAS INSTALLED BY A CHEVROLET DEALERSHIP LESS THAN 1 YEAR GO. CHECK ENGINE LIGHT CAME ON VEHICLE WENT INTO SAFETY MODE AND NOW WILL NOT START. CHEVROLET WILL NOT HELP COVER THE COST OF REPAIRS SINCE IT IS OUT OF WARRANTY. THE CAR ONLY HAS 4800…
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TIMING CHAIN AS WELL AS CATALYTIC CONVERTER COMPLETELY DESTROYED AFTER THE TIMING CHAIN WAS INSTALLED BY A CHEVROLET DEALERSHIP LESS THAN 1 YEAR GO. CHECK ENGINE LIGHT CAME ON VEHICLE WENT INTO SAFETY MODE AND NOW WILL NOT START. CHEVROLET WILL NOT HELP COVER THE COST OF REPAIRS SINCE IT IS OUT OF WARRANTY. THE CAR ONLY HAS 48000 MILES
NHTSA ODI #11180112
105,000 miles · Oct 18, 2017
Fuel/propulsion System
CHECK ENGINE LIGHT CAME ON IN CAR. CODE STATED THAT IT WAS THE FUEL PUMP CONTROL MODULE. WHEN I RESEARCHED THIS ISSUE I FOUND WHERE GM RECALLED HUNDREDS IF NOT THOUSANDS OF VEHICLES TO INCLUDE CHEVY TRAVERSES DURING THE 2010 MODEL YEAR BECAUSE OF FAULTY FUEL PUMP CONTROL MODULES OR (CHASSIS ELECTRONIC CONTROL MODULES). GM RECALL…
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CHECK ENGINE LIGHT CAME ON IN CAR. CODE STATED THAT IT WAS THE FUEL PUMP CONTROL MODULE. WHEN I RESEARCHED THIS ISSUE I FOUND WHERE GM RECALLED HUNDREDS IF NOT THOUSANDS OF VEHICLES TO INCLUDE CHEVY TRAVERSES DURING THE 2010 MODEL YEAR BECAUSE OF FAULTY FUEL PUMP CONTROL MODULES OR (CHASSIS ELECTRONIC CONTROL MODULES). GM RECALL, BULLETIN # 14515B. I SPOKE TO SEVERAL GM DEALERS IN TOWN WHO GAVE ME THE RUN AROUND ABOUT HOW THIS WAS NOT A SAFETY RECALL BECAUSE OF FAULTY PARTS BUT AN "INFORMATIONAL BULLETIN". LONG STORY SHORT I HAD TO PAY 300 DOLLARS TO GET A NEW MODULE PROGRAMMED. THE DAMAGE WOULD HAVE BEEN A LOT WORSE IF I WOULD HAVE LET THEM RUN MORE DIAGNOSTICS PRIOR TO FIXING THE ISSUE. I COMPLAINED TO GM WHO SAID THERE WAS NO RECALL ON MY VEHICLE AND REFERRED ME TO NHTSA. FROM WHAT I UNDERSTAND THE MODULE CAN BECOME CONTAMINATED BECAUSE OF WET CONDITIONS. ON JUNE 12, 2017 CHEYENNE WY HAD A VERY LARGE HAIL STORM THAT MY VEHICLE WAS CAUGHT IN WHILE DRIVING IN THE CITY AND THE MODULE MAY HAVE GOTTEN WET CAUSING THE PROBLEM. MY COMPLAINT IS THAT GM RECALLED THIS SAME PART ON ALL THESE OTHER VEHICLES TO INCLUDE 2010 TRAVERSES BUT FOR WHAT EVER REASON MY VIN NUMBER IS NOT INCLUDED. I BELIEVE IT SHOULD BE BECAUSE MY VEHICLE HAD THE EXACT SAME ISSUE AS TO WHY THEY RECALLED ALL THESE OTHERS. I STILL HAVE THE FAULTY MODULE IF ANYONE WANTS TO CHECK IT OUT BECAUSE IT IS THE SAME PART AND PART NUMBER WHICH WAS RECALLED. MY VEHICLE SHOULD BE INCLUDED IN THIS RECALL AND I SHOULD BE REIMBURSED MY MONEY FOR THIS REPAIR.
NHTSA ODI #11034414
Mileage unknown · May 22, 2017
Electrical SystemFuel/propulsion System
I BOUGHT THIS TRAVERSE USED WITH ONLY 7,000 MILES. AFTER ABOUT A YEAR, THE RADIO AND SCREEN WOULD NOT TURN OFF AFTER TURNING THE CAR OFF AND OPENING THE DOOR. IT WOULD REMAIN ON EVEN AFTER TURNING THE IGNITION ON AND OFF OR OPENING THE DRIVERS DOOR SEVERAL TIMES. THE FRONT PASSENGER WINDOW DOES NOT GO DOWN USING THE DRIVER SIDE …
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I BOUGHT THIS TRAVERSE USED WITH ONLY 7,000 MILES. AFTER ABOUT A YEAR, THE RADIO AND SCREEN WOULD NOT TURN OFF AFTER TURNING THE CAR OFF AND OPENING THE DOOR. IT WOULD REMAIN ON EVEN AFTER TURNING THE IGNITION ON AND OFF OR OPENING THE DRIVERS DOOR SEVERAL TIMES. THE FRONT PASSENGER WINDOW DOES NOT GO DOWN USING THE DRIVER SIDE CONTROLS, DESPITE MULTIPLE ATTEMPTS TO FIX IT. I HAVE LEARNED TO LIVE WITH THE ISSUES WHEN RECENTLY ADDITION PROBLEMS HAVE APPEARED. FOR SOME REASON IT FEELS LIKE I AM DRIVING WITH THE EMERGENCY BRAKE ENGAGED OR PULLING A HEAVY TRAILER. MOST OF THE TIME I HAVE TO PRESS HARDER ON THE GAS JUST TO MAKE THE VEHICLE GO. AS A RESULT, THE GAS MILEAGE HAS DROPPED SIGNIFICANTLY. ALSO, SUDDENLY THE AIR CONDITIONER FOR THE DRIVER BLOWS ONLY WARM AIR WHILE ALL THE OTHER VENTS BLOW COLD. THERE IS A CONSTANT CLICKING SOUND BEHIND THE DASH AND I AM ABOUT TO REPLACE A SECOND ACTUATOR. FINALLY, THERE IS A LOUD NOISE FROM THE ENGINE LIKE IT IS STILL RUNNING AFTER IT IS TURNED OFF AND THE KEY IS OUT OF THE IGNITION. I HAVE TO TURN THE IGNITION ON AND OFF AGAIN FOR IT TO STOP. EVEN THEN, THE ENGINE FAN REMAINS ON, WHICH IT NEVER DID BEFORE. ALL THESE STARTED JUST AS IT WAS ABOUT TO HIT 80,000 MILES.
NHTSA ODI #10990950
155,500 miles · Jan 7, 2017
Electrical SystemFuel/propulsion System
GAS TANK DOES ACCURATELY SHOW HOW MUCH GAS I HAVE LEFT. THE FUEL GAUGE CONSTANTLY FLUCTUATES. I WAS DRIVING AND MY MILE RANGE SHOWED I HAD 54 MILES WORTH OF GAS LEFT. I MADE A STOP AND THE CAR WAS IDLING AND WHEN I GOT BACK IN THE CAR IT SHOWED I HAD 89 MILES WORTH OF GAS LEFT. WHEN I GOT TO MY DESTINATION I GOT THE LOW FUEL WAR…
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GAS TANK DOES ACCURATELY SHOW HOW MUCH GAS I HAVE LEFT. THE FUEL GAUGE CONSTANTLY FLUCTUATES. I WAS DRIVING AND MY MILE RANGE SHOWED I HAD 54 MILES WORTH OF GAS LEFT. I MADE A STOP AND THE CAR WAS IDLING AND WHEN I GOT BACK IN THE CAR IT SHOWED I HAD 89 MILES WORTH OF GAS LEFT. WHEN I GOT TO MY DESTINATION I GOT THE LOW FUEL WARNING MESSAGE. I HAVE WATCHED MY FUEL GAUGE AND MILE RANGE GO UP INCREMENTALLY WHILE IN PARK. THIS ISSUE IS THE SAME ISSUE AS A RECALL WITH LATER MODELS AND IT CAN CAUSE A TERRIBLE ACCIDENT IF MY CAR STALLS OR SHUTS OFF BECAUSE THERE WAS NOT AS MUCH GAS IN THE CAR AS THE GAUGE STATES. SIMILAR RECALL BELOW WITH SAME EXACT ISSUES. RECALL SUBJECT : INACCURATE FUEL GAUGE READING REPORT RECEIPT DATE: APR 30, 2014 NHTSA CAMPAIGN NUMBER: 14V223000 COMPONENT(S): ELECTRICAL SYSTEM , FUEL SYSTEM, GASOLINE POTENTIAL NUMBER OF UNITS AFFECTED: 51,640 MANUFACTURER: GENERAL MOTORS LLC
NHTSA ODI #10940352
Mileage unknown · Dec 22, 2016
EngineFuel/propulsion SystemVehicle Speed Control
NOT SURE I SHOULD DO THIS BUT IT HAS OCCURED 2 TIMES BOW. MY TRAVERSE ECCELERATOR GETS STUCK DOWN AND YOU CANT ATOP. THE ONLY WAY TO STOP IS PUT IN NUTRAL IF YOU HAVE THE TIME. I AM AFRAID TO HAVE MY WIFE DEIVE THIS. IT HAPPENED FOR THE 2ND TIME SINCE I HAVE OWNED IT THE OTHER DAY. THE BREAKS WONT WORM UNLESS YOU PUT IT INTO NUT…
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NOT SURE I SHOULD DO THIS BUT IT HAS OCCURED 2 TIMES BOW. MY TRAVERSE ECCELERATOR GETS STUCK DOWN AND YOU CANT ATOP. THE ONLY WAY TO STOP IS PUT IN NUTRAL IF YOU HAVE THE TIME. I AM AFRAID TO HAVE MY WIFE DEIVE THIS. IT HAPPENED FOR THE 2ND TIME SINCE I HAVE OWNED IT THE OTHER DAY. THE BREAKS WONT WORM UNLESS YOU PUT IT INTO NUTRAL!!!
NHTSA ODI #10937178
96,800 miles · Oct 26, 2015
Fuel/propulsion System
FUEL GAGE STARTED READING HALF FULL NO MATTER IF. TANK FULL OR EMPTY. DIGITAL MILES LEFT TO TRAVEL MATCH A HALF FULL TANK.
NHTSA ODI #10785937
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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