NHTSA owner reports · September 18, 2026 snapshot.
Electronic Stability Control (esc) complaints
17 reportsClear category filterMileage unknown · Oct 13, 2020
Electrical SystemElectronic Stability Control (esc)Exterior Lighting
THE FIRST THING TO GO WRONG WAS THE POWER WINDOWS DON'T WORK PROPERLY IN THE WINTER, NOW THE AIR CONDITIONER ONLY BLOWS COLD AIR INTERMITTENTLY, AND THE MOST RECENT PROBLEM IS THE HEADLIGHTS WON'T WORK AT ALL, I CALLED THE LOCAL SERVICE CENTER AND THEY SAID THAT THE ELECTRICAL RECALLS WERE VIN SPECIFIC, EVEN THO I HAD THE CORREC…
Read full complaint
THE FIRST THING TO GO WRONG WAS THE POWER WINDOWS DON'T WORK PROPERLY IN THE WINTER, NOW THE AIR CONDITIONER ONLY BLOWS COLD AIR INTERMITTENTLY, AND THE MOST RECENT PROBLEM IS THE HEADLIGHTS WON'T WORK AT ALL, I CALLED THE LOCAL SERVICE CENTER AND THEY SAID THAT THE ELECTRICAL RECALLS WERE VIN SPECIFIC, EVEN THO I HAD THE CORRECT MAKE MODEL AND YEAR MY VIN DID NOT QUALIFY FOR THE RECALL! I'M VERY UPSET THAT THEY CAN BE VIN SPECIFIC BUT I'M HAVING ALL THE ISSUES ON THE RECALLS!! I CAN NO LONGER DRIVE MY VEHICLE IF IT IS RAINING, FOGGY, OR DARK BECAUSE I HAVE NO HEADLIGHTS!!! I ALSO LOST CONTROL OF MY CAR IN THE RAIN AND THINK IT HAS TO DO WITH THE STABILITRAK, THE LIGHT HAS BEEN ON FOR A WHILE, LUCKILY I STOPPED MY CAR BEFORE I CRASHED INTO ANYTHING
NHTSA ODI #11364066
210,000 miles · Feb 28, 2020
Electronic Stability Control (esc)Steering
WHILE DRIVING THE WHEEL JERKED TO LEFT. I CROSSING LAKE BRIDGE..I WONDER WHAT WAS THAT. THEN IT WAS LIKE I HAD 2 FLAT TIRES ON FRONT.. I SLOWED DOWN. JUST TO GET ACROSS BRIDGE TO PULL OVER.. IT STARTED DRIVING NORMAL. SO IT WASN'T TIRES. THEN STARTED AGAIN. SO GOT IT BACK HOME. THINKING IT TI RODS SWAY BAR, ETC. GOT ALL NEW FRO…
Read full complaint
WHILE DRIVING THE WHEEL JERKED TO LEFT. I CROSSING LAKE BRIDGE..I WONDER WHAT WAS THAT. THEN IT WAS LIKE I HAD 2 FLAT TIRES ON FRONT.. I SLOWED DOWN. JUST TO GET ACROSS BRIDGE TO PULL OVER.. IT STARTED DRIVING NORMAL. SO IT WASN'T TIRES. THEN STARTED AGAIN. SO GOT IT BACK HOME. THINKING IT TI RODS SWAY BAR, ETC. GOT ALL NEW FRONT END PARTS. NOW STEERING WHEEL JUSTS SPINS. NOW TOLD RACK AND PINION. MY CAR BEEN SITTING FOR 2 MONTHS TRYING FIGURE OUT WHAT COULD BE ISSUE.
NHTSA ODI #11311994
169,150 miles · Apr 12, 2019
Electronic Stability Control (esc)Seat BeltsService Brakes
I HAVE HAD MY SUV SINCE 2011 HAVE HAD NO PROBLEMS WITH IT UNTIL ABOUT FEB. 25,2019. I HAD MY BRAKES REPLACED FTONT AND BACK ALONG WITH THE ROTORS. A WEEK AFTER THAT I WAS DRIVING ON THE HIGHWAY COME UP TO A RED LIGHT WAS SLOWING DOWN AND WHEN I GOT TO 10 MPH IT STARTED TO PAULSATE AND WASN'T FOR SURE IF I WAS GOING TO STOP COMPL…
Read full complaint
I HAVE HAD MY SUV SINCE 2011 HAVE HAD NO PROBLEMS WITH IT UNTIL ABOUT FEB. 25,2019. I HAD MY BRAKES REPLACED FTONT AND BACK ALONG WITH THE ROTORS. A WEEK AFTER THAT I WAS DRIVING ON THE HIGHWAY COME UP TO A RED LIGHT WAS SLOWING DOWN AND WHEN I GOT TO 10 MPH IT STARTED TO PAULSATE AND WASN'T FOR SURE IF I WAS GOING TO STOP COMPLETELY. I FINALLY DID. I TOOK IT BACK TO MY MECHANIC HE CHECKED THE ABS TO SEE IF THE WHEELS WERE SPINNING AT THE SAME SPEED AND THEY WERE. WHEN I GO DOWN MY DRIVEWAY WHICK IS A HILL I'M NOT FOR SURE IF IT'S GOING TO FULLY STOP OR GO ON OUT IN THE ROAD, WE ARE ON A BLIND CURVE AND IT'S RATHER SCARING. ALSO I HAVE A PROBLEM WITH THE STABLILITY AND TRACK LIGHT COMING ON AND STAYING ON, I JUST RESTART MY SUV AGAIN FOR IT TO GO OFF. IT'S BOTH OF THE LIGHTS ON THE TRACK AND STABLITITY. MY DRIVER SIDE SEAT BELT IS FRILLY ON ONE SIDE AND GETTING THINNER.
NHTSA ODI #11195930
140,000 miles · Nov 19, 2018
Electronic Stability Control (esc)Vehicle Speed Control
TRUCK FAILED TO ACCELERATOR PEDAL DEPRESSED, ACTIVATING STABITRAK CONTROL.. HAD TO ACCELERATE THE PEDAL SEVERAL TIMES BEFORE THE TRUCK ACCELERATE ANS REACTED..HAD TO TAKE OFF STABILTRAK TO DRIVE THE TRUCK. CHANGED CHANGED HUBS AND SEVERAL SENSORS. GETTING NO CODES..TOOK IT TO SEVERAL SERVICE STATIONS INCLUDING THE CHEVY DEALERS …
Read full complaint
TRUCK FAILED TO ACCELERATOR PEDAL DEPRESSED, ACTIVATING STABITRAK CONTROL.. HAD TO ACCELERATE THE PEDAL SEVERAL TIMES BEFORE THE TRUCK ACCELERATE ANS REACTED..HAD TO TAKE OFF STABILTRAK TO DRIVE THE TRUCK. CHANGED CHANGED HUBS AND SEVERAL SENSORS. GETTING NO CODES..TOOK IT TO SEVERAL SERVICE STATIONS INCLUDING THE CHEVY DEALERS AND GOT NO ANSWERS BUT TO WANT TO CHARGE ME FOR REPAIRS NOT NEEDED..I LOVE MY TRUCK DON'T WANT TO GET RID OF IT.
NHTSA ODI #11152455
Mileage unknown · Aug 13, 2018
Electronic Stability Control (esc)
ELECTRICAL WIRING DOES NOT WORK CAUSING OTHER FUNCTIONS OF THE CAR TO NOT WORK.
NHTSA ODI #11119563
Mileage unknown · Jul 10, 2018
Electrical SystemElectronic Stability Control (esc)Steering
THE DRIVER SIDE DOOR ELECTRICAL PANEL MALFUNCTIONS AND THE DOOR DOES NOT OPEN AND THE WINDOW DOES NOT GO DOWN AND THE WINDOW LOCK UNLOCKS AFTER BEING LOCKED. THE RACK AND PINION HAD TO BE REPLACED TWICE. THE CAR TURNED OFF WHILE DRIVING. THE LIGHT IN THE BACK WILL NOT WORK NO MATTER HOW MANY TIMES THE BULB AND RACK HA…
Read full complaint
THE DRIVER SIDE DOOR ELECTRICAL PANEL MALFUNCTIONS AND THE DOOR DOES NOT OPEN AND THE WINDOW DOES NOT GO DOWN AND THE WINDOW LOCK UNLOCKS AFTER BEING LOCKED. THE RACK AND PINION HAD TO BE REPLACED TWICE. THE CAR TURNED OFF WHILE DRIVING. THE LIGHT IN THE BACK WILL NOT WORK NO MATTER HOW MANY TIMES THE BULB AND RACK HAS BEEN REPLACED.
NHTSA ODI #11110582
Mileage unknown · Mar 28, 2018
Electronic Stability Control (esc)
TAKATA RECALL THE STABILLTRAK LIGHT COME ON ALL THE TIME 2-3 TIME A DAY. I HAVE REPLACE THE WHEEL SENSOR, STEERING WHEEL SENSOR, NEW CABLE GOING TO THE WHEELS. EVER DAY IT COME ON AND WHEN I WAS GOING DOWN THE HIGH WAY AT 60-65 MILES THE LIGHT WILL COME ON. IT WILL STAY ON TILL YOU TURN THE SWITCH OFF.
NHTSA ODI #11081885
130,000 miles · Aug 2, 2017
Electronic Stability Control (esc)
VEHICLE SWAYS FROM SIDE TO SIDE WHEN SLOWING DOWN AND BRAKING
NHTSA ODI #11012237
44,000 miles · Jul 18, 2016
Electrical SystemElectronic Stability Control (esc)
WAS DRIVING AT NIGHT AND ANOTHER VECHILE BESIDE ME TOLD ME I HAD NO LIGHTS.THE LOW BEAMS AREN'T WORKING,THE HIGH BEAMS ARE FINE.I WAS IN MOTION AT THE TIME.BUT STOPPED AT A RED LIGHT.I WAS ON A CITY STREET,GOING STRAIGHT.
NHTSA ODI #10885460
131,500 miles · Feb 27, 2016
Electronic Stability Control (esc)Vehicle Speed Control
THIS ISSUE OCCURRED ABOUT 6-7 TIMES THROUGHOUT MY 15 MILE TRIP. MY TRAVEL WAS ON A HIGHWAY AND SPEEDS WERE BETWEEN 55-68 M.P.H. AT THE ONSET OF EACH OCCURRENCE. I WOULD HIT A BUMP IN THE ROAD (NOT A MAJOR ONE ' JUST A BUMP) AND THEN THE 'STABILITRAK ACTIVE' LIGHT WOULD BE ILLUMINATED IN THE DASH CONTINUOUSLY BLINKING LIKE IT'…
Read full complaint
THIS ISSUE OCCURRED ABOUT 6-7 TIMES THROUGHOUT MY 15 MILE TRIP. MY TRAVEL WAS ON A HIGHWAY AND SPEEDS WERE BETWEEN 55-68 M.P.H. AT THE ONSET OF EACH OCCURRENCE. I WOULD HIT A BUMP IN THE ROAD (NOT A MAJOR ONE ' JUST A BUMP) AND THEN THE 'STABILITRAK ACTIVE' LIGHT WOULD BE ILLUMINATED IN THE DASH CONTINUOUSLY BLINKING LIKE IT'S STUCK. THEN: -THE TRUCK WOULD BECOME SLUGGISH DROPPING SPEED AND KNOCKING OFF THE CRUISE CONTROL -YOU CAN'T ACCELERATE -THE STEERING LOCKS UP SORT OF CAUSING IT TO FEEL LIKE THE TRUCK IS OUT OF CONTROL, THIS OCCURRING AT HIGHWAY SPEEDS -THE AMOUNT OF POWER USED BY STABILITRAK WAS IMMENSE ' THE HEADLIGHTS BEGAN TO DIM THE LONGER IT WAS STUCK IN THIS STATE -IF YOU TRY BRAKING DURING THESE SPELLS IT HAS THE ANTI-LOCK ACTIVE SO YOU'RE JUST GRINDING AWAY LIKE YOU'RE IN A SKID BUT NOT STOPPING (AND THIS IS ON DRY PAVEMENT!) -- THIS OCCURRED ONE TIME WHILE I WAS ON AN EXIT RAMP AND AND I WAS UNABLE TO SLOW THANKFULLY I HAD TAKEN THE RAMP A LITTLE SLOWER TO BEGIN WITH OR I COULD HAVE BEEN IN MAJOR TROUBLE IN THE CURVE THEN SUDDENLY AS QUICK AS IT ALL STARTED IT RELEASES ' THE LIGHT SHUTS OFF AND ALL RETURNS TO NORMAL.
NHTSA ODI #10838751
Recall campaigns
5Sep 24, 2015
General Motors LLC (GM) is recalling certain model year 2006-2007 Buick Rainier, Chevrolet Trailblazer and GMC Envoy vehicles, and 2006 GMC Envoy XL and Chevrolet Trailblazer EXT vehicles. Fluid may enter into the driver's door master power window switch module, causing corrosion that could result in a short in the circuit board, causing window switches to become inoperative. Previously, the affected vehicles may have had their master power window switch module treated with a protective coating, instead of having it replaced.
Consequence & remedy
Consequence: The protective coating may not eliminate the risk that the circuit board could short and result in a fire, even while the vehicle is unattended.
Remedy: GM will notify owners, and dealers will install a new driver's door switch module, free of charge. The recall began on November 2, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is 15700.
Aug 14, 2015
General Motors LLC (GM) is recalling certain model year 2007 Pontiac Grand Prix, 2006-2009 Buick LaCrosse, 2006-2007 Buick Rainier, Chevrolet Trailblazer, GMC Envoy, 2006 Chevrolet Trailblazer EXT, GMC Envoy XL, 2006-2008 Isuzu Ascender, and Saab 9-7x vehicles. In the affected vehicles, the headlamp driver module (HDM) may overheat and fail, causing the headlamps and daytime running lights to not illuminate.
Consequence & remedy
Consequence: Headlamps that do not illuminate reduce the driver's ability to see the roadway and reduce the vehicle's visibility to oncoming vehicles, both of which increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will replace the HDM, free of charge. The recall began on May 17, 2016. Owners may contact Buick customer service at 1-800-521-7300 or Pontiac customer service at 1-800-762-2737. GM's number for this recall is 14291.
Jul 2, 2014
General Motors LLC (GM) is recalling certain model year 2005-2007 SAAB 9-7x; 2006 Chevrolet Trailblazer EXT and GMC Envoy XL; and 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier and Isuzu Ascender vehicles. Fluid may enter the driver's door master power window switch module, causing corrosion that could result in a short in the circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. The short may also cause overheating, which could melt components of the door module, producing odor, smoke, or a fire.
Consequence & remedy
Consequence: A short in the circuit board could lead to a fire, increasing the risk of personal injury. A fire could occur even while the vehicle is not in use. As a precaution, owners are advised to park outside until the remedy has been made.
Remedy: GM will notify owners, and dealers will inspect the part number on the door module, and install a new door module if necessary, free of charge. Parts for the remedy are not currently available. An interim letter was mailed to owners in August 2014. A second owner letter will be mailed when parts are available. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-222-1020 (Chevrolet), 1-800-462-8782 (GMC), 1-800-955-9007 (SAAB), and 1-800-255-6727 (Isuzu). GM's number for this recall is 14309. NOTE: This recall provides a new remedy for all vehicles covered by recall 13V-248. Vehicles whose modules were modified but not replaced as part of the previous recall remedy must have their vehicles remedied again under this campaign.
Jun 13, 2013
General Motors (GM) is recalling certain model year 2005-2007 SAAB 9-7x; 2006 Chevrolet Trailblazer EXT and GMC Envoy XL; and 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier and Isuzu Ascender vehicles. Fluid may enter the driver's door module, causing corrosion that could result in a short in the circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. The short may also cause overheating, which could melt components of the door module, producing odor, smoke, or a fire.
Consequence & remedy
Consequence: A short in the circuit board could lead to a fire, increasing the risk of personal injury. A fire could occur even while the vehicle is not in use. As a precaution, owners are advised to park outside until the remedy has been made.
Remedy: Owners will be contacted and dealers will test the driver's door module. If the module is functioning properly, a protective coating will be applied. If the module is not functioning properly, it will be replaced. These repairs will be done free of charge. GM will notify Buick, Chevrolet, and GMC owners, Isuzu and Saab will contact their respective owners. The recall began on August 2, 2013. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, GMC owners at 1-866-996-9463, Isuzu owners at 1-800-255-6727, and Saab owners at 1-800-955-9007. GM's campaign number is 12180. This recall is an expansion of recall 12V-406.
Additional source detail variants (2)
Visibility:power Window Devices And Controls
General Motors (GM) is recalling certain model year 2005-2007 SAAB 9-7x; 2006 Chevrolet Trailblazer EXT and GMC Envoy XL; and 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier and Isuzu Ascender vehicles. Fluid may enter the driver's door module, causing corrosion that could result in a short in the circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. The short may also cause overheating, which could melt components of the door module, producing odor, smoke, or a fire.
Consequence: A short in the circuit board could lead to a fire, increasing the risk of personal injury. A fire could occur even while the vehicle is not in use. As a precaution, owners are advised to park outside until the remedy has been made.
Remedy: Owners will be contacted and dealers will test the driver's door module. If the module is functioning properly, a protective coating will be applied. If the module is not functioning properly, it will be replaced. These repairs will be done free of charge. GM will notify Buick, Chevrolet, and GMC owners, Isuzu and Saab will contact their respective owners. The recall began on August 2, 2013. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, GMC owners at 1-866-996-9463, Isuzu owners at 1-800-255-6727, and Saab owners at 1-800-955-9007. GM's campaign number is 12180. This recall is an expansion of recall 12V-406.
Electrical System
General Motors (GM) is recalling certain model year 2005-2007 SAAB 9-7x; 2006 Chevrolet Trailblazer EXT and GMC Envoy XL; and 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier and Isuzu Ascender vehicles. Fluid may enter the driver's door module, causing corrosion that could result in a short in the circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. The short may also cause overheating, which could melt components of the door module, producing odor, smoke, or a fire.
Consequence: A short in the circuit board could lead to a fire, increasing the risk of personal injury. A fire could occur even while the vehicle is not in use. As a precaution, owners are advised to park outside until the remedy has been made.
Remedy: Owners will be contacted and dealers will test the driver's door module. If the module is functioning properly, a protective coating will be applied. If the module is not functioning properly, it will be replaced. These repairs will be done free of charge. GM will notify Buick, Chevrolet, and GMC owners, Isuzu and Saab will contact their respective owners. The recall began on August 2, 2013. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, GMC owners at 1-866-996-9463, Isuzu owners at 1-800-255-6727, and Saab owners at 1-800-955-9007. GM's campaign number is 12180. This recall is an expansion of recall 12V-406.
Aug 16, 2012
General Motors (GM) is recalling certain model year 2006 Chevrolet Trailblazer EXT and GMC Envoy XL and 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, SAAB 9-7x, and Isuzu Ascender vehicles, originally sold or currently registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. Fluid may enter the driver's door module, causing corrosion that could result in a short in the circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. The short may also cause overheating, which could melt components of the door module, producing odor, smoke, or a fire.
Consequence & remedy
Consequence: A short in the circuit board could lead to a fire, increasing the risk of personal injury. A fire could occur even while the vehicle is not in use. As a precaution, owners are advised to park outside until the remedy has been made.
Remedy: Parts for this recall are expected to available in March 2013. GM will notify Buick, Chevrolet, and GMC owners when parts are available. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, and GMC owners at 1-866-996-9463. Isuzu owners will be notified by Isuzu Motors when parts are available. Owners may contact Isuzu customer service at 1-800-255-6727. SAAB owners will be notified by SAAB Cars North America when parts are available and for inquiries, owners may call SAAB customer service at 1-800-955-9007.
Additional source detail variants (2)
Visibility:power Window Devices And Controls
General Motors (GM) is recalling certain model year 2006 Chevrolet Trailblazer EXT and GMC Envoy XL and 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, SAAB 9-7x, and Isuzu Ascender vehicles, originally sold or currently registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. Fluid may enter the driver's door module, causing corrosion that could result in a short in the circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. The short may also cause overheating, which could melt components of the door module, producing odor, smoke, or a fire.
Consequence: A short in the circuit board could lead to a fire, increasing the risk of personal injury. A fire could occur even while the vehicle is not in use. As a precaution, owners are advised to park outside until the remedy has been made.
Remedy: Parts for this recall are expected to available in March 2013. GM will notify Buick, Chevrolet, and GMC owners when parts are available. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, and GMC owners at 1-866-996-9463. Isuzu owners will be notified by Isuzu Motors when parts are available. Owners may contact Isuzu customer service at 1-800-255-6727. SAAB owners will be notified by SAAB Cars North America when parts are available and for inquiries, owners may call SAAB customer service at 1-800-955-9007.
Electrical System
General Motors (GM) is recalling certain model year 2006 Chevrolet Trailblazer EXT and GMC Envoy XL and 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, SAAB 9-7x, and Isuzu Ascender vehicles, originally sold or currently registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. Fluid may enter the driver's door module, causing corrosion that could result in a short in the circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. The short may also cause overheating, which could melt components of the door module, producing odor, smoke, or a fire.
Consequence: A short in the circuit board could lead to a fire, increasing the risk of personal injury. A fire could occur even while the vehicle is not in use. As a precaution, owners are advised to park outside until the remedy has been made.
Remedy: Parts for this recall are expected to available in March 2013. GM will notify Buick, Chevrolet, and GMC owners when parts are available. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, and GMC owners at 1-866-996-9463. Isuzu owners will be notified by Isuzu Motors when parts are available. Owners may contact Isuzu customer service at 1-800-255-6727. SAAB owners will be notified by SAAB Cars North America when parts are available and for inquiries, owners may call SAAB customer service at 1-800-955-9007.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Defect investigations
4RQ17002 · Loss Of Headlights
Opened Apr 24, 2017 · Closed Mar 29, 2021
Status: closed (inferred from source dates) · Exterior Lighting:headlights
The subject vehicles are model year (MY) 2002-2009 Chevrolet Trailblazer, GMC Envoy, 2004-2007 Buick Rainier, 2003-2008 Isuzu Ascender, 2005-2009 Saab 9-7X, 2002-2004 Oldsmobile Bravada, 2003-2006 Chevrolet SSR, 2005-2009 Buick Lacrosse, and 2006-2008 Pontiac Grand Prix. This scope includes the Trailblazer/Envoy variants: 2002-2006 Envoy XL/Trailblazer EXT and 2004-2005 Envoy XUV. The original scope of this investigation was expanded to include all vehicles equipped with the subject Headlight Driver Module (HDM). The focus of the investigation was to determine whether actions performed by General Motors adequately addressed any unreasonable risk to motor vehicle safety in the subject vehicles concerning the headlights and the HDM that controls them.Under normal electrical load and environmental conditions, the HDM can overheat inside the Underhood Electrical Center (UEC). This can cause the module to fail and result in a simultaneous loss of both low beam headlights and both daytime running lights (DRLs), often with no warning or prior detectability to the driver. This failure can be intermittent or permanent. No other exterior lights are affected. High beams, turn signals, brake lights, and reverse lights are still operational.General Motors addressed this issue with 2 recalls (14V755 & 15V519) and a special coverage program (N172091910). In view of the recalls and special coverage program implemented by GM and the vehicle high beams continuing to operate, ODI has tentatively concluded that the actions taken by GM mitigate any unreasonable risk to safety posed by HDM failure in the subject vehicles.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI reports cited above are available for review online at NHTSA.gov under the identification numbers in the attached document.
EA12004 · Driver's Master Power Window Switch
Opened Jun 11, 2012 · Closed Jun 21, 2013
Status: closed (inferred from source dates) · Electrical System; Visibility:power Window Devices And Controls
On August 15, 2012 General Motors (GM) announced a regional recall action (12V-406) involving model year (MY) 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, Isuzu Ascender and MY2005-2007 SAAB 9-7x vehicles originally sold or currently registered in the salt belt states of Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. The recall remedy requires the inspection and repair or replacement of the master power window switch, which GM refers to as a driver door module (DDM). At the same time, GM implemented a special coverage program to replace failed DDMs for vehicles registered outside of these states. ODI was not satisfied with GM's exclusion of non-salt belt vehicles and continued its investigation. On June 13, 2013, GM submitted a related recall notification (13V-248) to reclassify the initial special coverage program into a safety recall for vehicles that were not previously repaired under special coverage.The Office of Defects Investigation (ODI) opened Engineering Analysis EA12-004 on June 11, 2012 to further investigate allegations of DDM thermal incidents in model year (MY) 2006-2007 Chevrolet Trailblazer vehicles. Thermal incidents involve cases where fire-related events such as smoke and melt are present. ODI has received 170 reports alleging a thermal event occurred. Complainants stated that the DDM melted and in some cases produced odor and/or smoke. Fourteen of these incidents led to a fire where visible flames were reported or the damage extended significantly beyond the DDM. In addition to the 170 reports listed above, ODI received 63 reports alleging the DDM acted erratically or became inoperative. In response to ODI's Information Request (IR), GM provided 619 unique consumer complaints that related to the alleged problem. Seventy-seven of those reports led to a fire with flame, and 4 reported injuries of smoke inhalation and/or slight burns from contact with hot switches. GM also submitted 20,400 warranty claims for replacement of the DDM, most of which involved inoperative switches. The problem condition is caused by fluids, such as rain water, entering the driver's door module and subsequently causing corrosion that could result in an electrical short in the printed circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. However, the electrical short may also cause overheating that could melt components of the door module, producing odor, smoke or in some cases fire with flame. The circuit board was redesigned and GM implemented the new design into vehicle production on May 14, 2007. All failures cited above occurred in vehicles produced before this build date (i.e., with the original design DDM). GM also reported that all MY 2006-2007 GMT360/370 platform vehicles and MY 2005 SAAB 9-7x vehicles utilized the same DDM and therefore ODI expanded the subject population to include these vehicles.This investigation is closed on the basis of GM's announcement of safety recalls 12V-406 and 13V-248. The ODI complaints cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID, see the attached list for ODI numbers.
Additional source detail variants (4)
Electrical System
On August 15, 2012 General Motors (GM) announced a regional recall action (12V-406) involving model year (MY) 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, Isuzu Ascender and MY2005-2007 SAAB 9-7x vehicles originally sold or currently registered in the salt belt states of Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. The recall remedy requires the inspection and repair or replacement of the master power window switch, which GM refers to as a driver door module (DDM). At the same time, GM implemented a special coverage program to replace failed DDMs for vehicles registered outside of these states. ODI was not satisfied with GM's exclusion of non-salt belt vehicles and continued its investigation. On June 13, 2013, GM submitted a related recall notification (13V-248) to reclassify the initial special coverage program into a safety recall for vehicles that were not previously repaired under special coverage.The Office of Defects Investigation (ODI) opened Engineering Analysis EA12-004 on June 11, 2012 to further investigate allegations of DDM thermal incidents in model year (MY) 2006-2007 Chevrolet Trailblazer vehicles. Thermal incidents involve cases where fire-related events such as smoke and melt are present. ODI has received 170 reports alleging a thermal event occurred. Complainants stated that the DDM melted and in some cases produced odor and/or smoke. Fourteen of these incidents led to a fire where visible flames were reported or the damage extended significantly beyond the DDM. In addition to the 170 reports listed above, ODI received 63 reports alleging the DDM acted erratically or became inoperative. In response to ODI's Information Request (IR), GM provided 619 unique consumer complaints that related to the alleged problem. Seventy-seven of those reports led to a fire with flame, and 4 reported injuries of smoke inhalation and/or slight burns from contact with hot switches. GM also submitted 20,400 warranty claims for replacement of the DDM, most of which involved inoperative switches. The problem condition is caused by fluids, such as rain water, entering the driver's door module and subsequently causing corrosion that could result in an electrical short in the printed circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. However, the electrical short may also cause overheating that could melt components of the door module, producing odor, smoke or in some cases fire with flame. The circuit board was redesigned and GM implemented the new design into vehicle production on May 14, 2007. All failures cited above occurred in vehicles produced before this build date (i.e., with the original design DDM). GM also reported that all MY 2006-2007 GMT360/370 platform vehicles and MY 2005 SAAB 9-7x vehicles utilized the same DDM and therefore ODI expanded the subject population to include these vehicles.This investigation is closed on the basis of GM's announcement of safety recalls 12V-406 and 13V-248. The ODI complaints cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID, see the attached list for ODI numbers.
Electrical System
On August 15, 2012 General Motors (GM) announced a regional recall action (12V-406) involving model year (MY) 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, Isuzu Ascender and MY2005-2007 SAAB 9-7x vehicles originally sold or currently registered in the salt belt states of Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. The recall remedy requires the inspection and repair or replacement of the master power window switch, which GM refers to as a driver door module (DDM). At the same time, GM implemented a special coverage program to replace failed DDMs for vehicles registered outside of these states. ODI was not satisfied with GM's exclusion of non-salt belt vehicles and continued its investigation. On June 13, 2013, GM submitted a related recall notification (13V-248) to reclassify the initial special coverage program into a safety recall for vehicles that were not previously repaired under special coverage.The Office of Defects Investigation (ODI) opened Engineering Analysis EA12-004 on June 11, 2012 to further investigate allegations of DDM thermal incidents in model year (MY) 2006-2007 Chevrolet Trailblazer vehicles. Thermal incidents involve cases where fire-related events such as smoke and melt are present. ODI has received 170 reports alleging a thermal event occurred. Complainants stated that the DDM melted and in some cases produced odor and/or smoke. Fourteen of these incidents led to a fire where visible flames were reported or the damage extended significantly beyond the DDM. In addition to the 170 reports listed above, ODI received 63 reports alleging the DDM acted erratically or became inoperative. In response to ODI's Information Request (IR), GM provided 619 unique consumer complaints that related to the alleged problem. Seventy-seven of those reports led to a fire with flame, and 4 reported injuries of smoke inhalation and/or slight burns from contact with hot switches. GM also submitted 20,400 warranty claims for replacement of the DDM, most of which involved inoperative switches. The problem condition is caused by fluids, such as rain water, entering the driver's door module and subsequently causing corrosion that could result in an electrical short in the printed circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. However, the electrical short may also cause overheating that could melt components of the door module, producing odor, smoke or in some cases fire with flame. The circuit board was redesigned and GM implemented the new design into vehicle production on May 14, 2007. All failures cited above occurred in vehicles produced before this build date (i.e., with the original design DDM). GM also reported that all MY 2006-2007 GMT360/370 platform vehicles and MY 2005 SAAB 9-7x vehicles utilized the same DDM and therefore ODI expanded the subject population to include these vehicles.This investigation is closed on the basis of GM's announcement of safety recalls 12V-406 and 13V-248. The ODI complaints cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID, see the attached list for ODI numbers.
Visibility:power Window Devices And Controls
On August 15, 2012 General Motors (GM) announced a regional recall action (12V-406) involving model year (MY) 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, Isuzu Ascender and MY2005-2007 SAAB 9-7x vehicles originally sold or currently registered in the salt belt states of Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. The recall remedy requires the inspection and repair or replacement of the master power window switch, which GM refers to as a driver door module (DDM). At the same time, GM implemented a special coverage program to replace failed DDMs for vehicles registered outside of these states. ODI was not satisfied with GM's exclusion of non-salt belt vehicles and continued its investigation. On June 13, 2013, GM submitted a related recall notification (13V-248) to reclassify the initial special coverage program into a safety recall for vehicles that were not previously repaired under special coverage.The Office of Defects Investigation (ODI) opened Engineering Analysis EA12-004 on June 11, 2012 to further investigate allegations of DDM thermal incidents in model year (MY) 2006-2007 Chevrolet Trailblazer vehicles. Thermal incidents involve cases where fire-related events such as smoke and melt are present. ODI has received 170 reports alleging a thermal event occurred. Complainants stated that the DDM melted and in some cases produced odor and/or smoke. Fourteen of these incidents led to a fire where visible flames were reported or the damage extended significantly beyond the DDM. In addition to the 170 reports listed above, ODI received 63 reports alleging the DDM acted erratically or became inoperative. In response to ODI's Information Request (IR), GM provided 619 unique consumer complaints that related to the alleged problem. Seventy-seven of those reports led to a fire with flame, and 4 reported injuries of smoke inhalation and/or slight burns from contact with hot switches. GM also submitted 20,400 warranty claims for replacement of the DDM, most of which involved inoperative switches. The problem condition is caused by fluids, such as rain water, entering the driver's door module and subsequently causing corrosion that could result in an electrical short in the printed circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. However, the electrical short may also cause overheating that could melt components of the door module, producing odor, smoke or in some cases fire with flame. The circuit board was redesigned and GM implemented the new design into vehicle production on May 14, 2007. All failures cited above occurred in vehicles produced before this build date (i.e., with the original design DDM). GM also reported that all MY 2006-2007 GMT360/370 platform vehicles and MY 2005 SAAB 9-7x vehicles utilized the same DDM and therefore ODI expanded the subject population to include these vehicles.This investigation is closed on the basis of GM's announcement of safety recalls 12V-406 and 13V-248. The ODI complaints cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID, see the attached list for ODI numbers.
Visibility:power Window Devices And Controls
On August 15, 2012 General Motors (GM) announced a regional recall action (12V-406) involving model year (MY) 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, Isuzu Ascender and MY2005-2007 SAAB 9-7x vehicles originally sold or currently registered in the salt belt states of Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. The recall remedy requires the inspection and repair or replacement of the master power window switch, which GM refers to as a driver door module (DDM). At the same time, GM implemented a special coverage program to replace failed DDMs for vehicles registered outside of these states. ODI was not satisfied with GM's exclusion of non-salt belt vehicles and continued its investigation. On June 13, 2013, GM submitted a related recall notification (13V-248) to reclassify the initial special coverage program into a safety recall for vehicles that were not previously repaired under special coverage.The Office of Defects Investigation (ODI) opened Engineering Analysis EA12-004 on June 11, 2012 to further investigate allegations of DDM thermal incidents in model year (MY) 2006-2007 Chevrolet Trailblazer vehicles. Thermal incidents involve cases where fire-related events such as smoke and melt are present. ODI has received 170 reports alleging a thermal event occurred. Complainants stated that the DDM melted and in some cases produced odor and/or smoke. Fourteen of these incidents led to a fire where visible flames were reported or the damage extended significantly beyond the DDM. In addition to the 170 reports listed above, ODI received 63 reports alleging the DDM acted erratically or became inoperative. In response to ODI's Information Request (IR), GM provided 619 unique consumer complaints that related to the alleged problem. Seventy-seven of those reports led to a fire with flame, and 4 reported injuries of smoke inhalation and/or slight burns from contact with hot switches. GM also submitted 20,400 warranty claims for replacement of the DDM, most of which involved inoperative switches. The problem condition is caused by fluids, such as rain water, entering the driver's door module and subsequently causing corrosion that could result in an electrical short in the printed circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. However, the electrical short may also cause overheating that could melt components of the door module, producing odor, smoke or in some cases fire with flame. The circuit board was redesigned and GM implemented the new design into vehicle production on May 14, 2007. All failures cited above occurred in vehicles produced before this build date (i.e., with the original design DDM). GM also reported that all MY 2006-2007 GMT360/370 platform vehicles and MY 2005 SAAB 9-7x vehicles utilized the same DDM and therefore ODI expanded the subject population to include these vehicles.This investigation is closed on the basis of GM's announcement of safety recalls 12V-406 and 13V-248. The ODI complaints cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID, see the attached list for ODI numbers.
PE12003 · Driver's Master Power Window Switch
Opened Feb 9, 2012 · Closed Jun 11, 2012
Status: closed (inferred from source dates) · Electrical System; Visibility:power Window Devices And Controls
The Office of Defects Investigation (ODI) opened this investigation on February 9, 2012 in response to complaints alleging driver door module melting and/or burning in MY 2006-2007 Chevrolet Trailblazers. In response to ODI's Information Request letter, General Motors presented 167 reports and 698 warranty claims that related to the alleged problem. ODI has received a total of 83 complaints, 66 alleging the door module had melted or burned, and the remaining 17 stating that the window switches acted erratically or were inoperative. Twenty-eight of the reports received have led to driver door fires, some of which allege the vehicle was keyed off and unattended. Based on the agency's current analysis, ODI has upgraded its investigation to an Engineering Analysis (EA12-004) to determine whether the subject vehicles contain a defect that presents an unreasonable risk to safety.The vehicle models and production dates of affected vehicles will be evaluated, particularly other GMT360 vehicles. The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10247838, 10260600, 10274337, 10275626, 10284010, 10396958, 10406203, 10409023, 10414691, 10417938, 10423865, 10426281, 10434446, 10445657, 10447754, 10447757, 10447770, 10447788, 10447813, 10447831, 10447865, 10447880, 10447892, 10447938, 10447994, 10447996, 10447997, 10448028, 10448086, 10448138, 10448176, 10448201, 10448337, 10448455, 10448464, 10448478, 10448540, 10448900, 10448941, 10449150, 10449166, 10449169, 10449236, 10449722, 10450055, 10450202, 10450284, 10451584, 10451878, 10451918, 10452197, 10452301, 10452586, 10452743, 10452895, 10453161, 10453227, 10453261, 10453578, 10453746, 10453951, 10454196, 10454211, 10454539, 10454673, 10455122, 10455150, 10455279, 10455469, 10456285, 10456529, 10457116, 10457644, 10457811, 10458224, 10458485, 10458599, 10458743, 10458846, 10460062, 10460141, 10460732, 10460843
Additional source detail variants (2)
Electrical System
The Office of Defects Investigation (ODI) opened this investigation on February 9, 2012 in response to complaints alleging driver door module melting and/or burning in MY 2006-2007 Chevrolet Trailblazers. In response to ODI's Information Request letter, General Motors presented 167 reports and 698 warranty claims that related to the alleged problem. ODI has received a total of 83 complaints, 66 alleging the door module had melted or burned, and the remaining 17 stating that the window switches acted erratically or were inoperative. Twenty-eight of the reports received have led to driver door fires, some of which allege the vehicle was keyed off and unattended. Based on the agency's current analysis, ODI has upgraded its investigation to an Engineering Analysis (EA12-004) to determine whether the subject vehicles contain a defect that presents an unreasonable risk to safety.The vehicle models and production dates of affected vehicles will be evaluated, particularly other GMT360 vehicles. The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10247838, 10260600, 10274337, 10275626, 10284010, 10396958, 10406203, 10409023, 10414691, 10417938, 10423865, 10426281, 10434446, 10445657, 10447754, 10447757, 10447770, 10447788, 10447813, 10447831, 10447865, 10447880, 10447892, 10447938, 10447994, 10447996, 10447997, 10448028, 10448086, 10448138, 10448176, 10448201, 10448337, 10448455, 10448464, 10448478, 10448540, 10448900, 10448941, 10449150, 10449166, 10449169, 10449236, 10449722, 10450055, 10450202, 10450284, 10451584, 10451878, 10451918, 10452197, 10452301, 10452586, 10452743, 10452895, 10453161, 10453227, 10453261, 10453578, 10453746, 10453951, 10454196, 10454211, 10454539, 10454673, 10455122, 10455150, 10455279, 10455469, 10456285, 10456529, 10457116, 10457644, 10457811, 10458224, 10458485, 10458599, 10458743, 10458846, 10460062, 10460141, 10460732, 10460843
Visibility:power Window Devices And Controls
The Office of Defects Investigation (ODI) opened this investigation on February 9, 2012 in response to complaints alleging driver door module melting and/or burning in MY 2006-2007 Chevrolet Trailblazers. In response to ODI's Information Request letter, General Motors presented 167 reports and 698 warranty claims that related to the alleged problem. ODI has received a total of 83 complaints, 66 alleging the door module had melted or burned, and the remaining 17 stating that the window switches acted erratically or were inoperative. Twenty-eight of the reports received have led to driver door fires, some of which allege the vehicle was keyed off and unattended. Based on the agency's current analysis, ODI has upgraded its investigation to an Engineering Analysis (EA12-004) to determine whether the subject vehicles contain a defect that presents an unreasonable risk to safety.The vehicle models and production dates of affected vehicles will be evaluated, particularly other GMT360 vehicles. The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10247838, 10260600, 10274337, 10275626, 10284010, 10396958, 10406203, 10409023, 10414691, 10417938, 10423865, 10426281, 10434446, 10445657, 10447754, 10447757, 10447770, 10447788, 10447813, 10447831, 10447865, 10447880, 10447892, 10447938, 10447994, 10447996, 10447997, 10448028, 10448086, 10448138, 10448176, 10448201, 10448337, 10448455, 10448464, 10448478, 10448540, 10448900, 10448941, 10449150, 10449166, 10449169, 10449236, 10449722, 10450055, 10450202, 10450284, 10451584, 10451878, 10451918, 10452197, 10452301, 10452586, 10452743, 10452895, 10453161, 10453227, 10453261, 10453578, 10453746, 10453951, 10454196, 10454211, 10454539, 10454673, 10455122, 10455150, 10455279, 10455469, 10456285, 10456529, 10457116, 10457644, 10457811, 10458224, 10458485, 10458599, 10458743, 10458846, 10460062, 10460141, 10460732, 10460843
DP10001 · Fuel Level Gauge System Failure
Opened Jan 7, 2010 · Closed May 23, 2011
Status: closed (inferred from source dates) · Fuel System, Other; Fuel System, Other:storage:fuel Gauge System
The Office of Defects Investigation has received 668 complaints alleging inaccurate fuel gauge reading while driving in model year 2005-07 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, and Saab 9-7x vehicles.Of the 668 complaints, 58 incidents were alleged to result in a vehicle stall.Of the 58 stalling incidents, 43 complaints reported stalling because the fuel level reading indicated more fuel availability than what is actually in the fuel tank. One complaint alleged a vehicle crash after the vehicle stalled while exiting the interstate, became disabled, and was struck from behind.Summarily, the complaints show an apparent increasing trend, with most complaints received within the past year.A Preliminary Evaluation has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.
Additional source detail variants (2)
Fuel System, Other
The Office of Defects Investigation has received 668 complaints alleging inaccurate fuel gauge reading while driving in model year 2005-07 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, and Saab 9-7x vehicles.Of the 668 complaints, 58 incidents were alleged to result in a vehicle stall.Of the 58 stalling incidents, 43 complaints reported stalling because the fuel level reading indicated more fuel availability than what is actually in the fuel tank. One complaint alleged a vehicle crash after the vehicle stalled while exiting the interstate, became disabled, and was struck from behind.Summarily, the complaints show an apparent increasing trend, with most complaints received within the past year.A Preliminary Evaluation has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.
Fuel System, Other:storage:fuel Gauge System
The Office of Defects Investigation has received 668 complaints alleging inaccurate fuel gauge reading while driving in model year 2005-07 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, and Saab 9-7x vehicles.Of the 668 complaints, 58 incidents were alleged to result in a vehicle stall.Of the 58 stalling incidents, 43 complaints reported stalling because the fuel level reading indicated more fuel availability than what is actually in the fuel tank. One complaint alleged a vehicle crash after the vehicle stalled while exiting the interstate, became disabled, and was struck from behind.Summarily, the complaints show an apparent increasing trend, with most complaints received within the past year.A Preliminary Evaluation has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.
An investigation is not a finding of a defect, and closure does not prove a vehicle is problem-free.
Illustration