NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
56 reportsClear category filter71,000 miles · Jun 12, 2017
Air BagsStructure
TL* THE CONTACT OWNS A 2013 CHEVROLET TAHOE. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED ALONG THE PASSENGER SIDE FRONTAL AIR BAG HOUSING. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF THE VEHICLE IN THE EVENT OF A CRASH NECESSITATING THE DEPLOYMENT OF THE AIR BAG. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. T…
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TL* THE CONTACT OWNS A 2013 CHEVROLET TAHOE. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED ALONG THE PASSENGER SIDE FRONTAL AIR BAG HOUSING. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF THE VEHICLE IN THE EVENT OF A CRASH NECESSITATING THE DEPLOYMENT OF THE AIR BAG. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
NHTSA ODI #10994493
76,000 miles · Jun 7, 2017
Air BagsStructure
CRACKED DASH BY PASSENGER AIR BAG NOT LONG AFTER I PURCHASED THE VEHICLE I WOKE UP GOT INTO MY TAHOE AND SAW A CRACK.
NHTSA ODI #10993712
40,000 miles · Mar 29, 2017
Structure
CRACKED DASHBOARD. THIS STARTED AS A SMALL PROBLEM A YEAR AGO WHEN I TOOK IT TO THE DEALER AND WAS TOLD IT WAS NOT COVERED UNDER WARRANTY AND I WOULD HAVE TO PAY $1600 TO GET IT REPLACED. THE FOUR CRACKS CONTINUE TO GET BIGGER AND NEITHER THE DEALERSHIP NOR MANUFACTURER WILL RECOGNIZE IT FOR ANYTHING MORE THAN COSMETIC DAMAGE …
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CRACKED DASHBOARD. THIS STARTED AS A SMALL PROBLEM A YEAR AGO WHEN I TOOK IT TO THE DEALER AND WAS TOLD IT WAS NOT COVERED UNDER WARRANTY AND I WOULD HAVE TO PAY $1600 TO GET IT REPLACED. THE FOUR CRACKS CONTINUE TO GET BIGGER AND NEITHER THE DEALERSHIP NOR MANUFACTURER WILL RECOGNIZE IT FOR ANYTHING MORE THAN COSMETIC DAMAGE I NEED TO FIX EVEN THOUGH I DID NOTHING TO CAUSE THIS DAMAGE. I CAN HEAR THE CRACK CONTINUE TO GET BIGGER BOTH WHEN IT'S PARKED IN THE DRIVEWAY AND DRIVING DOWN THE ROAD IN ALL CONDITIONS.
NHTSA ODI #10969324
78,000 miles · Mar 17, 2017
Structure
TL* THE CONTACT OWNS A 2013 CHEVROLET TAHOE. THE CONTACT OBSERVED A FRACTURE IN THE DASHBOARD LEADING TO THE STEERING WHEEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
NHTSA ODI #10966474
Mileage unknown · Jan 20, 2017
StructureVisibility/wiper
TL* THE CONTACT OWNS A 2013 CHEVROLET TAHOE. IN INCLEMENT WEATHER, WATER ENTERED FROM THE REAR DOORS AND LEAKED INTO THE REAR DOOR PANELING. AS THE FAILURE PROGRESSED, THE CONTACT HEARD AN ABNORMAL NOISE OF WATER MOVING AROUND WITHIN THE REAR DOOR PANELING. MULTIPLE DEALERS WERE NOTIFIED. THE DEALER INDICATED THAT THE FAILURE WA…
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TL* THE CONTACT OWNS A 2013 CHEVROLET TAHOE. IN INCLEMENT WEATHER, WATER ENTERED FROM THE REAR DOORS AND LEAKED INTO THE REAR DOOR PANELING. AS THE FAILURE PROGRESSED, THE CONTACT HEARD AN ABNORMAL NOISE OF WATER MOVING AROUND WITHIN THE REAR DOOR PANELING. MULTIPLE DEALERS WERE NOTIFIED. THE DEALER INDICATED THAT THE FAILURE WAS A KNOWN ISSUE, BUT THE MANUFACTURER HAD NOT ISSUED A RECALL TO PROVIDE A SOLUTION. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING FOR A SOLUTION. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
NHTSA ODI #10946787
15,000 miles · Jan 13, 2017
Air BagsStructure
TL* THE CONTACT OWNS A 2013 CHEVROLET TAHOE. THE CONTACT STATED THAT THE DASHBOARD FRACTURED ABOVE THE FRONT PASSENGER AIR BAG HOUSING. THE CONTACT WAS CONCERNED THAT THERE WAS A DANGER IN THE EVENT THAT THE AIR BAGS WERE TO DEPLOY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROX…
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TL* THE CONTACT OWNS A 2013 CHEVROLET TAHOE. THE CONTACT STATED THAT THE DASHBOARD FRACTURED ABOVE THE FRONT PASSENGER AIR BAG HOUSING. THE CONTACT WAS CONCERNED THAT THERE WAS A DANGER IN THE EVENT THAT THE AIR BAGS WERE TO DEPLOY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
NHTSA ODI #10945023
Mileage unknown · Nov 28, 2016
Structure
THE DASHBOARD ON MY 2013 CHEVY TAHOE (53,000 MILES) HAS CRACKED NEAR THE PASSENGER AIRBAG.
NHTSA ODI #10928227
Mileage unknown · Oct 31, 2016
Structure
WE BOUGHT A 2013 CHEVY TAHOE IN JAN 2016 WITH JUST UNDER 30,000 MILES WITH CERTIFIED WARRANTY. MY DASH STARTED CRACKING AT THE DRIVER SIDE AND AT THE PASSENGER FRONT DASH AIRBAG, WE TOOK IT BACK TO FRANKLIN CHEVROLET IN STATESBORO, GA. WELL UNDER 48,000 MILES TO LET THEM KNOW WHAT IS GOING ON, THE SERVICE MANAGER [XXX] TOLD MY…
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WE BOUGHT A 2013 CHEVY TAHOE IN JAN 2016 WITH JUST UNDER 30,000 MILES WITH CERTIFIED WARRANTY. MY DASH STARTED CRACKING AT THE DRIVER SIDE AND AT THE PASSENGER FRONT DASH AIRBAG, WE TOOK IT BACK TO FRANKLIN CHEVROLET IN STATESBORO, GA. WELL UNDER 48,000 MILES TO LET THEM KNOW WHAT IS GOING ON, THE SERVICE MANAGER [XXX] TOLD MY HUSBAND THAT THE DASH WAS NOT COVERED UNDER THE WARRANTY AND DID NOT ASK TO LOOK AT IT TO SEE IF IT WAS SOMETHING THAT NEEDED TO BE ADDRESSED. I HAVE SEEN SEVERAL CASES ON THESE ISSUE, I'D LIKE TO HAVE THE PROBLEM TAKEN CARE OF BEFORE IT CRACKS MORE AND THE AIRBAG START HAVING ISSUES SINCE IT'S CRACKING AT THE DASH WHERE THE AIRBAG IS AT, IT'S MAKING NOISES EVERY TIME I DRIVE DOWN THE ROAD AND PRETTY SURE IT'S ONLY GOING TO GET WORSE OVER TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10920193
80,000 miles · Oct 27, 2016
Structure
THE DASH CRACKED.
NHTSA ODI #10919726
Mileage unknown · Oct 10, 2016
Structure
I STARTED NOTICING A SMALL CRACK IN THE DASHBOARD AND NOW I HAVE LARGER GASHES AND ONE VERY CONCERNING NEXT TO AIRBAG IN FRONT OF PASSENGER SIDE.
NHTSA ODI #10915038
Official recalls
4Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Oct 1, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
Consequence & remedy
Consequence: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number for this recall is 14515.
Jan 2, 2013
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence & remedy
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Additional source detail variants (2)
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Steering:column LOCKING:ANTI-THEFT Device
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗