NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
52 reportsClear category filter140,000 miles · Jul 29, 2016
Electrical SystemLatches/locks/linkagesStructure
TL* THE CONTACT OWNS A 2009 CHEVROLET TAHOE. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED IN FOUR PLACES AND THE ENGINE COMPARTMENT WAS EXPOSED. IN ADDITION, THE DOOR LOCK ACTUATORS FAILED ON ALL FOUR DOORS AND THE RUNNING BOARDS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIE…
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TL* THE CONTACT OWNS A 2009 CHEVROLET TAHOE. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED IN FOUR PLACES AND THE ENGINE COMPARTMENT WAS EXPOSED. IN ADDITION, THE DOOR LOCK ACTUATORS FAILED ON ALL FOUR DOORS AND THE RUNNING BOARDS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
NHTSA ODI #10891600
89,000 miles · Jul 6, 2016
Structure
THERE IS A CRACK IN THE AIRBAG AREA OF THE DASHBOARD. I REPORTED THIS TO GM IN MARCH 2016 AND THEY REFUSE TO CORRECT THE ISSUE. TODAY, THERE IS A NEW CRACK ON THE DASHBOARD NEAR THE DRIVERS SIDE NOW. THIS IS A KNOWN ISSUE WITH THESE CARS. THE SAME THING HAPPENED TO MY 2007 CHEVY AVALANCHE, AND IN 2010, GM REPLACED IT WITHOUT AN…
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THERE IS A CRACK IN THE AIRBAG AREA OF THE DASHBOARD. I REPORTED THIS TO GM IN MARCH 2016 AND THEY REFUSE TO CORRECT THE ISSUE. TODAY, THERE IS A NEW CRACK ON THE DASHBOARD NEAR THE DRIVERS SIDE NOW. THIS IS A KNOWN ISSUE WITH THESE CARS. THE SAME THING HAPPENED TO MY 2007 CHEVY AVALANCHE, AND IN 2010, GM REPLACED IT WITHOUT ANY ISSUES. NOW WITH THE TAHOE, THEY REFUSE. THE VEHICLE IS PARKED UNDER A GARAGE AWNING AND WE NEVER USE ANYTHING BUT A DRY RAG TO CLEAN THE DASHBOARDS. THIS IS NO FAULT OF OURS, AND APPEARS TO BE A KNOWN ISSUE WITH CHEVY MANUFACTURING.
NHTSA ODI #10882978
68,000 miles · Apr 20, 2016
Structure
TL* THE CONTACT OWNS A 2009 CHEVROLET TAHOE. WHILE CLEANING THE VEHICLE, IT WAS DISCOVERED THAT THE DASHBOARD WAS CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000…
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TL* THE CONTACT OWNS A 2009 CHEVROLET TAHOE. WHILE CLEANING THE VEHICLE, IT WAS DISCOVERED THAT THE DASHBOARD WAS CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
NHTSA ODI #10860469
77,000 miles · Apr 14, 2016
Structure
DASH HAS CRACKED IN TWO PLACE. THE SAME THING HAS HAPPENED IN OUR 2011 CHEV. SILVERADO PICK UP.
NHTSA ODI #10855573
61,000 miles · Apr 4, 2016
Structure
DASH BOARD CRACK AROUND PASSENGER AIR BAG. LEFT INSIDE UPPER CORNER. VEHICLE WAS PARKED AT TIME IT HAPPENED. NO CHEMICAL HAVE BEEN USED ON DASH AND NO HEAVY OBJECTS HAVE EVER BEEN PLACED ON DASHBOARD. DASHBOARD HAS BECOME VERY UNSTABLE AROUND PASSENGER AIRBAG
NHTSA ODI #10853386
46,700 miles · Mar 23, 2016
Structure
TL* THE CONTACT OWNS A 2009 CHEVROLET TAHOE. THE CONTACT STATED THAT THERE WAS PREMATURE DETERIORATION ON THE INTERIOR DOOR HANDLES OF THE FRONT DRIVER AND PASSENGER SIDE DOORS. THE CONTACT STATED THAT THE HANDLES WERE FRAYING WITH SHARP EDGES. THE DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE TWO FRONT INTERIOR DOOR…
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TL* THE CONTACT OWNS A 2009 CHEVROLET TAHOE. THE CONTACT STATED THAT THERE WAS PREMATURE DETERIORATION ON THE INTERIOR DOOR HANDLES OF THE FRONT DRIVER AND PASSENGER SIDE DOORS. THE CONTACT STATED THAT THE HANDLES WERE FRAYING WITH SHARP EDGES. THE DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE TWO FRONT INTERIOR DOOR HANDLES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA10004 (LATCHES/LOCKS/LINKAGE, STRUCTURE). THE FAILURE MILEAGE WAS 46,700.
NHTSA ODI #10851220
Mileage unknown · Mar 16, 2016
Structure
DASHBOARD CRAKED FROM ONE END OF THE PASSENGER SIDE TO THE OTHER END OF THE DRIVERS SIDE. ITS BEING GOING ON OVER TIME, I CAN ONLY THINK IT HAPPENED WHEN IS STATIONARY. HOWEVER, IT MIGHT OF CRACKED WHEN DRIVING ASWELL.
NHTSA ODI #10850111
124,000 miles · Mar 13, 2016
Structure
I OWN A 2009 CHEVROLET TAHOE THAT THE DASH BOARD ALL OF A SUDDEN BEGAN SHOWING CRACKS, WITHIN A PEROID OF 3 MONTHS AFTER NOTICING, THESE CRACKS HAVE TRAVELED UP THE DASH BOARD ABOVE INSTRUMENT PANEL, AND AT PASSENGER SIDE AIR BAG COVER. EVENTUALLY THE DASH WILL FALL COMPLETELY IN. I AM CONCERNED THAT IF THE PASSENGER AIR BAG IS …
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I OWN A 2009 CHEVROLET TAHOE THAT THE DASH BOARD ALL OF A SUDDEN BEGAN SHOWING CRACKS, WITHIN A PEROID OF 3 MONTHS AFTER NOTICING, THESE CRACKS HAVE TRAVELED UP THE DASH BOARD ABOVE INSTRUMENT PANEL, AND AT PASSENGER SIDE AIR BAG COVER. EVENTUALLY THE DASH WILL FALL COMPLETELY IN. I AM CONCERNED THAT IF THE PASSENGER AIR BAG IS DEPLOYED, THE DASH IS SO BRITAL THAT FRAGMENTS OF THE DASH WILL CAUSE SEVERE CUTS, AND BODILY HARM WITH THE POSSIBILTY OF DEATH.
NHTSA ODI #10846344
89,000 miles · Mar 8, 2016
Air BagsStructure
MY 2009 CHEVROLET TAHOE HAS DEVELOPED NUMEROUS CRACKS IN THE DASHBOARD INCLUDING AROUND THE PASSENGER AIRBAG. MY BIGGEST CONCERN IS THAT IS I GET INTO AN ACCIDENT, ARE PIECES OF THE DASH GOING TO BE SHOT AT/INTO PASSENGER AND/OR DRIVER/ I HAVE TRIED TO GET GM/CHEVROLET TO REPLACE AND THEIR OPTION WAS FOR ME TO SPEND $800 TO REPL…
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MY 2009 CHEVROLET TAHOE HAS DEVELOPED NUMEROUS CRACKS IN THE DASHBOARD INCLUDING AROUND THE PASSENGER AIRBAG. MY BIGGEST CONCERN IS THAT IS I GET INTO AN ACCIDENT, ARE PIECES OF THE DASH GOING TO BE SHOT AT/INTO PASSENGER AND/OR DRIVER/ I HAVE TRIED TO GET GM/CHEVROLET TO REPLACE AND THEIR OPTION WAS FOR ME TO SPEND $800 TO REPLACE THEIR DASHBOARD THAT HAS MATERIAL DEFECTS. THAT DOES NOT SEEM ACCEPTABLE AND I AM SURE IS NOT PRACTICAL CONSIDERING I HAVE READ THERE ARE THOUSANDS OF PEOPLE WITH THE SAME ISSUE. CAN THE NHTSA HELP?
NHTSA ODI #10845530
110,000 miles · Feb 12, 2016
Structure
TL* THE CONTACT OWNS A 2009 CHEVROLET TAHOE. THE CONTACT STATED THAT THE DASHBOARD HAD SEVERE FRACTURES ON THE FRONT PASSENGER SIDE AIR BAG AREA. THE FRACTURE EXTENDED AND CAUSED THE DASHBOARD TO SEPARATE FROM THE BASE, EXPOSING THE FRONT PASSENGER SIDE AIR BAG. THE MANUFACTURER STATED THAT THE DASHBOARD FAILURE WAS NOT RECALLED…
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TL* THE CONTACT OWNS A 2009 CHEVROLET TAHOE. THE CONTACT STATED THAT THE DASHBOARD HAD SEVERE FRACTURES ON THE FRONT PASSENGER SIDE AIR BAG AREA. THE FRACTURE EXTENDED AND CAUSED THE DASHBOARD TO SEPARATE FROM THE BASE, EXPOSING THE FRONT PASSENGER SIDE AIR BAG. THE MANUFACTURER STATED THAT THE DASHBOARD FAILURE WAS NOT RECALLED. THE DASHBOARD WAS NOT REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 04/14/16*LJ
NHTSA ODI #10825846
Official recalls
5Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 23, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on September 20, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328780.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
May 6, 2009
GM IS RECALLING 27,188 MY 2009 CADILLAC ESCALADE, ESCALADE HYBRID, ESCALADE ESV, AND ESCALADE EXT; CHEVROLET AVALANCHE, SUBURBAN, TAHOE, TAHOE HYBRID, AND COLORADO; AND GMC YUKON, YUKON HYBRID, YUKON XL, AND CANYON VEHICLES. THE FUEL SYSTEM CONTROL MODULES MAY HAVE A CONDITION IN WHICH AN ADHESIVE SEPARATION OF THE ROOM TEMPERATURE VULCANIZING (RTV) SEAL BETWEEN THE SEAL AND THE HOUSING MAY ALLOW WATER TO SEEP INTO THE MODULE.
Consequence & remedy
Consequence: WATER IN THE MODULE COULD CAUSE A SHORT OR OPEN CIRCUIT, ILLUMINATION OF THE SERVICE ENGINE SOON LAMP, SETTING OF DIAGNOSTIC TROUBLE CODES OR THE ENGINE MAY BE HARD TO START, MAY NOT START OR MAY STALL INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL A NEW FUEL SYSTEM CONTROL MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 18, 2009. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438 AND GMC AT 1-866-996-9463 OR AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗