2020 Chevrolet Suburban

The contact owns a 2020 Chevrolet Suburban. The contact stated while driving 25 MPH and depressing the accelerator pedal, the vehicle started shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was then taken to the dealer, where it was diagnosed and determined that the camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 95,000.

Our engine went at 100,800 miles, costing us $15k in June 2025. Then our transmission went 3 months later, now costing us another $7k. GM is offering very little financial assistance. It's quite inconvenient that these major mechanical issues occur right after factory warranty. It is at a dealer getting fixed, again, but how can this be ok with GM to see their product be such a failure for consumers? Recall or not, this has left a horrible taste in our mouth for GM/Chevy vehicles. We will no longer trust the longevity of their vehicles and will educate others to be weary on purchasing vehicles. We can understand mechanical failures over time, but not to this extent, and we're very disappointed in the customer service and available assistance for someone that just spent nearly $23k on a vehicle that's less than 5 years old.

Driving through residential area and noticed loud noise from under hood. Went to pull out onto state highway and wasn’t able to get up to speed almost causing an accident because I could not accelerate. Had to maintain speed at or below 40mph. Brought vehicle to dealership and they confirmed that the transmission was shot. Also went to a local transmission repair shop and he stated that he sees 1-2 of this same transmission weekly. That 2016-2020 Chevrolet transmissions are no good and that Chevrolet knows this. This is a $7000 repair on a vehicle that just hit 100,000 miles. Vehicle has always been well maintained. Just wondering how GM doesn’t have a recall on this particular transmission if there are so many reported problems with it. I was fortunate to be able to pull off of the highway and take back roads to get to the dealership. There was no slipping, no warning signs whatsoever. It just made the loud noise and then boom. Done.

SEVERE TRANSMISSION SHUDDER. LAST MONTH HAD TAKEN MY 2020 CHEVROLET SUBURBAN TO THE WEST CHEVROLET DEALER LOCATED IN ALCOA, TENNESSEE. I WAS ADVISED BY A TECH THAT THE VEHICLE NEEDED A NEW TORQUE CONVERTER. I PAID 2,200.00 FOR THIS REPAIR. THIS REPAIRS DID NOT FIX THE ISSUE. AFTER PAYING MY BILL AND DRIVING THROUGH THE PARKING LOT, IT STARTED BACK IMMEDIATELY. THE TECHNICIAN ADVISED THEIR WAS NOTHING ELSE THEY COULD DO AFTER EXPRESSING HOW BIG OF A SAFETY CONCERN IT. SO I ATTEMPTED TO DRIVE IT HOME. AS I ENTEREDED INTO A BUSY 4 LANE HIGHWAY (ALCOA HIGHWAY) THE VEHICLE WOULD MOVE AND BEGAN SHUDDER VERY BAD, ALMOST CAUSING A CRASH. AFTER DOING LOTS OF RESEARCH, IT APPEARS I AM NOT THE ONLY ONE HAVING THIS ISSUE. I HAVE ALSO REACHED OUT TO SEVERAL NEWS MEADIA OUTLETS TO ASSURE THIS IS ADDRESSED TO PREVENT BY FAMILY GETTING HURT AND/OR KILLED DUE TO THE FAILURE OF THE 6L80 TRANSMISSION PROBLEMS. PLEASE TAKE INTO CONSIDERATIONS OF THE SERIOUNESS OF THIS ISSUE. THE VEHICLE NEEDS A NEW TRANSMISSION THAT I CAN NOT AFFORD. THE VEHICLE HAS NO CODES/WARNING DISPLAYED ON THE DASH WHICH PUTS MY FAMNILT AND I AT RISK WHEN DRIVING.

Odometer Fraud. The contact purchased a 2020 Chevrolet Suburban. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 88,000 and at the time of registration, it was discovered that the mileage was 252,000.

The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the dealer where the engine fell apart in the parking lot The vehicle has had other issues too. Currently the wire harness has failed. This has happened several times but the dealer has not figured out a repair. Each time it’s failed while driving causing power steering to fail while driving. I don’t not trust my teen drivers around the vehicle or to drive.

The technical service bulletin for the Service Safety Restraint System is for models 2021-2023. I have a 2020 Service Safety Restraint System error code this is appearing intermittently. Turning off and on. It's almost like a short somewhere. We are taking it in for servicing but I feel that the service bulletin should include the 2020 model as well.