NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
45 reportsClear category filterMileage unknown · Mar 3, 2026
Unknown Or Other
The dashboard in 2007-2014 gm trucks and subs break apart. These can shatter when in an accident. There is insufficient bracing and supports to keep the dashboards from cracking and coming apart in pieces. Only remedy is to replace the dashboard or get an aftermarket cap that may or may not hold during an accident. Especially wh…
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The dashboard in 2007-2014 gm trucks and subs break apart. These can shatter when in an accident. There is insufficient bracing and supports to keep the dashboards from cracking and coming apart in pieces. Only remedy is to replace the dashboard or get an aftermarket cap that may or may not hold during an accident. Especially when the airbags is deployed.
NHTSA ODI #11721627
Mileage unknown · Sep 30, 2024
Unknown Or Other
My Suburban's dashboard has a crack that extends now to the edge of the airbag compartment door, with a piece now missing and what appears to be something like an airbag visible. I am concerned the airbag will not deploy correctly if / when it is needed. I have called a certified Chevrolet dealer/ repair garage who said this is …
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My Suburban's dashboard has a crack that extends now to the edge of the airbag compartment door, with a piece now missing and what appears to be something like an airbag visible. I am concerned the airbag will not deploy correctly if / when it is needed. I have called a certified Chevrolet dealer/ repair garage who said this is not an issue listed under Chevrolet's recall, although I have seen numerous other customers express similar concerns and issues as mine. Thank you.
NHTSA ODI #11617338
Mileage unknown · Apr 25, 2024
Unknown Or Other
The vehicle has exterior side mirrors that fold in. Once folded in the driverside mirror can be powered back out, but the passager side does not. this makes it unsafe to change lanes and identify a vehicle in your blind spot. This malfunction has happen several times on this vehicle. Prior to this vehicle had another 2013 suburb…
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The vehicle has exterior side mirrors that fold in. Once folded in the driverside mirror can be powered back out, but the passager side does not. this makes it unsafe to change lanes and identify a vehicle in your blind spot. This malfunction has happen several times on this vehicle. Prior to this vehicle had another 2013 suburban that the same malfunction occurred on. What are the odds of the same malfunction occurring on two seperate vehicles. The vehicle is currently at a mechanic shop that I have asked to check this out. Without this mirror it is unsafe to drive on a multi-lane freeway where changing lanes is necessary.
NHTSA ODI #11585191
Mileage unknown · Aug 31, 2023
Unknown Or Other
On July 8th I went into Sheehy Honda to look at a Suburban that Miss [XXX] said she had on sale. When I arrive Ms [XXX] showed me the vehicle, after looking over the vehicle it was something hanging from the back part of the vehicle they looked at it they got the manager out there he said he was going to take care of it doing,…
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On July 8th I went into Sheehy Honda to look at a Suburban that Miss [XXX] said she had on sale. When I arrive Ms [XXX] showed me the vehicle, after looking over the vehicle it was something hanging from the back part of the vehicle they looked at it they got the manager out there he said he was going to take care of it doing, that time I went back into the building and try to see would I be able to purchase this vehicle and as the agreement started they say that I will have to put 4200 down after that the two guys went in the back I was still in the front with Miss [XXX] at her desk and the two gentlemen's came back and ask me do I have $500 more and I can get the vehicle and I told them if I was to give them 4,700 I want them to subtract it from asking price then Finance the balance from, $17,999 and I'll be financing only balance from that $17,999, because they told me the VIP was free for free oil change rotations and looking over your car and also I had warranty on the motor transmission and I want to say drive shaft but come to find out all these are add ones that they told me that was free. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11541877
Mileage unknown · Aug 17, 2023
Unknown Or Other
The Dash has cracked in several spots and makes loud vibrating noises and I’m worried with one crack being near air bag that air bag will not work correctly or dash will have projectile pieces that may impel into a person if the airbag deploys
NHTSA ODI #11539075
Mileage unknown · May 6, 2023
Air BagsUnknown Or Other
M y dash panel has had a small crack for years but the entire passenger air bag section lifted this morning. The dash panel is jagged and unsafe
NHTSA ODI #11520731
Mileage unknown · Apr 22, 2023
Air BagsUnknown Or Other
I took the vehicle in for the air bag recall repair, and was informed by both the dealership and Chevy that while the cost oof replacing the air bag itself was covered under the recall, any damage to the dash or other parts of the vehicle that must to be removed to replace the air bag would NOT be covered under the recall. This …
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I took the vehicle in for the air bag recall repair, and was informed by both the dealership and Chevy that while the cost oof replacing the air bag itself was covered under the recall, any damage to the dash or other parts of the vehicle that must to be removed to replace the air bag would NOT be covered under the recall. This policy is deplorable and immoral, and possibly illegal, but I confirmed with Chevy's corporate office that IS their current policy.
NHTSA ODI #11518458
Mileage unknown · Aug 18, 2021
Unknown Or Other
Hi My 2013 Chevy Suburban's Dash has a crack near the air bag.
NHTSA ODI #11429592
Mileage unknown · Mar 12, 2021
Unknown Or Other
MY 2013 CHEVROLET SUBURBAN HAS CRACKS IN THE DASHBOARD IN THE SAME SPOTS AS MANY OTHER PEOPLE I HAVE TALKED TO, NOT ONLY DOES THIS DIMINISH THE VALUE OF OUR VEHICLES THE CRACKS AROUND THE PASSENGER SIDE AIR BAG SEEM LIKE IT COULD BE A DANGER IF THE AIR BAG WERE TO DEPLOY POSSIBLY CAUSING PLASTIC SHRAPNEL TO BE EJECTED WITH EXT…
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MY 2013 CHEVROLET SUBURBAN HAS CRACKS IN THE DASHBOARD IN THE SAME SPOTS AS MANY OTHER PEOPLE I HAVE TALKED TO, NOT ONLY DOES THIS DIMINISH THE VALUE OF OUR VEHICLES THE CRACKS AROUND THE PASSENGER SIDE AIR BAG SEEM LIKE IT COULD BE A DANGER IF THE AIR BAG WERE TO DEPLOY POSSIBLY CAUSING PLASTIC SHRAPNEL TO BE EJECTED WITH EXTREME FORCE INJURING OR POSSIBLY KILLING SOMEONE ESPECIALLY CONSIDERING THE AIRBAGS ARE ALREADY UNDER A RECALL FOR THEIR ISSUES THEY (THE DASH ) SHOULD BE RECALLED
NHTSA ODI #11402690
80,000 miles · Nov 23, 2020
Air BagsUnknown Or Other
DASHBOARD CRACKING - STARTED RIGHT BY THE PASSENGER AIRBAG ON THE DASH. CONCERNED ABOUT IMPACT ON AIRBAG DEPLOYMENT.
NHTSA ODI #11375903
Official recalls
4Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Oct 1, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
Consequence & remedy
Consequence: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number for this recall is 14515.
Jan 2, 2013
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence & remedy
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Additional source detail variants (2)
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Steering:column LOCKING:ANTI-THEFT Device
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗