HAD MY TRUCK LOOKED AT BY ALL AMERICAN CHEVROLET IN 2014 AFTER I READ YOUR ARTICLE A COUPLE OF YEARS AGO, AND WHILE THEY SAID THE LINES LOOKED RUSTY UNDERNEATH THE TRUCK, THINGS LOOKED OK. THE GM EXEC [XXX] WAS ESTIMATING A $500 REPAIR COST, AND FIGURED IT WAS NO BIG DEAL WHEN I EVENTUALLY GOT TO THAT POINT. I ALSO READ THAT GM …
Read full complaint
HAD MY TRUCK LOOKED AT BY ALL AMERICAN CHEVROLET IN 2014 AFTER I READ YOUR ARTICLE A COUPLE OF YEARS AGO, AND WHILE THEY SAID THE LINES LOOKED RUSTY UNDERNEATH THE TRUCK, THINGS LOOKED OK. THE GM EXEC [XXX] WAS ESTIMATING A $500 REPAIR COST, AND FIGURED IT WAS NO BIG DEAL WHEN I EVENTUALLY GOT TO THAT POINT. I ALSO READ THAT GM SAID IF A PROBLEM OCCURRED I'D NOT LOSE BRAKING BECAUSE IT WAS A DOUBLE SYSTEM, AND THAT I WOULD ALSO GET AN INDICATION ON THE DASH OF A PROBLEM. SADLY OVER THE CHRISTMAS HOLIDAY 2016, I EXPERIENCED A TOTAL BRAKE LINE FAILURE, AND LUCKILY NO ONE WAS HURT. THE REPAIR WAS NOT THE $500 ESTIMATED BY GM IT WAS OVER $2,000. "..G.M. DOES NOT COMMENT ON OTHER AUTOMAKERS? RECALLS, [XXX], A SPOKESMAN FOR G.M., WROTE IN AN EMAIL. [XXX] GM ADDED THAT GENERAL MOTORS HAD DEVELOPED A PARTS KIT LAST YEAR FOR THE BRAKE LINES..." ?THESE ARE AVAILABLE THROUGH DEALERS AND THE AFTERMARKET,? HE SAID. ?BASED ON TIME STUDIES, THE REPAIR INCLUDING LABOR SHOULD COST ABOUT $500. WE CAN ONLY SUGGEST HOW MUCH LABOR TIME THE REPAIR SHOULD TAKE.? I ALSO RECEIVED NO WARNING ON THE DASH OF THE TRUCK WHEN THE LINES FAILED, AND THE FLUID WAS POURING ONTO THE ROAD, I COULD SEE A TRAIL OF IT BEHIND THE CAR. LUCKILY I HAD KEPT THE EMERGENCY BRAKE WELL MAINTAINED AND I DOWNSHIFTED THE TRUCK TO STOP AND HAD IT TOWED BY AAA TO THE SHOP. CAN WE TALK ABOUT THIS OR WHO AT GM SHOULD I SPEAK WITH? WHEN THE BRAKES FAILED I NEEDED TO GET THE TRUCK REPAIRED RIGHT AWAY AND THE COST WAS OVER $2200. [XXX] [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
NHTSA ODI #10940385
113,204 miles · Mar 25, 2015
EngineService Brakes
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 2500. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE BRAKES WOULD PULSATE AND INCREASE STOPPING DISTANCE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 07V521000 (ENGINE AND ENGINE COOLING) AND 05V379000 (SERVICE BRAKES, HYDRAULIC). T…
Read full complaint
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 2500. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE BRAKES WOULD PULSATE AND INCREASE STOPPING DISTANCE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 07V521000 (ENGINE AND ENGINE COOLING) AND 05V379000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO A DEALER, WHO REPLACED THE CRANK SHAFT SENSOR. THE VEHICLE WAS NOT REPAIRED FOR THE BRAKE FAILURE. THE FAILURE MILEAGE WAS 113,204. UPDATED 6/8/15*CN UPDATED 10/2/2017*CN
NHTSA ODI #10701706
162,282 miles · Jan 5, 2014
Service Brakes
WHILE DRIVING THE VEHICLE, THE BRAKE LINES ALONG THE FRAME RAIL UNDER THE DRIVER'S SIDE OF THE VEHICLE FAILED. THE LINES BURST AND A LOSS OF FLUID CAUSED THE BRAKE PEDAL TO GO TO THE FLOOR. DUE TO THE BRAKE FAILURE IT TOOK A CONSIDERABLE DISTANCE TO GET THE TRUCK STOPPED PROBABLY DUE TO A LOSS OF BRAKE PRESSURE. I WAS DRIVING…
Read full complaint
WHILE DRIVING THE VEHICLE, THE BRAKE LINES ALONG THE FRAME RAIL UNDER THE DRIVER'S SIDE OF THE VEHICLE FAILED. THE LINES BURST AND A LOSS OF FLUID CAUSED THE BRAKE PEDAL TO GO TO THE FLOOR. DUE TO THE BRAKE FAILURE IT TOOK A CONSIDERABLE DISTANCE TO GET THE TRUCK STOPPED PROBABLY DUE TO A LOSS OF BRAKE PRESSURE. I WAS DRIVING IN A RESIDENTIAL AREA AND LUCKILY WAS ABLE TO GET THE VEHICLE STOPPED BEFORE BEING INVOLVED IN A CRASH OR HITTING A PEDESTRIAN. THE VEHICLE WAS REPAIRED AT A LOCAL GM DEALERSHIP AT A COST OF APPROXIMATELY $4000. THAT'S RIGHT FOUR THOUSAND DOLLARS. *TR
NHTSA ODI #10558558
92,000 miles · Sep 10, 2013
Service Brakes
LAUNCHING BOAT AT THE RAMP WHEN BRAKE LINE RUPTURED AND I LOST ALL PEDAL. UNDER DRIVERS SIDE DOOR IN THE SAME SPOT AS MY 2005 2500 HD CHEVY. *TR
NHTSA ODI #10542896
Official recalls
0
No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA07013 · Trailer Hitch Receiver Failure
Opened Sep 14, 2007 · Closed Sep 12, 2008
Status: closed (inferred from source dates) · Trailer Hitches
COMPLAINT REPORTS ALLEGE POOR WELD QUALITY AND/OR BENDING OF THE SUBJECT VEHICLE ORIGINAL EQUIPMENT TRAILER HITCH RECEIVER.THE AGENCY'S INVESTIGATION INCLUDED ANALYSIS OF MANUFACTURER AND AGENCY INCIDENT REPORTS, REVIEW OF POLICE REPORTS, ANALYSIS OF THE AGENCY'S FATAL ANALYSIS REPORTING SYSTEM, A VEHICLE OWNER SURVEY, INSPECTION OF TOW VEHICLES/HITCHES AND ANALYSIS OF FAILED PARTS.INCIDENTS OF WELD FAILURE WERE RARE AND ASSOCIATED WITH VERY LOW-SPEED DRIVING (TURNING, BACKING AND SUDDEN STOPPING).INCIDENTS OF BENDING WERE ASSOCIATED WITH IMPROPER TRAILER HITCH ADJUSTMENT OR OVERLOADING. A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE DOCUMENT SEARCH FILE FOR ADDITION INFORMATION.
PE07025 · Trailer Hitch Receiver Failure
Opened May 14, 2007 · Closed Sep 14, 2007
Status: closed (inferred from source dates) · Trailer Hitches
GM PROVIDED ADDITIONAL DATA REGARDING ALLEGATIONS OF FAILURE OF THE TRAILER HITCH.ODI REVIEWED THAT AS WELL AS OTHER DATA PROVIDED BY PEER MANUFACTURERS.BASED ON OUR REVIEW, ODI FINDS THE NEED TO FURTHER INVESTIGATE THIS ISSUE.THIS PRELIMINARY EVALUATION IS UPGRADED TO AN ENGINEERING ANALYSIS (EA07-013) FOR FURTHER ASSESSMENT AND STUDY OF THIS ISSUE.
2002 Chevrolet Suburban 2500 Problems, Complaints & Recalls | Skip That Year