2024 Chevrolet Silverado 1500

The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that the instrument cluster, steering functions, camera, and seat were inoperable. The contact stated that the instrument cluster was blank. While driving, there was a message “Can not Remove or Delete while Driving”. The vehicle was taken to the local dealer where it was diagnosed and determined that the failure was due to the electronics, and a software update was needed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 300.

I was going 70 in the fast lane on [XXX] near birmingham, Al; when my 2024 Silverado lost propulsion, electrical and power steering. I was forced to move 3 lanes over to the emergency lane or wreck off to the left. When it lost propulsion i lost turn signals and power steering. They are going to attempt to fix it, but engines are on backorder. Regardless if it is fixed, the thing almost killed me. There's no way I'm going to be driving that thing. This issue was confirmed at the dealership and no warning lights came up on the screen prior to losing propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Since purchasing this truck 06/30/2024; during the 9100 miles driven, electrical issues such as check engine, EWS needs to be serviced, Forward Collision Service, Stereo screen freezing up, Tire Pressure stating air is needed but checked air pressure, it is where it should be, Right Signal Trailer service needed but not pulling a trailer. Three times after starting the truck it failed to go into reverse, stuck in neutral. Two of the three times it was able to reset after 10 minutes of shutting down the truck and restarting. Third time had to get the truck towed due to unable to reverse out of parking spot. When driving it seems as if the truck is stuck in 2nd gear while trying to accelerate, rough driving at times. When car turns off it makes knocking noise and sounds like it is trying to turn off electrically. Tailgate would open while driving even though shut and checked. Driver seat motor failing while trying to move the seat. Middle seat stays in upright locked position for days before it will release. Dealership is stating that valve body needs to be changed but will take up to 6-8 months due to backordered part, but no loaner car is available. Will have to be without a vehicle for the entire time. All is covered under warranty.

The 2024 silverado with 13.4 infotainment system is unpredictable and often looses paring with iphone during driving. This is a major distraction because then to reestablish pairing for directions from apple maps or google maps chevy tells me you need to stop your vehicle. Put it in park. Re-establish pairing, te-enter destination and have it car play. This is 10x more distracting that someone using their phone non hands free. Furthermore gor music it often defaults to sirrus radio and to get itvto am or fm tequires you to step through many buttons on the steering wheel or touch an extremely small button like 3/16” in diameter to change to either am or fm. Again, a huge distraction. My 2016 chevy cruz and 2017 silverado worked flawlessly with out distraction. I talk to many others who have simply given up on using it because its too dangerous to take your eyes off the road to change settings. Im a retires EE and software developer and this is terrible and NTHB should look into it and test drive one for a couple hundred miles. Been buying Chevys since my first car in 1976 and never been disappointed with any till now. GM customer Service on several occasions and local dealer has been no help

Vehicle has left me stranded multiple times, once over 2000 miles from home at only 26k miles on the vehicle with catastrophic engine emissions and electrical failures. Costing me thousands in lodging and months of my time. My vehicle has stalled multiple times on interstates and busy roads with no shoulders putting me and other drivers at risk.

I believe the GM 13.4 infotainment system, particularly the navigation system and the radio control exhibit a very bad driver distraction that could lead to wrecks. Specifically with much more traffic now a vast majority of people traveling beyond places they are familiar with rely on the bigger screens on new vehicles so they get a clearer picture of turns ahead. I have experienced multiple occasions where the Silverado infotainment/navigation system randomly unpairs itself from my iPhone and then I’m forced to handhold a phone for navigation which is illegal in my state. I’ve talked to others that have the same problem, the screen going blank and it unpairs whether wireless Bluetooth or USB connected to the proper port. Unacceptable for a $70,000 vehicle. Also GM apparently in an attempt to advertise Sirius radio and subscription plans displays what appear to be warning signs on the display thereby distracting a driver again. The only way to change out of the Sirrus default stations reliably is to push a very small software button smaller than a pencil eraser. Again you must take your eyes off the road for a couple seconds to perfectly align your finger with the active portion of the software button. I see no way to say default to say radio on startup. You can on the steering wheel toggle many pushes to get through factory presets but many of those presets take you back to the menus to order sirrus radio. My background is electrical engineering and IT systems. I’ve never seen a more complicated and unreliable sequences and I don’t believe GM fully tested it. There is no doubt in my mind it’s a serious distraction more so than just about any other distraction because it’s particularly annoying and then puts the driver in a bad mood. I understand Android phones work slightly better but the population of Apple phones is significant. I’ve spoken with GM customer service several times and Apple several times GM blames Apple Apple blames GM and Google/Android head unit

There is an electrical problem in this vehicle. You can be driving down the road with your high beams on, and they will start flashing. Or they will stop working altogether. Dashboard lights will go out until a restart of the vehicle. ( Speedometer or Tachometer.) The overhead light can just come on driving without you having touched it. The steering wheel controls will stop working. Until you restart the vehicle. The radio has gone out until restart. I have already had to have the transmission replaced in this truck at 24,000 miles. The dealership keeps telling me about these new issues. That unless they find a code. There isn’t a problem. This is not what I paid 62,000 dollars for. The dealer I bought it from is telling me that they will possibly do a buyback. Yet they keep telling me they will get back to me and they don’t. I called the woman who was supposed to call me back. She says she had a family emergency. Chevrolet needs to back their vehicles.

The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that after the vehicle was serviced at the local dealer for a manufacturer software update the vehicle's display console began to experience failures causing several safety features to become inoperable. Later, while driving in reverse the vehicle crashed into the pole. During the incident, the collision avoidance feature to alert the driver was not activated. The contact indicated that as the vehicle drove closer to the pole the driver's seat did not vibrate, the audible alarm was not active and the warning message was not displayed to alert the driver of an impending crash into the pole. During the crash, the contact experienced an injured back that did not require medical attention at the time. No police report was filed and the vehicle was driven from the scene. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 10,500.