1997 Chevrolet S10

WIPERS FAILED WITHOUT WARNING WHILE I WAS DRIVING ON THE INTERSTATE DURING HEAVY DOWNPOUR. MANAGED TO NAVIGATE VEHICLE TO THE SHOULDER OF ROAD WITH SEVERAL NEAR MISSES. DISCOVERED ON YOUR WEB SITE THAT A PROBLEM WITH WIPER CONTROL BOARD WAS IDENTIFIED IN 1997 S10'S. GM STATES THAT MY VIN FALLS OUTSIDE OF THE RECALL CLASS (SVC. REQ. #1-420719550) THUS MY TRUCK WAS NOT IDENTIFIED AS A PART OF THE RECALL AND WAS NOT REPAIRED BEFORE THIS INCIDENT. GM REFUSES TO CONSIDER MY VEHICLE AS PART OF THE RECALL, I WILL BE REQUIRED TO MAKE THIS CRITICAL REPAIR ON MY OWN. *NM

DT*: THE CONTACT STATED THE WINDSHIELD WIPERS WORK INTERMITTENTLY. THE WINDSHIELD WIPERS SOMETIMES STOP IN THE MIDDLE OF A RAIN STORM. THE PROBLEM HAS BEEN PRESENT FOR ABOUT TWO MONTHS. THE CONTACT FOUND RECALL 03V159000, CONCERNING THE WINDSHIELD WIPER WASHER ONLINE. THE MANUFACTURER WAS CONTACTED AND STATED THE VIN WAS NOT INCLUDED.

I OWN A 1997 CHEVY S10 AND MY WINDSHIELD WIPERS JUST STOP WORKING. I CALLED THE DEALERSHIP AND CORPORATE TO FIND OUT IF MY TRUCK FELL UNDER THE RECALL YOU HAVE ON YOUR SITE REGARDING THIS TRUCK AND THEY SAID NO. IT IS THE EXACT SAME PROBLEM REPORTED ON YOUR SITE BUT ACCORDING TO THEM ONLY A FEW OF THEIR VEHICLES HAD THIS PROBLEM AND MINE IS NOT ONE OF THEM. I AM HAVING IT REPAIRED AT MY OWN EXPENSE AND THE DESCRIPTION THE DEALER GAVE ME AS TO WHAT FAILED IS WORD FOR WORD ON THE RECALL BUT THEY SAY IT IS DIFFERENT. *JB

THE WINDSHIELD WIPERS IN MY CHEVROLET S-10 [XXX] ARE DEFECTIVE AND CHEVROLET REFUSES TO FIX THEM. THEY SAY NO ACTIVE RECALL IS IN EFFECT. DRIVING WITH NO WIPERS IS DANGEROUS AND CHEVROLET SAYS IT IS MY RESPONSIBILITY TO FIX THEM. BEING A CHEVROLET OWNER FOR MORE THAN TWENTY YEARS MAKES ME THINK TWICE ABOUT BUYING ANOTHER ONE, IF THIS IS HOW THEY TREAT THEIR CUSTOMERS. *JB UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I RECEIVED A LETTER FROM GM STATING THERE WAS A SAFETY ISSUE WITH THE WINDSHIELD WIPER MOTOR ON MY 1997 CHEVROLET S10 PICKUP. THE LETTER STATED THIS WAS NOT A RECALL AND THAT THE PART SHOULD BE REPLACED ONCE THE PROBLEM OCCURRED. I STARTED TO EXPERIENCE THE PROBLEM AFTER THE EXPIRATION DATE ON THE LETTER. I TOOK MY VEHICLE TO THE DEALERSHIP TO SEE IF THEY COULD HELP ME. I WAS INFORMED THAT THEY COULD NOT. THEY ADVISED THAT I SHOULD CONTACT GM. I CALLED GM ON MONDAY OCT 24, 2005 AND SPOKE TO JEFF KENLY AND WILL BLECHEL, BOTH OF WHICH WERE VERY RUDE AND UNCOOPERATIVE WITH ME. I ASKED ABOUT THE EXPIRATION DATE ON THE LETTER, AND HOW THAT DATE WAS CHOSEN AND WILL TOLD ME THAT THIS WAS A DECISION MADE BY GM AND THAT HE DID NOT HAVE TO REVEAL THAT INFORMATION TO ME. I DON'T UNDERSTAND HOW A DATE CAN BE PUT ON A KNOWN DEFECT IN THE VEHICLE. MONDAY MORNING, I WAS TRAVELING DOWN THE HIGHWAY DOING 65 MPH IN RUSH HOUR TRAFFIC WHEN MY WIPERS DECIDED TO STOP WORKING. THE RAIN WAS COMING DOWN PRETTY HARD AND IT WAS STILL DARK OUT. ALL OF A SUDDEN I COULDN'T SEE, I SLAMMED ON THE BREAKS AND TRIED TO GET OFF THE ROAD, I CAME VERY CLOSE TO CAUSING AN ACCIDENT WHICH COULD HAVE INJURED ME OR SOMEONE ELSE. I HAVE BEEN RESEARCHING THIS ON THE INTERNET AND LET ME JUST SAY; IT WAS NOT DIFFICULT AT ALL TO FIND ALL KINDS OF INFORMATION ABOUT THIS ISSUE. I FOUND DOCUMENTS FROM OTHER PEOPLE WHO HAVE HAD THIS SAME PROBLEM WITH GM VEHICLES. SOME HAVE HAD RECALLS WHILE OTHERS HAVE NOT. I DON''T UNDERSTAND HOW CAN THEY RECALL SOME, BUT NOT THE OTHERS? I UNDERSTAND THAT ON JULY 22, 2004 GM WAS FINED $1 MILLION TO SETTLE CHARGES THAT IT FAILED TO CONDUCT A TIMELY RECALL TO CORRECT A SAFETY DEFECT. THE PROBLEM INVOLVED WINDSHIELD WIPER FAILURE IN 581,344 TRAILBLAZERS, BRAVADAS, ENVOYS AND ISUZU ASCENDERS MANUFACTURED IN 2002 AND 2003. I JUST THOUGHT THAT YOU SHOULD KNOW THAT THIS IS A MUCH BIGGER PROBLEM THAN YOU MAY BE AWARE OF. I THINK THIS SHOULD BE LOOKED INTO FURTHER. *NM

DT: 1997 CHEVROLET S10. THE CONTACT STATED THE WINDSHIELD WIPERS WORK SOMETIMES, AND SOMETIMES DO NOT WORK. ALSO, THEY A WILL STICK. A RECALL WAS ISSUED, BUT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THIS HAPPENED SINCE PURCHASE OF VEHICLE ON MARCH 23, 2005. THE CONTACT THOUGHT IT WOULD GET BETTER SO THEY LET IT GO. THE WAS TAKEN TO THE DEALERSHIP, BUT THEY DID NOT FEEL THEY SHOULD PAY TO FIX IT.*AK

DT: THE VEHICLE WAS IN ACCIDENT WHERE IT HIT TREES. ON A RAINY DAY IN FEBRUARY AS VEHICLE WAS GOING ALONG AT OR BELOW 55 MPH. WINDSHIELD WIPERS FAILED AND DID NOT WORK. DRIVER WAS UNABLE TO SEE OUT OF THE VEHICLE. DRIVER SLAMMED ON THE BRAKES, VEHICLE HYDRO PLANED, AND DRIVER LOST CONTROL. CALLER UNSURE IF THE WINDSHIELD WIPERS HAD FAILED BEFORE. VEHICLE WAS REGULARLY MAINTAINED. UPON LEAVING THE ROAD AND UPON IMPACT DRIVER SUSTAINED FEET INJURIES. *AK

1997 CHEVROLET S10 EXPERIENCING PROBLEMS WITH WINDSHIELD WIPER MOTOR.***NO ANSWER REQUIRED***. *MR THE CONSUMER'S WIPERS FAILED PRIOR TO RECEIVING THE RECALL NOTICE. THE CONSUMER MADE AN APPOINTMENT TO HAVE THE WIPER REPAIRED BUT AFTER WAITING THE CONSUMER LEFT. THE VEHICLE WAS TAKEN BACK A SECOND TIME BUT THE WAIT WAS STILL LONG. THE CONSUMER REQUEST THAT THE PART BE SHIPPED TO HIM TO REPLACED OR HAVE THE DEALER REPLACE IT IN A REASONABLE AMOUNT OF TIME. *NM