NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
113 reports40,000 miles · Mar 8, 2011
Tires
I OWN A 2006 CHEVROLET MONTE CARLO, THE TIRE PRESSURE LOW SYSTEM MALFUNCTIONS WITHOUT ANY NOTICE, IF MY CAR WERE A IMPALA GM WOULD FIX IT BUT SINCE IT IS A DISCONTINUED MODEL THEY REFUSE TO DO ANYTHING. THERE IS A GREAT DEAL OF DISCUSSION ON THE NET ABOUT THIS ISSUE ALONG WITH REMOTE START/ LOCK PROBLEM FROM WHAT I UNDERSTAND TH…
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I OWN A 2006 CHEVROLET MONTE CARLO, THE TIRE PRESSURE LOW SYSTEM MALFUNCTIONS WITHOUT ANY NOTICE, IF MY CAR WERE A IMPALA GM WOULD FIX IT BUT SINCE IT IS A DISCONTINUED MODEL THEY REFUSE TO DO ANYTHING. THERE IS A GREAT DEAL OF DISCUSSION ON THE NET ABOUT THIS ISSUE ALONG WITH REMOTE START/ LOCK PROBLEM FROM WHAT I UNDERSTAND THAT IS A PROBLEM THEY DO NOT HONOR. *TR
NHTSA ODI #10386932
45,000 miles · Jan 14, 2011
Power Train
I HAVE A 2006 CHEVY MONTE CARLO SS WITH THE LS4 V8 ENGINE COUPLED TO THE 4T65HD TRANSMISSION. THE TRANSMISSION AI STARTING TO ACT UP, MISSING SHIFTS AND SLIPPING EVERY ONCE IN A WHILE. I UNDERSTAND THAT THERE ARE MANY OTHERS EXPERIENCING THE SAME THING. MY CAR ONLY HAS 45000 MILES ON IT AND IT HAS NOT BEEN ABUSED. *TR
NHTSA ODI #10376741
90,000 miles · Jan 8, 2011
Power Train
THE TRANSMISSION IN THE VEHICLE IS KNOW FOR CATASTROPHIC FAILURE IN SEVERAL INTERNAL PARTS. GM KNOWINGLY PUT A TRANSMISSION THAT WAS RATED FOR A V6 IN A CAR THAT PRODUCES MORE HORSEPOWER AND TORQUE THAN THE TRANSMISSION IS RATED TO USE. THE TORQUE CONVERTER, CLUTCH PACK, AND INPUT SHAFT ARE ALL KNOWN TO FAIL IN THESE TRANSMISS…
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THE TRANSMISSION IN THE VEHICLE IS KNOW FOR CATASTROPHIC FAILURE IN SEVERAL INTERNAL PARTS. GM KNOWINGLY PUT A TRANSMISSION THAT WAS RATED FOR A V6 IN A CAR THAT PRODUCES MORE HORSEPOWER AND TORQUE THAN THE TRANSMISSION IS RATED TO USE. THE TORQUE CONVERTER, CLUTCH PACK, AND INPUT SHAFT ARE ALL KNOWN TO FAIL IN THESE TRANSMISSIONS. I AM CURRENTLY EXPERIENCING SEVERAL SYMPTOMS THAT ARE LINKED TO THESE PARTS FAILURES. I AM GOING TO REPAIR THE TRANSMISSION VERY SOON DUE TO THE WEAK POINTS THAT GM FAILED TO RECOGNIZE EARLY ON IN THE DEVELOPMENT PHASES OF THE VEHICLE. THE TRANSMISSION OFTEN SLIPS AND GIVES HARD SHIFTS UNDER NORMAL DRIVING CONDITIONS. *LN
NHTSA ODI #10375210
95,000 miles · Jan 7, 2011
Power Train
2006 MONTE CARLO SS - 4T65E-HD TRANSMISSION FAILURE... SLIPPING... SHUDDERING/SHAKING THE WHOLE FRONT END WHEN SHIFTING... LUNGES/SLAMS INTO GEAR... HAD TO GET TRANSMISSION REPLACED! THERE ARE OVER 100 OTHER PEOPLE I KNOW IN ONLINE CAR FORUMS WITH THE SAME PROBLEM WITH THIS TRANSMISSION IN THEIR MONTE CARLOS, IMPALAS, AND GXP…
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2006 MONTE CARLO SS - 4T65E-HD TRANSMISSION FAILURE... SLIPPING... SHUDDERING/SHAKING THE WHOLE FRONT END WHEN SHIFTING... LUNGES/SLAMS INTO GEAR... HAD TO GET TRANSMISSION REPLACED! THERE ARE OVER 100 OTHER PEOPLE I KNOW IN ONLINE CAR FORUMS WITH THE SAME PROBLEM WITH THIS TRANSMISSION IN THEIR MONTE CARLOS, IMPALAS, AND GXP'S. STARTING ANYWHERE FROM 20,000 MILES TO 90,000 MILES... AND SOME ARE ON THEIR 2ND OR 3RD REPLACEMENT TRANSMISSION ALREADY!! *TR
NHTSA ODI #10375108
Mileage unknown · Dec 15, 2010
Engine And Engine CoolingVisibility
THE HEAT IN MY 2006 CHEVY MONTE CARLO ONLY GETS HOT WHEN THE VEHICLE IS IN MOTION. IT BLOWS COLD AT IDLE DESPITE HAVING IT TURNED TO SETTINGS FOR HEAT. *TR
NHTSA ODI #10370816
94,314 miles · Nov 25, 2010
Engine And Engine CoolingSeatsTraction Control System
WHILE DRIVING MY 20065 CHEVY MONTE CARLO THE OTHER DAY AT HIGH WAY SPEED MY TRACTION CONTROL LIGHT CAME ON THE CAR DID A HARD JERK CAUSING ME TO JERK BACK BREAKING DRIVERS SEAT HAD TO TIE DOWN WITH ROPE TO GET IT HOME..AND THE ENGINE HAS LOST ITS POWER...WHAT IS GM DOING ABOUT THIS SAFETY ISSUE....AND WILL GM FIX THIS BEFORE S…
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WHILE DRIVING MY 20065 CHEVY MONTE CARLO THE OTHER DAY AT HIGH WAY SPEED MY TRACTION CONTROL LIGHT CAME ON THE CAR DID A HARD JERK CAUSING ME TO JERK BACK BREAKING DRIVERS SEAT HAD TO TIE DOWN WITH ROPE TO GET IT HOME..AND THE ENGINE HAS LOST ITS POWER...WHAT IS GM DOING ABOUT THIS SAFETY ISSUE....AND WILL GM FIX THIS BEFORE SOME ONE GETS KILLED. *TR
NHTSA ODI #10367847
41,000 miles · Oct 23, 2010
Seat Belts
PLEASE BE ADVISED THIS CAR WAS IN A FRONT END COLLISION, SEAT BELTS WERE REPLACED PASSENGER SEATBELT SEEMS TO HANG UP, LOCKS WITHOUT NOTICE. MAKES IT VERY UNCOMFORTABLE AS IT KEEPS GETTING TIGHTER WITH THE SLIGHTEST MOVEMENT BY PASSENGER. *TR
NHTSA ODI #10361845
56,000 miles · Sep 30, 2010
Electrical System
CAN'T REMOVE KEYS FROM IGNITION ONCE I TURN OFF CAR. *TR
NHTSA ODI #10358479
74,238 miles · Sep 14, 2010
Traction Control System
I PURCHASED A NEW CHEVROLET MONTE CARLO SS IN JULY 2006. SINCE MAY 26, 2009, I HAVE HAD ISSUES AND CONCERNS WITH THE ABS/TRACTION CONTROL ON MY CAR. IT HAD BEEN IN THE SHOP NUMEROUS TIMES FOR REPAIRS AND WAS FINALLY FIXED AS OF JUNE 24, 2010. THE CAR'S ABS WOULD CONSTANTLY ENGAGE WHEN BRAKING AND THE TRACTION CONTROL WOULD CO…
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I PURCHASED A NEW CHEVROLET MONTE CARLO SS IN JULY 2006. SINCE MAY 26, 2009, I HAVE HAD ISSUES AND CONCERNS WITH THE ABS/TRACTION CONTROL ON MY CAR. IT HAD BEEN IN THE SHOP NUMEROUS TIMES FOR REPAIRS AND WAS FINALLY FIXED AS OF JUNE 24, 2010. THE CAR'S ABS WOULD CONSTANTLY ENGAGE WHEN BRAKING AND THE TRACTION CONTROL WOULD CONSTANTLY ENGAGE WHEN TRYING TO ACCELERATE (EVEN ON DRY PAVEMENT). THE CAR'S TRACTION CONTROL WOULD ALSO ENGAGE SOMETIMES WHEN JUST DRIVING AT HIGHER SPEEDS ON HIGHWAYS OR INTERSTATE. PRIOR TO THEM FIXING THE CAR, I HAD A NEAR-MISS DRIVING EAST ON INTERSTATE 80 IN DES MOINES, IOWA BETWEEN EXITS 131 AND 135. THE TRACTION CONTROL ENGAGED AT A SPEED OF 65 MPH JOLTING THE CAR INTO THE LEFT LANE UNCONTROLLABLY. AFTER THE TRACTION CONTROL TURNED OFF, I WAS ABLE TO REGAIN CONTROL OF THE VEHICLE AND SAFELY PULL OVER AT THE NEXT EXIT. IT WAS DROPPED OFF AT THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED THAT WEEKEND, AND THEY STARTED WORKING ON IT ON MAY 11, 2010. PREVIOUSLY, THEY HAD REPLACED ONE OF THE HUBS ON THE VEHICLE (9/17/09), BUT THIS TIME CHANGED THE ENDS, WHEEL SENSORS, AND REWIRED THE VEHICLE'S TIRES. THIS WAS ONE RE-OCCURRING ISSUE THE CAR HAS HAD. *TR
NHTSA ODI #10355533
39,300 miles · Jun 13, 2010
Fuel System, Gasoline
FOR THE COURSE OF A 3 MONTH PERIOD MY VEHICLE KEPT GIVING OFF CODES. AFTER SEVERAL CODES OF MISFIRING IT TOOK MY MECHANIC QUITE SOME TIME TO FIGURE OUT THE PROBLEM. HE JUST COULDN'T PUT A FINGER ON IT AND COULD ONLY FIND THAT ONE SPARK PLUG WAS GUNKY. HE CLEANED IT AND REPLACED IT TO SEE IF THAT WOULD HELP THE ISSUE. IT DID …
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FOR THE COURSE OF A 3 MONTH PERIOD MY VEHICLE KEPT GIVING OFF CODES. AFTER SEVERAL CODES OF MISFIRING IT TOOK MY MECHANIC QUITE SOME TIME TO FIGURE OUT THE PROBLEM. HE JUST COULDN'T PUT A FINGER ON IT AND COULD ONLY FIND THAT ONE SPARK PLUG WAS GUNKY. HE CLEANED IT AND REPLACED IT TO SEE IF THAT WOULD HELP THE ISSUE. IT DID FOR ABOUT ONE MONTH THEN MY VEHICLE BEGAN GIVING OFF LOTS OF DIFFERENT CODES. AFTER IT CODED FOR THE 5TH OR 6TH TIME IT WAS FINALLY REALIZED THAT MY CAR WAS CODING DUE TO THE GAS AND OIL NOT DOING WHAT THEY WERE SUPPOSE TO BE DOING AND IT WAS CAUSING GUNKY BUILDUP UNDER THE ENGINE. WHAT ENDED UP HAPPENING IS THAT I HAD TO DO A MAJOR TUNE UP BECAUSE ALL THE SPARK PLUGS WERE GUNKY AND BURNED UP AS WELL AS THE WIRING AND ALSO HAD TO CLEAN THE FUEL LINES. FOR A CAR THAT ONLY HAD ABOUT 39,000 THIS SHOULD NOT NORMALLY BE REQUIRED AT THIS POINT! IN ADDITION I ONLY USE 93 OCTANE GAS WHICH IS REQUIRED OF MY CAR AND I TAKE MY CAR IN EVERY 3 MONTHS FOR A CHECKUP AND OIL CHANGE. I ALSO USE ONLY THE BEST OIL IN MY VEHICLE: MOBIL 1 FULLY SYNETHIC OIL (NO BLEND). I WAS TOLD THAT THIS WOULD NOT BE COVERED UNDER MY EXTENDED WARRANTY BECAUSE IT'S CONSIDERED A COMPLETE TUNE-UP. HOWEVER, IT IS OBVIOUS SOMETHING WAS NOT RUNNING RIGHT IN CONVERTING THE GAS 'N OIL UNDER THE ENGINE TO EFFECTIVELY DO THEIR JOB. A VEHICLE KEPT THIS WELL SHOULD NOT HAVE TO HAVE A FULL TUNE-UP REQUIRING ALL WIRING HARNESSES TO BE REPLACED WITH A VEHICLE OF SUCH LOW MILEAGE. THIS WAS A REPAIR THAT COST ME $660. THERE WAS SOME OBVIOUS MECHANICAL ISSUES HERE THAT ARE NORMALLY SEEN IN A VEHICLE THIS NEW. THIS IS SOMETHING YOU FIND IN A VEHICLE CLOSER TO THE 75 - 100,000 MILE MARK AND ALSO WITH ONE PERHAPS THAT DOESN'T USE THE BEST OF GAS, OIL AND MAYBE DOESN'T KEEP UP SO WELL WITH MAINTENANCE. I'M METICULOUS IN MY MAINTENANCE AND CARE AND I FEEL THERE WAS SOME DEFECTIVE ISSUES GOING ON THAT CAUSED MY PROBLEM. I HAVE ALL MECHANIC DOCUMENTATION TO ASSIST IN MY COMPLAINT. *TR
NHTSA ODI #10336009
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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