2019 Chevrolet Malibu

The contact owns a 2019 Chevrolet Malibu. The contact stated that the message "Shift to Park" was display on the instrument panel while the gear shifter was in park. The dealer was not contacted. The manufacturer was informed of the failure and stated that the VIN was not under recall. The manufacturer referred the contact to the dealer for assistance. The failure mileage was approximately 53,500.

The Apple CarPlay system, specifically the GPS/navigation function, froze and malfunctioned. This occurred in two separate vehicles I’ve owned: a 2019 Chevy Malibu and now a 2019 Chevy Equinox (the vehicle involved in the accident). Both cars frequently experienced lagging and freezing while using Apple CarPlay. The infotainment system and vehicle are available for inspection. On June 28, 2025, while driving at night with GPS active via CarPlay, the system froze and gave me an incorrect instruction — telling me to turn left onto a one-way street in the wrong direction. I did not realize I was going the wrong way until reaching the intersection, and by that point, I was involved in a head-on car accident. This presented a significant danger to me and others on the road. The issue has not been officially reproduced or confirmed by a service center, but it occurred consistently in two different GM vehicles. I have text message documentation sent to my family over the months before the accident describing the freezing and lagging of CarPlay. The accident and vehicle were reviewed by insurance representatives, but no inspection was done specifically on the infotainment/GPS system by the manufacturer. There were no warning lamps or dashboard messages. However, the symptom was consistent lagging and freezing of the CarPlay interface, which had been happening for months prior. There were no official error codes displayed before the crash.

The clutch solenoid started failing without warning or notice. This was finally confirmed by a transmission shop after a warning lamp related to the issue finally popped up after months of issues. My safety was put at risk due to the sudden and intermittent failure to shift into drive. This would sometimes lead to the engine stuttering then shutting off while still in drive. Attempts for dealers and private shops to nail down the issue were unsuccessful due to the system not reporting or recording any information related to this failure to shift. Again the danger came intermittently and suddenly when, shifting from park to drive, shifting from park - reverse - then drive. It would cause my vehicle to “stall out” in an active lane of traffic. This issue occurs from probably 60,000 - 90,000 miles when the system finally threw P0700 and P2714 codes to point to the issue.

My wife drove the car into the church parking lot and placed the shifter in park. Turned off the engine and the Display stated "place the car in Park." She restarted the car backed up and pulled back into the space, shut off the engine and it did the same thing again,. She got out and attempted to lock the car with the FOB and it stated place in Park, and Key fob in car. It wasn't , and she had started walking into the church with the audible alert beep and headlights behind her. I went out started the car shifted it into park and it did the same thing. I backed up a little bit engaged drive and slowly moved the shifter to park and it worked that time. Will take it to our certified mechanic tomorrow.

SHIFT TO PARK ISSUE - CAR WOULD NOT GO INTO PARK AND MESSAGE KEPT COMING UP ON DASH DISPLAY. THIS HAPPENS INTERMITTENTLY AND MORE OFTEN NOW. DONT KNOW IF VEHICLE IS IN PARK OR NOT. BATTERY WAS DRAINED AND REPLACED. GM CAR DEALER MIKE SAVIOE AND GM BOTH SAY BULLETIN 19-NA-206 WILL NOT BE HONORED BECAUSE 2019 MALIBU IS NOW OUT OF WARRANTY. GM KNEW THIS ISSUE ON 5/21 AND WILL NOT HELP OUT ON CORRECTING THIS ISSUE.