NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
49 reportsClear category filter90,000 miles · May 15, 2018
Electrical SystemEngine
TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU ECO. WHILE DRIVING 65 MPH ON THE HIGHWAY, THE VEHICLE STALLED. THE CONTACT DISCOVERED THAT THE SERPENTINE BELT WAS FRACTURED AND WAS REPAIRED BY AN INDEPENDENT MECHANIC ON THE SHOULDER OF THE HIGHWAY. THE BATTERY WAS ALSO REPLACED; HOWEVER, THE VEHICLE STALLED AGAIN. THE DEALER (HAASZ…
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TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU ECO. WHILE DRIVING 65 MPH ON THE HIGHWAY, THE VEHICLE STALLED. THE CONTACT DISCOVERED THAT THE SERPENTINE BELT WAS FRACTURED AND WAS REPAIRED BY AN INDEPENDENT MECHANIC ON THE SHOULDER OF THE HIGHWAY. THE BATTERY WAS ALSO REPLACED; HOWEVER, THE VEHICLE STALLED AGAIN. THE DEALER (HAASZ DALTON AUTO MALL, 315 S MILL ST, DALTON, OH 44618) WAS CONTACTED, BUT NO REPAIRS WERE MADE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 90,000.
NHTSA ODI #11093892
80,000 miles · Feb 19, 2018
Electrical SystemElectronic Stability Control (esc)Steering
DASHBOARD NOTIFICATION RECEIVED INDICATING "REDUCED ENGINE POWER" AND TO "SERVICE STABILITRAK". THIS LEADS TO STALLING AND/OR LOSS OF POWER TO VEHICLE. LOSS OF VEHICLE POWER HAS HAPPENED WHILE DRIVING ON MULTIPLE OCCASIONS LEAVING THE DRIVER AND PASSENGERS IN UNSAFE LOCATIONS SUCH AS ON THE FREEWAY AND IN CITY TRAFFIC. CONCER…
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DASHBOARD NOTIFICATION RECEIVED INDICATING "REDUCED ENGINE POWER" AND TO "SERVICE STABILITRAK". THIS LEADS TO STALLING AND/OR LOSS OF POWER TO VEHICLE. LOSS OF VEHICLE POWER HAS HAPPENED WHILE DRIVING ON MULTIPLE OCCASIONS LEAVING THE DRIVER AND PASSENGERS IN UNSAFE LOCATIONS SUCH AS ON THE FREEWAY AND IN CITY TRAFFIC. CONCERNS HAVE BEEN REPORTED TO LOCAL CHEVROLET DEALERSHIP. THE DEALERSHIP HAS PROVIDED SERVICE ON THE VEHICLE FOR THIS OR SIMILAR PROBLEMS 4 TIMES WITHIN THE PAST 12 MONTHS. AFTER RECEIVING SERVICE, THE PROBLEMS WILL SUBSIDE BRIEFLY ONLY TO RESURFACE IN 2-3 MONTHS TIME.
NHTSA ODI #11073739
114,000 miles · Feb 5, 2018
Electrical SystemUnknown Or Other
HEAT BLOWER STOP WORKING. TOOK TO DEALER AND FOUND OUT THE WIRING HARNEST FOR THE HEATER BLOWER WAS MELTED IT HAD BEEB RECEIVING TOO MUCH POWER THE SOURCE IS UNKNOW. THIS COULD HAVE CAUGHT FIRE.
NHTSA ODI #11067126
6 miles · Oct 9, 2017
Electrical SystemFuel/propulsion SystemPower Train
WHILE DRIVING ACROSS A BRIDGE AT ABOUT 50MPH, THE ENGINE LIGHT, POWER STEERING, ABS AND BATTERY CHARGING SYSTEM WARNING LIGHTS ALL CAME ON AND THEN THE CAR COMPLETELY LOST ALL POWER. I HAD LITTLE CONTROL OF THE CAR BUT WAS ABLE TO SAFELY PULL ONTO THE SHOULDER. I COULD HAVE CRASHED ONTO THE MEDIAN OR ANOTHER FASTER CAR COULD HAV…
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WHILE DRIVING ACROSS A BRIDGE AT ABOUT 50MPH, THE ENGINE LIGHT, POWER STEERING, ABS AND BATTERY CHARGING SYSTEM WARNING LIGHTS ALL CAME ON AND THEN THE CAR COMPLETELY LOST ALL POWER. I HAD LITTLE CONTROL OF THE CAR BUT WAS ABLE TO SAFELY PULL ONTO THE SHOULDER. I COULD HAVE CRASHED ONTO THE MEDIAN OR ANOTHER FASTER CAR COULD HAVE HIT ME, I COULD HAVE DIED. TRIED TO GET A JUMP BUT IT WOULD NOT STAY ON ONCE CABLES WERE REMOVED. TOWED TO THE DEALER WHERE 2 BUSINESS DAYS LATER I'M TOLD THE TIMING CHAINS, CAM SHAFT AND FUEL PUMP NEED REPLACING. CAR IS UNDER 38,000 MILES. I HAVE WITNESSED MY DASHBOARD AND RADIO LIGHT UP WHEN NO ONE IS IN IT AND ALL DOORS ARE LOCKED. CAR TURNED OFF ONCE LAST WEEK WHILE I WAS DRIVING UNDER 20MPH BUT IMMEDIATELY TURNED BACK ON BY ITSELF. JUST THOUGHT MAYBE I USED BAD GASOLINE. HAVE TO WAIT 2-3 MORE DAYS JUST FOR THEM TO START WORKING ON IT AND CANNOT GET AN ESTIMATE ON HOW LONG THE WORK WILL TAKE. CHEVY REFUSES A LOANER/RENTAL CAR UNTIL THE CAR IS BEING WORKED ON EVEN THOUGH THEY ALREADY RENDERED IT INOPERABLE. I DO NOT FEEL SAFE DRIVING THIS CAR AND HAVEN'T HAD THIS PREOWNED VEHICLE EVEN A YEAR YET. I AM VERY DISAPPOINTED WITH THIS CAR AND EVEN MORE DISAPPOINTED WITH THE SERVICE AND LACK OF HELP AND ACCOMMODATIONS FROM CHEVROLET. ALSO DISAPPOINTED THAT THE WARRANTY DOESN'T TAKE INTO CONSIDERATION THE INCONVENIENCE THE CUSTOMER FACES WHEN THEIR CAR IS DOWN.
NHTSA ODI #11032607
44,000 miles · Sep 5, 2017
Electrical SystemSteering
TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU ECO. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE POWER STEERING, THE BATTERY CHARGING SYSTEM AND THE CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER BOB BELL CHEVROLET LOCATED AT 1 KANE ST, BALTIMORE, MD 21224; WHER…
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TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU ECO. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE POWER STEERING, THE BATTERY CHARGING SYSTEM AND THE CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER BOB BELL CHEVROLET LOCATED AT 1 KANE ST, BALTIMORE, MD 21224; WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT WHILE DRIVING AT 10 MPH, THE BATTERY CHARGING SYSTEM LIGHT ILLUMINATED. THE CONTACT DROVE TO THE CONTACT'S RESIDENCE. THE CONTACT ALSO STATED THAT THE BATTERY WAS COMPLETELY DRAINED. THE VEHICLE WAS THE NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-521-7300. THE MANUFACTURER STATED THAT THE VIN WAS NOT PART OF THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE NUMBER 8-3240086194 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
NHTSA ODI #11021415
67,000 miles · Aug 30, 2017
Electrical SystemEngineUnknown Or Other
CAR STARTS EVER NOW AND THAN. IT WON'T START ALL THE TIME AND BREAKS DOWN ALL THE ELECTRICAL IN THE CAR HAS PROBLEMS IF THE CAR STARTS IT WILL SHUT OFF AND THE STEERING LOCKS UP WHICH COULD KILL ME OR SOMEONE ELSE THE BREAKS WON'T WORK WHEN THIS HAPPENS. THE LIGHTS SHUT OFF RADIO SHUTS OFF NOTHING ELECTRICAL WORKS I'M SCARED TO …
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CAR STARTS EVER NOW AND THAN. IT WON'T START ALL THE TIME AND BREAKS DOWN ALL THE ELECTRICAL IN THE CAR HAS PROBLEMS IF THE CAR STARTS IT WILL SHUT OFF AND THE STEERING LOCKS UP WHICH COULD KILL ME OR SOMEONE ELSE THE BREAKS WON'T WORK WHEN THIS HAPPENS. THE LIGHTS SHUT OFF RADIO SHUTS OFF NOTHING ELECTRICAL WORKS I'M SCARED TO DRIVE THIS CAR. NOT SURE WHAT IT IS AND THE DEALER ISN'T SURE WHAT IT IS
NHTSA ODI #11020574
Mileage unknown · Jul 8, 2017
Electrical System
MY VEHICLE WAS NOT STARTING. STARTED AFTER A JUMP. THE NEXT DAY I HAD THE SAME PROBLEM, BUT THE VEHICLE DID NOT START AFTER A JUMP. I TESTED THE BATTERY, IT WAS GOOD. I TESTED THE ALTERNATOR, IT WAS GOOD. I GOT THE BATTERY CHARGED AND THE VEHICLE STARTED THAT DAY AND THE NEXT DAY. AFTER DOING RESEARCH ON THE ISSUE, I FOUND A REC…
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MY VEHICLE WAS NOT STARTING. STARTED AFTER A JUMP. THE NEXT DAY I HAD THE SAME PROBLEM, BUT THE VEHICLE DID NOT START AFTER A JUMP. I TESTED THE BATTERY, IT WAS GOOD. I TESTED THE ALTERNATOR, IT WAS GOOD. I GOT THE BATTERY CHARGED AND THE VEHICLE STARTED THAT DAY AND THE NEXT DAY. AFTER DOING RESEARCH ON THE ISSUE, I FOUND A RECALL ON 2013 CHEVY MALIBU ECO CARS FOR LOSS OF BATTERY CHARGE DUE TO A MALFUNCTIONING GCM. THE RECALL DESCRIBES EXACTLY WHAT WAS GOING ON WITH MY VEHICLE DOWN TO THE MALFUNCTION INDICATOR LIGHT COMING ON, WHICH IT DID. HOWEVER, AFTER SEARCHING FOR RECALLS USING MY VIN THERE WEREN'T ANY OPEN. I CHECKED WITH THE DEALERSHIP THAT I BOUGHT THE CAR FROM AND THAT RECALL HAD NOT BEEN SERVICED ON MY VEHICLE. I FEEL THAT THAT RECALL SHOULD BE OPEN ON MY VEHICLE.
NHTSA ODI #11003771
90,000 miles · Jul 7, 2017
Electrical SystemFire
TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU ECO. WHILE DRIVING 45-70 MPH, THE BATTERY SAVER MODE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE UNTIL SOMEONE PROVIDED JUMPER CABLES TO JUMPSTART THE VEHICLE. THE CONTACT STATED THAT THERE WAS A SMOKE ODOR EMITTING FROM THE TRU…
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TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU ECO. WHILE DRIVING 45-70 MPH, THE BATTERY SAVER MODE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE UNTIL SOMEONE PROVIDED JUMPER CABLES TO JUMPSTART THE VEHICLE. THE CONTACT STATED THAT THERE WAS A SMOKE ODOR EMITTING FROM THE TRUNK OF THE VEHICLE. UPON INSPECTING THE VEHICLE, THERE WAS NO EVIDENCE OF A FIRE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM). THE MANUFACTURER AND DEALER WERE CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 08/22/17*LJ *JS THE CONSUMER STATED THE VEHICLE'S FAILURE PERSISTED.*JS
NHTSA ODI #11003605
20,000 miles · Jun 12, 2017
Air BagsElectrical System
TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU ECO. WHILE OPERATING THE VEHICLE, THE CHECK BATTERY SENSOR, THE AIR BAG INDICATOR, AND THE SERVICE POWER STEERING INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE SUDDENLY SHUT OFF. THE BATTERY WAS RECHARGED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO CASTLE CHEVROLET IN ILLINOI…
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TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU ECO. WHILE OPERATING THE VEHICLE, THE CHECK BATTERY SENSOR, THE AIR BAG INDICATOR, AND THE SERVICE POWER STEERING INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE SUDDENLY SHUT OFF. THE BATTERY WAS RECHARGED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO CASTLE CHEVROLET IN ILLINOIS WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 20,000.
NHTSA ODI #10994519
106,000 miles · Jun 2, 2017
Electrical SystemElectronic Stability Control (esc)Steering
I HAD FOUR RECALLS DONE ON 3/17/17 AT EMERSON CHEVY IN AUBURN, ME. 15176, 12212, 13142, AND 13342. CAR HAD BEEN TOWED TO DEALERSHIP WHEN IT DIED ON SIDE OF ROAD. THEN ABOUT TWO MONTHS LATER, IT DIES ON SIDE OF ROAD AGAIN (BATTERY NOT CHARGING AGAIN!!). PAID OVER $1,000 TO GOODWIN CHEVROLET IN OXFORD, ME TO SUPPOSEDLY FIX IT. …
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I HAD FOUR RECALLS DONE ON 3/17/17 AT EMERSON CHEVY IN AUBURN, ME. 15176, 12212, 13142, AND 13342. CAR HAD BEEN TOWED TO DEALERSHIP WHEN IT DIED ON SIDE OF ROAD. THEN ABOUT TWO MONTHS LATER, IT DIES ON SIDE OF ROAD AGAIN (BATTERY NOT CHARGING AGAIN!!). PAID OVER $1,000 TO GOODWIN CHEVROLET IN OXFORD, ME TO SUPPOSEDLY FIX IT. ON 6/1/17, MY DAUGHTER WENT OFF THE ROAD WHEN IT HAPPENED AGAIN (BATTERY DRAIN, STEERING FAILS, ETC. LUCKILY SHE WAS NOT GOING VERY FAST AND WENT INTO A FIELD. THIS NEEDS TO BE ADDRESSED BEFORE SOME ONE GETS KILLED!
NHTSA ODI #10992888
NHTSA investigations
2AQ14001 · Sands Chevrolet/hybrid System Fire/stall
Opened May 2, 2014 · Closed May 22, 2016
Status: closed (inferred from source dates) · Electrical System
NHTSA opened AQ14-001 to determine whether Sands Chevrolet of Surprise, Arizona complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell and deliver a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ?? 30112(a), 30120(i)).NHTSA issued an information request (IR) letter to Sands Chevrolet on May 5, 2014.Sands Chevrolet responded to this request on May 22, 2014.To ensure NHTSA?s information request encompassed all possible reference codes for General Motors recall 13V-173, NHTSA issued another IR letter to Sands Chevrolet on June 8, 2015.Again, a response letter was received on June 9, 2015.NHTSA?s investigation indicated that Sands Chevrolet did sell and deliver recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Sands Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated March 24, 2016, Sands Chevrolet represented that it improved its processes to verify that it checks every vehicle for recalls prior to delivery to the purchaser and that it has not sold and delivered any unremedied new motor vehicles since June 9, 2015.Sands Chevrolet also represented that it now also checks for open recalls on every customer vehicle brought in for service, and that it checks for open recalls on every used trade-in vehicle, regardless of make or model, and takes steps to have all used trade-in vehicles repaired prior to retail sale. Sands Chevrolet admitted to violating the law and must pay civil penalties in the amount of $40,000.This Audit Query is closed.
RQ13003 · Generator Control Module Fires
Opened Jul 5, 2013 · Closed Jul 22, 2014
Status: closed (inferred from source dates) · Electrical System:propulsion System:traction Battery
On July 5, 2013 the Office of Defects Investigation (ODI) opened Recall Query RQ13-003 to investigate whether the service procedures utilized in recall bulletins 13136 and 13142 for safety recall 13V-173 were sufficient to identify the safety defect in the subject vehicles.These safety recalls were issue on May 3, 2013 to address the improper function of the Generator Control Module (GCM) in certain model year (MY) 2012-13 Buick LaCrosse and Regal and MY 2013 Chevrolet Malibu Eco equipped with eAssist.This condition may result in a loss of battery charge, engine stall and/or inability for the vehicle to start.In severe cases it may also lead to odor, smoke and possibly a fire in the trunk.During discussions with General Motors (GM), ODI was informed that the subject vehicles could be separated into 4 distinct build populations, or groups. Group A contained vehicles built from the start of production through 3/19/2012.Group B involved vehicles built from 3/20/2012 to 8/20/2012, group C from 8/21/2012 to 12/31/12, and group D from 1/1/2013 onwards.Bulletin 13136 instructed dealers to inspect and, if necessary, replace the GCM for vehicles in groups A or C.Bulletin 13142 instructed dealers to replace the GCM of any vehicle in group B.Group D vehicles were not recalled.All eAssist vehicles have a Powerpack which contains a BAS (belt alternator-starter) Power Inverter Module (BPIM)/Accessory Power Module (APM) and a 115-V Lithium-Ion battery.The Powerpack is known by GM's Part Description System as the GCM and Battery Module. The BPIM/APM contains 3 multi-layered printed circuit boards (PCBs) comprised of conductive layers separated by isolating layers.Vehicles built within the time periods of groups A and B had PCBs using single isolation layers.Vehicles build in group C had dual isolation layers on 1 of the 3 PCBs, and group D had all 3 PCBs built with dual insulation.Adding dual insulation to a PCB makes it more robust to material and manufacturing variations, and ultimately less susceptible to an electrical short circuit and subsequent failure.Through initial analysis of the GCM failures, GM identified that vehicles within group B contained PCBs that were contaminated during production due to increased production volumes that resulted in inadequate quality control.GM also noted that GCM failures occurred early in the life of the vehicle (typically <1000 miles).Therefore a service procedure was developed to replicate early life failures by subjecting the GCM to high current loads which would cause the identified failure mechanism (copper migration) to occur quickly and reveal any underlying PCB defect.Although groups A and C were built with PCBs containing single layer PCBs, they were built using better quality control, and as the data supports, experienced significantly lower failures.GM advised that for these reasons the two different service procedures were used in the Recall 13V-173 population.In response to ODI's Information Request (IR) GM submitted 234 unique reports related to the alleged problem. It was noted that 197 (84%) of the received reports fell into the group B population.The 2 fire incidents noted were events in which flames were evident and/or damage was experienced outside of the GCM. Both of these incidents involved group B vehicles. One hundred four warranty claims were also submitted in response to the IR, with 96 claims (92%) from group B.It was also noted that none of the claims from groups A or C occurred after the service procedure was conducted, and that the majority of the A or C incidents occurred during the service procedure.Given the data, ODI believes the ser