2017 Chevrolet Impala

AIRBAG LIGHT STARTED COMING ON AND GOING OFF RANDOMLY. IT BEGAN BECOMING MORE FREQUENT SO I TOOK IT TO OURISMAN CHEVROLET TO GET IT CHECKED OUT. I WAS TOLD THAT THE PASSENGER SEAT OCCUPANCY SENSOR AND AIRBAG MODULE WERE BAD AND NEEDED TO BE REPLACED, AND FOR $1979 THEY COULD REPAIR IT, IMAGINE THAT. I LET THEM KNOW THAT IF I HAD TO PUT THAT KIND OF MONEY IN AN AIRBAG EVERY 55,000 MILES I WOULD BE LOOKING AT AN AIRBAG LIGHT FOR THE NEXT 10 YEARS.

RECENTLY PURCHASED THIS VEHICLE 3 MONTHS AGO TOOK IT IN FOR A ROUTINE OIL CHANGE AFTER DRIVING IT FOR SEVERAL MILES AND FILLING THE GAS TANK LOUD EXHAUST SOUND WITH AN ONSTAR DIAGNOSTIC P0151 CODE APPEARED. THINKING THERE WAS WATER IN THE LINE I PURCHASED HEAT TO REMOVE THE MOISTURE WITH NO RESULTS. I PROCEEDED TO OPEN THE HOOD OF THE CAR FOR INSPECTION AND FOUND THE OXYGEN SENSORS LYING IN THE COOLING FANS AND THE CATALYTIC CONVERTER DISCONNECTED FROM THE ENGINE BLOCK. THE PLATE WAS STILL CONNECTED WITH NEW NUTS AND BOLTS BUT THE PART LOOKED RUSTED WHICH SEEM ODD FOR A CAR THIS NEW AS A RESULT OF THE HEAT ESCAPING THE ENGINE BLOCK VIA THE OPENING THE COOLING FANS MELTED. I CHECK FOR RECALLS ON THIS MODEL AND THERE WERE NONE SHOWING VIA SEVERAL SOURCES INCLUDING THE MANUFACTURER'S WEB SITE. THE ISSUE COULD HAVE CAUSED SEVERE DAMAGE TO THE ENGINE AND ELECTRICAL SYSTEMS WELL DUE TO THE HIGH TEMPERATURES FROM THE ENGINE BLOCK UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WILL OPERATE AND DRIVE IN THIS CONDITION SHOWING A CHECK ENGINE LIGHT ON THE INSTRUMENT PANEL. WHAT SEEMED ODD WAS THE BOLTS WERE SHINY AND THE PLATE WAS DISCOLORED AS SEEN IN ATTACHED PHOTOS. THE WELDS WERE ALSO A CONCERN AS WELL.

WE PURCHASED OUR CAR IN SEPTEMBER OF 2018, AND ALMOST IMMEDIATELY WE STARTED NOTICING THE CAR WOULD HESITATE TO START EVERY TIME AFTER WE WOULD PUT GAS, THEN THE CHECK ENGINE LIGHT SUDDENLY TURNED ON.. SO THEN IN DECEMBER WE TOOK IT TO THE CHEVY DEALERSHIP AND THEY FIXED THE PURGE VALVE, AND ALSO CHECKED WHY THE CHECK ENGINE LIGHT WAS ON. THEY RAN SOME TESTS AND SAID THAT CYLINDER 3 WAS MISFIRING, SO THEY RAN MORE TESTS TO SEE WHAT EXACTLY THE PROBLEM WAS. THE PROBLEM IS THAT THE SPARK PLUG TUBES ARE LEAKING AND THE LEAKS ARE CAUSED BY POROUS SPOTS IN THE HEAD CREATED DURING MANUFACTURING. THE SPARK PLUG TUBES ARE PERMANENTLY SEALED INTO THE HEAD AND ARE NOT REPLACABLE. THIS IS A MANUFACTURING PROBLEM THAT NEEDS TO BE TAKEN CARE OF IMMEDIATELY, WE JUST PURCHASED OUR CAR AND THEIR TELLING US THAT THIS PROBLEM IS GOING TO COST $3,000 TO 4,000 TO FIX WHICH WE ARE NOT RESPONSIBLE FOR. PLEASE IF SOMEONE COULD GET BACK WITH ME AS SOON AS POSSIBLE, SOMETHING NEEDS TO BE DONE WE SHOULD BE ABLE TO TAKE IT BACK TO THE DEALERSHIP AND GET A DIFFERENT CAR SINCE OURS HAD A MANUFACTURING PROBLEM WHICH WE ARE NOT LIABLE FOR. THANK YOU .

NOV 2018: CENTER CONSOLE / TV FAILURE INCLUDING BACK-UP CAMERA ALONG WITH INFOTAINMENT. OCCURRED JUST AFTER 36,000 MILES, THUS GM WARRANTY DID NOT COVER AND REPAIR COST FOR HMI MODULE = $732 THOUGH WE DO HAVE A 3RD PARTY EXT. WARRANTY, WE STILL PAID $200+ OUT OF POCKET AND FEEL IT IRRESPONSIBLE FOR GM ELECTRONICS TO FAIL JUST 1 YEAR AFTER MODEL YEAR (AS ELECTRONICS NORMALLY SHOULD NOT RELATE TO # MILES) - SHOULD BE A FACTORY RECALL. REPEATED ATTEMPTS TO CONTACT CHEVROLET SENIOR SUPPORT BY PHONE TO DISCUSS SITUATION WENT UNANSWERED. DURING THE TIME THE CONSOLE WAS OUT (BUT CAR STILL DRIVE-ABLE), WE HAD REDUCED REAR VISIBILITY AND WERE MORE FEARFUL ABOUT BACKING UP, ESPECIALLY IN AREAS WITH MANY CHILDREN PRESENT.

ON NOVEMBER 17TH AND 20TH OF 2018 WHILE AT MALL PARKING LOT AND AT DRUG STORE AS I PROCEED TO LEAVE MY CAR'S BATTERY HAD COMPLETELY DRAINED IT'S POWER. NO LIGHTS OR DOORS WERE LEFT ON AND I HAD TO GET AAA TO BOOST ME ON THOSE TWO OCCASIONS. WHEN I TOOK THE CAR BACK TO THE DEALER THEY SIMPLY SAID THEY COULD NOT FIND ANYTHING WRONG OR LOCATE THE PROBLEM AFTER KEEPING THE CAR FOR A DAY. I PURCHASED THIS CAR NEW SEPTEMBER 2017 AND HAS LESS THAN 12,000 MILES AS OF TODAY. WHAT AM I SUPPOSE TO DOJUST KEEP GOING AS IF NO PROBLEM EXIST? IT IS A GOOD CAR AND THIS IS THE FIRST PROBLEM I'VE EXPERIENCED BUT SOMEONE NEEDS TO TAKE RESPONSIBILITY, NO FUN BEING STRANDED AND TECHNICIANS AT DEALERSHIP UNABLE TO LOCATE PROBLEMS.