IllustrationVehicle was driving and operating as normal. I Drove to shopping center, was in store for an hour and came out to a car full of smoke when door opened. There appeared to be a fire that had started and stopped originating from the drivers side door panel.
2017 Chevrolet Impala
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Impala years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
190–25K
2525–50K
1650–75K
675–100K
3100–150K
3150K+
72 reports with mileage · 44 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Air Bags. Review the 17 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 15 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
4 crash reports0 fire reports8 injury reports
Unknown Or Other complaints
31 reportsEvaporator core failure; GM issued a bulletin regarding this repair but my 2017 Impala that meets all other criteria for some reason "is not covered" by this; the evaporator core was confirmed to be faulty by a non-dealer mechanic; this released refrigerant into my garage; the bulletin in reference is N182186881; I phoned GM reg…
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Evaporator core failure; GM issued a bulletin regarding this repair but my 2017 Impala that meets all other criteria for some reason "is not covered" by this; the evaporator core was confirmed to be faulty by a non-dealer mechanic; this released refrigerant into my garage; the bulletin in reference is N182186881; I phoned GM regarding this bulletin and they advised me to file this complaint here
Found leaking bright green substance on driveway. AC disabled/blowing air with no cooling affect. After trying to reach Donovan at an 800 number referenced in other complaints that number is now associated with 3M disability program. This is very much a health issue and should be a national recall. The evaporator core must be re…
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Found leaking bright green substance on driveway. AC disabled/blowing air with no cooling affect. After trying to reach Donovan at an 800 number referenced in other complaints that number is now associated with 3M disability program. This is very much a health issue and should be a national recall. The evaporator core must be replaced at no cost to the vehicle owner as this is a known defective part. Freon is dangerous to breathe.
AIR CONDITION QUIT BLOWING COLD AIR. TOOK IT TO THE PLACE WHERE I BOUGHT THE VEHICLE. THEY PERFORMED A DYE TEST AND FOUND THAT DYE WAS COMING FROM AC DRAIN FROM FIRE WALL. VERIFIED REFRIGERANT LEAKING FROM EVAPORATOR. JUDGING FROM OTHER COMPLAINTS ON HERE, I BELIEVE THAT THE REPAIRS SHOULD BE FULLY PAID FOR.
A/C EVAPORATOR CORE LEAKS ALL THE REFRIGERANT, LEAVE A BIG SPOT OF REFRIGERANT ON MY DRIVEWAY AFTER WE DID RETURN FOR A SHORT TRIP, THE COST IS TOO HIGH TO REPLACE IT AND I THINK WE DESERVE FULL COVERAGE OF PARTS AND LABOR, I HAVE BEEN A GM CUSTOMER ALL MY LIFE AND THIS IS THE FIRST TIME THAT ONE OF OUR VEHICLES SHOWS THIS TYP…
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A/C EVAPORATOR CORE LEAKS ALL THE REFRIGERANT, LEAVE A BIG SPOT OF REFRIGERANT ON MY DRIVEWAY AFTER WE DID RETURN FOR A SHORT TRIP, THE COST IS TOO HIGH TO REPLACE IT AND I THINK WE DESERVE FULL COVERAGE OF PARTS AND LABOR, I HAVE BEEN A GM CUSTOMER ALL MY LIFE AND THIS IS THE FIRST TIME THAT ONE OF OUR VEHICLES SHOWS THIS TYPE OF PROBLEM. THANK YOU, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
THE AIR CONDITIONING EVAPORATOR IS LEAKING UNDER NORMAL USE. I WAS TOLD MY VIN NUMBER IS NOT INCLUDED WITH A SPECIAL GM COVERAGE ADJUSTMENT N182186881. MY CAR HAS THE SAME PROBLEM AS THE SPECIAL COVERAGE ADJUSTMENT. I DID TAKE THE CAR TO A DEALER WHO INSTALLED A DYE AND RECHARGED THE SYSTEM TO DETERMINE WHERE THE A/C LEAK IS.
THE PASSENGER SIDE BLIND SIDE DETECTOR SYSTEM STAYS ON PERMANENTLY.
WHILE I WAS DRIVING THE CAR A WHIT CLOUD OF SMOKE FILLED THE INTERIOR OF THE CAR MAKING THE VISION VERY BURRY. I PARKED MY CAR FOR 2 DAYS BEFORE THE MECHANIC COULD LOOK AT IT. HE REPORTED THAT THE A/C EVAPORATOR CORE RUPTURED AND LEAKING FERON INSIDE THE CAR.
EVAPORATOR CORE NEEDS REPLACING,BROKE WHILE DRIVING BREATHING IN DANGEROUS FUMES
GM SPECIAL COVERAGE ADJUSTMENT [XXX] COVERS THE EVAPORATOR CORE ICING, LEAK. MY VEHICLE IS IN THE COVERED MAKE, MODEL, YEAR, RPO, ENDING TYPE, MILEAGE AND AGE TO QUALIFY FOR THIS COVERAGE. GM REFUSES COVERAGE SAYING THAT THE COVERAGE IS VIN SPECIFIC. THE SENIOR AGENT [XXX] AT [XXX], EXTENSION [XXX] SAYS THERE IS NO APPEAL PRO…
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GM SPECIAL COVERAGE ADJUSTMENT [XXX] COVERS THE EVAPORATOR CORE ICING, LEAK. MY VEHICLE IS IN THE COVERED MAKE, MODEL, YEAR, RPO, ENDING TYPE, MILEAGE AND AGE TO QUALIFY FOR THIS COVERAGE. GM REFUSES COVERAGE SAYING THAT THE COVERAGE IS VIN SPECIFIC. THE SENIOR AGENT [XXX] AT [XXX], EXTENSION [XXX] SAYS THERE IS NO APPEAL PROCESS OR ANYTHING WE CAN DO TO DISCUSS THE ISSUE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.