I PURCHASED THIS CAR NEW AND IT HAS BEEN RECALLED FOR THE IGNITION KEY PROBLEM THAT WAS A PROBLEM ON 2000 YEAR GM CARS TEN YEARS AND WAS BRAND NEW AND NOT FIXED! I AM STILL WAITING FOR PARTS! *TR
2011 Chevrolet Impala
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Impala years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
410 reports with mileage · 95 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electronic Stability Control (esc). Review the 132 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 125 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 95 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
505 reportsTL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE UPON TURNING THE KEY IN THE IGNITION ON SEVERAL OCCASIONS. THE CONTACT TURNED OFF THE VEHICLE AND WHEN ATTEMPTING TO RESTART IT, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER. THE CONTACT WAS WAITING FOR…
Read full complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE UPON TURNING THE KEY IN THE IGNITION ON SEVERAL OCCASIONS. THE CONTACT TURNED OFF THE VEHICLE AND WHEN ATTEMPTING TO RESTART IT, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER. THE CONTACT WAS WAITING FOR THE DIAGNOSIS. THE CONTACT WAS MADE AWARE THAT THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS NOT AVAILABLE FOR MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND C…
Read full complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS NOT AVAILABLE FOR MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTI…
Read full complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I WAS GOING DOWN INTERSTATE 86 AT 65 MILES AN HOUR WHEN IGNITION JUST SHUT OFF, HAD MY 4 YEAR OLD GRANDDAUGHTER IN CAR. I NOTIFIED MY DEALER WHO THEN TOLD ME TO CONTACT ELM CHEVROLET IN ELMIRA. I DID TALKED TO "[XXX]" WHO NOTIFIED ME THAT PARTS WERE NOT AVAILABLE YET. I THEN CALLED THE 800 NUMBER AND WAS TREATED THE MOST RUDEL…
Read full complaint
I WAS GOING DOWN INTERSTATE 86 AT 65 MILES AN HOUR WHEN IGNITION JUST SHUT OFF, HAD MY 4 YEAR OLD GRANDDAUGHTER IN CAR. I NOTIFIED MY DEALER WHO THEN TOLD ME TO CONTACT ELM CHEVROLET IN ELMIRA. I DID TALKED TO "[XXX]" WHO NOTIFIED ME THAT PARTS WERE NOT AVAILABLE YET. I THEN CALLED THE 800 NUMBER AND WAS TREATED THE MOST RUDELY I HAVE EVER BEEN TREATED. I HAVE ONLY BEEN USING THE KEY ALONE. THEN TODAY I WAS PULLING OUT OF WAL-MART PARKING LOT INTO TRAFFIC, WHEN THE SAME THING HAPPENED. 'THE REP ON THE 800 NUMBER TOLD ME "DON'T USE THE KEY" TO WHICH I RESPONDED THAT I DIDN'T KNOW HOW TO HOT WIRE A CAR. THIS CAR IS DANGEROUS, NOT ONLY WILL I HAVE TO DRIVE 20 MILES ON A HIGHWAY TO HAVE IT FIXED, BUT DO NOT KNOW WHEN IT CAN BE FIXED. I PLAN ON LEAVING NY FOR FLORIDA IN 3 WEEKS FOR THE WINTER AND AM SCARED TO DEATH TO DRIVE THIS CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
DEC 2013 VEHICLE HIT POT HOLE WHILE BRAKING AT APPROACHING INTERSECTION, AFTER THAT WARNING LIGHTS STARTED FLASHING ABS BRAKES/TRACT CONTROL/STAB CONTROL, I WAS UNABLE TO BRAKE, THEN SHUT DOWN. SINCE THEN TEMP GAUGE WENT BAD N WAS REPLACED. THE 3 ABOVE DASH WARNING LIGHTS CONTINUED INTERMITTENTLY, WORSE WHEN IT RAINED. AT TAKE …
Read full complaint
DEC 2013 VEHICLE HIT POT HOLE WHILE BRAKING AT APPROACHING INTERSECTION, AFTER THAT WARNING LIGHTS STARTED FLASHING ABS BRAKES/TRACT CONTROL/STAB CONTROL, I WAS UNABLE TO BRAKE, THEN SHUT DOWN. SINCE THEN TEMP GAUGE WENT BAD N WAS REPLACED. THE 3 ABOVE DASH WARNING LIGHTS CONTINUED INTERMITTENTLY, WORSE WHEN IT RAINED. AT TAKE OFFS N TURNS CAR WOULD JAR N ABS BRAKE SYSTEM WOULD PULSATE(GRABS). HUB/SPEED SENSOR WAS REPLACED, THIS DID NOT HELP. ACCESSORY OUTLETS, WHEN CONTAINED W A CHARGER, DOESN'T MAINTAIN CONTACT W POWER SOURCE (SUCH AS DISCONNECTION/LOOSE CONNECTION), CAUSING POWER SURGE RESULTING IN 2 IPHONES TO HAVE BAD AUX PORTS. MAY 2014 BLOWER MOTOR STARTED INTERMITTENTLY NOT WORKING FOR SECONDS, THEN MINUTES UNTIL TODAY SEPT 6TH, 2014 WHEN SOMETHING UNDER-DASH (NEAR BLOWER MOTOR) OVERHEATED FILLING CAR WITH SMOKE, THEN CAR SHUT DOWN WHILE MOVING ONCE AGAIN, CAR SMELLS AWFUL FROM THE BURNING! CAR HAS BEEN A LEMON AND NOT COVERED UNDER POWER TRAIN! SEEMS LIKE AUXILIARY ELECT FUSE BOX(PASSENGER RT FOOT BOARD), AND HARNESS IS SHOT AS WELL AS WHICHEVER HARNESS IS SENDING POWER TO SPEED SENSOR, AMONG MANY OTHER THINGS I COULD NOT MENTION (PROBLEMS/DEFECTS) DUE TO SO MANY OTHER ISSUES W THIS 2011 IMPALA WHICH IS NOW WORTH 7000 AS TRADE AT CHEVY, I PAID 13500 ON OCT14, 2014! I'VE CHECKED SEVERAL GROUND CONNECTS N THEY SEEM OKAY. *TR
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS CONTACTED AND STATED THAT IT WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE …
Read full complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS CONTACTED AND STATED THAT IT WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE DELAY WHO WAS UNABLE TO SPECIFY WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/22/2014*LJ
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNCERTAIN OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. …
Read full complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNCERTAIN OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF …
Read full complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING 65 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Official recalls
214V355000 · Electrical System:ignition
Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
12V377000 · Suspension:front:control Arm:lower Arm
Aug 3, 2012
General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.
Consequence & remedy
Consequence: A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace both front lower control arms, free of charge. The safety recall began on August 21, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
Illustration